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Position : Hygiene Manager - Distribution Centre Location : North Warwickshire Salary: Circa £35,000 per annum (depending on experience) Hours: 40 Hours per Week | 5 days out of 7 | Monday-Friday | Flexibility for weekend work, where necessary Job Purpose: Our client, a national Facilities Management company, is recruiting for a Hygiene Manager to oversee operations within a high-profile, 24/7 distribution centre. The role is responsible for driving operational performance, ensuring consistently high service standards, and delivering continuous improvement across cleaning and hygiene services. Acting as the key point of contact for all cleaning-related matters on site, the Hygiene Manager will lead, engage, and develop a team of approximately 30 colleagues while maintaining strong client relationships Key Responsibilities: * Demonstrate company values and lead by example at all times * Act as the primary interface between the client and service providers on a day-to-day basis * Manage and develop a team, ensuring high levels of engagement, performance, and compliance * Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), both internally and externally * Oversee financial performance, ensuring services are delivered within agreed budgets * Identify and implement continuous improvement initiatives to enhance service delivery and operational efficiency * Ensure all cleaning opera...

Supply Chain Administrator Location: TamworthSalary: Up to £35,000 (negotiable)Hours: Full-time, 40 hours per week About the Role We’re working with a well-established and growing organisation operating in a fast-paced, product-driven environment. The business prides itself on efficient supply chain coordination, accurate stock management, and strong customer relationships, with a real focus on delivering a reliable, high-quality service from order through to delivery. They are now looking to appoint a Supply Chain Administrator / Commercial Operations Administrator to join the team in a pivotal, hands-on role. This position sits at the centre of the supply chain function, supporting the smooth flow of stock, orders, and documentation while working closely with commercial and operational teams. What You’ll Be Doing This is a varied, end-to-end role covering supply chain administration, stock control, logistics coordination, and supporting invoicing and commercial processes. Supply Chain & Commercial Administration • Preparing and managing customer orders, contracts, and associated documentation, • Ensuring accurate data flow between commercial, stock, and logistics functions, • Inputting, updating, and maintaining accurate stock data within internal systems, • Monitoring stock levels to support availability and operational planning, • Investigating discrepancies and supporting regular stock reconciliations and audits, • Raising invoices accurately in line with orders, deliveries, and contracts, • Ensuring invoicing reflects stock movements and dispatch records, • Preparing dispatch documentation including delivery notes and packing lists, • Coordinating transport bookings and delivery schedules, • Acting as a key point of contact for order, delivery, and stock-related queries, • Providing customers with updates on order status and deliveries Essential • Proven experience in a supply chain, logistics, operations, stock control, or administrative role, • Strong organisational skills with excellent attention to detail, • Confident using Microsoft Office, particularly Excel, • Experience using ERP or stock management systems, • Hands-on exposure to logistics, dispatch, or supply chain coordination, • Highly organised and process-driven, • Proactive and comfortable working with autonomy, • Detail-focused, with a strong understanding of stock and order flow, • Salary up to £35,000, depending on experience, • A stable, growing organisation where your contribution directly impacts supply chain efficiency, • A varied role with genuine ownership of key operational processes, • Hybrid working can be offered for the right individual once established

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus.Details: Salary: £30,000 - £35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: PermanentRole of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function.Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking