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Start Date: TBC Site: Hybrid Bristol Shifts: Full-time 40 hours per week Contract: Permanent The Role As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations. You will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: • Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks, • Contribute ideas and suggestions to improve business processes, • Coach and encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently., • Create a highly engaging, inclusive and fun work experience for your team. Skills, knowledge and experience: • Proven people management skills with the ability to lead and motivate a team and act as a role model, • Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels, • Experience of working within a contact centre environment, • Demonstrable experience of managing multiple workflows within a systems thinking environment, • Understanding the direct and indirect impact of poor performance, attrition and absence within the team and therefore able to strive for excellence in these regards yourself, • Performance and quality management experience, • Used to working in a high volume, fast paced, ever changing environment, • Proven ability to multi-task a number of sometimes conflicting priorities, • Passion for working as part of a team, • Consistently strive to exceed customer expectations, • Excellent communication and interpersonal skills, • The ability to plan and prioritise your workload, • Computer literate and have a working knowledge of Microsoft Office applications, • Natural leader who acts decisively and who shows resilience, • Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner, • Strong work ethic, • Strong motivational leadership confidence, • Finance experience Background Check Requirements: • Criminal Record Check, • Credit Check, • 3 years referencing history

• Start Date: 8th September 2025, • Salary: £12.60 per hour, • Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available, • Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday), • Training Duration: 2 weeks Could this be the opportunity you have been waiting for? • Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?, • Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!, • Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?, • Are you customer focused with a proactive and self-motivated approach to how you work?, • Do you have good technological skills (both on PCs and in using mobile applications? Values we look for you to have: • Process Excellence Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar! Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love? We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen. Job Overview As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as: • You will be the first point of contact to assist customers with their online subscription enquiries and account management., • You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails. Still interested…Great News!! Well here is what a typical day In the office will look like.. • You will start your day signing into your systems, making sure you are ready for the day ahead., • You will engage with a variety of customers who have questions regarding their online subscription., • You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable., • Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times., • With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk. The start of your journey with Teleperformance You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. What’s in it for you- PERKS PERKS PERKS! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

About the Role: We are seeking an experienced Incident Response Analyst for an established utilities business in Newport. This position plays a crucial part in enhancing the cyber resilience of the business by providing actionable insights, informing decision-making, and proactively contributing to mitigating potential threats. The success candidate will collaborate with various teams, both internal and external, to ensure a comprehensive understanding of the threat landscape and response to any incidents. Working within the security operations centre (SOC), the primary responsibility is to rapidly investigate and document cybersecurity incidents within the organisation. Key Responsibilities: (not limited to) Monitor and analyse network traffic, system logs, and other data sources to identify potential security incidents. Investigate alerts and suspicious activity to determine if an incident has occurred. Contain affected systems and networks to prevent the incident from spreading. Implement temporary measures to mitigate the impact of the incident. Work with other teams, such as IT and security operations, to develop and implement a containment strategy. Analyse incident data to determine the root cause of the incident and identify recommendations for improvement. Document and report incidents to the incident response team and other relevant stakeholders. Develop and implement security plans, policies, and training to prepare the organization to respond efficiently and effectively to cyber threats. Qualifications: Proven experience operating in a SOC or a related cyber security role. In-depth knowledge of cyber threats, threat intelligence frameworks and cyber security best practice. Strong analytical and problem-solving skills. GIAC Certified Incident Handler Bachelor's or Master's degree in Cyber Security or related field. (desired) Benefits: 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs Pension - 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan 'Choices' flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Discretionary annual bonus Company Sick Pay In-house Occupational Health Team Employee Assistance Programme Comprehensive training Please get in touch for further details! 'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply TPBN1_UKTJ

International Payroll Advisor Because we strive to put people first. Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Culture, our way. Payroll at Primark What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. What You’ll Get People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best Let’s talk lifestyle: pension, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You’ll Do as an International Payroll AdvisorAs part of our wider Payroll team, you will utilise your expertise and engage with an amazing and inclusive group of colleagues and leaders, learn and innovate, have a huge impact, and have a great time doing it. In this role, you will need to confidently work to tight deadlines, enjoy working in a fast-paced, dynamic environment and deliver exceptional customer service.As part of the Primark Finance Payroll team, you will be joining a fast-paced, commercial environment, with the opportunity to work with key stakeholders across the Primark business. This role is ideal for someone looking to take their next step with the proven experience you have accumulated. Duties & ResponsibilitiesPreparation and checking of high-volume payrolls to help ensure that employees are paid accurately and on time.Working flexibly to set deadline (e.g. weekly, four weekly). Following detailed payroll checking procedures across all areas such as report production, payroll checking and corrections, sickness processing etc. Maintain an allocation of stores by processing information received from People and Culture teams and providing an excellent service to all our customers.Learning and applying local country legislation and Primark rules on calculating and entering company & statutory payments.Administration of new starters and leavers.Learning to calculate small numbers of manual payments and repayments.Support team members on tasks and projects. Learning new tasks associated with payroll processing and systems with a view to role development, and in due course taking on additional responsibility for other tasks performed by the team.What You’ll Bring Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 2-3 Years’ experience in a Payroll position.CIPP or equivalent Payroll Technician Certificate.A competent team player with a positive attitude. Organised with excellent attention to detail. Effective planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales. Strong verbal and written communication skills.Motivated by ensuring high standards of performance and quality of work achieved. Able to work in a fast-paced, collaborative environment whilst maintaining accuracy. Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future • and we’re excited to develop yours. About Primark At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 141519BREmployee • Permanent

We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. If you need any documents in a larger font or a different format (such as braille) please either contact the recru

The Operations Assistant Manager (OAM) is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional Contact Centre team, which will in turn drive high profitability and client satisfaction.

Reporting to the Project Director or Regional Delivery Lead in Kuala Lumpur, Malaysia, this role focuses on developing a next-generation intelligent contact center for the client. Seeking a dynamic Project Manager to lead delivery of an intelligent contact center platform for a bank client. Serve as

Membership Sales Advisor - Newport.Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK.We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals.We are currently looking for a d

Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications.

As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment.

The team is currently implementing contact center projects for clients in Malaysia using the Huawei AICC (Artificial Intelligence Contact Center) platform, which is integrated with Intelligent Agent Workspace and Intelligent Quality Assurance systems. This role acts as the main contact at client sit

Call Centre Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Call centre representative agent experience is not necessary. If you are a call centre representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to sup

We are seeking a proactive and commercially astute Contact Centre Vendor Manager to take ownership of our outsourced contact centre partnerships. As the key link between our business and external contact centre providers, you’ll be responsible for managing performance, improving service delivery,

Full-time Team Leader vacancy at GAIL's - South End Green.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAILs family and for supporting and.With no day being the same, you must be organ

The Criminal Fines Collection and Enforcement contact centre at HMCTS Wales Contact & Compliance Centre in Cwmbran is a busy centre operating a centralized telephony service for courts and tribunals, receiving up to 10,000 calls per week. The contact centre operates between 9:00 and 17:00, Monday to

Full-time Team Leader vacancy at GAIL's - South End Green.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAILs family and for supporting and.With no day being the same, you must be organ

We are seeking a proactive and commercially astute Contact Centre Vendor Manager to take ownership of our outsourced contact centre partnerships. As the key link between our business and external contact centre providers, you’ll be responsible for managing performance, improving service delivery,

Grounds Maintenance Team Leader Newport.Are you a leader? Are you reliable and conscientious? Are you able to work on your own initiative?.If you identify with the above, this role was made for you!.At Glendale, we have a great new opportunity for a team leader to join our Corporate team.Glendale, a

As the Contact Centre Operator for Medequip Connect, you will deal with incoming alarms and telephone calls for Medequip Connect’s Contact Centre including Technology Enabled Care. Join us as our new Contact Centre Operator at Medequip Connect and let us empower you to truly make a difference. To

Grounds Maintenance Team Leader Bristol.Are you a leader? Are you reliable and conscientious? Are you able to work on your own initiative?.If you identify with the above, this role was made for you!.At Glendale, we have a great new opportunity for a team leader to join our Corporate team.Glendale, a

Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities

About the Role: As a Customer Service Advisor, you will be the first point of contact for Norwegian-speaking customers, supporting them through the insurance process with care, professionalism, and efficiency. Apply Now! Interested in using your language skills in a rewarding customer service role

We’re seeking an experienced and driven Contact Centre Operations Manager to lead and manage a dynamic contact centre team. Proven experience as a Contact Centre / Call Centre Operations Manager, preferably within insurance, financial services, or similar customer service-driven industries. Excell

Ref: CD22) Support Worker Cwmbran Contract: Permanent Location: Cwmbran Hours: 24.Hours Full Time Initial part time with opportunity for full time available Working pattern: Monday to Sunday (Covering both day and night shifts) - 12.Please note, night shifts only is not possible) Pay: £13.Wake

As the Contact Centre Team Leader for Medequip Connect, you will lead a team of Operators working for Medequip Connect’s Contact Centre including Technology Enabled Care, call handling and Out-of-Hours call handling, and all other ancillary call handling services. Contact Centre Team Leader - Nigh

Including alternative weekends ALL BREAKS PAID! Key Responsibilities To provide the highest level of personal care and attention to residents, following individual care plans carefully and ensuring that all contact is polite, friendly, warm and supportive.

Contact Centre Operator Proactive and Preventative. Join us as our new Contact Centre Operator Proactive and Preventative at Medequip Connect and let us empower you to truly make a difference. As the Contact Centre Operator Proactive and Preventative for Medequip Connect, you will respond to alerts

The Best Connection is looking for reliable and hardworking Warehouse Operatives to join our client based in Rogerstone.This is an excellent opportunity for candidates seeking long-term, ongoing work with consistent hours in a busy warehouse environment.The role is ideal for someone who enjoys wo

The Criminal Fines Collection and Enforcement contact centre at HMCTS Wales Contact & Compliance Centre in Cwmbran is a busy centre operating a centralized telephony service for courts and tribunals, receiving up to 10,000 calls per week. The contact centre operates between 9:00 and 17:00, Monday to

Senior Support Worker (Practice Lead) Postcode: CB9, Haverhill Pay: £12.Per Hour Contract type: Full time About us At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fu

You will lead, supervise and motivate a team of care assistants to ensure our residents receive person-centred care that meets their individual needs. What We’re Looking For SVQ Level 3 in Health & Social Care is essential Proven experience in a senior or team leader role within a care home settin

Support Children While the World Sleeps – Waking Night Residential Support Worker As a Waking Night Residential Support Worker at Wilderness Way, you'll play a vital role in supporting vulnerable children through the night.Do you have the right skills and experience for this role Read on to find o

Bank Support Worker Care and Support.In order to make an application, simply read through the following job description and make sure to attach relevant documents.The Lodge Care Home Contract: Bank Salary: £12.Days & Nights Contracted hours: 0 The Lodge is a charming detached home in Langport, set

Dutch speaking Customer Service Advisor.Remote, with 1 day per month in the office.Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a.Dutch-Speaking Customer Service Advisor.This role is primarily remote, offering flexibility with just one day pe

Support Children While the World Sleeps – Waking Night Residential Support Worker As a Waking Night Residential Support Worker at Wilderness Way, you'll play a vital role in supporting vulnerable children through the night.Do you have the right skills and experience for this role Read on to find o

We're looking for a Drainage Design Team Leader to join our Design team based in Salford.You'll utilise your extensive experience in delivering successful flood, water management, and drainage projects to achieve exceptional outcomes for a diverse range of clients, including National Highways, local

Senior Sales Assistant Location: Liverpool Salary: £24,000.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.OTE up to £30,000 Benefits: On site Gym | Company Incentive Packages | Top Bracket Bonus Benefits | Benefits Package Our cl

Compassionate Nature: A kind, caring, and compassionate personality with a commitment to person-centred care.

You will lead, supervise and motivate a team of care assistants to ensure our residents receive person-centred care that meets their individual needs. What We’re Looking For SVQ Level 3 in Health & Social Care is essential Proven experience in a senior or team leader role within a care home settin

Looking for a job that feels good? Become a Support Worker with Avenues 30 hour nights per week available 10PM- 8 AM £24,829 per year (pro rata) Must have your own car and a FULL UK Driving Licence If you’re ready for a career where you can make a real difference, meet amazing people, and go home

Receptionist London St Paul's Contract: Permanent Salary: £13ph Service Charge THE BRAND At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike.Have yo

Bank Support Worker Care and Support - The Lodge Care Home Contract: Bank Salary: £12.Per Hour Shift Type: Mixed - Days & Nights Contracted hours: 0 The Lodge is a charming detached home in Langport, set beside Immacolata House and surrounded by stunning Somerset countryside.It offers dedicated car

Join our dynamic, family-run team in South Ayrshire and enjoy a rewarding career with excellent benefits! We offer full and part-time roles with flexible shift patterns to fit your lifestyle, whether you’re looking for steady hours or more flexibility.As part of our team, you'll receive a uniform

Support Children While the World Sleeps – Waking Night Residential Support Worker As a Waking Night Residential Support Worker at Wilderness Way, you'll play a vital role in supporting vulnerable children through the night - creating a peaceful, nurturing environment where they feel safe, seen, an

We're looking for a Drainage Design Team Leader to join our Design team based in Salford.You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.You'll utilise your extensive experience in delivering successful flood, water management,

Support Worker Care and Support - Cedar Lodge and The Limes Care Home Contract: Full Time Salary: £12.Per Hour Shift Type: Days Contracted hours: 33 You can find Cedar Lodge and The Limes nestled on the peaceful outskirts of Taunton, Somerset, overlooking a beautiful park.Cedar Lodge provide reside

WHATS IN IT FOR YOU? Competitive hourly pay rate A share of tips in addition to your hourly pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor

Every day is different, but your role will include: Supporting people to live independently and enjoy everyday activities Encouraging social connections with family, friends, and the local community Helping with finances, household tasks, and shopping Providing respectful, person-centred personal ca