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Customer Solutions Associate Salary : from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus. Location : Leeds, Thorpe Park, Hybrid working . Start date : We have a start date for the 22nd of June , Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June. Rotational shift pattern : Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00. Week 2: Mon-Fri 10:15-6:30. Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills , making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives. What we are looking for: • Demonstrable skills of supporting customers, • Great listening and communication skills, • To be a people person and have an empathetic ear., • Resilience and ability to work towards and exceed targets., • Enthusiasm, passion , and dedication to achieve business and personal goals., • Previous contact centre experience is desirable. What you'll get: • A starting salary from a minimum of 25,165 depending on experience, • Pay increases, including on passing probation at 6 months, and reviewed at 12 months., • A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary., • 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover., • Hybrid working for the best of both worlds-collaboration and focus., • Free onsite parking , saving you time and money., • Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most., • Peace of mind with life assurance that supports your loved ones, no matter what., • A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and be the voice that guides customers back to financial health. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID

AI Manager - 12 Month Fixed-Term Contract Thorpe Park, Leeds, Hybrid working We're looking for an AI Manager to lead highimpact AI initiatives and drive the daily value realisation of Microsoft Copilot and other AI platforms across Lowell UK. This role converts strategy into measurable outcomes by prioritising use cases, managing AI products, and championing colleague adoption. You'll develop playbooks and dashboards, lead enterprisewide Copilot rollout, and act as Product Lead for key AI tools. Working within our AI frameworks, you'll ensure strong governance while building relationships across LFL, Overdales, UK Shared Services and the Centre of Excellence. With proven experience delivering AI or dataenabled transformation in a regulated environment, you'll bring strong product leadership, excellent communication skills, and the ability to simplify complexity and uplift AI literacy across the organisation. What we need from you: • Undergraduate degree in business or a quantitative discipline (e.g., economics, mathematics, finance)., • Strong outcome focus with the ability to deliver measurable results at pace., • Excellent critical thinking skills, comfortable with ambiguity and evidencebased decisionmaking., • Proven ability to develop talent, build capability, and work effectively with stakeholders at all levels., • Exceptional communication skills, able to simplify complexity and create compelling, engaging use cases. Whatyou'llget: • A discretionary annual bonusto reward your impact, • 3% flexiblebenefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover., • Hybrid working for the best of both worlds-collaboration and focus., • Free onsite parking , saving you time and money., • Recharge and refresh opportunities with 28 days of holiday plus public holidays, and theoptionto buy up to five more-giving you more time for what matters most., • Peace of mind with life assurance that supports your loved ones, no matter what., • A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced,resilientand feeling your best. We'reon a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times,we'reone of the best places to work in the UK, (we'reproud to be on their 'Best Places to Work' list for thesecond-yearrunning). Why? Because of the people who work here. Warm, welcoming, and super-talented.It'sour people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge.Join us and from day oneyou'llhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell,you'llbe making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell,we'recommitted to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability -ifyou'repassionate about making credit work better for everyone,we'dlove to hearfrom you. Our strength lies in our people, andwe'reproud to build inclusive teams supported by benefits that help everyone succeed. Applytoday and turn AI ambition into real, measurable impact. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team,who'llbe more than happy to support you. #HYBRID

Company Description Interested in working in a busy, exciting and dynamic environment? We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in York! This is a fixedterm position for 22.5 hours per week. You will be required to work on Wednesdays and Fridays, as well as either a Saturday or a Sunday each week. This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. Job Description • Actively engage with guests, addressing inquiries and resolving any issues., • Embrace a culture of everyone leaves happy by consistently adopting a positive, proactive and professional approach., • Promote additional products and services, meeting targets, and delivering a positive experience for all guests., • Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand., • Ensure accurate and timely completion of all administrative tasks, such as online gift card orders., • Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information., • Promote a collaborative working environment, prioritising the guest in all endeavours. Qualifications, • Possess exceptional people skills and genuinely enjoy exceeding guest expectations., • Thrive in a fast-paced setting with customer facing and admin task., • Be proactive and able to make things happen., • Have proficient IT skills including email, Word and Excel., • Have fluent proficiency in English. Any additional language skills would be an advantage., • Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis. Additional Information, • You'll receive a competitive base salary of 12.60 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more., • Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation., • Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career., • Over 85% of our employees would recommend us as an excellent place to work. Even if you are not sure you fit all the requirements for a particular role, wed still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact

Call Centre Representative - LeedsLegal Recoveries Associate Salary: From 25,165 depending on experience, raising to 26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May. Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives. What we are looking for: Enthusiasm, passion, and dedication.Resilience and adaptability to change.Strong communication skills A desire to help each customer in the most compassionate way. The ability to motivate yourself to achieve your goals every day. Ideally you would have a customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings. A discretionary annual bonus for a job well done, earn up to 10% of your annual salary. 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid workingfor the best of both worlds-collaboration and focus. Free onsite parking, saving you time and money.Recharge and refreshopportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mindwith life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.Encouragement to be your authentic self at workby joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today-be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID

MI Analyst – Contact Centre JG Technical are currently working with a dynamic contact centre company based in Barnsley, South Yorkshire, seeking a Permanent MI Analyst to bolster their MI team during a period of increased demand. This role is ideal for candidates with a strong background in Business Analysis and technical proficiency in SQL, Excel, and Power BI. You will be responsible for delivering accurate operational reports, maintaining data quality, and supporting ad hoc analysis for internal stakeholders and clients. Key requirements: Proficient in SQL for writing and troubleshooting queries Advanced skills in Excel, including complex formulas and data manipulation Experience with Power BI dashboards and datasets Attention to detail with large datasets Ability to work independently and manage multiple reporting deadlines This permanent role offers an excellent opportunity to collaborate with a reputable company and develop your skills in MI reporting. Immediate start available

The Contact Centre Team Manager plays a vital role in delivering Kinly’s mission by leading a high‑performing sales team.

A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer’s leave, up to 2 weeks

You'll have overall responsibility for the delivery of their training and communications initiatives, with an initial focus on redesigning their current induction & nesting phase, with a long term focus on reducing speed to competency in the contact centre through improving overall training, communi

Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your immediate family .Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off .Family Leav

About the role Were excited to offer an opportunity for a Contact Centre Team Manager.

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.

Everywhen in the United Kingdom is seeking a dynamic individual to ensure exceptional customer outcomes while coaching contact centre teams.

MSI Reproductive Choices UK is looking for a full-time HR Business Partner to join its team in Rotherham or Bristol.This role involves providing strategic HR guidance to support organizational goals, leading employee relations, and shaping people policies.Candidates should have a CIPD Level 7 qualif

A leading financial technology firm in the UK is seeking an experienced Cloud Telephony & Contact Centre Engineer for a 12-month FTC contract. The role involves supporting a cloud-based contact centre migration and enhancing capabilities to improve customer and agent experiences.

This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect.

A wellness company in Greater London is seeking a Customer Service Representative with contact centre experience.

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. Deep understanding of modern contact centre operations.

Royal Free London NHS Foundation Trust is hiring for the outpatient team.The position requires providing high-quality reception and clerical services, handling patient inquiries, and working on computer systems for patient bookings.Candidates should be flexible regarding working hours, possess good

Sabio Group in London is seeking a Senior Data Consultant to enhance our Contact Centre Data capability. This hands-on role involves data engineering, analytics, and consulting, supporting customers in maximizing their Contact Centre data. Candidates should have strong SQL skills, experience in data

A global appliance company is seeking a dedicated customer service representative to manage inbound/outbound sales inquiries.The ideal candidate will have experience in sales or customer service and possess excellent communication skills.A hybrid working scheme is available following successful prob

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. In this role, you will be the first point of contact for our valued clients, provid

A leading low-cost airline in Greater London is seeking a Finance Manager for its Disruption and Customer Contact Centre.

MSI Reproductive Choices in Rotherham is looking for a full-time HR Business Partner to support its Contact Centre teams.

Merlin Entertainments is hiring a Contact Centre Advisor in Greater London.

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact.You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstan

Staffline is looking for a Customer Contact Centre Manager to lead the centralized contact function for a prestigious automotive brand across Park Lane and Park Royal.

Assess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertise. Continuously engage with the latest Contact Centre technology and market insights and share across internal and

As a Contact Centre Executive you’ll deliver outstanding service across diverse customers and workflows. Build rapport with Publicans and internal teams, acting as a trusted point of contact. You can contact us on hrsupport@stonegategroup.

Conduct regular quality assessments on inbound calls using agreed scorecards, ensuring objective, evidence-based scoring and accurate documentation in EvaluAgent.Provide timely, constructive face‑to‑face feedback, clearly explaining strengths, development areas, and quality standards.Deliver 1:1

Leading a team of Inbound & Outbound Pet Protection Experts to manage inbound calls with an emphasis on converting our basic membership customers into paid memberships and manage subscription pay fails.Lead and motivate your team to achieve individual and team targets, KPIs and SLAs.Provide team sup

Nationwide is seeking a leader for its Fraud Operations team to manage a contact centre focused on delivering compassionate support during fraud concerns.

Team Leader for Inbound & Outbound Pet Protection Experts based in the York area.The role focuses on leading a motivated team to achieve performance targets while providing coaching and support.Ideal candidates will be driven to succeed with a personable and engaging style.This is a full-time salari

A recruitment agency in the UK is seeking Contact Officers in Dorset.

We’re looking for an experienced Contact Centre Manager who has a passion for delivering exceptional customer service to join our growing customer support team. Previous experience of managing a Contact Centre front line team, preferably in Financial Services/Retail Banking or other customer facin

The contact centre is demand led and advisors must be prepared to join the bidding process for shifts designed and produced by the workforce management System, or dependant on business need work a fixed working pattern or rotation. OPD contact centre to serve patient calls coming in and also to cove

Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment. Experience working within a Contact Centre environment. Membership options for the Police Treatment Centre and The Police Children’s Charity (eligibility‑dependent).

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. Access to our Fittle‑perks reward platform, offering major retailer discounts and an online Wellbeing Centre. As part of the J

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc

AI, automation, and contact centre technology.

Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service experience; contact centre preferred but not required. As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via

Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre and planning teams. Contact Centre and planning operation within a dynamic Ho

Experience managing switchboard, contact centre, or front-of-house teams. Customer Contact Centre Manager.

The role requires substantial experience in business consulting, large-scale BPO transformation, and designing solutions specifically for Contact Centres. Responsibilities include creating business cases, collaborating across practices, and engaging with the latest Contact Centre technologies.

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you’ll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre

As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls. Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service exp

A regional police force is looking for a Contact Centre Senior Manager to provide strategic leadership in a fast-paced operational environment. The ideal candidate will have prior senior management experience in call centres and strong communication skills.

We are now have two vacancies on a temporary basis to join our small friendly contact centre team. As one of our Contact Centre Advisers you're main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

A global investment banking firm is seeking an experienced Contact Centre Manager to lead their customer support team in the West Midlands.