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About Us _ is not your regular deep-tech company. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us. In just five years, we have raised a total of $450 million and have built a world-class team of 250+ employees (including 60+ PhDs with more than 40,000 citations), both remotely from 20 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands. We have also launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Our unwavering commitment to innovation has firmly established us as a global industry pioneer. Are you up for the challenge? Position Overview As a Developer Relations and Community Manager at Axelera AI, you will be responsible for growing the developer base using Axelera technologies in the industry. Your primary focus will be on building trust and credibility within our growing developer and customer community — both within the Axelera AI community (_) and within relevant and established third party developer platforms (Reddit, Discord, etc). You will be measured on the number of developers actively participating and using our Voyager toolchain including the Voyager SDK, Axelera Wingman. You will engage with our audience, promote our products, and keep our community running as a genuinely useful, well-moderated space, adding real value to the developers and customers working with Axelera Tech. Key responsibilities: Community Engagement: Act as the primary point of contact across our community platform (Gainsight experience helpful), GitHub, and social channels — responding to technical questions, moderating discussions, and helping developers who are debugging real deployments (driver issues, SDK compatibility, performance tuning) get to the right resource or person. Content Creation & Curation: Develop and share content that resonates with a technical audience — product update posts, tutorials, social updates, and newsletters. Use AI tools to accelerate drafting, repurposing, and localizing content, while maintaining a distinct human voice and technical accuracy — every AI-assisted piece is reviewed and fact-checked before it goes out, especially anything referencing SDK versions, benchmarks, or hardware specs. Relationship Building: Maintain relationships with key influencers, edge AI leaders, and power users already active in our community — including hobbyists and integrators who've built on Metis with Raspberry Pi, Home Assistant, and similar maker-space tools. Event Planning: Organize and host community events, webinars, and meetups (in person and virtual) tied to product launches (e.g. Voyager SDK releases, new Metis form factors, the upcoming Europa AIPU) and major industry events (e.g. ISC West, Embedded World). Product Advocacy: Showcase Voyager SDK and Metis AIPU capabilities to the community, gather and route feedback to product teams, and advocate for community-requested features and model zoo additions. Community Growth & Health: Grow the community organically while keeping signal-to-noise high — this includes maintaining a healthy forum (tagging, categorization, response-time SLAs) and using AI-assisted tools to triage and route incoming questions so nothing sits unanswered. Monitoring & Reporting: Track community engagement and health metrics (response times, resolution rates, sentiment, growth), and use AI-assisted analysis to spot trends and surface actionable insights faster than manual review would allow. Open-Source Collaboration: Encourage contributions to Voyager SDK (issues, forks, PRs), highlight community-built solutions, and work directly with community members and internal engineering to help resolve technical issues posted publicly. Qualifications: Industry Knowledge & Experience: Solid understanding of the AI hardware landscape, with experience in community management or developer relations in a technical (ideally semiconductor, embedded, or AI/ML tooling) company. Credibility: An existing presence or credibility within AI/developer communities, with a track record of building relationships with technical stakeholders. Communication Skills: Excellent written and verbal communication, able to translate SDK-level and hardware-level detail into clear, engaging content for a range of audiences (from hobbyists to enterprise engineers). Technical & Social Platform Fluency: Comfortable in developer-facing platforms (GitHub, forums, Discord/Slack-style tools) as well as standard social channels and community management tooling. Effective AI Usage: Demonstrated, practical fluency with modern AI tools (LLM-based writing/research assistants, AI-assisted analytics, content generation tools) and good judgment about when human review and accuracy checks are non-negotiable. Comfortable evaluating AI output critically rather than publishing it verbatim. Software Development Literacy: Good working understanding of the software/SDK development lifecycle, enough to follow technical discussions around model deployment, drivers, and pipeline building without needing translation. Maker-Space Experience: Experience with or genuine interest in the maker community (Raspberry Pi, Arduino, single-board computers, home automation) — a real and active part of our current user base. Passion for Community Building: Genuine interest in supporting a technical, self-sustaining community — not just growing numbers, but keeping it useful and trustworthy. Creative & Strategic Thinking: Able to design and execute community strategies that drive both engagement and genuine product adoption. Analytical Skills: Comfortable working with engagement data and metrics, including using AI-assisted tools to process and interpret them, to inform community strategy. Location We offer a flexible working arrangement, with options to: Work from one of our Axelera AI offices (Leuven in Belgium, Amsterdam and Eindhoven in the Netherlands, Florence and Milan in Italy or Bristol in the United Kingdom) if you're already based in the vicinity. Work fully remotely from any European country (incl. the UK) you are already in. What we offer This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares. An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team. At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in. This position is open to applicants across all of the UK on a remote basis, with the physical office located in Belfast, Northern Ireland. The Challenge to Solve How do mom-and-pop pizzerias survive and win in a world of big-budget pizza chains and third-party apps? This is the challenge you’ll help solve at Slice. Local pizzerias already outperform the big chains in offline sales, yet are outsold 20-to-1 online – a gap we’re determined to close. We operate at the intersection of high stakes and local community: our mission is to level the playing field for small businesses by providing them with the technology and capabilities that rival those of the biggest players. When a shop partners with Slice, our goal is that it feels “as if they’ve just hired 1,000 people” to support their business. As an engineer on our team, you’ll seek out bold, asymmetric opportunities to create these outsized impacts for our restaurant partners and the millions of customers they serve. It’s not just about writing code – it’s about writing the future of local pizza. What You'll Do As a Staff Software Developer on our Services team, you will immerse yourself in our ambitious mission and take on a wide range of responsibilities to drive customer impact. Specifically, you will: • Build innovative features & services: Design, code, and launch new backend features that help our restaurant partners operate more efficiently and deliver exceptional, seamless experiences to their customers. Your work will directly enhance real-world interactions between shops and pizza lovers every day., • Identify game-changing opportunities: Constantly look for asymmetric opportunities where a small technical change can deliver disproportionate value. You’ll use your creativity and entrepreneurial mindset to find 10x solutions that delight users and give our partners an edge., • Own projects end-to-end: Take ownership of initiatives from concept through production. You’ll work closely with product, design, and other teams to define solutions, execute rapidly, and iterate based on feedback. When you see a problem, you don’t wait - you tackle it., • Use the best tools for the job: While our primary stack is Python (Flask), we embrace any technology that delivers value. You might rewrite a microservice from Go to Python, craft a script in Ruby, or leverage a new cloud service – whatever it takes to solve the task at hand in a scalable way., • Collaborate in a small, agile team: Work alongside a tight-knit team of 5 to 8 backend engineers (across the US, UK, and Europe) who are as passionate about the mission as you are. Together, you will review code, brainstorm ideas, and push each other to raise the bar while maintaining a fun, supportive atmosphere., • Ensure quality and performance at scale: Employ best practices in coding, testing, monitoring, and DevOps to ensure our services are reliable and performant. You build it, you own it - from writing unit tests to fine-tuning logging and alerting, you’ll make sure your code runs smoothly in production. The Winning Recipe We’re looking for bold, founder-like engineers who aren’t afraid to challenge the status quo and build products that make a real difference. If you’re an unconventional thinker and a highly productive doer, you’ll feel right at home. The ideal candidate has: • Owner’s mindset: You think like a founder. You take initiative, own problems end-to-end, and move with urgency to deliver results. Obstacles energize you, and you thrive in a fast-paced, ambiguous startup environment where your decisions drive real impact., • Proven builder: You have solid experience crafting scalable backend systems in Python (Flask) and working with databases and cloud services. You’re comfortable diving into monitoring and logging tools to keep systems healthy. More importantly, you’re technology-agnostic – you quickly pick up new languages or frameworks (Go, Ruby, or whatever is needed) to solve problems effectively., • Remote-ready collaborator: You excel at working on a distributed team and communicating asynchronously. You’re comfortable collaborating with teammates across different time zones and backgrounds, and you know how to stay connected and communicative in a remote work setting., • Product & customer focus: You care deeply about the why behind your code. You can clearly express opinions on product direction and design, always keeping the end-customer and restaurant owner in mind. At the same time, you respect others’ perspectives and believe the best ideas can come from anywhere., • Innovative problem solver: You love finding creative solutions to hard problems. Words like “impossible” or “uncharted” fuel your curiosity. You seek out those asymmetric win scenarios and aren’t afraid to experiment, adapt, and iterate to achieve a better outcome for users. If you’ve ever dreamed of building something big, scrappy, and impactful – and you have the skills to back it up – we want to meet you! The Extras Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights: • Access to medical, dental, and vision plans, • Flexible working hours, • Generous time off policies, • £200 per annum employee wellbeing allowance, • Market leading maternity and paternity schemes The Hiring Process You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change. • Application, • 30 minute introductory meeting, • 90 minute Live Coding Interview & 60 minute Technical Interview, • 45 minute Hiring Manager meeting, • Offer! Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member. Privacy Notice Statement of Acknowledgment When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time. For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

Join a Kind, Creative Woman's Dedicated PA Team - Make a Real Difference Every Day! Ref: DP904 Location: Worthing Details This role is to support a Woman Drivers licence required: Yes Own vehicle needed: Yes Employment status: Employed Company: Independent Lives Salary: from £15.50 an hour Hours: Full-time Location: Worthing Working pattern: On-site Job type: Permanent Posting date: 14 Sept 2026 Closing date: 14 Oct 2026 • A range of shifts available, shifts are: 7.45am-4pm and 6pm-11pm., • This role could be a job share., • Plus cover and bank hours available., • Also looking for casual/bank PAs. Hourly pay rate: Weekdays - £15.50. Weekends - £16.50 per hour. Mileage rate (if applicable): 40p per mile when transporting me in your own car to and from appointments • Specialist Clinical Care: Monitoring my orthotic brace and providing specialist health support (full training provided)., • Daily Support: Help with dressing, hygiene, medication, • Housekeeping, and meal prep., • Outings: Driving to theatres, galleries, and social outings in your own car (40p/mile mileage paid)., • Essential: Full UK driving licence and your own vehicle and ability to use at work, • Reliable, empathetic, and professional. You should be able to work with precision and accuracy. You should be able to concentrate to enable skilled clinical assistance. You should be lively and cheerful but also respect the need for quiet and discretion during rest or when guests are visiting., • Experience: Care experience is preferred; however, comprehensive specialist training is provided (no nursing degree required)., • Person-specific clinical training and ongoing mentoring., • Pension scheme and a supportive, purposeful work environment. Do you have a positive, proactive attitude and a caring, enthusiastic nature? Would you like to advance your complex health care skills supporting a woman in her own home? If so, I'd love to welcome you to my team. I'm looking for compassionate and dedicated PAs to join a small, supportive team that helps me live life as independently and fully as possible. Together, we make every day more manageable - and more enjoyable. I have complex health care needs, so full training will be provided—including opportunities to develop your skills in specialist areas like clinical care. You'll be helping me to stay connected to my community, spend time with loved ones, and continue to do the things that bring me happiness. Although my physical needs are very specific and in some ways limiting, I am a very independent-minded person. A full driving licence and access to your own vehicle are essential, as you'll be driving me to appointments, social visits, and days out. I am a creative woman who enjoys a wide range of interests, including arts and crafts, music, singing, theatre, films, visiting galleries, and the occasional alternative therapy and beauty treatments. If you're someone who genuinely enjoys supporting others and is looking for a role with purpose, this could be just right for you. This is an ideal opportunity for an experienced complex care provider or a motivated individual with a strong care background who is eager to develop new clinical skills through specialist on-the-job training. • Personal grooming, • Eating and drinking assistance, • Moving and handling, • Clinical tasks, • Other relevant duties as required, • Administration, • Shopping, • Cooking, • Transportation, • Companionship, • Bathroom assistance, • Clinical Tasks & Complex Care: Assisting with daily specialist continence care and clinical needs., • Orthotic Support: Providing essential care for an extensive plastic body brace worn 24/7. This includes meticulous monitoring of skin health, and the integrity and positioning of the brace., • Personal Care: Full assistance with dressing/undressing, personal grooming, and toileting/continence care., • Medication: Prompting and administering medication., • Moving & Handling: Assisting with safe positioning and transfers, using equipment where necessary., • Daily Living Support: Housekeeping, laundry, grocery shopping, and cooking., • Social assistance: Supporting me to continue pursuing my interests and hobbies, such as: going to art galleries, theatre, live music, arts and crafts, wellness and beauty activities., • Transportation: Driving me to appointments, social visits, and days out., • Respectful of the employer's privacy and confidentiality, • Reliable with good timekeeping, • Able to both follow instructions and work on own initiative, • Hygienic, tidy and well organised, • Fit and healthy to undertake the required duties, • Patient and possess excellent interpersonal skills, • Honest and cheerful, • Creative, • Able to always work to high standards of health & safety, • The role requires close personal contact with an individual who is extremely vulnerable to the risk of infection and disease transmission. Preference may be given to applicants who have been fully vaccinated against Covid-19. Careful consideration will be given to applicants who can show the vaccination is not suitable for them on reasonable grounds., • Non-smoker preferred or someone willing to refrain from smoking during working hours All applicants must have the right to work in the UK and be willing to undertake an Enhanced Disclosure & Barring Service check if required. If you are successful in your application for this position, you will be either engaged directly or employed by the individual employer and not by Independent Lives. The role may be offered on an employed or self-employed basis, depending on the suitability and agreement with the employer. If the role is employed, you will be entitled to holiday pay and issued an employment contract. Please note: If you do not hear back within three weeks of applying, unfortunately your application has not been successful on this occasion. Proud member of the Disability Confident employer scheme #J-18808-Ljbffr

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Worthing This is a part time role working 6 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. What does this role involve? As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to: Engage with customers, providing exceptional service and promoting our charity’s mission Organise and merchandise donated stock creatively to maximise sales potential Collaborate with our E-Commerce team to maximise online sales As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role. Please note, this role can be physically demanding and will involve lifting large pieces of furniture / moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF. What are we looking for? Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service. You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment Attention to detail in everything you do Positive, creative, confident, customer service focussed and passionate about sustainability You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease. What’s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. Belonging at BHF BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. 38 days annual leave (plus the option sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) Wagestream - early access to your wages Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers Ready to apply? To apply, please follow these simple steps: Click the “Apply” button below. You’ll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history. What do I need to know? Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team. #J-18808-Ljbffr

Global Service ManagerApply: Worthing – West Sussex, United Kingdom: Eindhoven – North Brabant, Netherlands: Full time: Posted 26 Days Ago: R-53813-2026## A Career at HARMAN### As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.*Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for our Sound United Business Unit.By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.You will join our Sound United Business Unit with iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics, based in Worthing, UK in the position of:*Global Service ManagerA Career at HARMAN Lifestyle:We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel. Unite your passion for audio innovation with high-tech product development.* Create pitch-perfect, cutting-edge technology that elevates the listening experience.What You’ll Be Part Of At Sound United, we’re passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we’re home to iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics. Each brand carries its own legacy, and together, we’re shaping the future of home entertainment.You will be responsible for the strategic and tactical leadership of global service and spares operations across a multi-brand portfolio. The role drives the design, standardization, and optimization of end-to-end processes, systems, and operating models to ensure efficient, scalable, and high-quality service delivery aligned with business objectives and market dynamics.Key responsibilities include oversight of a global network of authorized service partners, spares strategy and execution (inventory planning, distribution, and fulfilment), and reverse logistics, including repairs, returns, and B-stock rework.The role focuses on streamlining and enhancing service-related processes through data and analytics to drive operational excellence and cross-functional alignment. It defines and executes the service operations roadmap, ensuring readiness for future growth.Working closely with global brand teams, customer service, quality, engineering colleagues, and regional organizations, the Director aligns current operations and shapes the future state of service delivery, ensuring strong customer outcomes and lifecycle value.How You’ll Make An Impact Lead the global strategy and execution of service and spares operations across a multi-brand portfolio, ensuring alignment with business objectives and market dynamics. Define and deliver the service operations roadmap, driving scalable, efficient, and high-quality end-to-end processes, systems, and operating models. Oversee a global network of authorised service partners, ensuring consistent performance, compliance, and ongoing capability development. Own the end-to-end spares and reverse logistics strategy, including demand planning, inventory optimisation, fulfilment, repairs, returns, refurbishment, and B-stock rework, balancing service levels, cost, and asset recovery. Collaborate with Sales and eCommerce teams to prioritise rework and refurbishment activities, enabling revenue recovery and maximising commercial opportunities from returned and B-stock inventory. Hold full fiscal accountability for service operations, including budget ownership, cost control, investment planning, and optimisation of cost-to-serve and profitability. Establish and drive performance management through global KPIs and SLAs, leveraging data and analytics to improve decision-making, governance, and operational outcomes. Lead transformation and continuous improvement initiatives, enhancing standardisation, automation, and visibility across global service operations. Build and lead a high-performing global organisation, driving capability development, succession planning, and a culture of accountability, customer focus, and continuous improvement. Act as a key strategic partner to product, engineering, and quality teams to embed serviceability, reliability, and sustainability principles into product design, ensuring right-first-time outcomes and reduced lifecycle cost. Leverage field service data, repair insights, and failure analysis to influence product improvements and future product development, strengthening quality, durability, and circularity across the portfolio. Collaborate with global brand, customer service, and regional teams to align priorities, resolve performance gaps, and ensure adherence to regional regulatory, legal, and safety requirements.What Makes You A Strong Fit Extensive experience in global service operations leadership, with a proven track record of driving operational excellence, performance improvement, and transformation. Demonstrated success in leading leaders, building and developing high-performing, geographically dispersed teams. Strong expertise in SAP or equivalent ERP systems, with hands-on experience supporting service operations, spares management, inventory, and fulfilment. Deep experience in inventory management and supply chain operations, including demand planning, stock optimisation, reverse logistics, and working capital control. Proven experience in leading transformation and change management initiatives, delivering sustainable improvements across processes, systems, and organisational capabilities. Ability to operate effectively in a global, matrixed organisation, driving alignment across regions, functions, and stakeholders. Strong stakeholder management and influencing skills, with the ability to collaborate cross-functionally and engage senior leadership. Data-driven mindset, with the ability to analyse complex data and translate insights into actionable decisions. Strong customer-centric approach, linking service operations to customer experience and business outcomes. Bachelor’s degree in business, Supply Chain, Engineering, or a related field.Bonus Points if You Have Experience with data visualisation and analytics tools (e.g., Power BI or similar). Advanced degree or relevant professional certifications (e.g., supply chain, operations, Lean/Six Sigma).Things To Know Be willing to travel up to 20%, both domestically & internationally. Due to the nature of global infrastructure, you understand that flexibility in working hours is required.What You Can Expect A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week. Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others). Learning and development opportunities through our award-winning HARMAN University programs. Wellness benefits designed to support your overall well-being. Tuition reimbursement support. Access to the HARMAN campus fitness center and cafeteria, where available.* An inclusive and diverse work environment that supports both your professional and personal development.#LI-Hybrid#LI-MD1HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for our Sound United Business Unit. By joining HARMAN, you’ll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas. You will join our Sound United Business Unit with iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics, based in Worthing, UK in the position of: Customer Experience Manager Europe A Career at HARMAN Lifestyle: We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. • Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel., • Unite your passion for audio innovation with high-tech product development., • Create pitch-perfect, cutting-edge technology that elevates the listening experience. What You’ll Be Part Of: At Sound United, we’re passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we’re home to iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics. Each brand carries its own legacy, and together, we’re shaping the future of home entertainment. Reporting to the Vice President, Global Customer Experience & Quality, the Customer Experience Manager, Europe is responsible for the strategic and operational leadership of customer experience and customer support across the European region. The role leads the European Customer Experience organisation, including frontline customer support teams and specialist subject matter expertise, while managing outsourced contact center partners to ensure a seamless and consistent customer experience across all customer touchpoints. Acting as the voice of the customer, this role translates customer insights into meaningful business improvements and works closely with Service Operations, Quality, Product Development, eCommerce, Sales, Marketing, and regional teams to drive customer satisfaction, loyalty, operational excellence, and business growth. The role also champions initiatives that reduce customer effort and friction across the end-to-end customer journey, ensuring customer interactions are simple, effective, and consistent across channels. As a member of the Global Customer Experience organisation, the Customer Experience Manager contributes to the development of global customer experience strategies, standards, and operating models while helping shape future customer engagement through digitization, automation, AI-enabled capabilities, and data-driven decision making. How You’ll Make An Impact: • Define and execute the customer experience strategy across Europe, ensuring alignment with business objectives and customer expectations., • Build and develop a high-performing Customer Experience organisation focused on delivering best-in‑class customer support., • Manage customer support operations across Europe, including internal teams and outsourced contact center partners., • Establish and monitor service levels, customer satisfaction measures, operational KPIs, and quality standards., • Manage outsourced service partners, including governance, contractual compliance, performance management, and quarterly business reviews., • Own the regional Customer Experience budget, ensuring effective allocation of resources and optimisation of service investments., • Act as the Voice of the Customer, leveraging feedback, complaints, reviews, and support data to identify trends, drive reporting, and influence business decisions., • Partner with Service Operations, Quality, and Product Development to resolve customer issues and drive product, service, and process improvements., • Collaborate with eCommerce, Sales, and Marketing teams to optimise customer journeys, improve retention, support sales‑through‑service initiatives, and reduce customer effort and friction across all touchpoints., • Support successful product launches by ensuring customer‑facing teams and support partners are prepared to deliver a seamless customer experience., • Enhance digital customer engagement through effective support channels, knowledge resources, self‑service capabilities, analytics, automation, and AI‑enabled technologies., • Partner with global Customer Experience leaders to drive consistency, alignment, and sharing of best practices across regions., • Keep abreast of customer experience industry trends, emerging technologies, and best practices, identifying opportunities to continuously enhance customer engagement, operational effectiveness, and service delivery., • Ensure customer operations comply with applicable privacy, security, regulatory, and quality requirements, including GDPR and company standards. What Makes You A Strong Fit: • Proven experience leading Customer Experience, Customer Service, Contact Centre, or Customer Support operations within a regional or multinational environment., • Demonstrated success building and developing high-performing customer‑facing teams., • Experience managing outsourced contact center operations and service partner relationships., • Strong understanding of customer experience metrics, Voice of the Customer programs, customer satisfaction drivers, and continuous improvement methodologies., • Experience collaborating effectively with Service Operations, Quality, Product Development, Sales, Marketing, eCommerce, and other cross‑functional stakeholders., • Strong commercial acumen with the ability to connect customer experience initiatives to customer retention, loyalty, and business performance., • Experience managing budgets, operational performance, and supplier relationships., • Working knowledge of CRM platforms such as Salesforce Service Cloud, Oracle Service Cloud, Microsoft Dynamics 365, or equivalent customer engagement systems., • Experience driving customer experience transformation, process improvement, and organisational change initiatives., • Strong analytical and problem‑solving capabilities with a data‑driven approach to decision making., • Excellent communication, stakeholder management, and influencing skills., • Ability to operate effectively within a global matrix organisation., • Bachelor’s degree in business, Customer Experience, Operations Management, Marketing, or a related field. Bonus Points if You Have: • Experience within consumer electronics, audio, premium consumer products, technology, or related industries., • Familiarity with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar enterprise systems., • Experience with Power BI or similar business intelligence and analytics tools., • Advanced degree in Business, Marketing, Customer Experience, or related discipline., • Experience supporting large‑scale global transformation programs. Things To Know: • This role is based in Worthing East Sussex and follows a hybrid schedule, with regular in‑office collaboration alongside service operations, quality, engineering and product teams., • This position advocates global alignment, so occasionally early morning or evening meetings may be needed to collaborate with teams in North America and Asia., • This role requires occasional domestic and international travel to other sites, or product launch meetings., • Successfully complete a background investigation and drug screen as a condition of employment (post‑offer). What You Can Expect • A hybrid work environment with in‑person collaboration, with most office‑based roles onsite three days a week., • Access to employee discounts on HARMAN and Samsung products (including Bowers & Wilkins, Marantz, JBL, Harman / Kardon, AKG, and others)., • Learning and development opportunities through our award‑winning HARMAN University programs., • Wellness benefits designed to support your overall well‑being., • Tuition reimbursement support., • Access to the HARMAN campus fitness center and cafeteria, where available., • An inclusive and diverse work environment that supports both your professional and personal development. #LI-MD1 #LI-Hybrid HARMAN is proud to be an Equal Opportunity / Affi All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr

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