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\n \n \n Temporary Works Design Engineer \n \n We're looking for civil, structural and/or geotechnical engineers to join our team in various locations around the UK. \n Locations: Birmingham / Bristol / Cambridge / Cardiff / Glasgow / Leeds / Liverpool / London / Manchester / Newcastle / Norwich / Plymouth – agile working, with up to 1-2 days per week from home if desired \n Hours: 40 hours per week – flexibility on hours available if desired \n Salary: Starting from £40k per annum \n Sector: Working across all sectors of the built environment \n \n Join us as a Temporary Works Design Engineer and become part of one of the UK's leaders in temporary works design and management and construction-related technical services. As part of our 100-strong team, you'll get to work on hundreds of projects across one of the most diverse and high-profile portfolios in the country, with access to Kier's £11bn+ project pipeline – supporting complex construction and major infrastructure schemes from concept through to delivery. \n Are you… \n \n • Practically-minded, with a strong grounding in civil, structural and/or geotechnical engineering principles and knowledge of applicable design standards?\n, • Working towards Chartered Engineer or Incorporated Engineer status (CEng or IEng) or of equivalent experience?\n \n Do you… \n \n • Enjoy applying first principles thinking to real-world construction challenges, combining a keen eye for detail with sound engineering judgement, a focus on safety, buildability, sustainability and a flair for innovation and creative problem-solving?\n, • Have experience of temporary works design and/or management, or other practical construction experience?\n, • Have strong organisational and communication skills, and enjoy working as part of collaborative teams?\n, • Want to join a top-25 engineering consultancy, recognised as a one of Glassdoor's 50 best places to work?\n \n What will you be responsible for? \n Contributing to the delivery of a broad range of complex construction engineering services, including some or all of: temporary works design and checking, reviewing permanent designs for compliance and buildability, supporting tenders and preconstruction planning, and providing technical support to overcome construction-stage and post-construction issues and defects. \n Main responsibilities \n \n • Producing, checking and reviewing design outputs such as calculations, sketches, drawings, 3D models, reports and risk assessments, ensuring compliance with CDM, SHE procedures and QA processes\n, • Acting as Project Lead for simpler projects, managing technical scope, programme, budget and relationships with preconstruction and construction teams, from bid through to delivery\n, • Developing yourself, contributing to the continuous improvement of processes and systems, enabling the business to adapt to current and future challenges.\n \n \n Rewards and benefits \n We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. \n Diversity and inclusion \n Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. \n We look forward to seeing your application to #joinkier. \n #LI-MA1 \n \n \n \n

\n \n \n Principal Temporary Works Engineer \n \n We're looking for civil, structural and/or geotechnical engineers to join our team in various locations around the UK. \n Locations: Birmingham / Bristol / Cambridge / Cardiff / Glasgow / Leeds / Liverpool / London / Manchester / Newcastle / Norwich / Plymouth – agile working, with up to 1-2 days per week from home if desired \n Hours: 40 hours per week – flexibility on hours available if desired \n Salary: Starting from £60k per annum \n Sector: Working across all sectors of the built environment \n \n Join us as a Principal Temporary Works Engineer and become part of one of the UK's leaders in temporary works design and management and construction-related technical services. As part of our 100-strong team, you'll get to work on hundreds of projects across one of the most diverse and high-profile portfolios in the country, with access to Kier's £11bn+ project pipeline – supporting complex construction and major infrastructure schemes from concept through to delivery. \n Are you… \n \n • Practically-minded, with a strong grounding in civil, structural and/or geotechnical engineering principles and knowledge of applicable design standards?\n, • A Chartered Engineer (CEng) or of equivalent experience?\n \n Do you… \n \n • Enjoy applying first principles thinking to real-world construction challenges, combining a keen eye for detail with sound engineering judgement, a focus on safety, buildability, sustainability and a flair for innovation and creative problem-solving?\n, • Have experience of temporary works design and/or management, or other practical construction experience?\n, • Have strong organisational and communication skills, and enjoy working as part of collaborative teams?\n, • Want to join a top-25 engineering consultancy, recognised as a one of Glassdoor's 50 best places to work?\n \n What will you be responsible for? \n Leading the delivery of a broad range of complex construction engineering services, including some or all of: temporary works design and checking, reviewing permanent designs for compliance and buildability, supporting tenders and preconstruction planning, and providing technical support to overcome construction-stage and post-construction issues and defects. \n Main responsibilities \n \n • Acting as Project Lead for multiple complex projects, managing technical scope, programme, budget and relationships with preconstruction and construction teams, from bid through to delivery\n, • Producing, checking and reviewing design outputs such as calculations, sketches, drawings, 3D models, reports and risk assessments, ensuring compliance with CDM, SHE procedures and QA processes\n, • Developing yourself, other individuals and the wider team, contributing to the continuous improvement of processes and systems, enabling the business to adapt to current and future challenges.\n \n \n Rewards and benefits \n We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. \n Diversity and inclusion \n Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. \n We look forward to seeing your application to #joinkier. \n #LI-MA1 \n \n \n

\n \n \n Senior Engineer \n We're looking for civil, structural and/or geotechnical engineers to join our team in various locations around the UK. \n Locations: Birmingham / Bristol / Cambridge / Cardiff / Glasgow / Leeds / Liverpool / London / Manchester / Newcastle / Norwich / Plymouth – agile working, with up to 1-2 days per week from home if desired \n Hours: 40 hours per week – flexibility on hours available if desired \n \n Join us as a Senior Engineer and become part of one of the UK's leaders in temporary works design and management and construction-related technical services. As part of our 100-strong team, you'll get to work on hundreds of projects across one of the most diverse and high-profile portfolios in the country, with access to Kier's £11bn+ project pipeline – supporting complex construction and major infrastructure schemes from concept through to delivery. \n Are you… \n \n • Practically-minded, with a strong grounding in civil, structural and/or geotechnical engineering principles and knowledge of applicable design standards?\n, • An Incorporated Engineer (IEng) or working towards Chartered Engineer status (CEng) with an equivalent level of experience?\n \n Do you… \n \n • Enjoy applying first principles thinking to real-world construction challenges, combining a keen eye for detail with sound engineering judgement, a focus on safety, buildability, sustainability and a flair for innovation and creative problem-solving?\n, • Have experience of temporary works design and/or management, or other practical construction experience?\n, • Have strong organisational and communication skills, and enjoy working as part of collaborative teams?\n, • Want to join a top-25 engineering consultancy, recognised as a one of Glassdoor's 50 best places to work?\n \n What will you be responsible for? \n Leading the delivery of a broad range of construction engineering services, including some or all of: temporary works design and checking, reviewing permanent designs for compliance and buildability, supporting tenders and preconstruction planning, and providing technical support to overcome construction-stage and post-construction issues and defects. \n Main responsibilities \n \n • Producing, checking and reviewing design outputs such as calculations, sketches, drawings, 3D models, reports and risk assessments, ensuring compliance with CDM, SHE procedures and QA processes\n, • Acting as Project Lead for multiple projects, managing technical scope, programme, budget and relationships with preconstruction and construction teams, from bid through to delivery\n, • Developing yourself, other individuals and the wider team, contributing to the continuous improvement of processes and systems, enabling the business to adapt to current and future challenges.\n \n Rewards and benefits \n We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. \n Diversity and inclusion \n Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. \n We look forward to seeing your application to #joinkier. \n #LI-MA1 \n \n \n \n \n \n \n \n \n \n \n \n

This is not just another EA role. We need someone exceptional - not just an organiser, but a strategic operator. Someone who thrives on pace, precision, and influence. Someone who can bring structure to ambiguity, clarity to complexity, and momentum to high-stakes decisions.. If you want a routine, reactive support role, this isn’t for you. If you want to be at the centre of a major transformation, ensuring focus and high impact execution every single day - this is your opportunity. Enabling High-Impact Leadership • Own and manage complex scheduling, ensuring the CEO and MD time is spent on high-impact decisions, strategy and influence. You will also manage the scheduling for our Senior Director., • Anticipate needs - proactively resolve conflicts before they happen, keep workflows seamless, remove friction, and enable deep focus., • Manage information flow, distil complexity, and filter requests - acting as a true partner., • Use AI-powered tools to streamline workflows and free up time for high-value priorities., • Handle confidential and sensitive information with absolute discretion and professionalism.Driving Momentum, • Keep decisions, follow-ups, and priorities moving forward at speed - ensuring nothing falls through the cracks., • Ensure the CEO & MD enter every meeting fully prepared - armed with sharp insights, key context, and clear next steps., • Support execution of our transformation plan - turning strategy into action and keeping key initiatives on track., • Track commitments and ensure follow-through, so the right things happen at the right time.Engaging the Team, • Own and coordinate governance rhythms - including Board meetings, Leadership Team sessions, and strategic planning cycles., • Enable seamless internal comms - ensuring alignment, clarity, and rapid decision-making., • Shape high-impact team engagement - from leadership offsites to annual retreats.Being the Bridge, • Be a trusted bridge between the CEO/MD and leaders, board members, and key partners., • Draft and refine correspondence, presentations, and reports with precision and insight., • Create clarity in a fast-moving environment - distilling complex information, enabling fast, confident decisions and ensuring the right people know.We believe diverse perspectives drive better leadership. We actively seek team members who bring different experiences, backgrounds, and viewpoints. That’s why we welcome people from all walks of life who have the skills we seek – whether those skills have been gained through formal working environments or elsewhere. APPLY IF YOU ARE… • Super organised & detail-focused – You thrive on structure, precision and keeping everything running smoothly. You juggle competing priorities with ease and work to tight deadlines., • A proactive problem-solver – You take initiative and can handle shifting priorities, with the ability to predict what might be needed and when, and how you can best prepare yourself and those around you accordingly., • Exceptional at relationships – You’re confident engaging senior leaders across sectors, investing deep care in relationships, and skilled at strengthening the CEO & MD’s most critical networks., • A tech early adopter – You use AI for clarity, structure, and speed, and see it as a creative amplifier to sharpen your insights and broaden your perspectives., • A strong communicator – You are comfortable working with senior leaders and external partners and have strong written and verbal capabilities., • Able to work at pace – You’ll need to stay on top of multiple priorities in a fast-moving environment and be happy working without a big support structure around you., • Discreet & professional – You handle sensitive information with absolute discretion., • A high-energy executor – You zoom out to see the big picture, then zoom back in to execute with precision and speed - driving things forward with pace. YOU’LL LOVE IT HERE IF YOU... • Are optimistic, bring warmth and good humour to work, have a strong collaborative work ethic and bring positive intent to every situation., • Have a curious mind and are always open to the insights and perspectives of others., • Are passionate about being efficient, resourceful, creative and a great problem solver., • Are passionate about what we are trying to do and you see this as an opportunity to align your values and purpose with an impactful social enterprise with big ambitions.Everything is changing - and everything is at stake The Forward Institute is a high-impact, fast-moving non-profit working with the UK’s most influential CEOs, policymakers, and institutions. At the heart of our mission is a belief that leaders change the world. So we’re building a next generation leadership firm, with impact and humanity at its heart. For a decade, we’ve been pushing (and helping) leaders to rethink what’s possible and create organisations that create a better future for people and planet. Now, we’re going further. AI is the defining leadership challenge of our time. It will accelerate (or help solve) every other global crisis: climate, inequality, geopolitics. We’re not just adapting - we are working to set the agenda. Over the next year, we’ll be launching major initiatives, and scaling our impact to shape how the UK’s most senior leaders think, act, and lead in this era of unprecedented change. And we are moving fast. The CEO and MD are leading this charge. Your role? To ensure they can stay ahead of the curve, focus on what matters most, and drive impact at the highest level • A front-row seat in a next generation leadership advisory firm – Gain valuable exposure to leadership decision-making., • A meaningful, high-impact role – Be a key support in an organisation that drives leadership change., • A supportive and collaborative work environment – You’ll work closely with senior leaders who value your contributions., • A competitive salary – We recognise and reward the value of top talent., • A fixed-term opportunity – Perfect for those looking for interim experience in a senior EA role. YOU’LL ALSO GET • Private health insurance with Vitality - including discounted gym membership., • 5% employer pension contribution., • 30 days paid holiday + bank holidays., • Hybrid working - with a generous home office setup allowance. Our office is near Holborn, within easy walking distance of several over- and underground stations., • A high-energy, high-impact team - we move fast, challenge each other, and love what we do., • A mission-driven organisation - we don’t just talk about responsible leadership; we live it., • A front-row seat to systemic change - and the chance to help shape how big business drives positive impact., • Access to world-class development opportunities - from cutting-edge training to incredible speakers you won’t hear anywhere else., • Serious investment in your growth - we prioritise training, mentorship, and the tools you need to operate at your highest level.TO APPLY: Please send your CV and answers to the following questions, explaining;, • What interests you most about the Forward Institute’s mission and work, and how do you see the role of an EA contributing to that?, • What aspects of this role excite you most? Applications without an answer to the cover letter questions will not be considered. You will need to hold any relevant Visas/Work permits. Role closes on 25th March. The interview process will be as follows: • First round interviews in the week beginning 31st March, • Role related task, • Second round interviews in the week beginning 7th AprilWe want to make this recruitment process as inclusive and accessible as possible. Please get in touch with jess.dennis@forward.institute to discuss any specific requirements or queries you have that relate to inclusion. This might be related to a protected characteristic, accessibility requirement or communication preference. We offer reasonable adjustments for the interview process and on the job. Please also get in touch if you have any other questions.

SALARY: £34,000 per annum HOURS: 37.5 hours working Monday - Friday LOCATION: Minimum 2 office days (Albert Road) with flexibility to attend events & meetings across all BWC locations throughout the week as required. Talent Acquisition Partner About Bristol Waste Company: At Bristol Waste we not only take care of the city, keeping it clean and safe for our residents and customers, we are now working across the region. We visit every home in Bristol, clean every street, look after schools, civic buildings and commercial buildings. You will see us collecting the waste and recycling, cleaning the streets, running the recycling centres, removing graffiti, cleaning buildings, providing security services and much more. We even grit the roads in the winter and clear fly-tips. Some only see us as a waste and facilities management business, but we see things differently. Our role is to improve the lives of those who live, work, or visit Bristol – and beyond – and to protect the environment. Purpose of the role: To deliver an efficient, fair, and engaging recruitment process that supports operational delivery, strengthens Bristol Waste Company's reputation as an employer of choice, and contributes to our People Strategy through community engagement and inclusive hiring practices. Key Responsibilities: Strategy & Planning • Maintain and update workforce plans for each business area, ensuring resourcing requirements are met to support service delivery., • Review recruitment processes regularly and recommend improvements to enhance efficiency, inclusivity, and candidate experience., • Identify and implement cost-effective recruitment solutions without compromising quality or candidate experience. Recruitment Delivery • Manage the end-to-end recruitment process-from vacancy approval to offer-ensuring an efficient service and a positive candidate experience., • Conduct recruitment campaign meetings with hiring managers, providing creative and tailored solutions to attract talent., • Select appropriate advertising channels and methods relevant to each vacancy, balancing reach and cost-effectiveness., • Utilise tools to proactively source passive candidates and build talent pipelines., • Develop and maintain question banks for each job role and recommend suitable assessment methods(e.g., presentations, practical exercises)., • Handle and maintain recruitment documentation to demonstrate fairness, equal opportunities, and compliance with employment legislation. Stakeholder & Manager Support • Train and develop hiring managers on key aspects of the recruitment process, ensuring fairness and consistency., • Provide guidance on assessment methods and candidate evaluation. Employer Branding & Attraction • Collaborate with the Marketing & Communications team to promote Bristol Waste Company as an employer of choice., • Optimise the use of social media for talent attraction and brand visibility., • Represent the business at recruitment events, particularly those focused on local communities., • Develop and maintain relationships with external partners that support the People Strategy. Agency & External Partnerships • Manage relationships with preferred agency suppliers, driving quality and compliance while monitoring cost efficiency., • Champion inclusive hiring practices and support diversity initiatives. Essential Requirements for the Role: • Strong stakeholder management and interpersonal skills, • Excellent communication and influencing abilities, • Ability to manage multiple priorities in a fast-paced environment, • Creative approach to talent attraction and employer branding, • Data-driven mindset for reporting and process improvement Knowledge • Recruitment best practices and candidate sourcing techniques, • Employment legislation and compliance requirements, • Proficiency in ATS systems (e.g., GoHire), sourcing tools, and social media platforms, • Understanding of assessment methods and fair selection processes, • Awareness of diversity and inclusion principles in recruitment Experience • Previous experience in high-volume recruitment or similar environment, • Experience managing agency relationships and recruitment campaigns, • Familiarity with community engagement and diversity initiatives, • Proven track record of delivering cost-effective recruitment solutions Full Job Description can be provided upon request. Our Benefits: • Annual leave package of 25 days plus 8 bank holidays., • Employer contribution of 5% into the company pension scheme., • Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business., • Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues., • Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme., • Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser., • Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent., • We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation. Everyone belongs: At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications. We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence. Important note on applying: • Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications., • Due to the high volume of interest, we won’t be able to receive late applications and we are currently unable to respond to all who apply., • If you haven’t heard from us within three weeks of the closing date, it unfortunately means you won’t be invited to interview on this occasion. Thank you for your interest in joining Bristol Waste Company.

About By Association Only (BAO) BAO is a globally award-winning Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers and marketers that are committed to exceptional standards in eCommerce. We work explicitly with Shopify Plus merchants - generally in the fashion, cosmetics and luxury goods sectors for brands all over the world in competitive global markets. We work in a studio where independence, autonomy and doing the right thing is at the centre of everything we do. As an agency we’re on a mission to work with the world's most ambitious eCommerce brands and we do this in an environment that is smart, open, fast-paced, fun and rewarding. Although we're headquartered in Cambridge, we are staffed by around 70% permanently remote employees that are located all over the UK. All of our team members are full time employees. Job Summary We’re looking for talented, conscientious, and ambitious developers who want to work on exciting e-Commerce projects for global brands. We’re drawn to people who are naturally curious, enjoy problem solving, and share our ambition to build a global agency with a reputation for excellence in both product and service. Skills / Experience We feel passionately that the role will excite the right individual due to the opportunity to work with some fantastic brands, from ambitious funded startups through to large enterprise merchants across a wide variety of market sectors. • Hands-on experience working with an e-Commerce platform such as Shopify, Magento, or BigCommerce, • At least 2 years experience contributing to active projects/websites, • Ability to write well-structured, semantic, and accessible HTML and CSS, • An excellent understanding of JavaScript, with strong knowledge of Web Components, • Solid understanding of core web development principles and front-end performance best practices, • Building complex interactions in a performant way, with a high degree of polish, • Strong awareness of WCAG 2.1 AA accessibility requirements, • Experience working with modern web stacks including build tools, transpilers, linters, build and CI tools, • Solid understanding of Git and version control and working within a team of multiple developers Bonus Points for: • Working in an agency or creative studio environment delivering websites for a variety of clients, • Hands-on technical experience with an e-Commerce platform, • A deep understanding of one or more specific client-side areas like animation, performance, or accessibility for example, • Experience with a common back-end language or framework, preferably Ruby or Node Benefits • Highly competitive salary DOE, • 20 days of annual leave + 8 bank holidays, • + 1 extra day per year served, • + 3/4 'BAO Thank You' Days (additional annual leave) each year around the Xmas period, • High-spec computer equipment issued from day 1, • Training budget for courses or online training relevant to your role, • Interesting, high-profile clients, • No micro-management culture, • Flexible remote working or office based or a combination of the two - depending on your location and preference, • Social events throughout the year, • Clear career progression paths with a Banding structure specific to all Web Developer roles, • - - - - Become part of our Carbon Positive workforce Every one of our staff members are climate positive. BAO contributes a monthly payment per employee, planting trees around the world on behalf of its team. This means as an employee of BAO you’ll be offsetting your entire carbon footprint, including emissions from your home, personal travel, holidays, food, hobbies and more. NO AGENCIES PLEASE - SERIOUSLY!

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

About By Association Only (BAO) BAO is a globally award-winning Platinum Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers, and marketers committed to exceptional standards in eCommerce. We work exclusively with Shopify Plus merchants, specialising in the fashion, cosmetics, and luxury goods sectors, for brands all over the world in competitive global markets. We work in a studio where independence, autonomy, and doing the right thing are at the centre of everything we do. As an agency, we’re on a mission to work with the world’s most ambitious eCommerce brands, and we do this in an environment that is smart, open, fast-paced, fun, and rewarding. Although we're headquartered in Cambridge, we are staffed by around 80% permanently remote employees that are located all over the UK. All of our team members are full-time team members. Role Overview We are looking for an articulate, commercially astute and highly organised Head of Sales to join BAO’s Commercial Team. This is a pivotal role within the agency. BAO is an agency that puts service first, so white-glove treatment of inbound and outbound sales journeys is crucial. We are not a hard-sales agency, our approach is thoughtful, consultative, well-informed and relationship-led. The Head of Sales will be responsible for owning and managing BAO’s sales pipeline, from the first review of a new opportunity through to proposal, negotiation, winning the work and briefing the client successfully into the wider team. The role sits within the Commercial Team and reports directly into the Commercial Director. You will work closely with the Commercial Director, Managing Director and Head of Client Services, all of whom are actively involved in BAO’s commercial process and have played a central role in shaping how the agency wins new projects and retainer clients. Over time, the ambition for this role is that you become the autonomous lead of BAO’s sales process: confidently qualifying opportunities, leading sales conversations, shaping proposals, coordinating scopes with internal specialists and ensuring new clients experience a smooth, considered and professional introduction to the agency. Alongside managing inbound opportunities, the Head of Sales will help BAO become more structured and intelligent in how we understand, report on and develop our pipeline. This includes capturing pipeline information, maintaining a high-quality sales contact database, supporting carefully targeted outbound activity and working with BAO’s marketing team to connect sales strategy with PR, events, white papers, podcasts and wider agency profile-building activity. This role would suit someone who combines commercial confidence with maturity, sensitivity and excellent judgement. You will need to be credible with ambitious eCommerce brands, comfortable discussing Shopify Plus projects and retainers, and able to represent BAO clearly and professionally in writing, on calls, in person and, where appropriate, on stage at industry events. Core Responsibilities 1, Sales pipeline ownership You will own and manage BAO’s sales pipeline, ensuring that inbound enquiries are reviewed, qualified and progressed with clarity and consideration. You will be responsible for understanding which opportunities are right for BAO, which require further discovery and which should be prioritised. You will maintain a clear view of pipeline status, opportunity value, likelihood, timing and potential resourcing requirements, giving the Commercial Director and Managing Director confidence in the state of new business. This role requires someone who can balance enthusiasm for new opportunities with strong commercial judgement. Not every enquiry will be right for BAO to add value, and part of the key to this role is knowing how to identify fit early, guide promising conversations forward and support prospects with swift guidance to proposed service. 1. Consultative sales conversations You will lead sales conversations with prospective clients, often senior stakeholders within ambitious and enterprise grade brands. Your role is to understand the client’s business, their objectives, their current eCommerce setup, their challenges and what they are hoping to achieve. You should be able to ask intelligent questions, identify commercial and technical considerations, and communicate BAO’s value in a way that is confident and collaborative. BAO’s sales process is built on trust, expertise and fit. We want prospective clients to feel that they are speaking with someone who understands their context, can interpret their needs and can help them make a good decision. 1. Proposal development and commercial scoping You will be responsible for developing high-quality proposals that clearly articulate BAO’s understanding of the client’s needs and how we would approach the work. This will involve working closely with members of the Development, Design, Strategy, Solutions, Project Management and Account Management teams to shape scopes of work that are commercially appropriate, operationally realistic and aligned with the client’s objectives. You do not need to be a developer, but you do need to have enough eCommerce and Shopify fluency to understand client requirements, ask the right questions and translate conversations into clear, accurate and compelling proposals. 1. Winning projects and retainers The Head of Sales will play a central role in converting qualified opportunities into new project and retainer clients. This requires confidence, patience and strong commercial judgement. BAO’s sales process is not about aggressive closing; it is about building trust, demonstrating expertise, understanding fit and guiding the client towards the right decision. You will be expected to manage momentum across opportunities, follow up appropriately, identify blockers, support decision-making and help BAO win the right type of work with the right type of clients. 1. Sales reporting and pipeline intelligence You will be responsible for ensuring that BAO’s sales pipeline is captured and maintained in a way that is simple, accurate and commercially useful. This means ensuring that the right information is available at the right time: where opportunities are coming from, what stage they are at, what they are worth, how likely they are to close, what type of work they represent, when they may land and what they may require from the wider team. You will use this information to present clear weekly, monthly, quarterly and annual sales updates, helping the Commercial Director and Managing Director understand pipeline health, forecast potential revenue, spot trends and make better commercial decisions. Over time, this insight should help inform BAO’s sales strategy, including which sectors, services, project types, retainers, events and marketing activities are generating the strongest commercial opportunities. 1. Contact database and targeted outbound activity The Head of Sales will also be responsible for building and maintaining a high-quality sales contact database. This database should support thoughtful, relevant and well-timed outbound activity. BAO is not looking for a volume-led cold sales approach. Instead, we want to build a more considered view of the brands, contacts, partners and opportunities that are genuinely aligned with our positioning, experience and ambitions. You will be expected to identify and organise relevant prospects, maintain useful contact information, track engagement and support selective outbound activity where there is a clear reason for BAO to start or develop a conversation. 1. Sales and marketing collaboration You will work cross-functionally with BAO’s marketing team to ensure that sales activity and marketing activity support one another. This may include identifying potential clients connected to BAO’s PR calendar, events, white papers, podcasts, thought leadership, partner activity and wider agency profile-building work. You will help ensure that commercial opportunities are captured from marketing activity, relevant prospects are followed up appropriately and insight from the sales pipeline informs future marketing focus. 1. Agency representation and industry events The Head of Sales may be expected to represent BAO externally at industry events in the UK and internationally. This could include attending eCommerce events, participating in panels or fireside chats, presenting on stage, contributing to partner-led events and speaking with prospective clients, partners and industry contacts. You should be comfortable acting as an ambassador for BAO: articulate, well-presented, commercially aware and able to communicate our perspective with confidence. This is not about performing a generic sales pitch. It is about representing the agency credibly, building trust and helping the right brands understand where BAO can add value. 1. Internal briefing and handover Winning the work is only part of the responsibility. The Head of Sales must also ensure that new projects and retainers are introduced smoothly to the internal team. You will be expected to brief in the context behind the opportunity, the client’s objectives, known sensitivities, agreed scope, commercial parameters and any important details gathered during the sales process. This handover is essential to maintaining BAO’s standards and ensuring the client’s experience remains consistent from sales through to delivery. What Success Looks Like Success in this role means BAO has a clear, well-managed and healthy sales pipeline, with suitable opportunities being progressed confidently and unsuitable opportunities being handled professionally. Over time, we would expect the Head of Sales to: • Become the day-to-day owner of BAO’s sales process., • Lead the majority of qualified new business conversations., • Maintain a clear, accurate and commercially useful sales pipeline., • Provide weekly, monthly, quarterly and annual sales reporting that supports decision-making., • Improve BAO’s ability to forecast new business revenue and understand pipeline health., • Improve the consistency and quality of proposal development., • Build and maintain a high-quality sales contact database., • Support selective outbound activity towards relevant, high-fit prospects., • Work closely with marketing to convert PR, events, podcasts, white papers and thought leadership activity into commercial opportunity., • Give the Commercial Director and Managing Director clear visibility of pipeline status, opportunity value, probability and timing., • Represent BAO confidently at meetings, pitches and relevant industry events., • Increase confidence across the team that new work has been scoped, sold and briefed in properly., • Help BAO win high-quality project and retainer clients that align with the agency’s positioning, values and capabilities. About You We are looking for someone with a strong blend of commercial ability, communication skills, eCommerce understanding and personal judgement. You will likely have: • Proven experience in a sales, commercial or new business role, ideally within an eCommerce, digital, creative or technical agency environment., • Experience managing a sales pipeline and progressing opportunities from enquiry to close., • Strong understanding of consultative sales and relationship-led business development., • Excellent written and verbal communication skills., • The ability to lead calls and meetings with confidence, clarity and professionalism., • Experience creating or contributing to proposals, scopes of work, commercial documents or pitch materials., • Strong commercial judgement and the ability to identify good-fit and poor-fit opportunities., • Enough technical understanding to discuss eCommerce requirements credibly with clients and internal specialists., • Experience maintaining a sales pipeline, CRM or equivalent system with accuracy and commercial discipline., • Ability to analyse sales information and present clear pipeline updates, forecasts and recommendations., • Experience building or managing a prospect/contact database., • Comfortable working with marketing teams to connect campaigns, content, events and thought leadership with commercial opportunity., • Confidence representing a business externally at client meetings, industry events or partner conversations., • High standards of personal presentation, whether in writing, on video calls or in person., • Strong organisational skills and attention to detail., • A measured, mature and emotionally intelligent approach to client relationships., • The ability to work independently while collaborating closely with a senior team., • UK-based availability, with flexibility to travel for client meetings, pitches and industry events where required. Desirable Experience The following would be advantageous, but not essential: • Experience working with Shopify Plus or another major eCommerce platform., • Experience selling project-based and/or retainer-based agency services., • Experience working with fashion, beauty, luxury, lifestyle or premium consumer brands., • Brand-side digital or eCommerce experience., • Familiarity with eCommerce technology stacks, integrations, migrations and replatforming projects., • Experience working with designers, developers, strategists, project managers and account managers to shape client recommendations., • Experience reporting on pipeline performance, lead source, conversion rate, sales cycle, average deal value or revenue forecast., • Experience working with agency marketing, PR, content or events teams to support lead generation., • Experience participating in webinars, podcasts, panels, fireside chats or industry events., • Existing relationships within the Shopify, eCommerce, fashion, beauty, luxury or premium retail ecosystem. Benefits • Highly competitive salary DOE, • 24 days of annual leave + 8 bank holidays, • +1 extra day per year served, • Training budget for courses or online training relevant to your role, • High-spec Apple equipment, • Opportunity to travel globally for key eCommerce industry events and client pitches, • Working with a primarily luxury, innovative and high-profile international client base, • No micro-management culture, • Remote working or office-based, or a combination of the two, depending on your location, • In-person and online social events throughout the year, • Clear career progression paths and a structured employee review process Application Process Join us in our quest to shape the future of eCommerce. Our application process is informal, beginning with an initial chat to get to know you. We avoid technical tests, focusing instead on aligning cultural and professional aspirations. Become part of our Carbon Positive workforce All BAO team members contribute to our carbon-positive initiative, planting trees to offset your carbon footprint, including your home, travel, and more. NO AGENCIES PLEASE - SERIOUSLY!

Occupational Therapist When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position : Occupational Therapist Care home : Ribble View Location : Preston, PR1 4UD Contract type : Part time, 16 hours per week - 2 x days per week (Monday to Friday) Rate : £16,970 per annum Care home CQC rating : Good Are you a positive and encouraging people person who loves to see people making progress? Join us as our new Occupational Therapist at Ribble View care home in Preston. As an Occupational Therapist with us, youll support our residents with a high-quality occupational therapy service throughout their journey with us. Youll play a key role in empowering them and maximising their independence. This is an exciting opportunity to use your skills to make a real difference every day. Youll build relationships with the people you support, and see the progress they make through ongoing care, which is extremely rewarding. About Exemplar Health Care Ribble View is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs. We support adults living with complex mental health needs, neuro-disabilities and physical disabilities. The home is also registered to support adults with learning disabilities, where its the right fit. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress. About the role Our Occupational Therapists provide specialist assessments, clinical diagnoses and interventions to help people overcome the challenges they face with completing everyday tasks and activities. Youll work as part of a wider Clinical Team to create person-centred care and rehabilitation plans that maintain and build peoples abilities, support them to achieve their goals and evaluate their outcomes. No two days will ever be the same, but your day-to-day responsibilities will include: working alongside the people we support, their loved ones and professionals to develop and deliver person-centred occupational therapy interventions collaborating closely with the Therapy Team (Physiotherapist, Therapy Assistant and Activities Coordinators) being responsible for a clinical caseload carrying out assessments maintaining accurate records for people receiving occupational therapies promoting choice, dignity and independence. About you Above all, youre someone who identifies with our values of fun, integrity, responsiveness, success and teamwork. Youre also someone who has: a thorough understanding of occupational therapy best practice the ability to demonstrate an excellent range of occupational therapy interventions and treatments a kind and caring approach a sense of humour and fun a positive , can-do attitude lots of enthusiasm to encourage and motivate others creative thinking and sound organisational skills great listening and communication skills. Youll put people at the heart of everything you do. To apply for this role, you must have a BSc or MSc in Occupational Therapy and be HCPC registered. What we offer We offer great rewards and perks including: regular supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support Blue Light Card eligibility. How to apply Sound good? Wed love to hear from you. Click the button to APPLY NOW. TPBN1_UKTJ

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