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  • Assistant Cafe Manager
    Assistant Cafe Manager
    9 days ago
    £13–£15 hourly
    Full-time
    Hounslow

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and talented individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the Assistant Manager, you will play a vital role in supporting the overall operations and management of our specialty coffee shop. You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment. If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply. Responsibilities: • Assist the Store Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly., • Train, mentor, and motivate staff members, fostering a positive and collaborative work environment., • Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximize profitability., • Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability., • Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Assist in organizing and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills., • Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with the ability to effectively train, motivate, and develop a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, and point-of-sale systems., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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  • Transport Manager
    Transport Manager
    15 days ago
    £45000–£47000 yearly
    Full-time
    Iver

    Employer: Roadx Logistics Limited Job Title: Transport Manager Location: Office 1, Manor House, Court Lane, Iver, SL0 9HL Hours: Full-time, 37.5 hours per week Salary: £46,000 per annum Contract: Permanent Start date: As soon as possible About Roadx Logistics Limited Roadx Logistics Limited is a UK-based logistics provider operating on a 24/7 basis, coordinating road freight movements and distribution activity for commercial and e-commerce clients. As our customer base and transport volumes continue to grow, we are recruiting a Transport Manager to oversee daily transport planning, compliance and service performance. The Role The Transport Manager will be responsible for the efficient and compliant operation of Roadx’s transport activity, including planning vehicle and driver utilisation and coordinating subcontracted capacity where required. The role will support service continuity, customer satisfaction and controlled growth. Key Responsibilities • Plan and optimise daily transport operations, including allocation and utilisation of drivers, vehicles, trailers and subcontracted transport capacity., • Coordinate maintenance planning and vehicle availability to minimise disruption and ensure service continuity., • Ensure compliance with UK transport and safety requirements, including drivers’ hours obligations, licensing, insurance, equipment safety and record keeping., • Liaise with subcontractors, authorised hauliers and logistics partners to arrange collections, loading, onward carriage and delivery of freight., • Monitor bookings and collection/delivery performance, resolving service issues and maintaining high customer service standards., • Review routeing data, traffic reports and operational KPIs to improve efficiency, reduce costs and support performance management., • Implement and maintain transport procedures, compliance checks and contingency plans in line with company and regulatory requirements., • Produce regular operational reports for senior management and contribute to continuous improvement initiatives. Essential Skills and Experience • Proven experience in transport/logistics operations management in the UK., • Strong understanding of transport compliance and operational control (e.g., planning, vehicle scheduling, service delivery monitoring)., • Experience managing fleets and/or coordinating subcontractors and third-party logistics partners., • Strong organisational and problem-solving skills with the ability to work under pressure., • Good IT skills (Microsoft Office and transport/logistics systems)., • Excellent communication and stakeholder management skills. Desirable • Qualification or certification in transport, logistics, supply chain or operations management., • Experience in time-critical logistics, e-commerce delivery operations, or multi-client distribution environments. How to Apply Please email your CV and a short cover letter outlining your relevant experience to our email address

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Business Development Manager
    Business Development Manager
    2 months ago
    £38640–£39000 yearly
    Full-time
    Hounslow

    Job Description - The Business Development Manager is responsible for driving the strategic growth of Noorani Travel Ltd by identifying new business opportunities, expanding the client base, and strengthening long-term commercial relationships. - The role requires advanced planning, coordination, and delivery skills to ensure business objectives are achieved while maintaining Noorani Travel Ltd’s superior standards of service delivery and commitment to customer satisfaction. - Develop and implement structured business development strategies aligned with company growth objectives. - Identify and evaluate new markets, customer segments, and service opportunities within the travel sector. - Apply project management principles to plan, monitor, and deliver business growth initiatives within agreed timelines and budgets. - Build, manage, and maintain strong relationships with individual and corporate clients across the UK. - Act as a key point of contact for high-value clients, ensuring service commitments are delivered accurately and professionally. - Negotiate commercial terms and service arrangements in line with company policies and customer needs. - Generate and convert new business leads through referrals, networking, and targeted outreach. - Monitor sales performance, prepare forecasts, and contribute to revenue planning. - Support the development of long-term client relationships to ensure repeat business and referrals. - Work closely with travel agents and operational teams to ensure client requirements are clearly communicated and delivered. - Coordinate multiple projects simultaneously, ensuring efficient resource allocation and service quality. - Support internal process improvements to enhance service delivery and operational efficiency. - Ensure all business development activities comply with relevant UK travel regulations and internal procedures. - Maintain accurate records of client engagements, agreements, and business development activities. - Represent Noorani Travel Ltd professionally at meetings, industry events, and networking functions.

    No experience
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