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Your analysis and decision-making will directly influence how well the operation meets its Service Level Agreements and overall performance goals. In this role, you’ll be the go-to person for making sure resources are used effectively so teams can hit their Service Delivery Plans.

About the Role 2-week office-based training, then hybrid working Handle customer enquiries by phone, email, and chat Give clear information on products and update customer records Provide great service and resolve queries efficiently What You Need Customer service experience (contact centre, r