Contact centre jobs in FalkirkCrear alertas

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: February 2026, • Salary: £25396.80, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

ES3627- Head of Centre Inchlair Early Learning and Childcare Centre ALL INTERESTED CANDIDATES ARE INVITED TO AN OPEN EVENING AT INCHLAIR ELC CENTRE ON MONDAY 9th FEBRUARY FROM 6PM TO 7PM An exciting opportunity has arisen for a Head of Centre to provide strategic leadership and management at Inchlair ELC Centre in Stenhousemuir. The Centre operates an extended day, extended year provision, as well as meeting the demands for term time only sessions. We are looking to appoint a suitably qualified, appropriately experienced and highly skilled ELC practitioner as Head of Centre. As Head of Centre you will be required to oversee the delivery of the highest quality early learning and childcare provision to secure the best possible outcomes for the children who attend. The Head of Centre is accountable for the day to day operation of the Centre, ensuring that standards are met by all staff, and that service user needs are met appropriately. You will also be expected to facilitate excellent cross-sector working alongside of various local primary schools, promoting community links and transitions. Working in partnership with parents and educational establishments across Falkirk Council, the Head of Centre will set-out an ambitious vision and demonstrate energy and drive in all aspects practice. A strong commitment to taking forward and implementing both corporate and regulatory initiatives is crucial to the role. You will be required to BA Childhood Practice (or Level 9 equivalent); or, be working towards the BA with considerable management experience. You should have significant and relevant post qualification experience, with particular experience with children with additional support needs. Successful applicants for posts working with children or vulnerable adults will be subject to disclosure checks or the new PVG scheme. The salary is £51,162 - £55,946 (full time - 37 hours). Candidates will usually be appointed to the first point on this scale. For more information or an informal discussion, please contact ___ or ___

About Us Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change. Our success is rooted in valuing the contributions of our entire team - we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland. As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. About the Role We currently have an exciting opportunity for a Waterway Operative to join our Destinations team in Falkirk. You will be responsible for safe and timely operation of the Falkirk Wheel encompassing safety of all craft in the following areas: TFW basin, aqueduct, Roughcastle tunnel, top locks leading end of pontoon on the Union Canal and Jubilee lock leading to either end of the pontoons on the Forth and Clyde. The role will involve maintenance of the whole area of the grounds at the Falkirk Wheel. Keeping the site in a neat, tidy and well-kept condition to provide a clean and attractive place for our visitors to see and enjoy. You will also be responsible for observing public and colleague safety and managing Boat Traffic travelling through the Falkirk Wheel as well as the coordination of the site manpower to facilitate boat movements and site requirements and provide excellent levels of Customer Service. The role is offered on a permanent basis, with a starting salary of £27,155 (Band B) plus an 11.25% Variable Hours allowance and £850 Outdoor Working allowance. Working hours are 35 hours per week on average, working a variable rota pattern. Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution. Primary responsibilities of the role: • Comply with SC Health and Safety policy, report incidents, accident or near misses, • Work outside, as required to ensure the customer experience is maximised whilst maintaining a professional approach at all times, • Participate in out of hours on call rota., • Carry out and record daily wheel pre-start and operational safety checks, • Monitor SCADA system and respond to alarms and emergencies. Manage water management system. Knowledge and capability to take on the duties of Wheel Operator at any time if required., • Keep Duty Manager, Site Operations Co-ordinator and Control Room informed of all incidents, • Maintain the log sheet, and any other records as required for the day to day running of the Falkirk Wheel and site. Ensure accurate and concise information is delivered to the prescribed contact list., • Maintain and manage Water Play Parks including the daily tasks that are required to maintain the safe running of the Plant Room and chemical dosing / management., • Deal with Customer Service enquiries, including pump outs, fuelling, electricity meter reads, moorings etc., • Liaise with other SC teams, • Maximise use of moorings for visiting and leisure craft, • Manage boat traffic through TFW in an effective and efficient manner whilst adhering to strict safety protocols, • Ensure that the surrounding waterway and destination is kept maintained in excellent condition and safe for all visitors, • Record, address and escalate water/navigation issues as required, • Support any inspections, • Report any failures, breaches, pollution or damage to the Site Operations Co-Ordinator, Duty Manager or control room., • Others tasks required to assist the site and Falkirk Wheel visitor centre. Qualifications and knowledge required: • Risk Assessment & Method Statement Procedures including POWRA, • Grounds care experience, • Canal or waterways experience, • First Aid at Work, • Spraying pesticides (desirable), • Valid driving licence, • Inland waterway helmsman certificate, • Pool plant operator (desirable) Skills and experience required: • Experience of working within relevant environment e.g. customer service, • Relevant heritage and environmental awareness, • Good numeracy and literacy skills, • Relevant valid competency for use of plant/tools and equipment to maintain the canal/river environment, • Basic DIY and maintenance Qualities & abilities required: • Assessment of required resources in advance of beginning task to ensure safety and maximum efficiency once on-the-job. On-the-job allocation of resources to the team in order to achieve the task., • Judgement regarding the standard of the team’s works undertaken and whether it is completed to defined standards., • Judgement regarding safe method of working and appropriateness of equipment and resources in line with SC minimum standards and procedures., • Judgement regarding upward referral of issues to line management for further guidance., • Recognising when immediate judgements need to be made to alter required approach where safety or customer service may be affected., • Co-operate with and support team members and Management within the business unit e.g. assist other teams and Site Operations Team Co-Ordinator with the most appropriate method of achieving the best result for SC, prioritising and reallocating resources where appropriate., • Co-operate with and support team members within TFW and SC outside of your main function e.g. Safety Adviser, Line Management, Lowlands Operations Supervisors in ensuring the application of safe working methods to protect self and others., • Liaise with contractors, volunteer groups and third parties, taking a leading role and/or monitoring their work to ensure safe SC standards., • Deal with enquiries from a wide range of visitors in a professional manner providing appropriate information and guidance. Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

About Graeme Medical Centre: Graeme Medical Centre in Falkirk is seeking a warm, approachable, and highly organised individual to join its friendly and supportive team. The successful candidate will act as the first point of contact for patients, providing a welcoming and professional service at the reception desk. This role involves arranging appointments, signposting patients to the appropriate services, and ensuring clear communication throughout their visit. Throughout your apprenticeship you will become proficient in using clinical software systems to manage patient records, process prescriptions, and handle queries efficiently. Other responsibilities include scanning and filing documents, maintaining accurate data, and supporting the smooth operation of the practice. Strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment are essential. This is an excellent opportunity for someone who enjoys working with people, values teamwork, and is committed to delivering outstanding patient care. Responsibilities: • Act as the first point of contact for patients or healthcare professionals via telephone and email., • Process appointment requests via phone, email or in person., • Maintain and monitor the practice appointment system (EMIS)., • Initiate and respond to requests from patients, team members, and external bodies., • Become a system expert in EMIS, the clinical system used to manage patient records, appointments, and healthcare data., • Use DOCMAN, a cloud-based workflow management platform that streamlines the handling of inbound clinical correspondence., • Collaborate internally using Microsoft Teams for communication and coordination., • Read-code data on EMIS and ensure accurate updates to patient records., • Process referrals to secondary care using the Electronic Referral System (ERS)., • Handle incoming and outgoing mail and manage correspondence., • Input data for new and temporary registrations and update patient information as needed., • Friendly and professional., • Excellent communication skills., • Organised and detail-oriented., • Team player. Working hours: 30 hours per week, 12pm – 6pm with 30 minute lunch break. Benefits: • 7 weeks annual leave pro rata plus 10 statutory. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications.