Customer Care Coordinator
4 days ago
Bristol
Clifton based business need a Customer Care Coordinator to join on a permanent basis Your new company Clifton based firm Your new role • Managing customer queries received by phone or email and responding promptly in line with service level agreements, • Allocating work to subcontractors and following up to ensure timely completion, • Monitoring outstanding remedial tasks and driving completion within a 28‑day period wherever possible, • Providing empathetic, professional support to customers throughout their journey, • Building strong working relationships with internal teams and external partners, • Maintaining accurate records and ensuring systems are updated at all times, • Supporting the achievement of customer service KPIs, • Adhering to all health and safety requirementsWhat you'll need to succeed, • 5 GCSEs (or equivalent) including Maths and English, • Customer Service qualification, • Experience within the residential housing or construction sector, • Understanding of building regulations and legal obligations, • Strong written English skills, • Ability to touch‑typeWhat you'll get in return, • Competitive salary with annual bonus, • Salary sacrifice car scheme, • Up to 33 days annual leave plus bank holidays, rising with length of service, • Two paid volunteering days each year, • Private medical insurance (employee‑paid cover), • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme, • Life assurance at four times annual salary, • Share incentive and savings schemes, • Access to an employee rewards portal with a wide range of benefitsWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF 4769416