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Customer experience leader jobs in United Kingdom - Page 2

  • General Manager
    General Manager
    22 days ago
    £40000–£45000 yearly
    Full-time
    Hammersmith Broadway, Hammersmith and Fulham

    General Manager - Authentic Italian Coffee Shop & Deli Location: London, W6 9TN Department: Management Employment Type: Full-time Salary: £40,000 - £45,000 per annum Start Date: Immediate About the Opportunity We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service. What You'll Do Operations Management • Oversee daily operations of both coffee shop and deli services, • Manage inventory, stock levels, and supplier relationships, • Create and update pricing strategies, menus, and promotional campaigns, • Handle administrative tasks including invoicing, payroll preparation, and supplier payments Team Leadership • Recruit, train, and manage a team of passionate staff members, • Create staff schedules and manage rotas efficiently, • Foster a positive work environment that reflects our Italian hospitality values Customer Experience • Ensure exceptional customer service standards across all touchpoints, • Manage table service operations and deli counter service, • Maintain high-quality food and product displays, • Handle customer feedback and continuously improve service quality Quality & Compliance • Monitor food safety and hygiene standards, • Ensure product quality and presentation meet our authentic Italian standards, • Manage compliance with health and safety regulations What We're Looking For Essential Requirements • Languages: Fluent in both English and Italian (advanced level required), • Experience: Proven management experience in hospitality, food service, or retail, • Skills: Strong organizational, communication, and leadership abilities, • Passion: Genuine enthusiasm for Italian coffee culture and authentic cuisine Key Competencies • Financial management and budgeting experience, • Staff management and development skills, • Customer service excellence mindset, • Problem-solving and decision-making abilities, • Attention to detail and quality standards What We Offer • Competitive salary: £40,000 - £45,000 annually, • Immediate start available, • Opportunity to work with authentic Italian products and traditions, • Leadership role in a growing business, • Staff discounts and benefits, • Professional development opportunities How to Apply Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you! Apply: Send your CV and cover letter today We are an equal opportunity employer committed to diversity and inclusion. Join our family and help us share the authentic taste of Italy with our community!

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  • Retail Sales Assistant
    Retail Sales Assistant
    25 days ago
    £13 hourly
    Full-time
    London

    EMIN + PAUL is an innovative womenswear brand, based in the heart of London. The brand is renowned for it’s creative aesthetic, with clever-cut designs that exude feminine flare and fashion-forward styles. We are looking for a Sales Assistant with a vibrant and an independent spirit, a brand ambassador who will have overall responsibility for the sales of the our Covent Garden shop. You will drive, with strategic vision to achieve and exceed set financial targets whilst providing an outstanding customer-service experience. As a natural leader you will ensure the development of all staff, guarantee the warm welcome of clients and ensure sales, whilst maintaining operational excellence. As our Sales Assistant, you are responsible for implementing the brands concept and making sure standards are met, with a contagious enthusiasm for EMIN + PAUL. Role and responsibilities: • Manage the daily operations of the store., • Ensure sales targets are met and exceeded., • Ensure all paperwork, policies and procedures are carried out efficiently and accurately., • Ensure the customer is at the heart of all operations in store—customer focus when making all decisions., • Live the brand values and ensure that the store standards set out by the company are maintained. Required knowledge, skills and experience: • Experience in Retail Industry or similar., • Excellent time management and planning skills., • Proven track record of driving sales and achieving store targets., • Excellent communication skills. About you: • High level interest in the EMIN + PAUL brand; passion for style and fashion and retail in general., • Highly self-motivated & enthusiastic; ability to lead a team and motivate., • Displays initiative and is creative. Flexible and adaptable. Benefits: • Uniform scheme, • Holiday, • Company pension Contract length: more than 6 months Job Types: Full-time, Contract Job Type: Full-time Experience: • Fashion retail sales: 1 year (preferred) Work Location: In person

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  • General Manager
    General Manager
    25 days ago
    £40000–£45000 yearly
    Full-time
    London

    General Manager Figo Leyton About FIGO FIGO Restaurant is East London's premier Italian dining destination, proudly rated as the best Italian restaurant in the area since opening in 2019. We serve authentic, high-quality Italian cuisine with exceptional service in a vibrant and welcoming atmosphere. With 150 covers indoors, we cater to high volumes of diners daily, especially during peak hours, where our service excellence truly shines. The Role We are looking for an experienced and dynamic General Manager to lead our team and ensure the continued success of our restaurant. As the General Manager, you will be the driving force behind the smooth day-to-day operations, maintaining our high standards, and fostering an environment where both staff and customers thrive. Key Responsibilities • Operational Leadership: Be actively present on the restaurant floor during busy hours to oversee operations and ensure a seamless guest experience., • Team Management: Motivate, develop, and inspire the team, fostering a positive and collaborative work environment., • Rota Productivity: Strategically plan and monitor staff schedules to ensure efficiency, cost-effectiveness, and optimal productivity., • Customer Experience: Maintain and elevate our reputation by ensuring exceptional service and addressing customer needs with care and professionalism., • Performance Monitoring: Track and analyze KPIs, including sales, customer feedback, and team performance, to drive continuous improvement. What We’re Looking For • A minimum of 3-5 years of experience in a similar General Manager role within the hospitality industry, preferably in high-volume restaurants., • A hands-on leader who thrives in a fast-paced environment and enjoys being actively involved in service during peak times., • Strong organizational skills with the ability to plan and execute effectively under pressure., • Passionate about Italian cuisine and committed to delivering the highest standards of service., • A team player with excellent communication and interpersonal skills, ready to boost team morale and cultivate a strong team spirit. Why Join Us? At FIGO, we offer more than just a role; we offer the opportunity to be part of a family that values excellence, innovation, and collaboration. Join us and lead a dedicated team in providing memorable dining experiences in East London's best Italian restaurant. Please note that this Job do not provide VISA Sponsorship Job Type: Full-time Benefits: • Discounted or free food Experience: • General Manager: 3 years (required) Work Location: In person

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  • Meetings and Events Team Leader (0 hours contract)
    Meetings and Events Team Leader (0 hours contract)
    27 days ago
    £14.89–£16 hourly
    Full-time
    London

    M&E Team Leader Opening (0hrs Contract) - Park Plaza Westminster We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team. As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations. You will ensure that all F&B services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client’s expectations. As M&E Team Leader you will receive: • Salary: £14.89 per hour + generous service charge and great benefits, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • 50% F&B discounts at our restaurants and bars (for your whole party), • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!, • Two free meals per day - including days off if you wish to come in, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training Operational responsibilities: • Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department, • Always ensure a warm friendly welcome to all clients, both internal and external, • Cross check service requirements with other departments such as Sales, and Planning and Kitchen, • Support the logistics team and bar team with their respective operations as and when required, • Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups etc, • First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory, • To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development., • Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction, • Hands-on approach when on duty, ready to train and assist other team members on the job when required Skills and Specifications: • Good command of English, both verbal and written, • Excellent customer service attitude, positive and charismatic with an eye for the customer, • Natural team player, able to easily connect and work with others, • Excellent attention to detail, positive and warm personality, • Flexibility and Adaptability and Energy is crucial in this role Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

    Immediate start!
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  • Assistant manager for Covent Garden Tapas Bar
    Assistant manager for Covent Garden Tapas Bar
    1 month ago
    £16–£17 hourly
    Full-time
    London

    Independent Tapas & Wine Bar | Central London We're looking for an experienced, hands on Asssistant Manager to lead our small, passionate team at our busy independent tapas and wine bar. Unlike large restaurant groups, we're an owner led business where your ideas matter, your work is recognised, and you'll have a genuine impact on the success of the venue. We're looking for someone who enjoys being part of a close-knit team and takes pride in creating memorable guest experiences. We're looking for someone who is: • Experienced in managing a busy hospitality venue, • Passionate about exceptional food, wine and customer service, • A natural leader who motivates and develops their team, • Organised, proactive and calm under pressure, • Professional, well-presented and highly detail-oriented, • Reliable, committed and able to lead by example What you'll need: • Previous management experience in a quality restaurant, wine bar or similar hospitality venue, • Excellent communication and people management skills, • Strong operational and organisational ability, • Confidence managing a fast-paced service while maintaining high standards, • Flexible availability, including evenings and weekends What we offer: • Competitive salary and excellent tips/service charge, • The opportunity to play a key role in a growing independent business, • A supportive, respectful and collaborative working environment, • Real opportunities to contribute ideas and grow with the company, • A team that genuinely enjoys working together If you're looking to move away from corporate hospitality and become part of an ambitious independent business where you can make a real difference, we'd love to hear from you.

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  • General Manager
    General Manager
    1 month ago
    Full-time
    London

    General Manager Location: London (multi-site group) Salary: £38,000 - £42,000 + performance bonus Hours: Full-time Key Requirements (Must-Have) • Proven experience as a General Manager or senior leader in a high-volume restaurant (5+ years), • Strong leadership and team development track record, • Solid commercial awareness with P&L ownership, • Ability to drive sales, profitability, and performance targets, • Hands-on approach with a passion for guest experience, food, and service standards About Us We’re a growing all-day dining group with three London sites and more openings on the way. Our focus is on quality, consistency, and building strong teams that deliver exceptional guest experiences. The Role As General Manager, you will take full ownership of your restaurant, leading your team to deliver excellent service, strong financial performance, and a positive, high-performing culture. This is site based, and you will spend your time on the floor. Key Responsibilities • Oversee day-to-day restaurant operations and lead from the floor, • Coach, develop, and inspire your team, • Deliver outstanding guest experience and maintain strong review scores, • Drive sales, targets, and profitability, • Manage labour, stock, and costs effectively, • Ensure compliance with H&S, food safety, and company standards, • Handle customer feedback professionally and resolve issues efficiently, • Lead recruitment, training, and team development, • Execute marketing campaigns and in-store activations, • Collaborate with operations, HR, and marketing teams, • Support other sites when required What We’re Looking For • A confident, hands-on leader who leads by example, • Highly organised with strong attention to detail, • A customer-first mindset with a passion for hospitality, • Positive, driven, and capable of building a high-performing team culture, • Interest in food and drink (wine knowledge is a plus) What We Offer • Competitive salary (£38K - £42k), • Performance bonus (post-probation), • Clear career progression with new openings planned, • Refer-a-friend scheme, • Paid holidays, • Staff meals and beverages, • Company events and team socials We’re looking for a leader who sets standards, drives results, and creates an environment where teams thrive. We look forward to working with you, TBP Job Type: Full-time Benefits: • Company events, • Company pension, • Discounted or free food, • Employee discount Experience: • Hospitality management: 5 years (preferred) Language: • English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (preferred) Work authorisation: • United Kingdom (required) Work Location: In person

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  • Head Chef
    Head Chef
    1 month ago
    £50000–£60000 yearly
    Full-time
    London

    Head Chef – EADN St Paul’s Location: St Paul’s, London Salary: £60,000 per annum Job Type: Full-time (40 hours per week) EADN St Paul’s is looking for an experienced, passionate, and driven Head Chef to lead our kitchen team. This is an exciting opportunity for a strong leader who thrives in a fast-paced, high-quality dining environment and is committed to delivering exceptional food and maintaining the highest kitchen standards. Key Responsibilities * Lead and manage all aspects of the kitchen operation. * Create, develop, and cost innovative dishes and recipes in line with the EADN brand. * Design, review, and update seasonal menus while maintaining consistency and quality. * Ensure all food is prepared and presented to the highest standard. * Recruit, train, mentor, and develop all kitchen staff to ensure consistency in food preparation and service. * Deliver regular training to kitchen staff on recipes, food presentation, food safety, hygiene, and operational standards. * Manage kitchen rotas, performance, and staff development. * Oversee stock control, ordering, supplier relationships, and minimise food waste. * Monitor food costs, labour costs, and achieve agreed GP targets. * Maintain a clean, organised, and safe kitchen environment. * Ensure full compliance with all Food Safety, Food Hygiene, Health & Safety, HACCP, allergen management, and Environmental Health regulations, maintaining accurate records and documentation at all times. * Ensure the kitchen is inspection-ready and compliant with all statutory requirements. * Work closely with senior management to continuously improve the food offering and overall guest experience. * Lead by example, maintaining professionalism and high standards at all times. Essential Requirements * Minimum 3 years’ experience as a Head Chef. * Fluent in spoken and written English. * Level 2 Food Safety & Hygiene Certificate. * Level 3 Food Safety & Hygiene Certificate. * Strong knowledge of UK Food Safety legislation, HACCP principles, allergen regulations, and Environmental Health requirements. * Proven ability to maintain full compliance with food safety and regulatory standards during inspections and day-to-day operations. * Experience creating and costing menus, dishes, and recipes. * Proven experience training, mentoring, and developing kitchen teams. * Strong leadership and people management skills. * Excellent organisational, communication, and time management skills. * Ability to work efficiently under pressure in a fast-paced hospitality environment. * Strong understanding of stock control, ordering, food cost management, waste reduction, and kitchen budgeting. * Ability to manage staff rotas and performance. * High attention to detail and commitment to delivering exceptional food quality and customer service. * Right to work in the UK. Working Hours * Full-time – 40 hours per week. * Mandatory working days: Thursday to Sunday. * Mondays: The restaurant is closed unless operating for Bank Holidays or special events. The successful candidate must be available to work on these occasions. * Annual leave during mandatory working days (Thursday–Sunday) must be approved in advance. What We Offer * Competitive salary of £60,000 per annum. * Full-time permanent position (40 hours per week). * Opportunity to lead the kitchen at one of London’s exciting dining destinations. * Career development and progression opportunities. * Supportive management team. * Staff benefits and employee discounts.

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  • Operations Manager
    Operations Manager
    1 month ago
    £35000–£45000 yearly
    Full-time
    London

    Operations & Store Management Lead (Fast-Track to Partnership) Europafoodxb (UK) is recruiting a hands-on, high-performing leader to take ownership of daily operations, staff management, and problem-solving across our food retail/convenience business. This is a growth role for someone who can switch from selling on the shop floor to resolving operational issues immediately—calmly, quickly, and effectively. What you’ll do • Lead the store team day-to-day: standards, rota, performance, training, discipline where needed, • Solve operational issues fast (customer escalations, stock gaps, supplier/delivery issues, compliance), • Drive sales and service: lead by example on the floor when required, • Maintain excellent availability and reliability during busy trading periods, • Implement systems to improve efficiency and reduce errors, • Work closely with owners and develop into a wider business leadership role What we’re looking for (must-haves) • Full UK driving licence, • 3–4+ years management experience (retail/operations), • Excellent English (spoken and written), • Food retail / convenience / supermarket experience, • Fast, organised, resilient, trustworthy; takes ownership without excuses, • Hungry to learn, develop, and stay long-term (partnership pathway for the right person) What you get • Competitive salary (based on experience) + performance progression, • Sponsorship Visa provided if required, • Genuine growth: responsibility, leadership development, and long-term partnership potential To apply Send your CV + a short note explaining why you fit a fast-paced “ownership” role and your availability.

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  • Supervisor
    Supervisor
    1 month ago
    £13.5–£15 hourly
    Full-time
    Ealing Broadway, Ealing

    We are currently recruiting a Front of House Supervisor for our restaurant in Ealing Broadway. We are looking for an experienced hospitality professional who can confidently oversee the front-of-house floor, deliver outstanding customer service, and lead our FOH team by example. Previous experience in the same or a similar supervisory position is essential. Key Responsibilities: • Overseeing the smooth running of the front of house floor, • Ensuring exceptional guest experience at all times, • Leading, motivating, and supporting the FOH team, • Managing daily service standards and operational procedures, • Handling customer queries and resolving issues professionally, • Supporting rota planning and shift organisation Requirements: • Proven experience as a Supervisor (or similar leadership role) in hospitality, • Strong leadership and communication skills, • Excellent customer service focus, • Ability to perform under pressure in a busy restaurant environment, • Good organisational and problem-solving skills What We Offer: • Clear career progression opportunities within the company, • Access to development and training courses, • Free meals on shift, • Flexibility with rota planning, • Opportunity for full-time progression for candidates willing to support and work across other company venues in London This role can be part-time or full-time, depending on availability and flexibility. If you are a proactive leader with a passion for hospitality and team development, we would love to hear from you. Remoli Group – Recruitment Team

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  • Cocktail Bartender/Bar Manager
    Cocktail Bartender/Bar Manager
    1 month ago
    £16.5 hourly
    Full-time
    Richmond

    🍸 BAR MANAGER / HEAD BARTENDER WANTED Ambrosia – Richmond £16.50 per hour inclusive of service charge Wednesday – Saturday | Full-Time Position Ambrosia is looking for an experienced, confident and passionate Bar Manager / Head Bartender to take the lead behind the bar and help run our Richmond venue. This is a hands-on role for someone who can make exceptional cocktails while also taking responsibility for the smooth running of the bar during their shifts. The Role As our Bar Manager / Head Bartender, you’ll be responsible for: • Leading the bar and running shifts from Wednesday to Saturday, • Preparing cocktails quickly, consistently and to a high standard, • Leading and supporting the bar team during busy services, • Maintaining excellent standards of customer service, • Opening and closing the venue, • Cashing up and end-of-night procedures, • Monitoring stock levels and keeping the bar organised, • Maintaining cleanliness, presentation and service standards, • Handling customer queries and resolving issues professionally, • Creating a welcoming atmosphere and bringing energy to the venue, • Taking ownership of the bar when on shift Who We’re Looking For You’ll need strong previous cocktail and bartending experience, along with the confidence to take charge of a shift. We want someone who is: 🍸 Experienced and confident behind the bar 👥 A natural leader who can motivate a small team ⚡ Calm and organised during busy Friday and Saturday nights 🤝 Friendly, professional and great with customers 🔑 Reliable and comfortable taking responsibility for the venue ✨ Passionate about cocktails, hospitality and creating a great atmosphere What We Offer 📍 Ambrosia – Richmond, London 📅 Wednesday to Saturday 💷 £16.50 per hour inclusive of service charge 📄 Zero-hour contract with full-time hours available 🚀 A genuine opportunity to take ownership of the bar and play a key role in Ambrosia’s growth If you’re an experienced bartender ready to step into a position with more responsibility — or already have experience running a bar — we’d love to hear from you. Apply with your CV and a brief introduction about your bar and management experience.

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  • Supervisor
    Supervisor
    1 month ago
    £15 hourly
    Full-time
    London

    PYRÁ, a vibrant independent restaurant in Queen's Park, London, known for its Greek and Spanish inspired all-day dining, is looking for an enthusiastic and experienced Supervisor to join our dedicated team. This role is ideal for a proactive leader passionate about delivering exceptional service and fostering a positive dining experience. Key Responsibilities: • Oversee and manage daily front-of-house operations, ensuring smooth and efficient service flow., • Supervise, train, and motivate the front-of-house team, including waiters and bartenders, to maintain high standards of performance and guest satisfaction., • Ensure excellent customer service, proactively addressing guest needs and resolving any issues with professionalism., • Assist with opening and closing procedures, cash handling, and daily reporting., • Maintain adherence to all health, safety, and licensing regulations within the restaurant., • Coordinate effectively with the kitchen team to ensure timely and accurate food and beverage service., • Monitor stock levels for front-of-house supplies and assist with inventory management., • Contribute to creating a positive, efficient, and welcoming work environment for both staff and guests. What We Are Looking For: • Proven experience in a supervisory or team leader role within a busy restaurant or hospitality setting., • Strong leadership, communication, and interpersonal skills, with the ability to inspire and guide a team., • Excellent customer service abilities and a proactive approach to guest satisfaction., • Capability to work efficiently and maintain composure under pressure in a fast-paced environment., • Solid understanding of restaurant operations, including POS systems and cash handling procedures., • A positive attitude, strong work ethic, and a genuine passion for hospitality and dining., • Flexibility to work various shifts, including evenings, weekends, and holidays., • Knowledge of Greek and Spanish cuisine is a plus.

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  • Supervisor
    Supervisor
    1 month ago
    £16–£16.5 hourly
    Full-time
    London

    Supervisor – Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: from £16 per hour (depending on experience) About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are looking for an experienced and service-driven Café Supervisor to join our opening team. This role is ideal for an individual who is confident leading a team, maintaining high service standards, and ensuring smooth day-to-day café operations while delivering warm, attentive, and memorable guest experiences. Role Overview As a Café Supervisor, you will be responsible for supporting the Café Manager with the daily operation of the café and taking ownership of the shift when required. Working closely with the Café Manager, Head Waiter, and Café Servers, you will lead and support the front-of-house team, ensure service standards are consistently maintained, and respond effectively to operational and guest-related matters. The Supervisor is expected to lead by example, communicate clearly and promptly, and create a positive, professional, and well-organised working environment. Key Responsibilities Guest Experience • Deliver a consistently high standard of warm, attentive, and professional service, • Lead by example in creating a welcoming and refined guest experience, • Monitor guest satisfaction throughout the service, • Respond promptly and professionally to guest requests and concerns, • Handle guest complaints appropriately and escalate more serious matters to the Café Manager, • Build positive relationships with regular and hotel guests, • Ensure the team maintains the expected service standards at all times Shift & Service Management • Take responsibility for the smooth running of the café during assigned shifts, • Coordinate the front-of-house team and allocate tasks according to operational needs, • Monitor service flow, table management, guest waiting times, and team performance, • Ensure all food and beverages are served correctly and efficiently, • Maintain consistent service and presentation standards during busy periods, • Support the Head Waiter and Café Servers during peak service, • Ensure opening, service, and closing procedures are completed correctly, • Conduct effective shift handovers and communicate important information to management Team Leadership • Lead, motivate, and support the café team throughout each shift, • Provide clear instructions and ensure team members understand their responsibilities, • Lead by example in attitude, appearance, service, and professionalism, • Support the training and development of new and existing team members, • Provide constructive feedback and coaching when required, • Monitor team performance and address operational issues promptly, • Encourage teamwork, respect, and positive communication within the team, • Support management in maintaining a professional and positive working environment Communication • Maintain clear, professional, and timely communication with the Café Manager and management team, • Keep management informed of operational issues, guest concerns, incidents, and team matters, • Respond promptly to management instructions, questions, and requests, • Ensure important information is communicated accurately to the team, • Communicate effectively between front-of-house and back-of-house teams, • Complete clear and accurate shift handovers, • Escalate issues promptly when they are outside the Supervisor's authority or responsibility Operational Support • Support the Café Manager with the daily operation of the café, • Assist with opening and closing procedures, • Monitor cleanliness, organisation, and presentation of all service areas, • Monitor stock levels and report shortages or operational requirements, • Support effective stock rotation and minimise unnecessary wastage, • Report damaged, faulty, or unsafe equipment to management, • Ensure the café operates efficiently during busy service periods, • Support the implementation of company policies, procedures, and operational standards Cash & POS Responsibilities • Ensure POS procedures are followed correctly, • Support accurate cash and payment handling, • Monitor transactions and ensure discounts, refunds, and voids are processed correctly and in accordance with company procedures, • Report any cash discrepancies or irregularities to management promptly, • Support the team with POS-related queries and operational issues Health, Safety & Hygiene • Ensure all health, safety, food safety, and hygiene procedures are followed, • Maintain a clean, safe, and organised working environment, • Ensure team members follow relevant hygiene and safety procedures, • Report accidents, incidents, hazards, or equipment concerns immediately, • Support compliance with company policies and legal requirements, • Take appropriate action in the event of an operational or safety incident and escalate where necessary Product Knowledge • Maintain excellent knowledge of the café's food and beverage menu, • Understand key ingredients, allergens, preparation methods, and product characteristics, • Ensure the team is confident in describing menu items to guests, • Support the team in making appropriate recommendations to guests, • Ensure all products are served correctly and according to the required standards, • Keep up to date with menu changes, new products, and seasonal offerings Requirements Experience • Previous experience in a Supervisor, Team Leader, Head Waiter, or similar hospitality role preferred, • Previous experience in a high-end café, restaurant, hotel, or luxury hospitality environment is an advantage, • Experience leading and supporting a front-of-house team, • Experience working in a fast-paced and guest-focused environment Skills • Excellent leadership, communication, and interpersonal skills, • Strong customer service and hospitality skills, • Ability to lead by example and motivate a team, • Strong organisational and time-management skills, • Excellent attention to detail, • Ability to remain calm and professional under pressure, • Strong problem-solving and decision-making skills, • Ability to communicate operational issues clearly and promptly, • Good understanding of service standards and hospitality operations Additional Requirements • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Positive, approachable, and confident leadership style, • Ability to work effectively in a fast-paced luxury hospitality environment, • Ability to stand and work for extended periods during service, • Commitment to delivering consistently high standards of guest service Schedule Full-time position with shift-based scheduling based on operational needs. The Supervisor may be required to work a flexible schedule, including mornings, evenings, weekends, and public holidays. Key Performance Expectations The successful Supervisor will be expected to consistently demonstrate: • Strong leadership and team management, • Clear, timely, and professional communication, • Consistent delivery of high guest service standards, • Effective shift management and operational control, • Professional behaviour and presentation, • Strong teamwork and collaboration, • Accountability and ownership of responsibilities, • Compliance with company, health, safety, hygiene, and service standards, • Effective handling and escalation of operational and guest concerns

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  • Pub General Manager
    Pub General Manager
    2 months ago
    Full-time
    Nine Elms, London

    General Manager Job Title: General Manager Location: Battersea, London Salary: Competitive (Dependent on Experience) + Bonus & Benefits Position: Full-time About Us We are a busy, vibrant neighbourhood pub located in the heart of Battersea. Known for our warm hospitality, craft beers, and exceptional food, we are a staple of the local community. Whether it's a busy weekend, a packed match day, or a standout Sunday roast, we pride ourselves on delivering an amazing experience. We are now looking for an experienced, dynamic, and passionate General Manager to lead our front-of-house team and drive the business forward. The Role As General Manager, you will be the face of the venue, leading a motivated team, executing great events, and ensuring maximum profitability. Working closely with the Head Chef, you will maintain our high standards across both food and drink, while keeping the pub at the heart of the Battersea community. Key Responsibilities: • Oversee day-to-day operations, ensuring seamless service and an exceptional customer experience., • Take full ownership of the pub’s P&L, managing labor costs, stock control, and wet/dry GPs to hit financial targets., • Recruit, train, and inspire a high-performing front-of-house team, fostering a positive and rewarding work culture., • Drive marketing initiatives, community events, and big match-day activations to boost footfall and sales., • Maintain strict standards of health and safety, licensing laws, and compliance. What We Are Looking For: • Proven experience as a General Manager or strong Assistant General Manager ready to take the next step within a high-volume, premium pub or hospitality venue., • A naturally welcoming leader with excellent communication skills and a hands-on approach to busy services., • Strong financial acumen with a track record of driving sales and managing budgets/labor effectively., • A passion for premium food, craft beer, wine, and local hospitality trends., • Resilience, adaptability, and the ability to thrive in a fast-paced neighbourhood environment. What We Offer: • A competitive salary package plus an achievable, performance-based bonus scheme., • Full autonomy to run the pub like your own business with support from the owners., • Free meals on duty and generous discounts across the venue., • Excellent career progression opportunities within a growing independent company., • • A supportive, fun, and collaborative working environment.

    No experience
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  • Assistant Manager
    Assistant Manager
    2 months ago
    £13 hourly
    Part-time
    London

    Job description: We are looking for a reliable, proactive and hands-on Assistant Manager to support the daily running of the business. We have a small team, so the Assistant Manager is expected to help with all areas of the café, including customer service, coffee preparation, cooking, cleaning, stock control, staff supervision and administration. About you We are looking for someone who: • Has previous experience working in a café, coffee shop, restaurant or similar hospitality environment., • Has experience as an Assistant Manager, Supervisor, Shift Leader or experienced senior team member., • Is comfortable preparing food and working with coffee., • Is willing to help with every part of the café, including cooking and cleaning., • Can confidently supervise staff and lead a shift.Is organised and able to manage stock, deliveries and supplier orders., • Can stay calm and make decisions during busy periods., • Takes responsibility and does not wait to be told about every task., • Notices problems and takes action to solve them.Is reliable, punctual and flexible., • Is available to work early mornings, weekends and bank holidays when scheduled., • Has the right to work in the UK. What You'll Do • Support the Café Manager with the daily operation of the café., • Leading shifts and making sure the café runs smoothly throughout the day., • Prepare high-quality coffee, drinks and food.Deliver exceptional customer service and create a welcoming atmosphere., • Motivate and support the team during busy service periods., • Assist with staff training and onboarding.Help manage stock levels, deliveries and supplier orders., • Maintain high standards of food hygiene, cleanliness and presentation., • Assist with opening and closing procedures, • Support administrative tasks including stock control, rota planning, reporting and operational improvements, • Look for opportunities to improve sales, customer experience and overall café performance.

    Immediate start!
    Easy apply
  • Restaurant Manager
    Restaurant Manager
    2 months ago
    £30000–£40000 yearly
    Full-time
    West Hampstead, Camden

    Have An Avo Atelier, is a vibrant healthy premium all-day brunch destination that transitions into a stylish Japanese-inspired Izakaya and fine dining venue in the evenings. Our commitment lies in delivering an exceptional customer experience, ensuring the highest quality of service and ingredients. We are seeking an experienced and passionate individual to join our team as Restaurant Manager. This role offers an exciting opportunity for a dynamic leader to oversee daily operations, inspire our dedicated team, and contribute significantly to our unique and evolving culinary concept. Key Responsibilities: • Lead and manage all aspects of restaurant operations, ensuring seamless service delivery for both our brunch and evening concepts., • Recruit, train, mentor, and motivate our front-of-house staff, fostering a positive and high-performance work environment., • Uphold and exceed the highest standards of customer service and guest satisfaction., • Oversee inventory management, stock control, and ordering to maintain optimal levels and manage costs efficiently., • Ensure strict adherence to all health, safety, and hygiene standards., • Professionally handle customer feedback and resolve any issues promptly and effectively., • Collaborate closely with the kitchen team to ensure synchronized and efficient service., • Strategically drive sales and profitability through effective operational management and customer engagement. What We're Looking For: • Proven experience (3+ years) in restaurant management, ideally within a high-volume, high-end hospitality setting., • Exceptional leadership abilities with a strong capacity to inspire and develop a team., • Excellent communication and interpersonal skills., • Solid understanding of restaurant operations, including financial management, inventory control, and staff scheduling., • A genuine passion for exceptional food and beverage, with an appreciation for Japanese, Asian, or fusion cuisine., • Flexibility to work evenings, weekends, and during peak trading periods., • A steadfast commitment to delivering outstanding customer service. What We Offer: • A competitive salary package and excellent opportunities for professional growth within a developing brand., • The chance to lead a talented and enthusiastic team., • A dynamic, supportive, and professional working environment., • The opportunity to be a key part of an innovative and exciting culinary concept.

    Immediate start!
    Easy apply
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