Trabajos customer success manager remote en YorkCrear alertas

CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion. A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position.

As a member of the EMEA Customer Success team, the Customer Success Manager will be responsible for managing and growing customer engagements across the region. The successful candidate will oversee a high-value customer portfolio with a clear mandate to drive customer retention, revenue growth, and

We're looking for a Senior Customer Success Manager to join our Customer Experience team at Pleo. As a Senior Customer Success Manager, your main markets will be UKI customers. You’re not motivated by customer-facing work or influencing customer outcomes through proactive engagement and collaborat

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Customer Success Manager, you will be the strategic bridge between Veeva and leading global life sciences organizations, empowering them to maximize

We’re looking for an Enterprise Customer Success Manager with a passion for building long‑term client relationships and driving measurable success. Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality. Contribution to process improvements, pla

The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments.

As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Enterprise clients who maintain the relationship with the stores directly. Your core responsibility will be working with customers as a trusted consultant and to own customer relations

We’re looking for a commercially minded, strategic Enterprise Customer Success Manager to own relationships with our largest and most complex UK customers, including multi-site veterinary groups. Experience: Proven experience in Enterprise Customer Success, Strategic Account Management or a simila

At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Once all interviews are complete, the manager will be in touch with a final decision. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences c

The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working wi

Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals. Minimum of 4 years of experience in Customer Success or SaaS account m

Own a portfolio of key UK dealer group accounts, with full responsibility for retention, satisfaction, and health. Collect and relay product feedback to help shape the roadmap for the UK market. UK, with a full driving licence and the willingness to travel to dealer sites when needed.

Prior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks. Positive, high-energy, service-oriented mindset — customers feel your investment in their success. Run structured kickoff calls t

Employment Type: Full time Location: UK Working Pattern: Remote Closing Date: 27th November The Service Delivery Manager is responsible for the management of day-to-day operations of the Embridge Managed Services (EMS) Team ensuring a professional, efficient and effective service is provided to all EMS customers. The role includes line management of a designated group of Managed Services team members, providing mentoring and support to help them deliver high-quality consultancy services to Embridge customers. Responsibilities also include monitoring performance against targets, maintaining service quality, and working under the direction of the Head of Customer Success to promote team wellbeing, safe working practices, and the effective management of any personnel or HR-related matters. This position is responsible for supervising the activities of the assigned team members and ensuring the smooth running of the allocated group, its service delivery, and associated commitments. The successful candidate will contribute to the continued growth of the Managed Services Team by encouraging the identification of upsell opportunities within the existing customer base. They will also support product development and innovation by providing feedback on customer trends, requirements, and insights gathered through service delivery activities. • 25 days paid holiday plus, • Competitive salaries, • Health benefits and paid volunteer days, • Pension contribution, • Excellent career progression, • Unit4 certifications, • To respond to customers in a timely manner and in accordance with customers SLAs., • To research and own logged tickets and provide the customer with a solution, work-around or action plan to achieve a utilisation target of 35%., • To assist colleagues with their tickets and act as an escalation point for customers., • To ensure consistent and professional delivery of the assigned teams managed service., • To perform mentoring and coaching for Managed Services Team members., • To manage, develop, and grow a high-performance team, to achieve exceptional service delivery, meeting defined utilisation and customer satisfaction targets., • Ensuring the Embridge Managed service offering conforms to the ITIL framework and service delivery best practices and oversee continuous improvement of service delivery., • Support ongoing business development for the Managed Services team and work with Sales & Marketing with any pre-sales support as required., • Engaging with Clients from pre-sales through to go-live acting as the point of authority on Managed Services operation and the point of escalation for operational performance., • Liaise with third party providers and vendors relating to Managed Services., • Feed into the development of viable new products and solutions that enables Embridge to continue to be competitive., • Management of existing accounts which enables Embridge to upsell and develop long term relationships with our clients., • Any other ad hoc tasks as reasonably required by the Head of Customer Success., • Have 2-3 years’ experience of delivery support in a multi-client environment., • Excellent analysis and investigation skills., • Excellent written and Verbal communication., • Excellent problem-solving skills., • In depth Knowledge of multiple UBW Modules or other ERP system., • Ability to create and deliver presentations., • Confident leader with an open, collaborative style and a practical, 'can-do' approach., • To have delivered build work or significant configuration on several modules within an ERP system., • To be self-sufficient in learning new products and skills., • Flexible and adaptable to a growing business and its needs., • An ability to stay calm under pressure and keep to deadlines., • Ability to lead the introduction of new processes to improve the delivery of our services, to meet appropriate quality standards., • Proven experience leading and developing high-performing service delivery or managed services teams, with a strong focus on mentoring, coaching, and people management., • A customer-focused professional who can build trusted client relationships, act as an escalation point, and ensure services are delivered in line with agreed SLAs and quality standards., • Strong operational and organisational skills, with the ability to manage workloads, monitor performance, drive continuous improvement, and maintain service excellence., • Excellent communication and stakeholder management skills, capable of working effectively with customers, colleagues, third-party vendors, and senior leadership., • Commercially aware and growth-oriented, with the ability to identify upsell opportunities, support business development activities, and contribute ideas for new products and service enhancements. Put meaning behind your work. If you have the skills, the capability, and an approach and ethos which mirrors ours, if you want to work in an environment which celebrates achievement and success, and nurtures and supports people to achieve their goals, then we want to hear from you. We are Embridge Consulting. We take pride in ourselves and our work. We treat others with respect and dignity. We pursue excellence. We are responsible for our actions, and we let them count. #J-18808-Ljbffr

Manage a portfolio of high-value customers across EMEA, focusing on Italy, to drive product adoption, ensure renewal performance, and foster strategic relationships with stakeholders.

Work closely with internal teams, such as Customer Success Leader, professional services, support, MITS, and product development, to ensure timely resolution of Customer issues. Act as the main point of contact for customer enquiries and issues while collaborating with the customer success leader fo

As a Senior Customer Success Manager for the EMEA region, you’ll serve as a trusted advisor to enterprise customers across the region. Immuta’s Customer Success team helps customers realize measurable value from Immuta’s Data Authorization Platform, enabling them to provision governed access t

Interest in product management, customer success, operations, automation, or fintech. Clear visibility into where customers struggle and where the product can improve. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and

You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs that

As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth. Feeding customer insights b

Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology. Comfortable working in a remote-first, fast-paced environment. Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.

Role: Customer Success Associate. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. Beyond onboarding, yo

Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. They should also be strong stakeholder managers with a focus on c

Answer L1 customer support requests to ensure our customers are successful with Budibase. Budibase is a technical product aimed at IT and software developers, and this role is crucial for ensuring our enterprise customers can successfully deploy and manage Budibase in their own self-managed environm

At Notabene, the success of our customers drives everything that we do, and our Customer Success team is at the heart of that. Around 5 years in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, managing your own book of cust

You have at least 2 years of experience in customer onboarding, training or customer success in B2B SaaS, or in hospitality operations combined with strong tech aptitude. Customer Product Success Specialist – Restaurant Onboarding (Swedish Speaker). As our Trainer, you are the first TheFork Manage

We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.

We're looking for a Commercial, customer-focused Customer Success Manager to own a high-volume portfolio of UK & EMEA customers, acting as their trusted advisor, your role will be focused on finding growth opportunities and ensuring a high retention rate across the portfolio, reporting into the Di

Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. Have a

Account Manager to hand over and transition qualified opportunities seamlessly.

Customer Success Manager - Research Participants - United Kingdom. We’re inviting customer success managers based in the UK to take part in a research study run by an institution focused on global policy change. This is a paid research participation opportunity, not a job as a customer success man

The Bitwarden Customer Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. Customer Success Engagement Manager. Furnish leadership with concise, actionable updates on high-impact customers—spotlighting usage trends, success milestones