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Apogee is seeking a Customer Support & Planning Coordinator in Maidstone to act as the central contact for customers and engineers, managing work orders, scheduling visits and providing updates via phone, email, portal and chat. Ideal candidates will have strong admin skills, dispatch/field service coordination experience, and excellent communication to thrive in a hybrid role after training. Salary starts at £25,396.80 per annum with April 2026 increase. #J-18808-Ljbffr

As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. Maintaining accurate

Position: Service Coordinator Location: Edenbridge, Kent Salary: £28,000 - £30,000 Service Coordinator - Job Overview Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago. They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment throughout the UK. The Service Coordinator will be tasked with the following duties: • Schedule PPM visits for the Engineering division, • Answer inbound calls from clients, • Raising and scheduling jobs, • Arranging engineers and subcontractors to attend works, • Raising purchase orders Service Coordinator - Salary & Benefits • Basic Salary £28,000 - £30,000 DOE, • 09:00-17:00 Monday to Friday working hours, • 22 Days Holiday + Bank Holidays (Increases with time served), • Profit share scheme applicable after 12 months' service, • Free parking, • Company events Service Coordinator - Job Requirements • Live within a commutable distance of Edenbridge, • Previous Service Coordinator/PPM Coordinator experience, • Experience & Knowledge of Engineer booking software, • Computer literate & proficient in all MS packages, • Customer service focused Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for. JBRP1_UKTJ

Are you an experienced Hire Coordinator, Service Coordinator or Customer Service Administrator who thrives in a busy, fast-paced environment? Do you enjoy taking ownership of customer requirements, coordinating multiple moving parts and making sure everything runs smoothly from initial enquiry through to completion? We're supporting a growing critical power services business in Havant who are looking for a Hire Coordinator to join their Service team. Offering Upto £30,000 depending on experience, this is a varied position combining customer service, hire coordination, fleet management, administration and commercial responsibilities. What's the role all about? As the Hire Coordinator, you'll take ownership of the complete equipment hire process, becoming the main point of contact for customers throughout their hire. From the initial enquiry and quotation through to equipment availability, delivery, installation, servicing and eventual off-hire, you'll make sure customers receive an efficient and professional service. You'll work closely with Service Coordinators, Engineers, suppliers and internal departments, making this an ideal opportunity for someone who loves being organised, building customer relationships and keeping multiple priorities moving at the same time. Key responsibilities • Take ownership of customer hire requirements from initial enquiry through to off-hire, • Act as the main point of contact for customers with equipment on hire, • Produce accurate and timely customer quotations, • Coordinate equipment availability, preparation, delivery, installation and commissioning, • Manage hire extensions, exchanges, off-hires and collections, • Maintain accurate hire contracts, orders and asset information, • Monitor hire fleet availability and utilisation, helping to maintain a utilisation rate above 75%, • Coordinate servicing, inspections, testing and repairs for hire equipment, • Work closely with Service Coordinators to schedule engineers for servicing, callouts, PDI and remedial work, • Ensure engineers receive the technical, site and operational information required to complete work safely, • Coordinate fuel requirements for equipment on hire, • Manage replacement equipment where items are faulty, damaged, lost or stolen, • Obtain and evaluate supplier quotations for hired-in equipment and services, • Raise purchase orders and arrange parts and equipment as required, • Review supplier and third-party hire invoices against agreed quotations and purchase orders, • Prepare applications for payment and information required for invoicing, • Produce pre-month estimates for ongoing customer hires, • Maintain accurate customer and commercial information within the CRM system, • Produce daily, weekly and monthly reports covering fleet availability, utilisation, upcoming hires, maintenance and revenue, • Provide customers and engineers with documentation including RAMS, equipment information and delivery paperwork Customer service is key This isn't simply an administration position. You'll build relationships with customers, understand their requirements and ensure they're kept informed throughout the entire hire process. You'll also be encouraged to identify additional opportunities where other products or services could support the customer, making commercial awareness an important part of the role. What you'll need We're looking for someone with: • Previous administration and account management experience, • Experience working within a fast-paced and changing environment, • Excellent customer service skills, • Strong relationship-building ability, • Confidence dealing with customers, suppliers and internal stakeholders, • Excellent written and verbal communication skills, • Strong organisational and time-management skills, • Ability to manage multiple deadlines and conflicting priorities, • Good attention to detail, • Confidence working with CRM systems and maintaining accurate records, • A proactive approach to solving problems Previous experience within equipment hire, engineering, plant hire, generators, service coordination or a technical environment would be particularly beneficial. About you You'll be someone who naturally takes ownership and doesn't wait to be told what needs doing. You'll be: • Customer-focused and personable, • Highly organised, • Adaptable when priorities change, • Commercially aware, • Self-motivated, • Positive and solutions-focused, • Comfortable working under pressure, • A genuine team player, • Someone who takes pride in delivering a high-quality service Most importantly, you'll be comfortable thinking on your feet and coordinating several different requirements at once without losing attention to detail. The details Position: Hire Coordinator Location: Havant Salary: Upto £30,000 DOE Department: Service Contract: Permanent Interested? If you're an experienced Hire Coordinator, Service Coordinator, Hire Desk Controller, Customer Service Coordinator or Account Coordinator looking for a varied position within a growing technical business, we'd love to hear from you. Apply today or contact Kingdom People for a confidential discussion. Kingdom People are acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. Are you a highly organised multitasker who thrives in a busy support environment? We're looking for a proactive, customer-focused Helpdesk Administrator, Resource Planner & Coordinator to join our busy Service Operations team. This is a pivotal role that sits at the centre of our Managed Print Services (MPS) and End User Computing (EUC) support functions, ensuring customers receive a seamless service and engineers are deployed efficiently. This role would suit someone who is incredibly organised, enjoys variety in their day, can confidently manage multiple mailboxes and priorities, and remains calm when dealing with urgent requests. If you're super switched on, enjoy coordinating people and resources, and have excellent office administration skills please apply. As the central point of contact for customers, engineers and internal teams, you will coordinate the day-to-day delivery of support services, ensuring tickets are logged, assigned, scheduled and progressed in line with service level agreements. You'll be responsible for managing busy support queues and mailboxes, coordinating field and remote engineers, booking installations, updating customers, processing chargeable requests, and ensuring priority incidents receive immediate attention. No two days are the same, making this an ideal opportunity for someone who enjoys a varied workload and can confidently deliver multiple responsibilities. • Monitor and manage multiple shared support mailboxes and service queues., • Log, triage, assign and progress support tickets., • Coordinate and schedule field-based and remote engineering resources., • Book installations, service visits and technical appointments., • Provide timely updates to customers and internal stakeholders., • Prioritise and elevate urgent or high-priority incidents., • Process chargeable service requests and maintain accurate records., • Ensure service requests are managed in line with SLA requirements., • Liaise with engineers, suppliers, customers and operational teams., • Support reporting, administration and service coordination activities., • Help maintain excellent customer service standards and operational performance. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break, however, we can be flexible if you want to start earlier or later, This role also offers flexibility to work from home, typically two days per week for a five-day working week after training/probation. We're looking for someone who develop quickly and bring exceptional organisation and coordination skills to the team. • Previous experience within a Helpdesk, Service Desk, or customer service environment, • Strong administration and coordination skills., • Excellent organisational skills with the ability to manage multiple priorities simultaneously., • Experience assigning and coordinating work across technical or operational teams., • Strong customer service and communication skills., • Ability to remain calm and effective when managing urgent or high-priority incidents., • Strong Microsoft Office skills, particularly Outlook and Excel., • Comfortable managing multiple inboxes, tasks and deadlines simultaneously., • A proactive, resourceful and highly organised approach to work. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. #J-18808-Ljbffr

A leading technology services provider in the UK is seeking a Customer Support and Planning Coordinator. This role requires managing customer inquiries and work orders, ensuring timely communication with field engineers. Ideal candidates will have experience in customer service, strong organizational skills, and proficiency with relevant software. Flexibility in working hours and a supportive work environment are offered. #J-18808-Ljbffr

Apogee is seeking a Customer Support & Planning Coordinator to act as the heartbeat of service delivery. You will be the first point of contact for customers while coordinating field engineers to ensure requests are handled efficiently and professionally. This role blends customer experience with operational planning, balancing real-time problem solving with smart scheduling to ensure the right engineer is in the right place at the right time. It also offers hybrid working options after training. #J-18808-Ljbffr

The Business Support Coordinator will support the administration of management and operational systems and be expected to provide high-quality internal support and customer service, as well as carry out day-to-day administrative tasks to a high standard. Due to ongoing growth, they are currently see

Service Coordinator Maidstone £13.25ph Hours: Part-time, 5 days a week for 6 hours a day between 7AM-5PM. Every other Saturday 7AM-12PM Do you have experience in planning and scheduling? Are you looking for a better work-life balance? We are working with a leading local business who are looking for a part-time Service Coordinator with experience ideally from the Motor industry. As the first point of contact for all customer queries, you will use your experience, knowledge and customer service skills to offer advice and find solutions. • Scheduling Routine Service and Maintenance for the fleet, • Handling Customer Queries, • Advising customers on which options will fit their needs, • Maintaining Databases and In-house Systems (SAGE), • Planning of fleet hire, • High attention to detail and time management, • Great Written and verbal skills, • High level of communication, • 21 days Annual leave Plus Bank Holidays, • Company Pension, • Free On-Site Parking, • Flexibility around hours within the required schedule If this sounds like you please get in touch Today! #J-18808-Ljbffr

A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. Facilitating customers issues resolution, including progressing customer complaints to completion. Familiarity with customer service order processing ERP system.

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after training £25,396.80 per annum with an increase in April 26 Join Apogee as a key part of our customer and field operations team. In this role, you’ll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. You’ll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently. Your responsibilities will also include maintaining accurate records, handling administrative tasks, staying up to date with our products and services, and ensuring all interactions comply with company policies and service standards. If you’re organised, proactive, and enjoy helping both customers and colleagues succeed, this is the role for you. As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. You will act as the first point of contact for our customers. You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience This role involves close communication with field engineers, customers, and other internal teams to optimize service delivery and maintain high levels of customer satisfaction. Respond to customer inquiries via phone, email, portal, or chat, providing timely and accurate information. Communicate with customers to confirm appointments, provide updates on service appointments, and address any concerns or inquiries. • Experience in a client-focused customer service environment along with strong administration skills, • Experience in dispatching, field service coordination, or a related role is advantageous., • Excellent communication and interpersonal skills, and the ability to remain calm under pressure., • Patience and empathy when dealing with customer issues., • Proficiency in using customer support software and other relevant tools, i.e Microsoft Office., • Strong problem-solving and decision-making abilities., • Attention to detail., • Strong organisational and multitasking skills., • Knowledge of geographic areas served to optimize routes is advantageous., • Flexible working options, • 33 days holiday including bank holidays, • Enhanced family friendly benefits (maternity, adoption, paternity and IVF), • 2 paid days off per year for voluntary work to support our local communities, • Staff Reward Scheme, • Life assurance 4 x salary, • Sponsorship for professional development and memberships, • Employee Assistance Programme, including access to a virtual GP and financial wellbeing support, • Discounted Gym Membership, • Eye care voucher scheme, • Free flu vaccinations, • Employee social events and recognition activities throughout the year, • HP Employee discount programmes At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. #J-18808-Ljbffr