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Job Title: Customer Service Advisor Location: Yate, Bristol, BS37 Remuneration: £26,500 per annum Hours 09.00-17.30 (phone number removed) Responsibilities: As our Contact Centre Advisor, you will play a vital role in delivering exceptional customer service. Your key responsibilities will include: Putting the customer at the heart of everything you do. Demonstrating a strong desire for excellence in service delivery. Proactively processing orders within 12 hours and acknowledging all orders to customers promptly. Maintaining updated customer SOPs to ensure smooth operations. Keeping digital and physical filing organised for easy access and compliance. Communicating lead times and order statuses to customers in a timely manner. Resolving customer queries within a maximum of 4 hours. Handling incoming calls and emails with enthusiasm and professionalism. Managing customer complaints efficiently, ensuring responses are sent within specified timelines. Conducting regular meetings with customers to discuss account situations. Maintaining accurate records of customer interactions in our CRM system. To thrive in this role, you'll need: Experience in customer service and office environments. Flexibility to adapt to changes. Strong planning, organisational, and time management skills. Customer Complaint handling Excellent communication and interpersonal abilities. High attention to detail and problem-solving aptitude. Ability to work independently as well as part of a team.Working Pattern: This is a full-time position based in our Yate office, conveniently located just a 12-minute walk from Yate train station. Parking is available on site Why Join Us? This is not just a job; it's a fantastic career development opportunity in the thriving packaging industry. With consistent growth and an expanding international presence, you will be an integral part of our commitment to providing the highest standard of food-grade packaging. If you're passionate about customer service and looking for a rewarding role where you can make a difference, we want to hear from you! Apply today to become a key player in our dynamic team! Please email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

AR836 – Service Controller Location: Yate Salary: £28,000 - £30,000 Overview: First Military Recruitment are currently seeking a Service Coordinator and behalf of one our clients. To provide a point of contact for customers and Engineers. To Coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down none chargeable internal jobs to the correct cost centre. Duties and Responsibilities: Take incoming calls from customers and action as necessary. Plan workloads and deploy engineers ensuring maximum efficiencies are maintained. Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs. Log and provide key information to enable accurate and meaningful KPI’s to be produced. Customer liaison/Queries/Quotations/Estimates Engineer contact/Communication/Support Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers. Produce estimates for chargeable work using generic template. Cover during absence/holidays for colleagues General Admin duties, Incl. Filing, Emails diverted, Letters etc Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log. Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime. Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised. Ensure all SLA’s are achieved. To ensure all completed chargeable jobs are invoiced daily and that all completed engineers ‘work in progress’ is closed down and cleared off the system daily. To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability Skills and Qualifications: PC Literate Good telephone manner Strong interpersonal, organisation, motivational and communication skills. Location: Yate Salary: £28,000 - £30,000

Are you passionate about helping others and making a difference? Do you want a job changing people's lives?.Then join our team to embark on an exciting career journey as our Customer Experience Specialist!.You'll discover our working environment is unique.We empower our people and trust them to make

This role is a brilliant opportunity for experienced senior sales leader to accelerate their earnings in a fast-paced, fun, and challenging contact centre sales environment.

Join Our Growing Team as a Contact Centre Sales Agent!Step into a fast-paced, dynamic financial services company where teamwork, performance, and customer satisfaction are at the heart of everything we do.

Longreach Recruitment are working with an exceptionally well-regarded and people centric contact centre to recruit aContact Centre Real Time / Planning Analystwith experience of contact centre resource planning and real time methodologies including the use of WFM tools. This is an interactive role w

As a Contact Centre Manager, you will have full operational responsibility for one or more functions within the centre, including direct line management of Team Leaders and their teams. Ensure the effective day‑to‑day running of Contact Centre functions, maintaining high productivity, quality an

A well-known automotive membership organization in Bristol is seeking a Contact Centre Sales and Retention Performance Coach to transform its coaching strategies.

A leading legal services provider in Bristol is looking for a Contact Centre Advisor to manage calls and emails from clients while providing exceptional customer service.

A growing international outsourcing firm is seeking a Finance Business Partner to provide financial insights and support within contact centre operations.

Join Our Growing Team as a Contact Centre Sales Agent!. Experience in inbound/outbound sales (call centre experience preferred).

A leading holiday service provider in Hemel Hempstead is seeking Contact Centre Advisors to deliver exceptional service during peak periods.

We have a fantastic new job opportunity for a Housing Repairs and Maintenance Contact Centre Manager to lead the day-to-day operation of a busy customer contact centre delivering repairs services across multiple channels. Contact Centre Operations Manager, Customer Services Manager, Repairs Customer

Working at Nisbets you will be part of an award-winning contact centre team, recently winning Best Contact Centre of the Year - South West Region 2023. Nisbets are currently recruiting for Customer Service / Contact Centre Advisors to start as early as 16th April 2026. As a contact centre we pride o

A recruitment agency is seeking a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, UK. This hybrid role requires expertise in forecasting, demand planning, and capacity models within a contact centre environment.

Contact Supervisor (Wandsworth Family Time Centre). Sessions can take place at the Centre, family homes, out within the community, including prisons. For an informal discussion about the role, please contact Selina Stewart by emailing selina.

A leading holiday technology company in Greater London is seeking a Senior Contact Centre SaaS Administrator.

A recruitment agency is seeking a Contact Centre Planner in West Sussex to join their team on a full-time, permanent basis. The successful candidate will have previous experience in resource planning within a busy contact centre and strong communication skills.

Contact Supervisor (Wandsworth Family Time Centre). You will help maintain and strengthen family relationships while ensuring that every child’s wellbeing and safety remain at the centre of all interactions. Sessions can take place at the Centre, family homes, out within the community, including p

A leading recruitment agency is seeking a Procurement Manager specializing in Contact Centre services, located in West London.

Contact Centre Planner – West Sussex. Lloyd Recruitment Services are partnering with a reputable business in the West Sussex area who are seeking a Contact Centre Planner to join their team on a full‑time, permanent basis. The Contact Centre Planner will be a key member of the Resources Team, re

We’re recruiting a “Contact Centre or Field Based Resource” experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change

Unified Communications & Contact Centre Product Manager. Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team.

A healthcare provider in Greater London is seeking a Contact Centre Manager for the Patient Triage team.

Contact Supervisor (Wandsworth Family Time Centre). For an informal discussion about the role, please contact Selina Stewart by emailing selina. Does the sound of providing safe, child-focused, meaningful contact between children and their families appeal to you?.

Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?.Then join our team to embark on an exciting career journey as our Customer Experience Specialist!.You’ll discover our working environment is unique.We empower our people and trust them to

Reporting to the Director of IT, the Senior Contact Centre SaaS Administrator will provide operational and strategic support to facilitate the day to day running of our contact centre systems, including CRM and Telecom systems. You will be working in a team of 3 in the SaaS Operations team within th

Sales Director – SS&C Technologies Outsourced Contact Centre Offering. As the Sales Director, you will own the full sales cycle, focusing exclusively on driving new client acquisition for our contact centre solutions. Develop and execute a strategic sales plan for EMEA and beyond to identify, qual

We are delighted to announce an excellent opportunity for a Contact Centre Advisor to join the team at ARAG UK Group, a leading provider of insurance and legal services. The position is based in our Bristol office, just a short walk from Cabot Circus with convenient transport links to the City Centr

Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications.

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.

Previous customer service / call centre / contact centre experience is preferred but not essential. Maintaining a lively positive attitude around the contact centre. Our Contact Centre is open 9am until 7pm Monday to Friday & 9am to 6pm on Saturday & Sunday.

A recruitment agency is seeking an experienced Contact Centre Manager (Sales) in England to oversee sales and customer retention across multiple locations.

A global loyalty and travel organization is seeking a Tech Lead for their Contact Centre products.

Contact Supervisor (Wandsworth Family Time Centre). Does the sound of providing safe, child‑focused, meaningful contact between children and their families appeal to you?. Wandsworth Family Time Centre (WFTC) is part of the Children Looked After service (CLA Support) in Wandsworth.

A local service provider in the United Kingdom is seeking a contact center coordinator to manage incoming calls and coordinate maintenance services. The ideal candidate should have prior experience in a call or contact center, possess excellent organizational and communication skills, and demonstrat

You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of AerialBuz and the main way our customers communicate with us. You'll be the first point of contact for any of our users who have questions, problems, feedback and co

Previous customer service experience ideally within a contact centre environment.

Experience of designing, selling and deploying contact centre solutions and outsourcing services for contact centres. Clear evidence of winning new client business in the Customer Operations and/or Contact Centre markets. Understanding of the latest technology trends in the Contact Centre and Digita

A leading automotive services provider based in Bristol seeks a Contact Centre Sales and Retention Performance Coach.

This is more than a typical Contact Centre role - its a leadership position with real impact. Lead and motivate the contact centre team to deliver consistent, patient-focused service. Contact/call centre operations experience.

Working in the Contact Centre, you will be the first point of contact for customers looking to book an adventure at one of our eight Zip World sites. Zip World is about to head into its busiest time of year and is on the lookout for positive, motivated go-getters to join our Contact Centre team in a

Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?.Then join our team to embark on an exciting career journey as our Customer Experience Specialist!.You’ll discover our working environment is unique.We empower our people and trust them to

A dynamic contact service provider in the UK is looking for an experienced Contact Centre Manager to ensure operational excellence and enhance customer outcomes.

This is more than a typical Contact Centre role - its a leadership position with real impact. Lead and motivate the contact centre team to deliver consistent, patient-focused service. Contact/call centre operations experience.