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  • Customer Care Advisor
    Customer Care Advisor
    10 days ago
    Part-time
    London

    We are seeking a compassionate and dedicated Customer Care Adviser to join our dynamic team on a part-time basis. In this role, you will provide exceptional support to our clients by engaging in friendly conversations, offering reassurance, and delivering outstanding customer service. This position is particularly suited for individuals who are returning to the workforce, seeking to reduce their hours, or those who are retired and want to remain active and involved in the community. Key Responsibilities: • Serve as the primary point of contact for our clients, providing friendly and reassuring conversations to enhance their experience., • Deliver high-quality customer care by actively listening to client needs and responding with empathy and understanding., • Build and maintain positive relationships with clients to foster trust and loyalty., • Collaborate with team members to ensure a consistent and seamless customer experience., • Proactively identify customer concerns and work towards effective resolutions. Required Skills and Qualifications: • Excellent communication and interpersonal skills, with the ability to engage with a diverse clientele., • Demonstrable patience, empathy, and a caring nature when interacting with clients., • Enjoyment of conversation and a genuine enthusiasm for building lasting relationships., • A dependable and friendly approach, ensuring clients feel valued and understood., • Previous experience in customer service is advantageous but not essential; we welcome enthusiastic individuals eager to make a positive impact. If you have a passion for helping others and a desire to brighten someone's day through conversation and support, we would love to hear from you. We aim for an immediate start date for the successful candidate.

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  • Reservations Manager
    Reservations Manager
    1 month ago
    £12–£15 hourly
    Part-time
    London

    Azura is a vibrant restaurant and bar establishment in the heart of London, renowned for its exceptional dining, entertainment and guest experience. We are seeking an enthusiastic, experienced and hands-on Reservations/Reception Manager. Responsibilities: • Guest Reservations: Manage the end-to-end reservation process, from handling inquiries to confirming bookings, with a focus on accuracy and personalised service., • Guest Experience: Act as a primary point of contact for guests, ensuring every interaction reflects the high standards of Azura’s hospitality., • Table Management: Efficiently allocate and manage table bookings to optimize capacity while ensuring comfort and exceptional service for all guests., • Email Communication: Respond promptly and professionally to guest inquiries and booking requests received via email, maintaining a friendly and clear tone., • Hands-On Service: Collaborate closely with the hostess and restaurant team to assist with guest check-ins, accommodate special requests, and resolve any issues promptly and professionally., • Feedback & Insights: Gather guest feedback, identify trends, and share insights with management to continuously elevate the guest experience. Requirement: • A passion for hospitality and guest satisfaction., • Previous experience in reservations or front-of-house roles., • Outstanding communication and interpersonal skills, with a warm and professional demeanour., • Strong organisational skills and attention to detail., • Proficiency in reservation software (Ideally Sevenrooms) Morning OR evening shift available. If you’re passionate about creating unforgettable guest experiences and thrive in a hands-on role, we’d love to hear from you!

    Immediate start!
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