IT Support Technician (2nd/3rd Line)
hace 1 día
North Shields
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: • You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization., • In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers., • By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape., • This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions., • Provide Tier II / Tier III technical support across multiple departments., • Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues., • Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure., • Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance., • Assist in imaging and deployment of desktops, laptops, and other devices., • Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction., • Create and maintain documentation for IT procedures and systems., • Participate in projects to implement new technologies and improve current systems, including virtualization technologies., • Train junior staff on IT processes and tools as needed., • Proven experience in a Tier II or Tier III support role., • Strong knowledge of Active Directory, including domain trusts and group policies., • Proficiency with network troubleshooting and administration, including wireless technologies., • Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting., • Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided)., • Proficiency in managing and supporting Microsoft technologies, including SharePoint., • Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail., • Familiarity with VMware virtualization., • Competitive salary on offer, depending on level of experience., • 37.5 hours per week, Monday-Friday., • Company pension scheme., • Private health care., • Life assurance., • Quarterly bonus scheme potential., • Additional benefits.