Customer service coordinator jobs in WickfordCreate job alerts

Ocean Import Coordinator \n Salary: £30,000 – £35,000 + Benefits \n \n I’m currently recruiting for an Ocean Import Coordinator on behalf of a forward-thinking logistics company that specialises in global freight solutions. This is a fantastic opportunity for someone with ocean import experience who’s looking to join a collaborative, supportive team where their expertise will make a real impact. \n \n The Role \n You’ll be responsible for overseeing the full ocean import process from customs clearance and documentation through to shipment tracking and client communication. The role requires someone confident with the CDS, able to manage shipments end-to-end, and skilled at providing excellent customer service to clients and partners. \n \n Key Responsibilities \n\n • Handle customs clearances via CDS, ensuring compliance with UK import regulations\n, • Review and prepare import documentation\n, • Track and monitor shipments, providing updates to stakeholders\n, • Act as the main point of contact for clients, shipping lines, and overseas agents\n, • Resolve shipment delays/issues quickly and professionally\n, • Maintain accurate records and documentation\n, • Work collaboratively with internal teams and external partners\n\n \n What’s On Offer \n\n • Salary between £30,000 – £35,000\n, • 23 Days Holiday + Bank Holidays\n, • Annual Salary Reviews & Bonus Scheme\n, • Private Healthcare & Pension Scheme\n, • Personalised Training & Development Plan\n\n \n This is a brilliant chance to join a company that values its people and provides clear pathways for career progression. \n \n If you have experience in ocean import operations and are looking for your next career move, I’d love to hear from you. \n \n Apply today or contact me directly for a confidential chat.

Repairs Coordinator Location: Rayleigh, Essex (SS6) Salary: £32,000 - £35,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm Contract: Full Time, Permanent Office Based Experienced Repairs Coordinator Required Our client is seeking an experienced Repairs Coordinator to join their established team based in Rayleigh. This is an excellent opportunity for someone with a strong background in repairs scheduling or property maintenance coordination who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The successful candidate will have previous experience coordinating reactive maintenance works, liaising with operatives and contractors, and ensuring repairs are completed efficiently while meeting service level agreements. Key Responsibilities Coordinate and schedule reactive repairs and maintenance works. Allocate jobs to operatives and subcontractors based on location, availability and skill set. Act as the main point of contact for residents, clients and engineers, providing regular updates on repair progress. Manage diaries and ensure appointments are planned effectively to maximise productivity. Monitor outstanding repairs, chasing progress and ensuring works are completed within agreed timescales. Prioritise emergency and urgent repairs while balancing planned workloads. Update internal systems with accurate information and maintain detailed records. Work closely with operational teams to resolve scheduling issues and deliver a high-quality customer experience. Ensure all works are completed in line with company procedures and client KPIs. About You Previous experience as a Repairs Coordinator, Repairs Scheduler, Planner or Maintenance Administrator. Experience within social housing, property maintenance, facilities management or construction is highly desirable. Excellent organisational and time management skills, with the ability to prioritise a busy workload. Strong communication skills and confidence liaising with customers, operatives and clients. A proactive approach with excellent problem-solving abilities. Competent using Microsoft Office and repairs scheduling systems such as DRS, Northgate, Dynamics, or similar. Ability to work under pressure while maintaining a high level of accuracy and customer service. What's on Offer £32,000 - £35,000 depending on experience. Monday to Friday, 8:00am - 5:00pm. Permanent, full-time position. Office-based role in Rayleigh (SS6). Supportive and collaborative working environment. Opportunity to join a growing business with long-term career prospects.If you're an experienced Repairs Coordinator looking for your next opportunity within a busy and supportive team, we'd love to hear from you

Import Coordinator (Ocean Freight) Salary: £28,000 - £32,000 Location: Basildon Hours: Monday - Friday, 9:00am - 5:00pm Are you an experienced Import Coordinator looking to join a well-established, growing freight forwarding business that genuinely values its employees? Our client is a highly respected logistics and supply chain specialist with a strong reputation for delivering exceptional customer service across international freight movements. They have built long-standing relationships with customers worldwide and continue to invest in their people, systems and future growth. This is an excellent opportunity to become part of a supportive team where your experience and contribution will be recognised. This role is predominantly focused on ocean imports (approximately 95%), managing shipments primarily from China, India and South Asia. The Role You will be responsible for managing import shipments from start to finish, ensuring customers receive a seamless, efficient service throughout the entire process. Key responsibilities include: Managing the complete import process from booking through to final delivery. Receiving pre-alerts from overseas agents and partners. Creating and managing jobs on the internal operating system. Liaising with customers to obtain all required shipping documentation. Preparing documentation for customs clearance. Coordinating deliveries with transport providers. Communicating with customers, agents and suppliers throughout each shipment. Raising invoices accurately and in a timely manner. Ensuring all shipments are completed efficiently while maintaining excellent customer service. About You To be successful in this role, you will have: A minimum of 2 years' experience working within a freight forwarding operations environment. Previous experience handling ocean import shipments from start to finish. Excellent communication and customer service skills. Strong organisational skills with the ability to manage multiple shipments simultaneously. A proactive approach and excellent attention to detail.Desirable: Experience using the CDS customs system. The ability to complete customs entries. What's on Offer? £28,000 - £30,000 depending on experience. Monday to Friday working hours (9:00am - 5:00pm). 20 days annual leave plus Bank Holidays. Opportunity to join a successful, growing freight forwarding business with an excellent industry reputation. Supportive team environment with opportunities to develop your career. Stable, long-term position within an established company that prides itself on delivering first-class service.If you're an experienced Import Coordinator looking for your next challenge within a professional and expanding logistics business, we'd love to hear from you. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Repairs Coordinator (Entry Level) Location: Rayleigh, Essex (SS6) Salary: £26,000 - £28,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm Contract: Full Time, Permanent Office Based Kick-start your career in Property Services! Are you leaving school or college and looking for your first step into a professional career? Do you enjoy organising, solving problems and speaking with people? If so, this could be the perfect opportunity for you. Our client is looking for an enthusiastic and motivated Repairs Coordinator to join their growing team in Rayleigh. No previous experience is required - full training will be provided. This is an excellent opportunity to build a long-term career within the property maintenance and repairs sector, with genuine opportunities to develop and progress. What you'll be doing: Scheduling repairs and maintenance appointments. Liaising with tenants, contractors and engineers by phone and email. Updating internal systems with accurate job information. Monitoring the progress of repair works and ensuring jobs are completed on time. Providing excellent customer service and keeping customers informed throughout the repair process. Supporting the wider team with general administration. What we're looking for: A positive attitude and willingness to learn. Strong communication skills. Good organisational skills and attention to detail. Confidence using computers and Microsoft Office. A team player with a proactive approach. No previous experience required - just the right attitude and eagerness to build a career. What's on offer: Salary of £26,000 - £28,000. Full training and ongoing support. Excellent opportunity to start a career within the property services industry. Clear progression opportunities as you develop your skills. Friendly and supportive office environment. Monday to Friday working hours - no weekends.If you're looking for your first professional role with a company that is committed to developing talent, we'd love to hear from you. This is a fantastic opportunity to gain valuable experience, learn from experienced professionals and build a rewarding long-term career

Planner - Social Housing (Drainage & Groundworks) Based in Essex Permanent £30,000 - £35,000 per annum We are seeking an experienced and organised Planner to join our growing team within the social housing sector. The successful candidate will be responsible for planning and coordinating drainage and groundwork maintenance and repair works, ensuring operatives are scheduled efficiently while delivering an excellent service to clients and residents. This role requires someone with previous planning or scheduling experience within social housing and a strong understanding of drainage and groundwork operations. You will play a key role in ensuring works are completed within agreed service level agreements (SLAs), maximising productivity and maintaining high levels of customer satisfaction. Key Responsibilities Plan and schedule daily, weekly, and reactive drainage and groundwork works. Allocate jobs to engineers and operatives based on skill set, location, availability, and priority. Monitor workloads and adjust schedules to meet client KPIs and contractual SLAs. Liaise with site supervisors, contract managers, residents, and clients to ensure effective communication throughout each job. Respond to emergency and urgent repair requests, reprioritising workloads where required. Track job progress and update scheduling systems with accurate information. Coordinate follow-on works, materials, and specialist subcontractors where necessary. Ensure operatives have the required information, access arrangements, and documentation before attending appointments. Minimise downtime and travel by optimising routes and workloads. Produce reports relating to completed works, outstanding jobs, and performance metrics. Support continuous improvement by identifying efficiencies within planning and scheduling processes. Maintain excellent customer service standards when dealing with residents and stakeholders. Essential Requirements Previous experience as a Planner, Scheduler, or Works Coordinator within the social housing sector. Proven knowledge of drainage and groundwork repairs and maintenance. Experience planning reactive maintenance and responsive repair works. Strong understanding of scheduling systems and workforce planning. Excellent organisational and time management skills. Ability to prioritise workloads in a fast-paced environment. Strong communication skills with the ability to build relationships with clients, residents, and operational teams. Competent using Microsoft Office and scheduling software. Ability to work under pressure while maintaining accuracy. Desirable Skills Experience working on social housing maintenance contracts. Knowledge of NHF Schedule of Rates. Experience using systems such as DRS, Opti-Time, Job Manager, Totalmobile, or similar workforce management software. Understanding of health and safety requirements within construction and maintenance environments

Hire & Service Desk Coordinator Basildon, Essex £28,000 - £35,000 pa DOE Monday - Friday, Permanent Position We are looking for an organised and customer-focused Hire Desk Coordinator to join my Client's team. This role is central to the day-to-day operation of the hire desk, ensuring equipment is hired out efficiently while providing excellent customer service. Role: ·Responsible for coordinating hire bookings and dealing with enquiries ·Scheduling deliveries and collections of equipment ·Manage incoming hire enquiries by telephone and email. ·Process equipment hire bookings accurately and efficiently. ·Sending out invoices ·Sending quotes to customers when needed ·Coordinate equipment availability with the transport, and operations teams. ·Liaise with customers, drivers, engineers, and depot staff to ensure a smooth hire process. ·Monitor active hires, extensions, off-hires, and equipment returns. ·Resolve customer queries promptly ·Ad-hoc duties as requested extending on from the above. Your Experience: Experience in working within a scheduling or hire role is essential. Good organisational and time management skills. Confident to communicate with stakeholders on various levels - both internally & externally. Proficient with Microsoft Office packages - mainly word & excel Driver and own transport - desirable. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion

Our client in Basildon is a well-established international importer and wholesale distributor looking to recruit an organised and customer-focused Export Sales & Logistics Coordinator to join their busy office team on a permanent basis. This is a fantastic opportunity for someone with experience in export administration, logistics, sales support or customer service who enjoys working in a busy environment. Hours: Monday to Friday, 9:00am - 5:00pm. Location: Basildon Key Responsibilities: Process customer orders from receipt through to dispatch. Prepare export and shipping documentation. Coordinate shipments and liaise with freight providers. Manage customer accounts and handle enquiries by telphone and email. Process sample requests and maintain accurate customer records. Set up new customer accounts and monitor outstanding orders. Work closely with sales, warehouse and logistics teams to ensure timely deliveries. Support Account Managers and provide general sales administration.The Ideal Candidate: Previous experience in export, logistics, sales support or customer service. Strong communication and organisational skills. Excellent attention to detail. Good knowledge of Microsoft Office, particularly Word and Excel. Able to prioritise workload and work effectively in a busy environment. Positive, proactive and team-focused.If you're looking to join a successful business where no two days are the same, please apply today by submitting your CV

Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines

Responding to new customer enquiries and building strong relationships with existing customers. Keep up to date product information files and customer pricing information. Experience working in a fast paced sales and logistics office environment and is capable of making quick decisions that are righ

A leading organisation in their manufacturing space are currently seeking a Customer Services Coordinator to join their team to manage the overall customer operations and sales progression processes including managing the team. Work closely with other departments to solve customer issues and improve

Responding to new customer enquiries and building strong relationships with existing customers. Keep up to date product information files and customer pricing information Answering general office emails and calls as well as office admin roles such as filing, organising office supplies etc. Experienc

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Benefits for the successful Service Advisor: Competitive basic salary of £30,000 per annum OTE potential of up to £36,000 per year Overtime paid at enhanced rates for Saturday hours Monday to Friday working hours with a one-hour unpaid lunch break Rotational Saturday mornings with overt

Daily duties: Arrange vehicle services via telephone and face to face communication Understand customer's requirements, addressing any specific concerns Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians a

Service Advisor Location: Southend on Sea Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Upselling works to be completed and special o

Claims & Customer Service Advisor. Claims & Customer Service Advisor. This is an excellent opportunity for someone with insurance industry experience who enjoys working across claims, customer service, sales support and complaint handling, rather than being limited to a purely scripted conta

Gap personnel are currently recruiting for the role of Customer Service Advisor, SN25. The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 2 Customer Service Advisors. Put the customer at the centre of every decision and inte

Location: Remote (Work from Home) Language Requirement: Fluent Finnish & English Position Type: Full-Time Salary: Competitive + Benefits Help Keep Drivers Safe Across Europe Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people a

Our client offers an opportunity to gain experience within a face to face sales and customer service environment, supported by experienced sales professionals. Due to continued growth, they are looking to expand their sales division with motivated individuals interested in developing sales and custo

Contact customers to advise of further services or costs that arise during the service. Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Arrange alternative trans

Our client has become one of the countrys top sales and customer service and marketing companies, with associated sales and customer service companies both nationally and internationally. They are seeking individuals who are enthusiastic about sales and customer service and enjoy engaging with peopl

Contact customers to advise of further services or costs that arise during the service. Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Arrange vehicle services

This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment while using their technical knowledge to provide first-class support. You'll work closely with internal teams to ensure a smooth customer journey from enquiry through t

You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. Birthday Day Off after 1 years' continuous service.

Key Responsibilities Welcome customers and provide a professional first point of contact Book vehicles into the workshop and manage customer appointments Manage the workshop diary and daily schedule Raise estimates and gain customer authorisation for additional work Handle customer enquiries by pho

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail

The Customer Service Assistant is a key front-line role responsible for delivering an outstanding resident experience at our Preston student accommodation site. As the first point of contact for students, visitors, and external stakeholders, you will provide a professional, friendly, and solution-fo

School Receptionist (Turkish Speaking) Enfield.September Start | 6-Month Contract | £14.Horizon Teachers are recruiting a friendly and organised School Receptionist for a welcoming school in Enfield.The school has a large Turkish-speaking community, making fluent Turkish language skills highly des

Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. This position focusses on delivering timely, accurate follow-up with insurers, c

Greeting customers professionally and understanding their vehicle service needs. Maintaining accurate documentation of customer interactions and service details. Driving customer satisfaction scores and ensuring high service quality standards.

Sales & Customer Service Advisor - Multiple Brands. At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. As a Customer Experience Advisor, you will be part of an organisation that believes in

Are you an experienced Customer Service Advisor, Service Coordinator or Call Centre professional looking for a role where every shift makes a real difference?. As the Customer Service Representative, you'll be the first point of contact for customers requiring emergency assistance, generator hire, b

Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction. Customer Service, help desk or call center experience. Follow up on all written correspondence and escalate to c

You may currently be working as a Customer Service Representative, Customer Experience Advisor, Client Services Advisor, Customer Care Specialist or in a similar customer-facing role. Continuous improvement of customer service processes and overall customer experience. Previous experience in custome

FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home

Proper Recruitment are working with a growing Mortgage broker who are looking for an enthusiastic and customer-focused Customer Coordinator to join their expanding team. This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer

Customer Service Advisor Reports to: Branch Manager / Area Operations Manager Location: Bedford Department: Customer Service / Operations Our Client is looking for an experienced customer Service Advisor to join their growing team. The Role As a Customer Service Advisor, you'll be the first p

This opportunity is particularly well suited to someone with experience in an accountancy practice or financial services environment, where strong organisation, attention to detail, the ability to juggle multiple tasks, and excellent customer service are essential for a successful Office Administrat

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignm

Job Title: Customer Service RepresentativeDepartment: Customer ServicesReports to: Customer Service ManagerLocation: Rochester<p

We are seeking a proactive and customer focused Inside Sales/Customer Service Representative to join the team at our Keighley site. Cooperate with Customer Service and maintain CRM and ERP data. Sales, Customer Service, or similar roles.

THE ROLE As a Customer Service Advisor, you will provide excellent telephone-based customer service, taking customer orders, answering enquiries and resolving issues. This is an excellent opportunity for someone looking for genuine part-t