Trabajos customer service team member en LeedsCrear alertas

We are seeking an experienced and motivated Bar Assistant Manager/Supervisor to oversee the daily operations of our bar within a busy UK restaurant environment. The ideal candidate will have strong leadership skills, a passion for hospitality, and proven experience in managing bar operations, stock, and staff. You will be responsible for ensuring exceptional guest experiences, maintaining high service standards, and assist in driving sales through effective management and creativity in our beverage offering. Key Responsibilities: • Operational Management: Oversee the smooth running of the bar, ensuring excellent customer service and adherence to health & safety, licensing, and hygiene regulations., • Team Leadership: Recruit, train, schedule, and manage bar staff, fostering a positive, professional, and motivated team environment., • Customer Experience: Maintain high standards of service, dealing effectively with guest queries, complaints, and special requests., • Stock & Inventory Control: Manage ordering, deliveries, and stock rotation, keeping accurate records to minimise waste and control costs., • Menu Development: Work with management to create seasonal drink menus, signature cocktails, and upselling opportunities., • Financial Management: Monitor budgets, control labour costs, and achieve revenue targets by driving bar sales and optimising profitability., • Compliance: Ensure compliance with UK licensing laws, Challenge 25 policy, and company standards., • Collaboration: Work closely with the restaurant management team to coordinate events, promotions, and service flow. Skills & Experience Required: • Previous experience as a Bar Manager / Assistant Bar Manager / Senior Bartender in a high-volume restaurant, bar, or hotel in the UK., • Strong leadership and people-management skills., • In-depth knowledge of cocktails, wines, beers, and spirits., • Proven ability to manage budgets, stock control, and financial reporting., • Strong customer service and communication skills., • Ability to work under pressure in a fast-paced environment., • Personal Licence Holder (preferred but not essential). What We Offer: • Competitive salary., • Opportunities for career progression within a growing restaurant group., • Training and development support., • A vibrant and supportive working environment.

Job Description: We are seeking an experienced and highly motivated Restaurant Manager to lead our front-of-house operations and oversee the daily running of our restaurant. The successful candidate will be responsible for delivering exceptional guest experiences, managing staff performance, and ensuring the restaurant operates smoothly, efficiently, and profitably in line with UK hospitality standards. The role requires strong leadership, excellent organisational skills, and a passion for customer service. You will play a key role in driving revenue, maintaining compliance with health & safety legislation, and fostering a positive working environment. Key Responsibilities: • Oversee daily restaurant operations, ensuring a seamless guest experience from booking to service., • Recruit, train, and manage front-of-house and back-of-house staff., • Create staff rotas and manage labour costs within budget., • Monitor and maintain high standards of food quality, service, and hygiene., • Ensure compliance with UK food safety regulations, licensing laws, and health & safety standards., • Handle customer feedback, resolving complaints quickly and professionally., • Work closely with the Head Chef and kitchen team to coordinate menus, specials, and promotions., • Manage stock control, supplier relationships, and ordering., • Analyse financial reports, control costs, and implement strategies to achieve sales targets., • Lead team meetings, provide regular training, and foster a culture of accountability and excellence., • Represent the restaurant at industry events, networking opportunities, and local community activities. Skills & Experience Required: • Proven experience as a Restaurant Manager or Assistant Manager in a UK hospitality setting., • Strong leadership and people management skills., • In-depth knowledge of food safety standards (Level 3 Food Hygiene preferred)., • Excellent financial and business acumen, with experience in budgeting and P&L management., • Exceptional customer service and communication skills., • Ability to stay calm under pressure and resolve issues effectively., • Flexibility to work evenings, weekends, and public holidays as required. Desirable Attributes: • Personal Licence Holder (advantageous)., • Experience working with reservation and POS systems., • Creative mindset for marketing initiatives and promotions., • Passion for food, wine, and hospitality.