134 Best customer success Jobs in Barnet (October 2026)

5 days per week including weekends 36-40 hours Location - Hadley Wood EN4 Limes, an incredibly bustling locale serving over 1000 customers per week, is expanding. As a result, we are seeking to add a professional and experienced Waitress/Waiter to our dynamic team in our newest location HADLEY WOOD EN4. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to become part of our team of 10 innovative and hardworking individuals. Responsibilities: 1. Deliver exemplary service while maintaining utmost professionalism., 2. Help prepare and serve drinks both hot and cold to meet customers needs., 3. Maintain a clean and sanitized work station following all health and safety guidelines., 4. Welcome customers, present menus, answer questions, and make recommendations., 5. Accept orders and handle cash and card transactions., 6. Participate in productive team briefings and contribute to a positive work atmosphere., 7. Engage with customers in a friendly manner, ensuring a pleasant and satisfactory café experience. Requirements: 1. Minimum of 1 year experience working in cafes or restaurants., 2. Excellent customer service skills and a friendly demeanor., 3. Ability to work efficiently in a high-pressure, fast-paced environment., 4. Ability to multitask and work well under pressure., 5. Good team player with a positive attitude. Working Hours: shift details will be discussed during the interview process, working weekends is a must. If you are an experienced individual who loves the cafe atmosphere, excels at customer service, and are ready for an exciting challenge, we invite you to join us at Limes. Let's brew success together!

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We are seeking a dedicated and experienced Head Waiter / Supervisor to join our team at a vibrant Moroccan restaurant and shisha lounge.We are looking for a full-time professional with previous experience in a similar supervisory role, ideally with experience working in North African or Middle Eastern cuisine. The successful candidate should have excellent English language skills, strong leadership and communication abilities, and a passion for delivering outstanding customer service.The position requires availability for evening and weekend shifts, with an immediate start.At our establishment, we value our team members and offer: • Flexible working hours, • Competitive wages, • A positive and supportive working environment

MARKETING MANAGER Full Time – Onsite | London About Layali Lounge Layali Lounge is a vibrant London restaurant offering an authentic and memorable Middle Eastern dining experience, combining quality food, stylish surroundings, hospitality, entertainment and exceptional customer service. As we continue to grow and strengthen the Layali Lounge brand, we are looking for an experienced, creative and commercially focused Marketing Manager to join our team. This is an exciting opportunity for a marketing professional who understands the hospitality industry and knows how to turn creative marketing activity into increased bookings, customer engagement, events and revenue. The Role We are looking for a proactive and commercially minded Marketing Manager to take responsibility for developing and delivering the overall marketing strategy for Layali Lounge. You will manage marketing activity across digital, social media, promotions, events, partnerships, customer engagement and local marketing, ensuring that Layali Lounge continues to build a strong presence in the London hospitality market. Working closely with the General Manager and management team, you will develop campaigns that increase brand awareness, attract new customers, encourage repeat visits and maximise restaurant and private-event bookings. The successful candidate will be creative, organised, commercially aware and confident managing marketing activity from concept through to delivery and performance analysis. Key Responsibilities Marketing Strategy • Develop and implement a comprehensive marketing strategy for Layali Lounge., • Create an annual and monthly marketing plan aligned with business objectives., • Develop marketing campaigns to increase sales, bookings, footfall and customer retention., • Identify opportunities to grow the Layali Lounge brand within the local London market., • Monitor hospitality, food, entertainment and consumer trends., • Research competitors and identify relevant market opportunities. Digital & Social Media Marketing • Oversee the overall social media strategy across Instagram, TikTok, Facebook and other relevant platforms., • Work with content creators or manage the creation of engaging photography, video, Reels and promotional content., • Develop monthly social media and content calendars., • Ensure consistent Layali Lounge branding, tone and messaging across all platforms., • Monitor engagement, reach, audience growth and conversion., • Respond to relevant customer engagement and online enquiries., • Identify social media trends and opportunities relevant to the restaurant. Promotions & Campaigns • Plan and execute promotional campaigns for food, drinks, seasonal offers and special occasions., • Develop campaigns around Christmas, Valentine's Day, Eid, Mother's Day, birthdays and other key dates., • Create campaigns designed to increase bookings during quieter trading periods., • Work with management to develop attractive offers while protecting profitability., • Measure campaign performance and make recommendations for improvement. Events & Private Hire • Develop marketing strategies to increase private events and group bookings., • Promote birthdays, engagements, celebrations, corporate events and other private functions., • Create promotional materials and digital campaigns for private events., • Build relationships with event planners, local businesses and relevant organisations., • Support the management team in promoting special events and entertainment nights. Influencers & Partnerships • Identify and build relationships with relevant local influencers, food bloggers and content creators., • Organise influencer visits and collaborations., • Develop partnerships with local businesses, hotels, offices and community organisations., • Explore opportunities for cross-promotions and collaborative campaigns., • Monitor the performance and commercial value of partnerships. Customer Acquisition & Retention • Develop initiatives to attract new customers to Layali Lounge., • Support strategies designed to increase repeat visits and customer loyalty., • Develop email, database and customer communication campaigns where appropriate., • Analyse customer feedback and identify opportunities to improve the overall guest experience., • Work with management to promote new products, menus and services. Advertising & Paid Marketing • Plan and manage paid advertising campaigns across relevant digital platforms., • Monitor advertising budgets and campaign performance., • Work with external agencies or suppliers where required., • Ensure marketing spend delivers measurable commercial results., • Analyse cost per lead, booking, customer acquisition and campaign return where appropriate. Brand Management • Maintain a consistent Layali Lounge brand identity across all marketing channels., • Ensure menus, promotional materials, digital content and advertising reflect the brand correctly., • Coordinate photography, videography, graphic design and promotional materials., • Ensure all marketing communications are professional, accurate and aligned with the restaurant's identity. Reporting & Performance • Monitor marketing performance on a weekly and monthly basis., • Provide management with clear marketing reports and recommendations., • Track key performance indicators including:, • Restaurant bookings, • Event enquiries, • Customer acquisition, • Social media engagement, • Website traffic, • Campaign performance, • Promotional performance, • Customer retention, • Use data and customer insights to improve future marketing campaigns. About You The ideal candidate will have: • Proven experience as a Marketing Manager, Marketing Executive or similar role., • Previous experience within hospitality, restaurants, food & beverage, leisure or lifestyle brands is highly desirable., • Strong understanding of digital marketing and social media., • Experience developing and implementing marketing strategies., • Strong knowledge of Instagram, TikTok, Facebook and Google platforms., • Experience creating and managing marketing campaigns., • Strong understanding of local marketing and customer acquisition., • Experience working with influencers, content creators and commercial partners., • Excellent written and verbal communication skills., • Strong creative and organisational skills., • Commercial awareness and understanding of marketing budgets., • Ability to analyse marketing data and turn insights into practical actions., • Excellent attention to detail., • Ability to manage multiple campaigns and deadlines., • Proactive, enthusiastic and hands-on approach., • Ability to work independently while working closely with senior management., • Passion for hospitality, food, events, entertainment and customer experience. Key Personal Qualities We are looking for someone who is: • Creative – able to develop fresh marketing ideas and campaigns., • Commercial – understands that marketing must contribute to business performance., • Proactive – identifies opportunities rather than waiting to be asked., • Organised – able to manage multiple campaigns and deadlines., • Data-driven – comfortable reviewing performance and making improvements., • Customer-focused – understands what motivates customers to visit and return., • Hands-on – willing to be actively involved in content, campaigns and events., • Professional – represents the Layali Lounge brand positively at all times. What We Offer • Full-time position based at Layali Lounge, London., • Opportunity to take ownership of the marketing function for a growing hospitality brand., • Creative and varied working environment., • Direct involvement with the management team., • Opportunity to develop and implement your own marketing ideas., • Opportunity to build a strong portfolio within the hospitality industry., • Competitive salary depending on experience., • Opportunities for career development and progression. Position Details Job Title: Marketing Manager Company: Layali Lounge Location: London Employment: Full Time Working Arrangement: Onsite Industry: Hospitality / Restaurant / Food & Beverage Join Layali Lounge If you are an ambitious and commercially minded marketing professional who can combine creativity, digital marketing, local marketing and business development, we would love to hear from you. Join Layali Lounge and play a key role in growing our brand, increasing customer engagement, driving restaurant bookings and developing our private events business.

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MEAA

Assistant General Manager (AGM)

Assistant General Manager — Progression to General Manager MEAA London MEAA is looking for an ambitious, experienced Assistant General Manager to join our London restaurant with a clear objective: develop into the General Manager role within approximately 3–6 months. This is not a conventional AGM position. We are looking for someone capable of becoming the person ultimately responsible for one of our busiest restaurants. MEAA London is a high-volume operation serving approximately 4,000 covers per week, with around 150 covers and generating approximately £100,000 in weekly revenue. It combines the pace and complexity of a major-volume restaurant with the standards, attention to detail and personal service expected from a premium hospitality business. The opportunity You will initially work alongside the existing management team, learning the MEAA operation, culture and standards while progressively taking responsibility for the restaurant. The 3–6 month development period will cover the full GM remit, including: * Leading a large FOH and management team through high-volume services * Maintaining consistently high standards across up to 4,000 weekly covers * Taking ownership of guest experience and handling issues confidently * Recruitment, onboarding, training and development * Building a strong management and supervisory team beneath you * Rotas, labour deployment and productivity * Sales performance and commercial decision-making * Wage and operating cost control * Restaurant P&L understanding and accountability * Driving average spend and identifying revenue opportunities * Maintaining service, presentation, cleanliness and brand standards * Using guest feedback and operational data to improve performance * Working closely with the Head Chef and kitchen leadership * Developing regular customers and ensuring our best guests are recognised * Leading pre-shifts, management meetings and performance reviews * Taking increasing responsibility for the entire operation until ready to step into the GM position Who we’re looking for We are not looking for someone who simply wants their next AGM job. We’re looking for somebody who wants to run a substantial restaurant and can demonstrate that they have the potential to do so. You will probably already be a strong AGM, Deputy GM or experienced senior restaurant manager within a high-volume operation and feel ready for the next step. You should be comfortable operating in an environment doing £100k+ per week and understand that delivering 4,000 covers requires organisation, pace and strong management rather than simply being visible on the restaurant floor. You should be: * A strong and confident leader * Commercially aware * Highly organised * Excellent with guests * Comfortable managing and developing people * Calm during extremely busy services * Able to hold people accountable without creating a negative culture * Obsessed with consistency and detail * Comfortable working with numbers and KPIs * Able to identify problems before they become problems * Hands-on when necessary, without becoming trapped in individual sections * Ambitious enough to want responsibility for the whole business Experience in a high-volume premium restaurant, busy independent group or quality multi-site restaurant business would be particularly relevant. What success looks like This role comes with a genuine progression plan. During your first months you will be expected to demonstrate that you can progressively take ownership of: People → Service → Operations → Commercial Performance → The Entire Restaurant The intention is that, once you have demonstrated that you can consistently operate the restaurant to the required standard, you will progress into the General Manager position. This is therefore an opportunity for someone who is already close to GM level but wants the opportunity, support and scale to make that step. About MEAA MEAA is built around excellent food, atmosphere and genuinely warm hospitality. We want high standards without stiff or scripted service. Our managers are expected to know their teams, know their customers and create an environment where people enjoy working as much as customers enjoy visiting. As MEAA grows, there will also be opportunities beyond individual restaurant management for the strongest people within the business. Location: London Position: Assistant General Manager Progression: General Manager Expected development period: approximately 3–6 months Restaurant volume: approximately 4,000 covers per week To apply: Send your CV together with a short introduction explaining the size and type of operation you currently manage and why you believe you’re ready to progress into a GM role.

GRILL CHEF Layali Lounge – London About Layali Lounge Layali Lounge is a vibrant and welcoming restaurant in London, offering guests an authentic and memorable dining experience inspired by Middle Eastern and Mediterranean cuisine. Our menu focuses on fresh ingredients, traditional flavours and expertly prepared grilled dishes. We are committed to delivering high-quality food and excellent service in a warm and stylish restaurant environment. The Role We are looking for an experienced and passionate Grill Chef to join the kitchen team at Layali Lounge. The successful candidate will have strong experience working on a charcoal grill, grill or similar cooking section, with a good understanding of cooking meats to the correct temperature while maintaining quality, consistency and presentation. You will play an important role in ensuring that our grilled dishes are prepared to a consistently high standard throughout service. Key Responsibilities • Prepare and cook a range of grilled dishes in accordance with Layali Lounge recipes and quality standards., • Operate the grill safely and efficiently during busy services., • Prepare and cook chicken, lamb kebabs, skewers and other grilled dishes to the required standard., • Ensure all meat is cooked correctly according to food safety requirements and customer specifications., • Maintain excellent portion control and consistency., • Prepare mise en place and ensure your section is fully stocked and ready for service., • Monitor cooking times and coordinate with the kitchen team to ensure food is served promptly., • Maintain a clean, organised and efficient grill section throughout service., • Follow all food hygiene, health & safety and HACCP procedures., • Ensure correct storage, labelling, temperature control and stock rotation., • Minimise food waste and use ingredients efficiently., • Work closely with the Head Chef, Sous Chef and wider kitchen team., • Support other kitchen sections when required., • Maintain high standards of food presentation and quality at all times., • Assist with cleaning and closing down the kitchen and grill area., • Contribute to maintaining a positive and professional kitchen environment. Experience & Skills The ideal candidate will have: • Previous experience as a Grill Chef, Chef de Partie or similar role., • Strong grill experience – essential., • Experience cooking meat, poultry, kebabs, skewers and grilled dishes., • Experience within a busy restaurant or high-volume kitchen., • Good knowledge of food safety and kitchen hygiene standards., • Ability to work efficiently under pressure during busy services., • Excellent attention to detail and consistency., • Good communication and teamwork skills., • Reliable, punctual and professional approach to work., • Ability to follow recipes, portion specifications and kitchen procedures., • Passion for producing high-quality food., • A willingness to learn and develop within the business. What We Offer • Competitive hourly rate, depending on experience., • Opportunity to work within a busy and growing London restaurant., • Supportive and professional kitchen environment., • Opportunity to develop your culinary skills., • Opportunities for progression within Layali Lounge. Position Details Position: Grill Chef Location: London Employment: Full-time / Part-time Work Location: In person Experience: Previous grill experience essential Join the Layali Lounge Team If you are an experienced Grill Chef who takes pride in preparing high-quality grilled food and enjoys working in a fast-paced restaurant environment, we would love to hear from you. Join Layali Lounge and become part of a team committed to great food, great service and an exceptional guest experience.

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Coffee Circus

Speciality Coffee Barista

27 days ago

Full-time

London

Coffee Circus is an independent coffee shop based in Crouch End which aims to serve the best coffee, smile and customer service in town. We're known for the best coffee in Crouch End! We are looking for a full-time Barista with plenty of experience and passion about coffee to join our team for a long term position. You must: Smile & Be well presented.Work well under pressure & Keep organised. Able to use own initiative and Must know: Latte Art, espresso dial in Passionate about Coffee V60/Aeropress knowledge is a bonus (Training can be given if not)Be fluent in English.Be reliable & on time. We offer: Competitive SalaryFull trainingApprox 40/45 hours per week. No eveningsDaily cash tipsUse of the following equipment: Grinders:Malhkonig E80s GBW, Malhkonig E65 GBW, Ditting KR1203Espresso machine: La Marzocco Linea PB Pay is based on experience. Apply with a strong covering letter, picture and a copy of your CVPlease note references will be required and applicants will be required to demonstrate their coffee skills during interview/trial. Due to the high volume of applicants we can only respond to those who have been successful for interview. Please do not apply if you do not have coffee experience and live more than 30mins away.

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Wraith Continental Ltd

We are looking for a reliable, experienced Vehicle Mechanic to join our busy independent workshop in the Barnet area. We are looking for someone who is: • Experienced in servicing, repairs and diagnostics, • Reliable, punctual and hardworking, • Able to work independently as well as part of a team, • Takes pride in producing a high standard of workmanship, • Experienced with a wide range of vehicles, • Holds a full, clean UK driving licence, • Has their own tools, • Ideally has MOT experience, although this is not essential The successful applicant will need to be comfortable carrying out road tests and moving customer vehicles, so a valid full UK driving licence is essential. Salary will be dependent on experience and qualifications. If you are an experienced mechanic looking for a long-term position with a well-established independent garage, please get in touch.

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Borneo Cafe & Bakery

Experienced Barista – Full-Time

We are looking for an experienced and passionate Barista to join the team at our new Borneo Bakery & Pâtisserie in Winchmore Hill. The successful candidate must have a minimum of 2 years’ professional barista experience and be confident in preparing high-quality artisan coffee to a consistently high standard. Job type: • Permanent, • Full Time, • Weekend availability Benefits: • 28 Days Paid Holiday, • Company pension, • Free meal on shift, • Store discount The role: • Prepare high-quality artisan coffee, including a full range of espresso-based drinks, • Ensure consistent espresso extraction, milk texture and presentation, • Work confidently and efficiently during busy periods, • Provide friendly and professional customer service, • Maintain a clean and organised coffee station, • Assist with serving customers and counter duties when required, • Follow food hygiene, health and safety standards, • Work closely with the rest of the team to provide an excellent customer experience The candidate: • Minimum 2 years’ professional barista experience – essential, • Strong knowledge and experience in preparing artisan coffee, • Confident using professional espresso machines and grinders, • Excellent knowledge of espresso extraction and grinder adjustment, • Confident with milk steaming, texturing and coffee presentation, • Able to prepare coffees quickly while maintaining quality and consistency, • Friendly, reliable and well presented, • Comfortable working in a busy, fast-paced environment, • Excellent communication and customer service skills, • Able to work well as part of a team, • Valid right to work in the UK Join Borneo Borneo Café & Bakery has been serving the Palmers Green community since 2017, offering freshly baked pastries, cakes, desserts and quality coffee. We are now growing our team with the opening of our second location, Borneo Bakery & Pâtisserie in Winchmore Hill. If you are an experienced barista who takes pride in preparing excellent artisan coffee and providing great customer service, we would love to hear from you. Location: In person

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Local Partner Ltd

Personal Assistant / Business Support Assistant

Location: Primarily home-based, with regular attendance at our office in NW3 7TT Hours: 20–30 hours per week Position: Part-time Salary: Competitive, depending on experience About the Role We are looking for a highly organised, reliable and proactive Personal Assistant / Business Support Assistant to provide direct support to the business owner and assist with the day-to-day running of our procurement business. The role will be primarily home-based, with some time required at our office in NW3 7TT. The successful candidate will need to be comfortable working independently, managing priorities and dealing with a variety of tasks across both personal and business matters. This is a varied role for someone who enjoys being organised, taking responsibility and making sure things get done. Key Responsibilities Personal Assistant Support • Manage and organise the business owner's diary, appointments and commitments., • Help prioritise daily and weekly tasks., • Arrange meetings, calls and appointments., • Prepare reminders and follow-ups., • Assist with personal administration and occasional personal errands where required., • Help keep paperwork, correspondence and important information organised., • Manage confidential information with complete discretion. Business Administration • Assist with general administration for the procurement business., • Draft, format and send emails and correspondence., • Follow up with suppliers, customers and care homes., • Maintain accurate records and update spreadsheets and databases., • Organise documents, contracts, applications and supplier information., • Help monitor outstanding actions and ensure they are followed up., • Assist with preparing reports, price information and other business documents., • Keep track of important deadlines and renewal dates. Supplier & Customer Support • Communicate professionally with suppliers and customers by email and telephone., • Follow up outstanding issues and requests., • Assist with setting up new customer and supplier accounts., • Help obtain information, quotations and documentation., • Keep records of ongoing issues and actions., • Escalate matters to the business owner when required. General Office Support • Help maintain an organised filing system., • Organise digital and physical documents., • Assist with scanning, printing and document preparation., • Support general office administration., • Help improve administrative processes and make the business more efficient. The Ideal Candidate We are looking for someone who is: • Highly organised and methodical., • Reliable and trustworthy., • Proactive rather than waiting to be told what to do., • Confident communicating by email and telephone., • Comfortable dealing with suppliers, customers and business contacts., • Able to manage several tasks at the same time., • Good at following up and making sure actions are completed., • Discreet and comfortable handling confidential information., • A good written communicator with excellent attention to detail., • Comfortable working independently from home., • Confident using Microsoft Office, Outlook, Word and Excel., • Able to learn new systems and processes quickly., • Flexible and willing to help across both personal and business administration. Experience Previous experience as a Personal Assistant, Executive Assistant, Business Administrator, Office Manager or similar would be beneficial. Experience within procurement, care homes, facilities management, hospitality or a supplier/customer-facing business would be an advantage, but is not essential. Most importantly, we are looking for someone who is organised, dependable, practical and capable of taking ownership of tasks. Working Arrangement The position will be 20–30 hours per week, depending on the needs of the business and the successful candidate. The majority of the work can be completed from home, but the role will require regular attendance at the office in NW3 7TT. The exact working days and hours can be discussed and agreed with the right candidate. What We Offer • Flexible part-time working arrangement., • Primarily home-based working., • Regular office-based working in NW3 7TT., • A varied role with responsibility and autonomy., • Direct working relationship with the business owner., • Opportunity to become an important part of a growing procurement business., • Potential for the role and hours to develop over time. To Apply Please provide a CV and a brief covering note explaining your relevant experience, availability and why you feel you would be suitable for the role. We are particularly interested in candidates who can demonstrate excellent organisation, attention to detail, initiative and discretion.

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IP FIRE & SECURITY

Security Systems Engineer

We are looking for a Security ==Engineer== to join our highly valued team on a Full-Time, Permanent basis. Security ==Engineer== (CCTV, Access Control & ==Intruder== ==Alarms==) Role and Responsibilities: • Installation, Service, Repair, Fault-finding & Maintenance of IP CCTV, Access Control & ==Intruder== ==Alarm== Systems, • Field based role, covering a number of sites, • Working on a range of brands of manufacturer, • Take responsibility for the overall quality of the work delivered, • Carry out effective communication with customers at all times, • Ensure tasks are completed efficiently, • Providing support to team members where required Please contact me for more information

APPRENTICE BARBER – FEMALE APPLICANTS ENCOURAGED

APPRENTICE BARBER – FEMALE APPLICANTS ENCOURAGED 💈 FADES HAIR STUDIO – Harrow, London Fades Hair Studio is looking for a motivated Apprentice Barber to join our growing team. This is a great opportunity for someone who wants to build a professional career in barbering and learn within a busy, modern barbershop environment. THE ROLE You will receive training and practical experience in: • Fades, tapers and men’s haircuts, • Clipper and scissor techniques, • Beard shaping and grooming, • Client consultation and customer service, • Reception and answering telephone calls, • Booking appointments, • Keeping the shop clean and professional, • Helping with Instagram, TikTok and social media content, • Working alongside experienced barbers WHO WE’RE LOOKING FOR We want someone who is: • Friendly, confident and professional, • Reliable and punctual, • Passionate about barbering, • Willing to learn and take direction, • Comfortable speaking with customers, • Keen to develop a long-term career in the industry No previous barbering experience is necessary. 💷 Apprentice pay from £8.00 per hour, subject to age and apprenticeship year 📍 Fades Hair Studio – Harrow, London 🎓 Training and development provided ✂️ Opportunity to progress into a qualified barber position Female applicants are particularly encouraged to apply as we are looking to increase female representation within our barbering team. APPLY TODAY Send your CV and a short introduction about yourself. FADES HAIR STUDIO Setting the Standard in Men’s Grooming

Field Service Engineer

Gaming Machine, Pool Table & Jukebox Service Engineer Location: Hertfordshire, North London and surrounding areas Job type: Full-time, permanent Company: Crystal Leisure Ltd Salary: Competitive, dependent on experience Benefits: Company vehicle, fuel card, tools, uniform and workplace pension About the role Crystal Leisure Ltd is looking for a reliable and practical Field Service Engineer to install, maintain and repair gaming machines, pool tables, jukeboxes and associated leisure equipment across our customer locations. You will work mainly in pubs, clubs and other hospitality venues, responding to service calls and ensuring that equipment is safe, presentable and operating correctly. This is a field-based role involving regular travel throughout Hertfordshire, North London and the surrounding areas. Previous experience with gaming or leisure equipment would be an advantage, although training can be provided to a candidate with strong electrical, mechanical or technical ability. Main responsibilities • Diagnose and repair faults on digital gaming machines, fruit machines and other amusement equipment., • Service and repair pool tables, including coin mechanisms, ball releases, cushions, cloth and levelling., • Diagnose and repair digital jukeboxes, amplifiers, speakers and associated audio equipment., • Install, exchange and remove equipment at customer premises., • Configure equipment, internet connections, routers and basic network settings., • Complete preventative maintenance and equipment safety inspections., • Carry out software updates and basic equipment programming., • Maintain accurate digital job sheets, service records and parts-used information., • Manage spare parts and tools carried in the company vehicle., • Keep equipment clean, secure and professionally presented., • Communicate clearly with venue managers and staff., • Escalate recurring or complex technical faults when required., • Assist with machine collections, cash handling or meter readings where authorised and properly trained., • Follow company procedures relating to security, cash, data protection and health and safety., • Participate in an agreed out-of-hours or weekend call-out rota. Essential requirements • Good practical electrical, mechanical or technical skills., • Ability to diagnose faults logically and work independently., • Basic understanding of computers, software and networking., • Good communication and customer-service skills., • Reliable, organised and able to manage a daily workload., • Comfortable working in pubs, clubs and hospitality venues., • Physically capable of moving equipment safely with appropriate assistance and handling equipment., • Full UK driving licence., • Willingness to travel throughout the company’s service area., • Flexibility to work occasional evenings, weekends and bank holidays as required., • Honest and trustworthy, particularly when working around cash and valuable equipment. Desirable experience Experience in any of the following would be beneficial: • Gaming, amusement or fruit machines., • Pool tables and coin-operated equipment., • Digital jukeboxes and commercial audio systems., • Electronic or electrical fault-finding., • Computers, routers, Wi-Fi and network cabling., • AV, CCTV, alarms or other field-service equipment., • Working in pubs, clubs, arcades or the wider leisure industry., • PAT testing or relevant electrical qualifications. What we offer • Competitive salary based on experience., • Company vehicle and fuel card., • Company phone or tablet., • Tools, equipment and uniform., • Full product and systems training., • Workplace pension., • Holiday entitlement., • Overtime and call-out opportunities., • A varied, hands-on position with opportunities to develop your technical skills., • The opportunity to work with both established leisure equipment and new interactive gaming technology. Working hours The normal working pattern will be agreed with the successful applicant. Because our customers operate within the hospitality sector, some evening, weekend and bank-holiday work may be required. Participation in an on-call rota may also form part of the role. How to apply Please send your CV together with a short explanation of your relevant technical or field-service experience. Applicants from electrical, mechanical, AV, IT, vending, security or similar service backgrounds are encouraged to apply.

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