Credit Control Assistant
2 days ago
Whitley Bay
Service Charge Administrator & Credit Control Assistant • Job Type: Permanent, • Location: Whitley Bay, • Salary: £29,000 - £32,000 We are recruiting on behalf of a reputable client in Whitley Bay who are looking for a proactive and organised Service Charge Administrator & Credit Control Assistant. This permanent role is essential for providing administrative support to the Service Charge Department, assisting with service charge collections, handling customer enquiries, and managing general office administration tasks. Day-to-Day of the Role: Credit Control & Service Charge Collections • Assist with the collection of outstanding service charge accounts., • Issue polite payment reminders to leaseholders with overdue accounts., • Administer the company's three-stage credit control process in accordance with internal procedures., • Monitor debtor accounts and maintain accurate records of communications and payments received., • Liaise with leaseholders regarding outstanding balances and payment arrangements., • Escalate overdue accounts to senior team members where appropriate., • Prepare reports on outstanding debtors for management review. Customer Service • Answer incoming telephone calls professionally a...