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Resource Planning Manager Sheffield Sheffield Contact Centre / Hybrid (offices located at Sheffield, Warrington, and Loughborough) Permanent Full Time Grade 4 Hours – 37.5 per week Monday to Friday Salary Up to £55000 per annum depending on experience At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. You will manage a team of analysts within the Contact Centre Planning Team, overseeing the accurate forecasting of demand for Outsourced Partnerships and Retained Teams, governance of our strategic partnership, and end to end Resource Planning for Retained Teams. You will predominantly work remotely with occasional requirements for travel to offices in Sheffield, Warrington or Loughborough. You will support the wider Customer Management Centre (CMC) in terms of transformational activity ensuring scenarios are modelled accurately to enable cost projections to be submitted for business cases. As part of this role, you'll be responsible for: • Long and midrange forecasting and aligning this to planning strategy, ensuring our approach is flexible and supports the delivery of brand requirements, • Manage outsourced partnerships to ensure any CMC activity undertaken on our behalf by our partners (~85%), is governed effectively and delivers the right outcomes for our customers, • Design, implement and manage end-to-end CMC staffing plans to ensure that all areas meet or exceed service targets while remaining within budget, incorporating all the components of change within the Transformation function including people, process and systems elements, • Work closely with our Commercial teams, utilising their plans and inputs alongside local expertise to build accurate contact forecasts that align to business expectations and tie back to budgets / outlook, • Understand demand driving factors and work with key stakeholders to improve future forecasting to ensure CMC strategy is achievable, • Own a model that forecasts effort and tracks actuals, working with the leadership team to balance resources across operations/projects and take decisions on priorities, • Support Bi-annual Budgeting process to ensure all aspects of variable operational charges are appropriately reflected and aligned to an agreed resource plan that is fit for business wide financial, ops performance and transformational expectations You will need: • Experience of Leading a Contact Centre Resource Planning Team in a managerial role, • Forecasting within a Contact Centre environment using Commercially sensitive data and historical data to produce accurate long and short-term forecasts, • Experience in Developing best practices in forecasting, reporting, scheduling and planning and shares these effectively throughout the business, • Experience of working with an outsourced partner is desirable. This would include con-tractual knowledge of forecast ‘lock’ processes and invoice reconciliation, • Budget and Cost Management for both short term and long-term planning essential, • Maintain excellent knowledge of FCA regulation and related principles, incorporate into output We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including: • Performance related bonus, • Competitive pension scheme, • Product discounts on the latest tech, • A range of wellbeing initiatives Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email ___ and we'll do our best to help.

Title: Supply Planner (12-month FTC) Location: Rotherham Salary: Competitive A confidential opportunity has arisen for a Supply Planner to join a well-established manufacturing business based in Rotherham. This is a varied role that will see you at the centre of planning, production, and customer service, ensuring smooth operations across the supply chain. This role is a 12-month fixed term contract with potential for extension, offering development opportunities and a great package. Key duties of the Supply Planner will include: • Developing and maintaining production plans in line with customer demand and capacity requirements, • Coordinating with production to ensure efficient scheduling and delivery, • Managing customer orders, invoicing, pricing support, and delivery documentation, • Acting as a point of contact for customer queries and requirements, • Using AX (ERP) to manage planning, reporting, and data integrity, • Delivering general supply chain administration and supporting continuous improvement initiatives Key Skills & Experience required: • Proven experience in a supply chain, planning, or production support environment, • Proficiency in ERP systems, ideally AX, • Strong organisational skills with excellent attention to detail, • Effective communicator, able to build strong relationships with stakeholders at all levels, • Flexible and proactive, capable of managing a variety of tasks simultaneously If you’d like to find out more please reach out to Mike McVeigh at Elevation Recruitment Group.

MSI Reproductive Choices UK is seeking a Clinical Services Matron to lead our Clinical Hub within the Contact Centre. Lead and inspire a team of Clinical Practitioners, ensuring the highest standards of care and client experience. Drive continuous improvement, championing excellence in clinical prac

Deputy Director of Contact Centre Services.The Environment Agency (EA) is looking for a Deputy Director to confidently lead our award-winning Contact Centre services.This role sits within our Corporate and National Services Directorate.You will be customer-focused, with a continuous improvement mind

This is a fantastic opportunity for an organised and people-focused Business Centre Coordinator to play a central role in the day-to-day running of a Civica facility. Be a trusted point of contact for colleagues and visitors, ensuring a warm and professional welcome at all times. Coordinate day-to-d

Contact Centre Sales Advisor - YorkJob Reference: 000511Salary: £26,000Closing Date: 17/10/2025 00:00:00Location: YorkEmployement Type: Full TimeIt's never been a better time to join Benenden Health as a Sales Advisor. Contact Centre Sales Advisor role:You will speak to new and existing members thr

Key Responsibilities: Lead and manage the Flight Operations team to consistently meet and exceed KPIs, including CSAT and SLA commitments Monitor and analyse operational performance, refine processes, and ensure compliance with ticketing rules Drive automation and process improvement initiatives to

West Midlands Police is recruiting dedicated individuals to join our Force Contact Team in dual roles as Contact Handlers and Dispatchers. You will be aligned to one of these shift patterns based on what is required by the Force Contact department at the time of hire. Assessment Centre – Includes

We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, tra.

Supported by the 111 Assistant Contact Centre Manager, you will lead site-based operational and performance management of our contact centre teams, ensuring excellent patient care & service delivery. Lead, support and inspire contact centre staff to achieve excellence. Proven experience in contact c

Summary: We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. Provide expert advice on best practices in contact centre management and customer engagement. Experience in setting up, managing, and operat

You may already have experience of providing care to people with mental health support needs, although full training will be given to enable you to provide recovery focused, person-centred support for our clients to live as independently as possible within the community.

Children’s Residential Support Worker.Location: Moston, Greater Manchester.At Cambian you’re not just working - you’re shaping futures, furthermore as a Residential Support Worker, based within the Manchester region every moment you spend with our young people (ages 8–18) helps them feel saf

And this isn’t just any job.Part-time (Various contracts available) and bank.Are you looking for a career that transforms lives for the better? Do you want to make a meaningful impact in your local community while being part of a team that values and supports you?.At Lifeways, we believe

If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.

And this isn’t just any job.Ready to Change Lives—Including Your Own?.Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and complex needs

We find out their strengths, abilities and preferences so that the care provided can be as person-centred and meaningful to each individual.

And this isn’t just any job.Part-time (different contracts available) - bank work.Are you looking for a career that transforms lives for the better? Do you want to make a meaningful impact in your local community while being part of a team that values and supports you?.At Lifeways, we be

No call centre representative agent experience needed. Call Centre Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Call centre representative agent experience is not necessary.

And this isn’t just any job.Part-time (Various contracts) and bank.Are you looking for a career that transforms lives for the better? Do you want to make a meaningful impact in your local community while being part of a team that values and supports you?.At Lifeways, we believe in empowe

Health Consultants Inc has over 30 years experience as a leading healthcare provider with international acclaim.We run 2 clinics in central London with Marylebone Physiotherapy & Sports Medicine being recognised as providing gold standard care for musculoskeletal disorders and incorporating the late

And this isn’t just any job.You love going the extra mile for people to make them feel valued and respected!!! You go out of your way to help your friends and relatives, and believe that you could extend this to other people!!! You enjoy helping people no matter how small!!!&nb

Social Care – Making a Difference in the Lives of Children, Young People, and Adults in Bristol, Cornwall, Swansea, Hertfordshire, Devon, etc.Frontline Social Care, a trusted partner of various.We are looking for people with a genuine passion for making a positive impact, who can build meaningful

Type: Permanent - Full TimeSalary: £31,066 Per AnnumClosing Date: Thursday, 23rd October 2025An exciting opportunity has arisen at Loughborough College Group for a Business Development and Apprenticeship Sales Advisor to work across Stephenson and Brooksby College.Loughborough College Group is a ne

Christmas is a very special time at The White Company and we need you to help spread the magic in our stores! You will be delivering PRIDE our company values - at our most important time of year with your Dedication to your seasonal support and Passion for providing our special customers with excel

Location: Leeds| ?Full-Time | Entry-LevelAre you a motivated self-starter with a passion for sales and marketing? Looking to kick-start your career in a dynamic, supportive environment where creativity and results are valued? Were looking for a Junior Sales & Marketing Assistant to help drive our gr

If youre a natural when it comes to connecting with people building relationships and understanding their needs you could be a great fit for a Sales Advisor role with EE.At EE, were harnessing the power of technology to bring people together and change their lives for the better.

Are you an experienced and empathetic professional who excels at building relationships?Join our dedicated sales teamas a Senior Care Advisor and make a real difference in the lives of individuals seeking compassionate, personalised care.About the RoleAt Agincare, every call you take has the power t

Have you worked in social care or teaching previously?.Do you have experienced of working with individuals with disabilities?.Are you interested in autism and passionate about making a difference?.If your looking to take your career in Social Care to the next level, you could join JigsawPlus to buil

About us: At Dreams, we know your bed is the best place in the whole world.But for the hours between precious sleep, were the UKs important our people feel the love as well.Together we`ve been making bedtimes better

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults an incredibly rewarding role.

Full time: PermanentSalary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commissionLocation:Swansea Contact CentreAddress: The Strand, Swansea, SA1 2ABWhy this job mattersIf youre a confident talker who enjoys asking questions and getting to know people, then this could be the role

We are not actively hiring for this job role at the moment, but we are always keen to hear from good people.Submit your details and we will keep you on record should a suitable position become available.Atlas Diagnostics is a family-run company dedicated to nurturing talent, rewarding success, and p

Job Description: Warren James is on the lookout for a Retail Sales Advisor - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.About us: At Warren James we are a company made up of real people who are passionate about what we do you a

Harrow Weald HA3, Harrow Weald HA3: Care & Support Worker.We are a multi-award-winning company recruiting.Part-Time MALE AND FEMALE Care Assistants.Harrow Weald HA3, Harrow Weald HA3.Over and above minimum hourly wage.Monday to Friday, 7am-3pm or evenings 5.Caremark Care Assistants meet the support

Are you enthusiastic about supporting the mental health and well-being of children and young people?.Do you have experience supporting individuals that have various Special Education Needs (SEN)?.In recent years there has been a focus on supporting the mental health and SEN needs of pupils in SEN sc

Mental Health Support Worker - Summertown.Our specialist school in Summertown is looking for a Mental Health Support Worker to join our dedicated team, providing essential care and support to pupils with SEMH challenges, learning difficulties, and complex needs.This specialist school offers a nurtur

We’re just minutes from Burton Town Centre, with easy access to shops, cafes, leisure centres, and beautiful parks — perfect for community outings and everyday adventures.

Senior Support Worker – Chaddesden, Derby.Typical Shifts are: Monday – Sunday 8am – 2pm OR 2pm – 10pm.Join Voyage Care and Feel Valued, we reward your dedication with:.Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply).Premium overtime rates at an additional £1 p

A passion for delivering person-centred care and support. Believing in providing Active Support and Positive Behaviour Support to empower individuals to live life to the fullest, with their needs and choices at the centre of everything they do. Act as the first point of contact for your team, addres

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Support Worker – Make Every Day Count at Lifeways Group.Role: Support/Care Worker, Full-Time (37.Mix of 14-hour shifts, day shifts, sleep-ins, and weekend work.A full UK driving licence is essential—yo

Flexible, person-centred, and committed to safeguarding.

Values in line with Esland's, such as a therapeutic, person-centred approach to childcare.

Deliver person-centred care and support.

Female Bank Care Support Worker -Swindon.Make a Real Difference in Your Community with Lifeways.Role Type: Support/Care Worker.Are you ready to start a career where you can truly make a difference—both in the lives of others and your own? At Lifeways, we’re proud to support people across the UK

Education Support Worker - Oxford.Are you passionate about helping set up young people for success? Are you keen to make a difference while also gaining valuable and rewarding experience?.A fantastic opportunity has recently become available for an Education Support Worker in a specialist school in

Discover exciting opportunities as a Health Care Assistant or Support Worker.Visa switch and sponsorship available to kickstart your career today.Are you looking for a job with visa sponsorship in the UK? Here is a WhatsApp channel that only publishes visa sponsorship jobs.This is a special chance t

NO SPONSORSHIP / NO SPONSORSHIP SWAPS AVAILIBLE.Must hold full UK driving license.Plus, an additional overtime pay of 1.Hours: 20 hours per week on a rotational basis (rota provided 4 weeks in advance).Shift Patterns: 1 shift per week with 1 sleep in.Are you a dedicated, compassionate person looking