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Claims Manager (Motor Insurance) Location: Egham (Hybrid Working) Salary: Up to £60,000 Employment Type: Permanent The Opportunity We are seeking an experienced Claims Manager to lead a high-performing First Party Claims function within a growing insurance business. Reporting into senior leadership, you will oversee the day-to-day performance of multiple claims teams, leading a management team responsible for approximately 30 Claims Handlers. This is a people-focused leadership role, ensuring operational excellence, exceptional customer outcomes and the efficient handling of first-party insurance claims. You'll act as the senior escalation point for complex claims, drive continuous improvement initiatives and work closely with stakeholders across the business to deliver a first-class claims service. Key Responsibilities • Lead and develop a team of Claims Team Managers responsible for approximately 30 Claims Handlers., • Oversee the end-to-end handling of first-party insurance claims, ensuring excellent customer service and regulatory compliance., • Act as the senior escalation point for complex, high-value or sensitive claims., • Monitor team performance against service levels, quality standards and operational KPIs., • Coach, mentor and develop managers to maximise individual and team performance., • Drive operational improvements to enhance efficiency, productivity and customer outcomes., • Ensure claims are handled fairly, consistently and in line with company policies and FCA regulations., • Produce regular management information and performance reports for senior leadership., • Work collaboratively with internal departments including Underwriting, Compliance, Customer Services and Finance., • Identify trends, risks and opportunities for process improvements across the claims function., • Support recruitment, succession planning and ongoing development within the claims teams. What We're Looking For • Previous experience managing managers within a high-volume insurance claims environment., • Strong knowledge of first-party insurance claims handling., • Proven experience leading large operational teams within claims or insurance operations., • Excellent leadership, coaching and people management skills., • Strong understanding of FCA regulations and claims governance., • Ability to manage performance through KPIs, SLAs and quality measures., • Excellent stakeholder management and communication skills., • Strong analytical and problem-solving abilities with a continuous improvement mindset., • Comfortable managing escalated and complex customer cases. If you anterested please apply or send your CV to luke.sandilands@cpl.com