Customer service coordinator jobs in WolverhamptonCreate job alerts

A leading recruitment agency in Wolverhampton seeks a Sales & Customer Support Coordinator. Ideal candidates should possess strong IT skills, excellent communication capabilities, and a creative mindset. The role involves providing exceptional customer service, supporting sales operations, and adapt

Customer Sales Assistant/Branch Sales Assistant/Branch Sales Coordinator/Customer Sales Expert. As a Customer Sales Assistant, you’ll be the face of our branch, delivering exceptional customer service while prioritising safety for both customers and colleagues. Prepare quotes and assist customers

This role is essential as the first point of contact for customers, requiring excellent customer service and communication skills to diagnose and resolve IT issues promptly. A dynamic IT service provider in the UK seeks a personable Field Service Co‑ordinator to join their team.

A recruitment firm in Wolverhampton is seeking a Sales & Customer Support Coordinator to provide exceptional customer service, support the sales team, and assist with IT system implementation. This full-time role offers competitive pay of £13 per hour and a supportive work environment.

Location: West Midlands Salary: £50K - £60K + additional benefits Role summary: Our client are a leading logistics provider, due to continued growth they a looking to appoint a Solutions Design Project Manager. You will be the mastermind behind crafting both transportation and warehouse solutions tailored to our clients' needs. You will collaborate with customers to understand their logistical and warehousing requirements, and then design seamless, end-to-end solutions that integrate transport with warehousing operations. You then may manage the deployment of projects that involve both transportation and warehouse operations. You will be the central coordinator ensuring that our warehouse activities and transport timelines align perfectly to meet project goals. You will define project scopes that include warehousing elements, oversee implementation, and keep everything running smoothly from the warehouse floor to the final delivery. Key responsibilities Engage with clients to gather and analyse both their logistics and warehousing needs (trunking and C&D location selection, cast modelling, opened verse open networks). Design integrated solutions that include warehousing strategies such as storage optimisation, inventory management, and efficient movement of goods in and out of the warehouse (automation reasoning, pick strategy, order flow distances, storage and despatch media). Plan and manage projects that include both warehousing and transport components, ensuring cohesive execution (change management, PRINCE 2 or equivalent/experience, critical path analysis, interdependence mapping, MS project experience or equivalent). Coordinate with warehouse teams to ensure inventory management and storage solutions are integrated into the overall project plan. Monitor and report on both warehouse and transport milestones, keeping stakeholders informed of progress and any adjustments needed. Introduce and execute productivity improvement, promoting increased efficiencies and service and quality performance in the operation. Communicate, implement and maintain company policy and procedures throughout solutions designed or projects deployed. Experience: Ability to understand, summaries and using large volumes of data. Proven experience in both logistics and warehouse solution design. Strong analytical and problem-solving skills to integrate warehousing with transport solutions. Excellent communication skills to translate complex requirements into actionable plans. Strong project management experience, especially involving warehouse operations. Ability to work cross-functionally with warehouse staff and logistics teams. Excellent organisational skills and attention to detail to juggle both warehousing and transport elements. Proven record of successful customer interface and supplier management Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base to a high level as well as industry specific systems for warehouse and transport design. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role. TPBN1_UKTJ

Contract Logistics Solution Design & Project Manager Role Summary Solution Design Project Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day, and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: Reporting to the Logistics Director, you will be the mastermind behind crafting both transportation and warehouse solutions tailored to our clients needs. You will collaborate with customers to understand their logistical and warehousing requirements, and then design seamless, end-to-end solutions that integrate transport with warehousing operations. You then may manage the deployment of projects that involve both transportation and warehouse operations. You will be the central coordinator ensuring that our warehouse activities and transport timelines align perfectly to meet project goals. You will define project scopes that include warehousing elements, oversee implementation, and keep everything running smoothly from the warehouse floor to the final delivery. Engagement is key both with customers at operational and board level but with key internal departments/colleagues. Key responsibilities Engage with clients to gather and analyse both their logistics and warehousing needs (trunking and C&D location selection, cast modelling, opened verse open networks). Design integrated solutions that include warehousing strategies such as storage optimization, inventory management, and efficient movement of goods in and out of the warehouse (automation reasoning, pick strategy, order flow distances, storage and despatch media). Plan and manage projects that include both warehousing and transport components, ensuring cohesive execution (change management, PRINCE 2 or equivalent/experience, critical path analysis, interdependence mapping, MS project experience or equivalent). Coordinate with warehouse teams to ensure inventory management and storage solutions are integrated into the overall project plan. Monitor and report on both warehouse and transport milestones, keeping stakeholders informed of progress and any adjustments needed. Introduce and execute productivity improvement, promoting increased efficiencies and service and quality performance in the operation. Communicate, implement and maintain company policy and procedures throughout solutions designed or projects deployed. Measures Quality of solution design to meet customer requirements or options Conversion of solution design to contract win Accuracy of initial solution design to final operational way of working Delivery of projects to time and budget Management of project scope creep Essential criteria for this role Ability to understand, summaries and using large volumes of data. Proven experience in both logistics and warehouse solution design. Strong analytical and problem-solving skills to integrate warehousing with transport solutions. Excellent communication skills to translate complex requirements into actionable plans. Strong project management experience, especially involving warehouse operations. Ability to work cross-functionally with warehouse staff and logistics teams. Excellent organizational skills and attention to detail to juggle both warehousing and transport elements. Proven record of successful customer interface and supplier management Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base to a high level as well as industry specific systems for warehouse and transport design. Person Specification Team Player, empathic communicator, well presented, results oriented with a positive outlook and a clear focus on quality and performance. Always maintains a calm and rational presence, even when in high pressure situations. Appears comfortable and confident when dealing with other managers (both peers and superiors) and with subordinates. Can be seen to lead by example. Has the ability to challenge the norm and be creative in their approach? Have the ability and the track record to seek improvements without having to be prompted. Ability to identify problems and design deployable solutions. Able to understand basic business finance. Understanding of HGV compliance and capacities. Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Enhanced Company Pension Scheme Life Assurance Private Medical Cover Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! TPBN1_UKTJ

Ocean Export Coordinator Dudley | £36,000 | Mon-Fri 08:30-17:00 | Why Apply? Monthly bonus scheme (£100-£200) Private healthcare after 6 months 28 days holiday Join a growing international freight forwarding business Stable role with progression and long-term career potential Friendly, supportive operations team The Role An established global logistics business is looking for an experienced Export Bookings & Operations professional to manage worldwide air and sea freight shipments. You'll handle export bookings, liaise with overseas agents and co-loaders, track shipments, resolve issues, and maintain high data accuracy and customer service standards. Key Responsibilities Process and manage export bookings (FCL, LCL & air freight) Liaise with overseas agents, carriers and co-loaders Track shipments, manage exceptions and provide solutions Communicate with customers throughout the shipment lifecycle Arrange customs clearance and UK deliveries Maintain accurate data entry and close jobs to completion About You Minimum 2 years' freight forwarding experience (exports) Strong communication, organisation and problem-solving skills Detail-oriented, proactive and able to work independently Customer-focused with the ability to build strong relationship WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ