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Job Title: Store Manager Reporting to: Head of Retail Location: Milsom Street, Bath, BA1 1DN Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: The ME+EM Store Manager is an entrepreneurial lover of clothes, who is dedicated to customer service, team morale and driving results. Responsible for overseeing the overall operations of the store, managing team performance and leading by example. Your focus is that all store aspects, from inventory management to visual merchandising, from store reporting to finance management, are running smoothly. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos. Responsibilities: Leadership • Understand the store target and relay this to the team. Explain how company bonus works., • Work toward set objectives and feedback regularly to the Head of Retail and MT to ensure their store always has the best chance to achieve optimum results., • Manage staff uniform and dress code policy, • Encourage dress code compliance following the policy., • Display and ensure high level of telephone etiquette when using the store phone and able to train others to the same standard., • Ensure a professional tone is used when using company email addresses., • Coordinate and monitor the activities of the team., • Lead by example, creating a professional, fair and inclusive working environment., • Ensure the protection of confidential information to build trust., • Create a culture of coaching and feedback. People Management • Be the first point of call for all people related issues within your store and loop in the Senior People Advisor and Head of Retail for regular support., • Carry out the first stage interviews with the support of the Talent Acquisition Specialist, and ensure the candidate meet with the Head of Retail for the final stage of the recruitment process., • Carryout instore onboarding sessions, setting expectations for the first 3 months and welcoming your new starter to the store., • Ensure the new starter attends the HR onboarding session., • Carryout regular feedback meetings: 3-month probation reviews, annual appraisals and performance meetings, seeking support from the Senior People Advisor if there is performance issues., • Create monthly rota effectively to cover both logistics, VM and trading hours., • Manage staff admin including hours worked against what is recorded in Humanity, ensure regular breaks are taken and casual contractor invoices are correct and submitted in time for payroll., • Manage staff admin in regard to sickness monitoring, return to work interviews and providing additional and individual support and guidance., • Keep up to date with company policies and ensure the team are trained in all areas of compliance with the support of the Compliance and Training Coordinator., • Identify training needs and arrange store training sessions to fill the gaps with the Compliance and Training Coordinator, Senior People Advisor and Head of Retail or any external resources., • Delegate tasks in an appropriate manner and follow up their execution., • Follow company procedures to report any maintenance issues in store promptly. Customer • Be confident in building organic and long-lasting relationships with customers., • Carryout personal styling sessions with confidence., • Be aware of the importance of CRM and explain this to the team., • Promote where possible the omni channel experience., • Confidently offer solutions to customer queries and complaints following the standards set by the Company. Escalate serious complaints and queries to the Head of Retail and the Customer Care Team. Product • Ensure high level of product knowledge which can inform merchandising actions, stock movement and replenishment for their location., • Ensure the store display represents the design intent for each garment with the support of the VM Manager, • Daily stock accuracy and stock room management. Ensure the protection and use of stock is in the best interests of the business., • *Some locations will have the additional support of a stockroom controller., • Lead the store recall process and monitor, question and be accountable for the accuracy of stock. System • Adapts easily to system changes and leads these in a positive manner to the store teams., • Work alongside the Customer Care team and other operational functions to ensure policies and procedures are aligned to ensure the best customer experience is achieved., • Understand Elucid and continually strive to develop the system and suggest improvements to IT and operations Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Customer Sales Assistant / Branch Sales Assistant/Branch Sales Coordinator / Customer Sales Expert. Prepare quotes and assist customers with their purchases to help boost sales. As a Customer Sales Assistant, you’ll be the face of our branch, delivering exceptional customer service while prioritis

Customer Sales Assistant / Branch Sales Assistant/Branch Sales Coordinator / Customer Sales Expert. As a Customer Sales Assistant, you’ll be the face of our branch, delivering exceptional customer service while prioritising safety for both customers and colleagues. Prepare quotes and assist custom

As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry No

Job Title: Housing and Customer Service Coordinator. Experience of delivering exemplary customer service, ideally to older people. Maintaining a positive climate for resident engagement, including supporting and leading customer meetings, housing surgeries and listening and responding to all feedbac

Great customer service and communication skills - ideally experience with customer service over the phone. Our chartered surveyor client is looking for Customer Service Coordinators to join their busy team. Inbound and outbound calling, you will be contacting customers, lenders, vendors and tenants

Our Customer Service team seeks to provide first-class service to our clients and this role is integral to fulfilling that promise! As a Customer Service Coordinator, you will play a crucial role in supporting the service department's overall function by providing world-class service to our clients

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!. CitySprint is on a Fast track to become the UK’s leading cour

Blend hands-on customer service with creative marketing responsibilities. This is an ideal role for a recent graduate looking to kickstart their career by blending hands-on customer service with creative marketing. Join J Wood Leather, a family-run business in West Yorkshire with a reputation built

Operations Coordinator (Customer Service). Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered. We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamline

Customer Service Coordinators – Multiple Roles (5-Month FTC) for DeMellier. Provide exceptional customer service across a range of platforms: phone, email, live chat, WhatsApp, and social media. Consistently meet daily service level agreements (SLAs), updating customers on inquiries, returns, or d

Review, action and record customer feedback. Log, investigate and resolve all customer complaints.

Operations & Customer Service Coordinator. Operations & Customer Service Coordinator. Deliver outstanding customer service through clear, professional communication across phone and email channels to a diverse range of customers.

Benefits for the Customer Service Coordinator:. Responsibilities of the Customer Service Coordinator:. Relevant roles may include customer service advisor, coordinator, controller, hire desk controller, rental manager, hire negotiator, or sales controller.

Were looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton. To deliver excellent customer service, understanding and empathy to our customers. Youll also respond to development-related concerns, helping maintain our c

You may have worked as a customer service advisor, customer service coordinator, controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller. You will be resolving any queries or claims as the customer service coo

Provide professional customer service to their customers to ensure a 5 service. My client, a leading house builder, have a great opportunity for a Customer Service Coordinator to join their team, at their Essex office. Be the first point of contact to deal with customer queries in a professional and

As a Customer Service Coordinator, you will deal with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. We are working in partnership with a leading housing developer who have a fantastic opportunity for a Customer Service

As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and cari

Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. Crest Nicholson's South West Division are looking for a Customer Service Coordinator to join the growing team at our office in Stoke Gifford, South Gloucestershire. Job f

Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers. The aim of the role is to provide a professional, positive and enthusiastic service to o

This role is for an Operations Coordinator to support the Service Centre in delivering timely delivery and collections of designated Drivers in line with customer SLAs, and to manage customer and driver relationships to maintain a positive commercial reputation. Through regular investment in our peo

Junior Customer Services & Operations Coordinator UK. We are seeking a proactive, detail-oriented eCommerce Customer Services & Fulfilment Coordinator to join our growing team. Ecommerce Customer Service and Fulfilment Coordinator.

Woodland Group are recruiting for an Air Import Customer Service Coordinator for our site at Hayes, near Heathrow. The role reports to the Import Supervisor and provides excellent customer service and operational support for all import airfreight shipments. It requires close liaison with customers,

They are looking to expand their Customer Care/Service/Relations Team with the addition of an experienced Customer Care Coordinator to step up into a more senior position with experience in overseeing multiple high end new home residential developments across the regions. Experienced Customer Care/S

As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. To deal with customer service matters received by email or phone, and address customer issues in a p

As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and cari

Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction. Customer Service Coordinator responsibilities:. Customer Service Coordinator requirements:.

Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction. Customer Service Coordinator requirements. Customer Service Coordinator job role.

As a Customer Service Coordinator, you'll play a vital role in ensuring smooth communication and top-tier service. Tarmac #TarmacCareers #Customerservice #Customers #Orders #LI-CW1. Deliver first-class customer service with attention to detail.

As a Customer Care Coordinator, you’ll take incoming calls, process donations, and help with requests ranging from wreath orders to fundraising materials. Previous experience in customer service or call handling is highly valued, as is familiarity with databases or CRM systems. Every day will brin

Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction. Customer Service Coordinator job role:. Provide first line support for specific product groups in the absence of the relevant Coordinators.

Deliver high levels of customer service to assist the wider team. A passion for delivering great customer service. Work with internal and external stakeholders and learners to deliver services and programmes.