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The Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM’s will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities • Own the relationship with one or more of Claranet’s larger strategic customers contracted services across Claranet’s portfolio of Hosting, Network, Communications and Security services, • Accountable for successful delivery of all clients contracted services, • Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer, • Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required), • Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested, • Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet, • Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth, • Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution, • Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery “peaks and troughs”, • Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments, • Drives measurable continuous service improvement and manage service improvement plans where appropriate, • Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work, • Flexible and creative to take considered risks, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure, • Ability to travel to different sites and locations on a weekly basis, • Manages conflict and challenges in an open and constructive manner At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

💥 Account Director 💥 £50K–£55K 💥 Leeds – Hybrid ThePlaceToBe are partnering with a leading integrated agency to find an ambitious Account Director to take the lead on one of their biggest and most exciting clients - a standout name in the health and wellness space while also overseeing a small portfolio of additional accounts. This is a fantastic opportunity to own and deliver high-profile, fully integrated campaigns across a wide range of channels. Working across brand communications, retail and marketing, you’ll play a key role as a strategic lead on the account driving both the direction and delivery of work. The agency is known for its creative thinking, collaborative culture, and long-standing client relationships. About the role… As an Account Director, you’ll operate as a true strategic partner to your clients, acting as a key communicator and driver on the account. You’ll shape strategy and oversee delivery across integrated campaigns, ensuring everything lands with impact. Alongside leading a flagship health and wellness client, you’ll also support and guide activity across additional accounts within the agency. What you’ll be doing… • Acting as the senior strategic lead for a key health & wellness client, alongside overseeing additional accounts, • Leading the strategy and delivery of integrated campaigns across brand, retail, and marketing channels, • Shaping brand communications, messaging, storytelling, and tone of voice, • Driving creative thinking from concept through to execution, • Building strong, long-term client relationships and identifying growth opportunities, • Acting as a key communicator and driver on the account, ensuring alignment across all stakeholders, • Collaborating closely with internal creative, strategy, and delivery teams, • Ensuring work is delivered on brief, on time, and on budget, • Leading, mentoring, and developing junior team members, • Supporting new business and contributing to wider agency growth About you… You’re a commercially minded Account Director who thrives in a fast-paced agency environment. You’re confident leading senior client relationships, shaping strategy, and driving delivery across integrated campaigns. You enjoy owning key accounts while balancing multiple workstreams and bringing fresh thinking to the table. What we’re looking for… • Proven experience at Account Director level within an integrated or creative agency, • Strong experience across health & wellness, retail, FMCG, or lifestyle brands, • Experience delivering integrated, multi-channel campaigns across brand communications and marketing, • A strategic and commercially driven mindset, • Excellent stakeholder management and communication skills, • Strong leadership experience, with a passion for developing others, • Proactive, solutions-focused, and driven 💌 Sound like you? Or open to hearing more? Get in touch for a chat!

Commercial Manager Leeds Permanent, Full Time Salary : £35-£40k DOE Closing date: 27 May 2026 About this position The challenges we address are often too big for any one organisation. We build partnerships with purpose that deliver lasting impact. This role will be key to growing our impact with new partners and ultimately the impact we have on young people and the employers we work with. The Commercial Manager will work closely with our broader growth and marketing teams to create new partnerships with like-minded organisations who are ambitious in their efforts to drive the social of young people. Reporting to the Commercial Director, this role is an exciting opportunity to join a dynamic and fast-paced team. Our ideal candidate will have experience in a B2B context, be proactive and commercially minded. Importantly, they will champion our vision of a society where a young person’s potential isn’t limited by their background. The key responsibilities of this role will include Business Development • Supporting the wider growth plans of the business through identifying and developing growth opportunities and winning new work., • Lead generation and qualification, scoping and converting new opportunities that arise from marketing campaigns, networking, events, tenders and partners., • Identify emerging market opportunities across the private and public sector., • Track trends and developments around social value to shape our propositions., • Maintain accurate and up-to-date CRM records. We use Dynamics and HubSpot. Proposal and Bid Management • Lead the creation of high-quality proposals., • Co-ordinate the wider team to develop accurate scoping and pricing., • Understand client challenges and translate them into bespoke solutions that develop strong and long-term partnerships., • Identify, sign up to and manage opportunity identification through appropriate tender portals., • Set up and maintain a bid/proposals filing system., • Set up and lead the proposal debrief process with both successful and unsuccessful bids and proposals, ensuring learnings and trends are identified, communicated and acted upon going forwards. Marketing and Reputation Support • Collaborate closely with Marketing in the identification and conversion of leads generated from marketing campaigns., • Work with the marketing team to create case studies and thought leadership content., • Attend and represent the organisation at events and conferences, providing regular feedback to the wider team. General • Competitor benchmarking – contribute to the growth, marketing, creative and delivery teams’ knowledge of competitors and help with the competitive differentiation of our offer on a client-by-client basis., • Champion and advocate for a holistic approach to the assessment and consideration of macro-economic factors and market forces analysis., • Work alongside growth and delivery teams to better understand targets, how to defend and build client programmes and better understand client relationship dynamics., • Undertake any other duties as requested and commensurate with the post. We are looking for the following skills and experience: Essential • Proven experience (around 2-3 years) in business development or account management., • Excellent relationship building and stakeholder engagement skills., • Strong written communication with an ability to produce compelling proposals and pitches., • Commercially astute, with experience negotiating deals., • Able to work independently, prioritise workload and drive results., • Able to think outside the box, develop ideas and create clarity from ambiguity., • Confident presenting to senior leaders and external audiences. Desirable • Experience in a consultancy or client facing organisation., • Experience in B2B Business development., • Familiarity with CRM platforms (e.g. MS CRM Dynamics and HubSpot)., • Experience supporting marketing or thought leadership activities., • Strong understanding of social value/ESG. Housekeeping Working hours – a standard full-time week is 37.5 hours. The role is based in Leeds, however, there could be travel across the UK. This could include overnight stays as required (with reasonable notice provided). Unsociable hours may be required. There is a requirement to be in the office a minimum of 2-3 days per week. Beyond this, flexible working and other arrangements are happily considered. As we work with young people, all staff are required to undertake a Criminal Record Bureau/DBS check upon joining, and the checks are repeated throughout your employment. If you are interested in this role but don’t meet every requirement, don’t let that put you off. We’re interested in potential, attitude and willingness to learn just as much as experience. Our vision is a society where a young person’s potential isn’t limited by their background. That means we recognise the importance of our team reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role. If you are interested in applying for this role, please submit a CV and covering letter. If your application is put through to the next stage, you will be invited to an in-person interview where you will be set an assessment that will be shared with you in advance of your interview.

SALARY - £37,000 - £45,000 CONTRACT - Full-time, permanent. Part-time (school hours, Monday–Friday) will also be considered. BENEFITS - Enjoy a share in our success with an EOT bonus, healthcare scheme, enhanced pension, unltd holidays, and the freedom of a flexible working environment. LOCATION - Based in North Leeds, with the flexibility to work remotely or in a way that works best for you. REPORTING TO - Head of Tech & Innovation About the role: As Creative Studio Manager, you will play a pivotal role in overseeing the day-to-day operations of our studio and ensuring that projects are executed seamlessly. This role acts as the bridge between Creative, Production and Operations Teams, ensuring the right resources, timelines and behaviours are in place to set each project up for success. This position will directly report to the Director of Experiences and will work closely with the wider Experience Team to drive the success of our company strategy. Role Purpose Our Experience Team is Operations, Creative Strategy, Design, Production and Event Technology who combine to create world-class experiences. The Creative Studio Manager will knit the needs of the non-Operations teams together with those of the Operations team, working alongside the Operations Resource Manager. As work flows into the Creative Studio you will review the requirements, help define the brief deliverables and determine the timescale, resources and workflow. Profile • A 'can-do' attitude that is relentlessly focused on finding solutions and keeping momentum., • Friendly, approachable, and expert at building strong networks and lasting partnerships., • People-focused with a commercial understanding of managing resources wisely and effectively., • Confident in our vision, but always pragmatic and open to the best, most effective approach., • Deeply empathetic; we genuinely care for our team, our partners, and our clients Operational and Production Leadership • Lead and streamline the creative & production daily operations, taking full ownership of resource allocation, scheduling, and workflow processes., • Be the go-to contact for all creative and production resourcing needs. The Production resourcing falls under the remit of the Technical Director, so you will provide support communicating, contracting and onboarding freelancers., • You'll bring your own network of trusted freelancers to add to our own roster, • Confidently challenge timelines, briefs or resourcing requests where they are not feasible or commercially viable., • Track and report on studio utilisation, delivery performance and resource efficiency, using data to inform planning and continuous improvement., • Quickly onboard and coordinate all agency creative freelance requirements., • Develop and implement smart operational approaches and processes that proactively improve productivity and drive down costs., • Proactively identify obstacles, risks, and issues, and immediately communicate them to key stakeholders to limit project impact. Team & Resource Scheduling / Management • Partner with the project management team to ensure our creative output directly aligns with project goals., • Direct and manage the creative team's resource and workflow, acting as the immediate point of contact for any issues., • Welcome and support the seamless onboarding of creative freelancers and new permanent team members., • Build strong, trusting relationships with the creative team to understand and support their workloads effectively., • Support the Creative Lead & Head of Creative Strategy in identifying any skills or competency gaps and recommending appropriate training Budget and Resource Management • Ensure all required resources align perfectly with budgets for both internal pitches and external client projects, embodying our commercial understanding, • Prepare budgets and time estimations for internal and design-only projects, • Examine shape and scope of creative briefs to understand the outcome and output, before work is scheduled, budgeted and delivered, • Explore repeat project delivery history, profitability and any project over-run which may impact future costing, • Maximise the effectiveness of internal team time versus freelance investment., • Implement strategic time management and actively book freelance resources well in advance to prevent delays and secure the best talent., • Continuously seek out and refine operational processes to enhance overall efficiency and quality, • Target and solve bottlenecks, implementing fixes and monitoring their effectiveness to prevent projects stalling, • Foster clear and consistent communication systems and processes with both internal teams and external partners, • Alongside the Operations Resource Manager and Process Director develop and deliver and internal training required which supports best practice. Partnership with Project Management • Connect and partner with the Operations Resource Manager and team to align on project timelines, budgets, and client expectations., • Work closely across the Client Services & Account Owners to get advance notice of potential projects, allowing us to line up the right resources immediately., • Serve as a core connector between the creative and project management teams to facilitate smooth, rapid project execution Additional areas to consider • Experience with Project Management software beneficial, • First event use Paprika & Asana, • Experience with interpreting and applying Brand Guidelines. Personal Specifications • Attitude is everything. We love working with positive people who will bring a great energy to the role and the company., • A proactive, solutions-driven person with a passion for detail excellence and continuous improvement, • Significant experience working within an event agency or creative environment., • Strong understanding of Creative processes, workflow design, resource planning, and quality assurance within events, • Exceptional organisational skills with the ability to design, document, and communicate clear processes., • An excellent communicator who builds bridges, not barriers, and clearly articulates the ‘why’ as well as the ‘when’ and ‘how’. We would love to hear from candidates who demonstrate awareness of sustainability and contribute to promoting environmentally and socially responsible practices within their role.

The Role We’re looking for a Senior Copywriter to join our award-winning creative department. You’ll be the lead writer on a pioneering financial services brand, with a TOV that has genuinely redefined how companies talk to their customers. As well as writing headlines and copy, you’ll be working with an art director to come up with campaign ideas mostly across digital but also traditional media. As well as a top-notch portfolio, we want someone with a sharp strategic brain and the craft skills to bring ideas to life confidently and memorably. Most of all, we want someone who can live and breathe our client’s Tone of Voice and have fun doing it. We want you to show us headlines that make us smile and copy that persuades us to act without feeling like we’re being sold something. You’ll be comfortable presenting to clients, thinking on your feet in meetings and briefing external suppliers to make sure your work is the best it can be. This is a fixed-term maternity cover role lasting for 12 months. Key Accountabilities Client Accountability Based in our Leeds office, you will: • Work mostly across two well-known financial services accounts, generating concepts and copy that meet the brief and exceed expectations., • Be happy working on your own on ‘copy only’ jobs as well as teaming up with a permanent art director partner to create concepts and rounded campaigns., • Ensure that all work meets clients’ standards and Tone of Voice guidelines., • Ensure that ideas presented are unique to the client and are achievable within the clients’ brief, timescale and budget., • Support the planning and delivery of shoots on location and radio recordings, attending as and when required., • Represent the agency in client brainstorms and workshops. Agency Accountability • Work closely with Client Services teams to create impactful ideas that solve client challenges, • Deliver on expected creative standards, and where necessary challenge briefs appropriately, to ensure Jaywing deliver ideas which engage and deliver on results., • When requested work in collaboration with creative teams across the wider Jaywing business to utilise other specialisms and skills in order to deliver the best possible outcome for clients., • When required, work closely with third-party creative suppliers contracted on client work, including freelance resource., • Ensure that projects are delivered effectively and efficiently, working collaboratively with colleagues to ensure the best possible approach is agreed., • Proactively seek to develop skills and build knowledge across all channels and trends to ensure that output results in the best possible solutions and outcome for the clients., • Manage and prioritise workload effectively, and ensure challenges are escalated appropriately and in time to avoid a risk to quality or delivery., • Ensure that all agency creative and operational processes are followed. Financial Accountability • Ensure that project work is delivered within timescales set., • Source, and when required support Client Services teams, to vet and select the best possible external third parties., • Ensure that time is reported correctly and any changes or concerns regarding time or resource requirements are escalated appropriately and in a timely manner. Skills and capabilities required Knowledge • A broad knowledge of multiple channels and creative disciplines., • Extensive knowledge of industry sectors and markets in Jaywing’s core client base. Experience • Experience as a copywriter within an integrated agency., • Experience of brand and integrated communications across multiple channels., • Experience of working on shoots and their preparation and planning., • Experience in writing for financial services is desirable., • Experience working with senior creatives both internally and externally with clients. Skills • Strong conceptual copywriter with ability to quickly get to grips with distinct tones of voice, • A creative strategic thinker, with strong language and visual skills., • An understanding of current and upcoming trends across multi-channels., • A self-starting attitude and an open outlook, ability to think beyond the boundaries., • Resilience under pressure and excellent time management., • A team-player, with excellent interpersonal skills as well as the ability to inspire others., • An understanding of data, creative and digital application and how they work together., • Some knowledge of the software and applications involved in the creative process., • Exceptional presentation skills alongside strong written and verbal communication., • High level of diplomacy and the ability to establish and maintain positive working relationships across the agency at all levels. Other information • Willing to travel as and when required., • On occasion and when required, work outside normal work hours. Benefits • Competitive salary

💥 Director of Social 💥 £70k - £78k DOE 💥 Leeds - Hybrid ThePlaceToBe are excited to be continuously working with a leading Leeds based agency to appoint a Director of Social to head up an already well established Social Media team. About the role… Due to the current dynamic of the agency, this role is a heavily creative role. As such, there will be a creative flair throughout all of your core duties. What you’ll be doing day to day… • Pitching for new business with social-first creative ideas being the focal point of the pitching process, • Work alongside other Heads of / department leads to collaborate on wider campaigns where needed, • Taking the lead on creativity for the social team; championing creativeness and out of the box thinking at every point of working with current and new clients, • Working closely with SLT to grow and develop the agency About you… This role would suit someone who has a strong social career under their belt already. You may have worked in a people management role / strategic role but crave more creative freedom. You certainly will not be afraid to roll your sleeves up when it comes to ideation and thinking of ways to get both the agency and their clients noticed for outstanding work. You will understand how each and every person in the team has an important part to play but more importantly, you know how your strengths will add to that. What we're looking for… • Demonstrable experience working on well-known and creative social campaigns, • Experience managing a team compromising of Execs, Account Managers, Content Creators, Account Directors and leads across both paid and organic. Somebody who is looking to take the next step in their career from 'Head of' to a role more closely integrated with SLT, • Somebody who has previous notable successes in winning business via pitching and upselling Sound like you? Or interested in having a chat about your next career move? Get in touch 💌

Marketing Manager\n\nLeeds\n\nPermanent, Full time\n\nSalary: £35-40k DOE\n\nClosing date: 27th May 2026\n\nAbout this position:\n\nReporting to the Partnerships Director, you’ll be joining us at an exciting time as we have set our new marketing plan and implemented HubSpot. You’ll have a real opportunity to shape how we tell stories and build our network to increase our impact.\n\nWe are looking for a results-driven Marketing Manager to plan, deliver and optimise integrated marketing campaigns that drive brand awareness, engagement and pipeline growth. This role will own campaign execution end-to-end, from content creation through to performance analysis. You will make full use of HubSpot, our website, social media channels, PR and our thought leadership activities.\n\nOur ideal candidate is both creative and analytical: someone who enjoys crafting compelling content, running multi-channel campaigns and using data to continuously improve results.\n\nOur ideal candidate will have experience in a B2B context, be proactive and entrepreneurial. Importantly, they will champion our vision of a society where a young person’s potential isn’t limited by their background.\n\nThe key responsibilities of this role will include:\n\nIntegrated Campaign Management\n\nPlan and deliver integrated marketing campaigns aligned to commercial and brand objectives.\nCoordinate activity across HubSpot, the website, social media platforms and PR.\nConceive and execute effective, targeted event management including securing representation for Ahead Partnership at key sector conferences and events.\nManage campaign timelines, messaging and workflows to ensure consistent execution.\nContent Creation\n\nDraft and edit high-quality marketing content including blogs, landing pages, emails, social posts and campaign assets.\nDevelop thought leadership content such as articles, whitepapers and case studies.\nEnsure all content is on-brand, audience focused and aligned with our growth strategy.\nMarketing Automation and HubSpot\n\nBuild and manage campaigns using HubSpot, including email marketing, workflows, forms and landing pages.\nWork with the wider team to maintain clean data and contact lists to support targeted campaign delivery.\nCollaborate with the growth team to support lead nurturing and handover processes.\nBrand, Website, Social Media and PR\n\nWork with internal teams to publish website and social media content, owning the marketing content calendar.\nUse social media platforms to amplify our campaigns and upskill our team to effectively use social media.\nWork in partnership with our external PR agency.\nBrand guardianship and development of our brand guidelines and communications guidance for our team.\nReputation\n\nActively network to promote the work we do and build our reputation among key forums in our priority sectors.\nHorizon scan and position our work at key conferences and events aligned to key sectors, identifying speaking opportunities for our leadership team.\nData, Measurement and Reporting\n\nHigh levels of data analysis and management to support reporting requirements in line with data regulations.\nImplementation of tools and resources to monitor ROI of marketing. \nProgramme Communications\n\nSupport clients who have marketing requirements, e.g. managing press at our activities or drafting written content.\nSign off external communications and act as a liaison point for all partners wishing to publish communications about their work with Ahead Partnership.\nWe are looking for the following skills and experience:\n\nEssential\n\nProven experience (3 years+) of planning, executing and evaluating integrated marketing campaigns across multiple channels.\nExperience of working with clients, demonstrating your ability to understand a client’s needs and how to provide excellent client service through marketing activity.\nDirect experience of running campaigns through CRM platforms (we use HubSpot and Dynamics).\nStrong data analysis skills, including campaign performance tracking and reporting.\nAn ability to adapt communications to work with a variety of audiences including clients, stakeholders, schools and young people.\nExcellent written and verbal communication skills.\nDesirable\n\nExperience supporting lead generation, nurturing and pipeline growth.\nExperience in B2B Marketing.\nUnderstanding of long sales cycles and complex buyer journeys.\nExperience managing budgets with external suppliers.\nHOUSEKEEPING\n\nWorking hours – a standard full-time week is 37.5 hours.\n\nThe role is based in Leeds, however, there could be travel across the UK. This could include overnight stays as required (with reasonable notice provided). Unsociable hours may be required.\n\nThere is a requirement to be in the office a minimum of 2-3 days per week. Beyond this, flexible working and other arrangements are happily considered. \n\nAs we work with young people, all staff are required to undertake a Criminal Record Bureau/DBS check upon joining, and the checks are repeated throughout your employment.\n\nIf you are interested in this role but don’t meet every requirement, don’t let that put you off. We’re interested in potential, attitude and willingness to learn just as much as experience.\n\nOur vision is a society where a young person’s potential isn’t limited by their background. That means we recognise the importance of our team reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.\n\nApplication Process\n\nIf you are interested in applying for this role, please submit a CV and covering letter. If your application is put through to the next stage, you will be invited to an in-person interview where you will be set an assessment that will be shared with you in advance of your interview.\n\nINDLS \n\nEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful

Principal Information Governance Officer\n\n£46,889 per annum - Grade 8\n\nLeeds / Hybrid Full time / Permanent - 37 hours per week\n\nClosing date – 17 May at 23:55\n\nPlease note that the Combined Authority will consider requests for part-time working and/or job share.\n\nWe currently have a vacancy for a Principal Information Governance Officer to join our Information Governance Team.\n\nAs our Principal Information Governance Officer supporting the West Yorkshire Violence Reduction Partnership (VRP), you will play a pivotal role in ensuring the Combined Authority meets its statutory responsibilities under the Data Protection Act 2018, UK GDPR, the Freedom of Information Act 2000 and the Environmental Information Regulations 2004. You will act as the VRP’s specialist lead for information governance, providing expert advice on data sharing with a wide range of external partners and ensuring all arrangements are robust, compliant and fit for purpose. Working closely with the VRP Director and the Head of Research, Analysis & Evaluation, you will help identify, access and govern data from diverse sources to support the VRP’s Knowledge Hub, problem-profiling activity and the development, review and delivery of the VRP strategy. As Principal Information Governance Officer, your work will ensure that data is not only rigorously analysed and ethically managed but also used to drive evidence-based action to reduce violence across West Yorkshire.\n\nOur Offer\n\n· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.\n\n· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.\n\n· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).\n\n· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.\n\n· Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.\n\n· Grow with us – Incremental salary progression for most roles and annual cost of living increases.\n\n· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.\n\n· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.\n\n· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.\n\nThe Role\n\nReporting into the Information Governance Manager & DPO, your key responsibilities will include:\n\n· Support the Information Governance Manager (Data Protection Officer) in delivering a proactive, customer-focused information governance service, providing expert advice to officers in respect of the Combined Authority’s legal duties and responsibilities under the Data Protection Act 2018 (DPA), the General Data Protection Regulation (GDPR), the Freedom of Information Act 2000 (FOI), the Environmental Information Regulations 2004 (EIR), the Transparency Code, Elected Local Policing Body legislation, the law of confidentiality and other related legislation and codes of practice relating to the use of information, personal data and retention of records.\n\n· Develop and maintain positive working relationships within the Combined Authority, West Yorkshire Police, other local authorities, other combined authorities, central government bodies and other organisations as appropriate.\n\nPlease review the Role Profile on our website for more information about the responsibilities.\n\nAbout You\n\nYou will have the following key skills, attributes, education and experience:\n\n· Knowledge of data protection, freedom of information and transparency, records management matters and related legislation.\n\n· Practical experience of successfully performing in a similar role.\n\n· Strong communication skills with the ability to influence, negotiate and challenge where needed.\n\n· Experience of confidently and professionally conveying information both written and oral in a clear, concise and persuasive style.\n\n· Significant experience of advising autonomously and independently on data protection compliance and significant experience of all the key information governance practice areas.\n\nTo Apply\n\nIf this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on\n\nthis page for support in completing your application form.\n\nFurther Information\n\nThe Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.\n\nUnder the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met

Are you a creative thinker ready to elevate your career to new heights? A fast-expanding agency is seeking a Senior Designer and Art Director to join their creative team. Job Category Agency, Art Director, Creative Direction. Oversee projects from start to finish, ensuring high standards are maintai

A fast-expanding agency is seeking a Senior Designer and Art Director to elevate their creative team.

A creative agency in Leeds is seeking a Senior Copywriter for a fixed-term maternity cover role.In this position, you will generate concepts and copy for influential financial services clients while collaborating with an art director on both digital and traditional media.The ideal candidate should p

A leading marketing agency in Leeds is seeking a Strategy Director to shape brands and influence strategic direction.You'll lead high-value brand positioning projects and guide a team in a dynamic environment.The ideal candidate has over 8 years of experience in a creative agency or consultancy, wit

The Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM’s will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities • Own the relationship with one or more of Claranet’s larger strategic customers contracted services across Claranet’s portfolio of Hosting, Network, Communications and Security services, • Accountable for successful delivery of all clients contracted services, • Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer, • Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required), • Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested, • Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet, • Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth, • Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution, • Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery “peaks and troughs”, • Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments, • Drives measurable continuous service improvement and manage service improvement plans where appropriate, • Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work, • Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes • Flexible and creative to take considered risks, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure, • Ability to travel to different sites and locations on a weekly basis, • Manages conflict and challenges in an open and constructive manner, • Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

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