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Customer Service Manager \n Wednesbury \n £35,000 – £45,000 depending on experience \n Permanent | Full Time | On-site \n \n Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business? \n \n We’re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support. \n It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business. \n \n The role \n You’ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team. \n \n Your responsibilities will include: \n\n • Managing and coordinating the day-to-day customer service function\n, • Overseeing sales order processing and ensuring customer requirements are handled efficiently\n, • Acting as a key point of contact for customer service queries and issues\n, • Managing and supporting a Customer Service Coordinator\n, • Maintaining effective office systems, processes and procedures\n, • Providing administrative support to the senior leadership team\n, • Working closely with internal departments to resolve issues and improve the customer experience\n, • Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives\n, • Liaising with the People team regarding starters, leavers and employee-related processes\n, • Supporting Health & Safety activity, compliance and training\n, • Coordinating suppliers and external service providers\n, • Supporting building, facilities, utilities and security requirements\n, • Identifying opportunities to improve processes and ways of working across the function\n\n \n About you \n We’re looking for someone who is organised, proactive and comfortable juggling a varied workload. \n \n You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager. \n \n You’ll ideally bring: \n\n • Previous experience managing a customer service, sales office or administrative function\n, • Experience within a manufacturing, engineering, distribution or similarly fast-paced environment\n, • Strong organisational and multitasking skills\n, • Excellent communication and relationship-building ability\n, • Experience managing or supervising others\n, • Confidence dealing with customers and resolving issues\n, • Good commercial awareness and attention to detail\n, • Strong Microsoft Office skills\n, • A practical, solutions-focused approach\n, • The confidence to work with colleagues at all levels of the business\n\n \n This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business. \n \n If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you. \n \n Apply today or contact MET Professional for a confidential conversation. \n

Job title Planning and Dispatch Coordinator Function Planning and Dispatch, as part of the Customer Service Department Location Hixon, Stafford Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations. It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business. The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery teams around the UK to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance. Key tasks Call/ Email Handling Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective Making outbound communication to customers to plan works in with them Managing emails in a timely and effective manner Works in Progress Activity Reviews, actions and updates the business on the progress of customer works, including: Ensuring all jobs to be planned/allocated are progressed within SLA Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed. Ensure that are jobs are planned to be productive in terms of travelling time and time on site Field Management: Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively with regional leads to plan month ahead and previous performance KPI reporting to service delivery management and regional leads to show performance Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Level of computer skills Excellent customer service skills Good knowledge of the English language, both written and verbal Good geographical knowledge Experience working in a Fire business Commercial knowledge/understanding Experience (what you have done) Experience of working in a customer facing role Experience planning/scheduling works in a fast-paced environment Experience of working in time critical roles and the ability to multitask Experience planning/dispatching in Fire business Personal qualities (the way you think and act) Excellent communication skills Good attention to detail to multitask and self-prioritise Good time management skills Ability to interact with other departments and regions within JLA Strong problem-solving skills TPBN1_UKTJ

The Global Studies Coordinator (based in the United Kingdom) is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient trav

Senior Customer Complaints Coordinator Opus People Solutions are recruiting on behalf of our client, Walsall Council, for a Senior Customer Complaints Coordinator. Key Responsibilities: Lead the delivery of a professional, customer-focused complaints resolution service, aligned with Local Governme

We are looking for a Service / Mobile Engineer Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. You will also become a referenc

Design Manager The Role Deliver technical solutions in response to the needs of the company's programme of work. Take responsibility for the technical compliance, quality and appropriateness of solutions delivered. Lead design consultants and multi-disciplinary engineering teams to deliver the design solutions to schedule and budget. Support the project delivery teams by providing concept, basic and detailed design solutions based on client and site-specific requirements for clean water, wastewater and biosolids treatment solutions, pipelines, trunk mains, sewers, pumping stations and networks. Ensure timely delivery of technical solutions in response to the needs of the project schedule and the company's programme of work Key Responsibilities Take ownership and accountability for the technical appropriateness of the project solutions delivered throughout the project life cycle. Ensure design work is correct and complies with the customer and statutory standards, regulations, and specifications. Manage the agreed contract with external design consultants, ensuring that duties are discharged under the contract and, if not, that appropriate action is taken. Manage the development and delivery of appropriate, robust, reliable, operable, and maintainable asset designs that meet the project objectives. Management of multi-disciplinary teams of Engineers from within the business, consultants, and partner companies in the production of project solutions to the required level of design. Production and management of project engineering budgets and schedules for review by the head of engineering before submission to the Project Manager. Implement change control processes to track and manage the development of the Engineering element of a project to ensure all budgetary, programme and scope changes are correctly managed. Ensure that all engineering outputs provided are following Health and Safety Legislation, documented Business Processes, Quality Management Systems & best practices, e.g., checked and verified: calculations, drawings, specifications, and compliance with appropriate standards. Evaluate designs and solutions. Support supply chain selection for specialists' input on the design. Collaboration with other technical, operational, maintenance, and strategic stakeholders and design coordinators. Liaison with Engineering Managers, Project Managers and consultants concerning project issues, scope changes, risks, etc. Temporary Works: Understanding of what encompasses Temporary Works and the supporting engineering, understanding of the types of temporary works designs available and what responsibilities the associated roles (designer/coordinator/contractor) have and engagement of internal and external temporary works designers. Essential: Design and management experience Foul water drainage system Potable Water Mains Building Information Modelling (BIM) and common data environments Degree/HNC qualified, or equivalent, in civil engineering Member of a recognised engineering institution, Incorporated Engineer, or Chartered Engineer and or working towards membership Excellent communication skills with the ability to liaise effectively with both clients and staff Self-driven and results-oriented with a positive outlook People management, time management, and project design management You will receive: Competitive salary Company Pension Life Assurance Private Medical 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological and financial wellbeing Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression Development supported by internal and externally delivered training Continuous service awards TPBN1_UKTJ

Job Overview We are looking for a Service / Mobile Engineer Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. The successful candidate will play a pivotal role in ND Browns success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role. This is a fantastic opportunity for an individual to join our fast expanding team. Responsibilities and Duties Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible. Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner. Liaise with HGV mobile mechanics daily, ensuring they have all the customers needs in order for the work required. Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts. Respond to email and phone enquiries in a positive and professional manner. Engage with the client base regarding all aspects of vehicle maintenance bookings. Ensuring all breakdown calls are administered with appropriate actions applied efficiently. Use of the appropriate party to attend breakdowns ensuring fix first time. Processing MOTs for ND Brown vehicles and liaising with customers to ensure all Vehicles are MOT compliant. Arranging vehicle servicing in line with ND Brown / vehicle manufacturers service schedules. Booking LOLER or other related tests when required. Ensure all paperwork is checked and completed for all service, repair and maintenance activities. Process all commercial vehicle compliance documentation in R2C & Syrinx. Support the preparation and sending of client reports. Responsible for own health and safety and for the health and safety of your colleagues and your environment. Help and support as and when requested in the breakdown operations team. Any other task which may be a reasonable request during your day-to-day role. Experience/Skills Competence in IT/Computer skills and database entry essential. Good communication is essential. Excellent attention to detail is essential. Effective organisation/planning skills are essential Good geographical knowledge is necessary. Experience in customer service background preferred. Commercial vehicle management and service industry experience preferred. Qualified mechanical background or knowledge of the HGV industry is desirable. Working knowledge of r2c & Syrinx desirable. Working Hours Monday Friday, 8:00am 5:00pm. (Full time) Benefits Company pension scheme. Competitive Salary TPBN1_UKTJ

Sales Coordinator role supporting the full customer journey from quotation to invoicing, coordinating requirements with various teams to ensure service delivery.

We are looking for an experienced and organised Transport Coordinator Supervisor to manage the day-to-day coordination of transport operations, ensuring deliveries are planned efficiently, customers are kept informed and transport requirements are met safely and cost-effectively. The role requires excellent communication skills, as you will liaise closely with drivers, customers and internal teams including Production, Internal Sales, After Service and Installation. Key Responsibilities Plan and coordinate daily transport operations, including drivers, vehicles and delivery routes. Act as the main point of contact for drivers and provide support with day-to-day delivery requirements. Liaise with customers to ensure deliveries are coordinated effectively and information is communicated clearly. Work closely with Production, Internal Sales, After Service and Installation teams. Arrange and manage third-party transport providers when required. Monitor deliveries and resolve any operational issues or delays. Provide accurate transport and installation costs. Ensure transport activities comply with relevant UK transport legislation and company procedures. Cover for the Transport Manager during periods of absence. Administration & Other Duties Prepare and print delivery notes and transport documentation. Report and chase daily shortages. Provide driver details for pre-site deliveries. Provide export packing specifications. Assist with loading/boxing at Boss Drive and Building 44 when required. Support the company's annual stocktake. Skills & Experience Previous experience in transport, logistics or a similar operational environment. Good knowledge of UK transport legislation and compliance. Excellent communication and organisational skills. Ability to prioritise and manage multiple tasks in a busy environment. Strong problem-solving skills and the ability to work under pressure. Good attention to detail and IT skills. A proactive, practical and customer-focused approach. In return the company will provide full training and support, a family feel environment and somewhere where you will be able to progress

Account Coordinator – Graduate Opportunity Location: West Bromwich Salary: Up to £30,000 per annum Working Hours: Monday–Friday, 9:00am–5:30pm, with an early finish on Fridays Working Pattern: Office-based initially, with the option to work from home 1 day per week after successful completion of probation About the Role We are looking for an ambitious and organised graduate to join an established manufacturing business in West Bromwich as an Account Coordinator. This is an excellent opportunity for a graduate looking to begin their career within a commercial and manufacturing environment. You will gain experience across customer service, order management, production and logistics, giving you a broad understanding of how a successful manufacturing business operates. You will work closely with customers, the production team and transport providers to ensure orders progress smoothly from initial enquiry through to delivery. The role offers genuine opportunities to develop your skills, take on additional responsibility and progress within the company as your experience grows. Key Responsibilities Customer Management • Acting as a key point of contact for customers throughout the order process., • Taking orders, handling enquiries and providing customers with regular updates., • Building positive and professional customer relationships., • Understanding customer requirements and helping to maintain high levels of customer satisfaction., • Supporting the resolution of customer issues and ensuring concerns are dealt with promptly. Order & Production Coordination • Coordinating the movement of customer orders through the business., • Liaising with the shop floor to monitor production progress and ensure jobs remain on schedule., • Following up with production and transport teams to keep orders moving., • Identifying potential delays and helping to prevent production bottlenecks., • Prioritising workloads around customer requirements and agreed delivery dates., • Maintaining accurate records and keeping internal systems updated. The Ideal Candidate This role is particularly suited to a graduate or early-career candidate who is looking to develop a long-term career within a manufacturing or commercial environment. Previous experience in manufacturing or account coordination isn't essential. The company is looking for someone with the right attitude, communication skills and willingness to learn. The successful candidate will be: • A recent graduate or early-career professional with a genuine desire to develop., • Highly organised with strong attention to detail., • Confident communicating with customers and colleagues., • Proactive and comfortable following up with different departments., • Able to manage multiple tasks and priorities., • Commercially minded and interested in understanding how a business operates., • Confident using Microsoft Office and standard computer systems., • Positive, professional and willing to learn. A degree in Business, Business Management, Engineering, Supply Chain, Logistics or a related subject would be advantageous, although graduates from other disciplines will also be considered. Career Development & Progression This position offers the opportunity to build a long-term career rather than simply gain an initial graduate role. As you develop your knowledge of the business and demonstrate your ability, you will have the opportunity to take on greater responsibility and progress into areas such as Account Management, Customer Service, Production Planning, Supply Chain, Operations or Commercial Management. You will gain exposure to multiple departments and develop valuable commercial, operational and customer-facing skills that can support your progression within the business. What's on Offer • Salary up to £30,000 per annum., • Monday–Friday, 9:00am–5:30pm, with an early Friday finish., • Option to work from home 1 day per week after successful completion of probation., • Full training and support from an experienced team., • Exposure to multiple areas of an established manufacturing business., • Genuine long-term career development and progression opportunities. If you're a graduate looking for a role where you can learn, develop and build a long-term career, this could be an excellent opportunity to start your career within an established manufacturing environment

We are seeking a highly organised and proactive Operations Coordinator to support the day-to-day operational activities of the business. The role will be responsible for coordinating sales administration, stock control, export documentation, logistics management, ERP system administration, and customer service activities to ensure smooth and efficient business operations. The successful candidate will work closely with internal departments, suppliers, warehouses, freight providers, and customers to maintain high service levels and operational excellence. Key Responsibilities Coordinate daily operational activities to ensure efficient order processing and fulfilment. Process customer orders accurately and efficiently through ERP systems. Generate quotations, sales orders, invoices, credit notes, and other customer documentation. Monitor stock levels and maintain accurate inventory records within ERP systems. Track inventory movements, stock adjustments, and replenishment requirements. Liaise with warehouse teams to investigate stock discrepancies and implement corrective actions. Produce stock reports and forecasts to support planning and procurement activities. Monitor product shelf life and minimise risks associated with aged or obsolete stock. Support ERP system improvements, testing, and implementation projects. Prepare export documentation including commercial invoices, packing lists, certificates, and customs paperwork. Ensure compliance with export regulations, customs requirements, and international trading standards. Coordinate domestic and international shipments with freight forwarders, hauliers, and logistics partners. Track shipments and provide customers with delivery updates. Work closely with warehouse teams to ensure accurate and timely dispatch of goods. Deliver exceptional customer service by handling enquiries, complaints, and order-related issues. Build strong relationships with customers, suppliers, logistics providers, and internal stakeholders. Support with reporting and process improvements Key Skills Previous experience in an Operations Coordinator, Sales Administrator, Customer Service, Logistics, Export, or Supply Chain role. Strong knowledge of stock control and inventory management processes. Experience using ERP systems for order processing and inventory management. Knowledge of export documentation and international shipping procedures. Excellent administrative and organisational skills. Strong Microsoft Excel skills, including reporting and data analysis. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and stakeholder management skills. If you have a background in international operations, stock control, ERP systems, sales support, export or logistics coordination this could be the role for you

Senior Customer Complaints Coordinator Opus People Solutions are recruiting on behalf of our client, Walsall Council, for a Senior Customer Complaints Coordinator. Working Hours: 37 hours per week, Monday - Thursday, 8:45 AM - 5:15 PM (1-hour unpaid break) Friday, 8:45 AM - 4:45 PM (1-hour unpaid break) Work Arrangement: Hybrid after training period, days onsite to be confirmed with manager. Pay Rate: £18.35 per hour PAYE Length of Assignment: Temporary basis, 3 months with potential to extend. Positions: 1 DBS Requirement: Basic Main Purpose of the Role: We are seeking an experienced and detail-oriented Senior Customer Complaints Coordinator to provide an efficient, knowledgeable, and accurate service to customers. The successful candidate will deliver an excellent corporate complaint handling experience across all Council Services, ensuring timely and satisfactory outcomes. Key Responsibilities: Lead the delivery of a professional, customer-focused complaints resolution service, aligned with Local Government and Social Care Ombudsman standards Manage complex and high-level complaints, undertaking thorough investigations and engaging with key internal stakeholders Conduct root cause analysis and drive continuous improvement through actionable insight and service enhancements Act as a customer advocate, influencing stakeholders across the Council to resolve issues and improve overall customer experience Take full ownership of complaints, engaging directly with customers to understand concerns and desired outcomes Produce clear, high-quality written responses, making balanced and evidence-based decisions on complaint outcomes Ensure customers are kept informed throughout the process, maintaining transparency and trust Deliver timely and effective resolutions, aiming for first-contact resolution wherever possible Ensure all complaint handling is fully compliant with legislation, internal policies, and Ombudsman expectations Maintain robust records, ensuring accuracy, auditability, and minimal error/repeat issues Manage escalated complaints, including cases referred to the Ombudsman, working closely with assurance teams Demonstrate strong awareness of the regulatory environment and associated risks, ensuring adherence to required standards Essential Experience & Skills: Previous experience of Compliant handling and resolution at a Senior level. Proven experience in complaints resolution in a high-volume capacity. Strong organisational skills to manage workloads and meet Service Level Agreement. Expected target: 100 enquiries per day. Strong ability to multitask and manage caseloads. Excellent communication skills, both written and verbal. Proficiency in MS365 Applications including Sharepoint, Excel, Outlook and Teams. High attention to detail and accuracy. If you are passionate about delivering outstanding customer service and a resolution driven individual, we would love to hear from you! All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken Apply now to join Walsall Council as a Senior Customer Complaints Coordinator

Customer Service Manager Wednesbury £35,000 – £45,000 depending on experience Permanent | Full Time | On-site Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business? We’re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support. It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business. The role You’ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team. Your responsibilities will include: Managing and coordinating the day-to-day customer service function Overseeing sales order processing and ensuring customer requirements are handled efficiently Acting as a key point of contact for customer service queries and issues Managing and supporting a Customer Service Coordinator Maintaining effective office systems, processes and procedures Providing administrative support to the senior leadership team Working closely with internal departments to resolve issues and improve the customer experience Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives Liaising with the People team regarding starters, leavers and employee-related processes Supporting Health & Safety activity, compliance and training Coordinating suppliers and external service providers Supporting building, facilities, utilities and security requirements Identifying opportunities to improve processes and ways of working across the function About you We’re looking for someone who is organised, proactive and comfortable juggling a varied workload. You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager. You’ll ideally bring: Previous experience managing a customer service, sales office or administrative function Experience within a manufacturing, engineering, distribution or similarly fast-paced environment Strong organisational and multitasking skills Excellent communication and relationship-building ability Experience managing or supervising others Confidence dealing with customers and resolving issues Good commercial awareness and attention to detail Strong Microsoft Office skills A practical, solutions-focused approach The confidence to work with colleagues at all levels of the business This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business. If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you

Job title: Multimodal Freight Coordinator Location: Wolverhampton, WV10 Salary: Up to £40,000 DOE Multimodal Freight Coordinator Overview My client is currently recruiting for an experienced Multimodal Freight Coordinator to join a well-established and growing freight forwarding business based in Wolverhampton. This is an exciting opportunity for an organised and customer-focused logistics professional with experience across air, sea and road freight operations. The successful candidate will be responsible for managing international freight movements from booking through to final delivery, ensuring shipments are handled efficiently, compliantly and cost-effectively while delivering an exceptional level of customer service. Multimodal Freight Coordinator Responsibilities Coordinate international Air, Ocean and Road Freight import and export shipments from start to finish. Manage customer bookings, ensuring shipment requirements are understood and executed accurately. Arrange transport with airlines, shipping lines, hauliers and courier partners. Prepare and process all relevant freight documentation, including: Air Waybills (MAWB & HAWB) Bills of Lading CMR documentation Commercial Invoices Packing Lists Certificates of Origin Liaise with overseas agents, carriers, customers and suppliers to ensure timely shipment movements. Coordinate customs clearance by working closely with customs teams and ensuring all documentation is complete and compliant. Track shipments proactively and provide customers with regular progress updates. Resolve operational issues, delays and exceptions in a timely and professional manner. Obtain competitive freight rates and prepare quotations for customers. Maximise shipment profitability through effective routing, consolidation and cost control. Ensure all jobs are accurately costed, invoiced and closed within agreed timescales. Maintain accurate shipment records using the company's freight forwarding software. Build and maintain long-term relationships with customers, suppliers and overseas partners. Ensure compliance with HMRC Customs regulations, Incoterms and international shipping requirements. Contribute towards achieving departmental KPIs and service level agreements. Multimodal Freight Coordinator Requirements Previous experience within a freight forwarding operations role. Experience handling air, sea and road freight shipments Strong understanding of international import and export procedures. Working knowledge of UK Customs processes and documentation. Experience preparing freight documentation. Excellent customer service and communication skills. Strong organisational skills with the ability to manage multiple shipments simultaneously. Commercial awareness with a proactive approach to problem-solving. Experience using freight forwarding systems such as CargoWise, ASM Sequoia, MultiFreight, Descartes or similar would be advantageous. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. To join us in this role, you’ll have experience of working in a customer service environment and managing

What You'll NeedEssentialExperience in a healthcare, Children/Adolescent Services, or patient-facing administrative roleExcellent communication skills, with the ability to engage sensitively with children, young people, and familiesStrong organisational skills and the ability to manage multiple prio

Location: Peterborough Salary: £32,000 basic OTE: £39,800 with uncapped product bonus Hours: Monday to Friday, 8:00am–6:00pm, plus 1 in 4 Saturdays Ref: 31373 Why Apply? £39,800 OTE with uncapped product bonus 33 days annual leave including bank holidays Staff discounts on n

Handle incoming customer service calls and emails from French or German customers. We are seeking an enthusiastic, bilingual communicator to support our European customer base. Create delivery labels, track customer shipments, and book collections.

You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. Birthday Day Off after 1 years' continuous service.

Responding to new customer enquiries and building strong relationships with existing customers. Keep up to date product information files and customer pricing information Answering general office emails and calls as well as office admin roles such as filing, organising office supplies etc. Experienc

We're looking for an exceptional Service Coordinator to help us make that happen. Working alongside the Service Manager, you will play a key leadership role, helping to deliver high-quality housing and community support services that genuinely transform lives. This is an exciting opportunity to join

Our client is looking for a Customer Service Coordinator (Supply Chain) to join their Customer Operations team on a 6-9 month fixed-term contract, supporting the team during an important period for the business. The Just Recruitment Group Ltd is currently recruiting for a Customer Service Coordinato

Provide customer support and coordinate engineers for lift and escalator maintenance services.