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Customer support executive jobs in United Kingdom

Big Mamma Group
Junior Sous Chef
7 hours ago
£51717 yearly
Full-time
London
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 34 restaurants in Europe (France, Monaco, England, Spain, Germany, Italy, Belgium and Ireland) and UAE (Dubai). Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers. For restaurants in London, we are looking for a talented Junior Sous Chef who will become the and of tomorrow. Your main tasks: FROM CREATION TO PLATE EXECUTION • Participate in the menu change process alongside the Executive Chefs, contributing to a unique culinary experience., • Speed and precision at the pass will be your hallmark., • Ensure every dish is perfect, adhering to the Group's recipes and standards. OPERATIONAL EFFICIENCY • You are the Chef's right hand, ensuring everything is impeccable: compliance with hygiene standards, a well-organized team, and checks always aligned with objectives., • Manage Food Costs like a true leader: zero waste, flawless inventories, and always on-time orders., • Plan, organize, and lead the brigade with energy and precision. SUCCESS IS BUILT ON TEAMWORK • Train and support your team daily, sharing passion and professionalism., • Build your Squad: your leadership creates harmony and makes the workplace stimulating and positive. Our offer: • Highly competitive salary, • Full time role, • 2 consecutive days off per week, • 28 days paid holiday per year, • Pension scheme, • Permanent contract, • Meal on shift: we serve the staff meal before the lunch and dinner shift, • Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends, • Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities., • And much mooore!
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Chicome
Interviews today
Waiter / Waitress
9 hours ago
£15.5 hourly
Full-time
London
Chicome is a family-run high-end Mexican Fusion Restaurant and Bar located in St Katharine Docks (Tower Bridge) that provides executive-level dining to its guests with high attention to detail service. Opened in late 2023 we continue our growth and take pride in our team that makes it happen every day! We are a people business. Chicome is looking for an experienced Waiter / Waitress to join the team and provide exceptional service to a mix of corporate and casual diners. The position is full time (35 - 45 hours). Responsibilities & Requirements: • Previous experience in a similar position within the hospitality sector preferably in a premium restaurant, • Run day-to-day operations of the dining area, ensuring high service standards., • Ensuring smooth service flow, addressing guest feedback with professionalism, and maintaining Chicome's impeccable reputation., • Working closely with the kitchen and bar teams to deliver a harmonious, high-energy dining experience., • Excellent organizational and time-management abilities., • Ability to work in a fast-paced, low-pressure environment. What’s in it for you… • Uncapped tronc with sales-driven bonuses, • Become part of a team that’s very passionate about creating great customer experiences., • Opportunity for career advancement and professional growth., • The opportunity to join an innovative, exciting brand with a unique offering in the heart of London., • A supportive and collaborative work environment., • The chance to challenge the norm and work in an environment that is both creative and rewarding.
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Clays
Interviews today
Server
1 day ago
£15.17–£16.67 hourly
Full-time
London
LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 and 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes Our Floor Team is key to the execution of our competitive socializing experience and the Food & Beverage delivery in a fast paced exciting environment. You will work closely with the kitchen and bar team to deliver exceptional standards of service. We are looking for highly motivated servers that have a desire to be trained and upskill themselves, or even become future leaders of our business. You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve preparation for general service, setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. We are looking for a self-driven individual that strives for excellence. Ideally with some experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities • Serving food and beverage in a professional manner with high level of customer service, • Perfect execution of our service wheel, • Checking with guests to ensure they are enjoying their food and drinks, • Presenting our F&B Kiosk and show the guests how to use it, • Cooperate and communicate effectively with bar, host and kitchen staff in a calm and professional manner, • Always strive towards best customer satisfaction, • Execution of private and corporate events, • Committing drink & food specifications to memory, • Understanding of our technology, • Communicating the business and technology to our guests, • Maintaining H&S expectations, • Making incredible recommendations based on your knowledge and training, • Setting up for service, • Completing curriculum of the Clayers Academy, • Be a brand champion maintaining expectations and delivery at all times Skills and desired qualifications • Able to demonstrate excellent communication skills, • Able to work under pressure, • Passionate about the food & beverage industry., • Experience in a high volume bar or restaurant is preferred but not essential., • 1 years of experience in the hospitality industry, • Demonstrate an interest and drive for the hospitality industry, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experience, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and client, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.17 per hour as well as weekly Tronc service charge distribution. Other great benefits include: Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.
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Blank Street Coffee
Shift Lead | Mayfair
3 days ago
Full-time
London
About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams' best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment is a must, • Strong decision-making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high-volume environments, • Be an exemplary ambassador of our brand to new neighbourhoods What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive, • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution-focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements • Experience in the customer service or hospitality industry, • Availability that meets the needs of our cafes, • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday), • Availability to work between 6:30 am and 9:00 pm, • Weekend and holiday availability preferred, • You must be authorised to work in the UK
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Hosco
Housekeeping Manager
4 days ago
Full-time
London
Summary: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation. 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication. 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management. 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. a. Integrates Royal Way service standards, guest comments and feedback to attain and constantly improve ratings. b. Demonstrates positive results in Workplace Safety, Crew Satisfaction, Time and Attendance, Guest Satisfaction, financial aspects, and other key results areas. c. Is highly visible and regularly walks around all areas of the ship, maintains a good communication and working relations with all Hotel and Marine Departments d. Identifies any safety concerns and takes immediate action to correct. e. Has a full understanding of Ship sanitation procedures, OPP, USPH, Shipsan guidelines and regulations, daily follow up on all related sanitation and cleaning logs. 2. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 3. Supervises all cleaning processes in the public/crew areas. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 4. Collaborates with the Executive Housekeeper to review the requirements of the day’s schedule, before briefing AHSK or HSKS a. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. b. Works in conjunction with the AHSK & HSKS to coordinate, schedule, and supervise the cleaning activities. c. Directs, coaches, supports, supervises, and evaluates the performance of all direct reports. d. Manages the assignment of duties, responsibilities, and workstations to his/her staff. e. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 5. Presents any overtime needs to Executive Housekeeper for a final approval. a. Will be responsible for auditing crew timecards. 6. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 7. Attends meetings, training activities, courses and all other work related activities as required. 8. Is responsible for conducting daily inspections in the areas assigned. 9. Is responsible for filling out performance evaluations, for direct reports 10. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. a. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 11. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with 12. Ensure that adequate products, including supplies and guest amenities are always available, thorough follow up with all pending or future orders, ship inventories and equipment shortages or malfunctions. 13. Delivers the ratings results the company has set forth, consistently checks Medallia for a deep dive into comments related to Housekeeping service, or ship maintenance and cleanliness. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 14. Understands the budget and the numbers behind the business, contributes to the future orders and correctly use the C&R allocated funds for an efficient operation. 15. Develops and executes tactical plans to achieve financial targets, manage inventories for a flawless operation, properly schedule teams and projects to stay within Company/Department allocated Overtime funds. 16. Develops new ideas for operational efficiencies, good ability for cost saving, new initiatives for Overtime efficiency. 17. Command presence amongst crew and fellow peers. Leads by example and WAYS standards. 18. Fosters professional relationships with guests, management, and crew, maintains perfect grooming standards, communication skills and reputation. 19. Maintains an approachable style with guest and crew, listen to guest and employee needs and suggestions. 20. Is always open to new ideas and avoids being judgmental, shifts easily back and forth in between Supervising and Coaching. 21. Makes decisions based on facts not feelings, constantly checks on the outcome of the projects or tasks delegated. 22. Demonstrate sound business ethics, always fair, genuine, and respectful. 23. Develops creative solutions to business challenges, remain positive when challenged. 24. Takes personal responsibility for everything that happens in assigned area, delegates according with the results expected, understand the skills of his direct reports, and supports all New Hires into their roles within the Organization. 25. Empowers and delegates the team as well as holds them accountable for their results, consistently enable all direct reports to perform better for higher results. 26. Always leads by example and always maintaining composure. 27. Manages change effectively within all areas of the Housekeeping department, keeps an open mind and positive approach to all company’s new initiatives, projects and SOP’s. 28. Shows interest in helping and developing others, gets involved in all training sessions, New Hire fast track development. 29. Provides appropriate feedback, inspires, motivates, and guides others towards goals. 30. Recognize and reward performance, promotes talent and leads other on their career development. 31. KPI’s assigned to position/department. 32. Gives constructive feedback to the team members who are not performing and use progressive discipline system to coach and discipline, manages hard conversations and inspire employees to perform better and correct mistakes. 33. Accurately identifies talent and follows the company’s promotions process. 34. Conduct all HK position on-the-job training for all new hires and returning crew. 35. Reports to workstation assignment on time and properly groomed and dressed according to standards. This includes a clean uniform, nametag, and any other uniform related items. 36. Attends meetings, training activities, courses and all other work related activities as required. 37. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
No experience
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Blank Street Coffee
Shift Leader | Notting Hill Gate
3 days ago
Full-time
London
About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams' best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment is a must, • Strong decision-making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high-volume environments, • Be an exemplary ambassador of our brand to new neighbourhoods What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive, • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution-focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements • Experience in the customer service or hospitality industry, • Availability that meets the needs of our cafes, • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday), • Availability to work between 6:30 am and 9:00 pm, • Weekend and holiday availability preferred, • You must be authorised to work in the UK
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Hosco
Executive Housekeeper
4 days ago
Full-time
London
Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr
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Blank Street Coffee
Shift Leader | London
3 days ago
Full-time
London
About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams' best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment is a must, • Strong decision-making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high-volume environments, • Be an exemplary ambassador of our brand to new neighbourhoods What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive, • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution-focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements • Experience in the customer service or hospitality industry, • Availability that meets the needs of our cafes, • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday), • Availability to work between 6:30 am and 9:00 pm, • Weekend and holiday availability preferred, • You must be authorised to work in the UK
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Hosco
Director of Sales - London West (Maternity Cover)
4 days ago
Full-time
London
DIRECTOR OF SALES – LONDON WEST (MATERNITY COVER) Reporting to the Director of Sales - UK and Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the West London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio Delivering against ambitious B2B revenue targets with full personal accountability for results Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties Ensuring rigorous adherence to all internal processes for effective account management Maintaining comprehensive, up-to-date records with accurate client information in all databases Producing actionable management information from internal systems to support strategic decision-making THE FIRE YOU CARRY Exceptional commercial acumen with proven sales achievement Superior relationship-building capabilities with C-suite decision makers Advanced problem-solving and negotiation skills Strategic planning and organisational excellence Outstanding written and verbal communication Advanced proficiency in business technology tools for sales presentations and reporting Demonstrating advanced proficiency with Word, PowerPoint, Excel, CRM and PMS YOUR PROVEN TRACK 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business Proven track record of consistently exceeding sales targets in hospitality or related sectors Significant hospitality sales and strategic account management experience with demonstrable results Established local market knowledge with active network of industry contacts Comprehensive understanding of the business travel industry, with specific expertise in the hospitality and serviced apartment sector WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
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Blank Street Coffee
Senior Accountant | UK
3 days ago
Full-time
London
About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... We're looking for a Senior Accountant who is excited to help scale Blank Street's accounting function with rigor, structure, and strong ownership. If you thrive in detail-heavy, execution-focused environments and take pride in keeping financial records accurate, timely, and compliant, this role is for you. You'll own core accounting workflows including month-end close, balance sheet reconciliations, and statutory reporting, while strengthening processes that support a fast-moving, growing business. You'll also partner closely with Finance, Operations, People, and external parties as a go-to resource for accounting execution, audit support, supplier queries, and process improvement. This in-person role is based in our London office and reports to the UK Finance Director. What You'll Own Manage UK statutory and group reporting (UK GAAP \& IFRS) and intercompany accounting across international entities • Prepare timely, accurate and complete monthly, quarterly and annual financial statements, • Research, calculate, and document areas of significant judgement and estimates, including emerging or complex accounting treatments, • Own intercompany journals and reconciliations between entities Collaborate on period-end close and balance sheet integrity • Perform period-end close of the general ledger, including preparation and posting of journal entries and accruals, • Reconcile balance sheet accounts and maintain supporting schedules Support day-to-day accounting operations and vendor payments • Provide operational support, including reviewing invoices and resolving vendor issues, • Oversee timely and accurate vendor and expense payment processing in line with contractual terms and internal policies and procedures Build and improve accounting policies, controls, and processes • Develop and maintain documentation for key accounting policies and procedures, including internal controls, • Proactively evaluate and implement improvements to processes and procedures Partner on tax and audit deliverables • Liaise with internal and external partners to support timely preparation of quarterly and annual tax filings (for example sales, use, property, corporate, payroll) across multiple jurisdictions, • Support annual audit and quarterly review processes with external auditors Deliver ad-hoc analysis and research • Perform ad-hoc research and analysis using information from various systems Who We're Looking For • Bachelor's degree in Accounting, Finance, or a related field., • 3+ years of accounting experience, preferably in a mix of public accounting and retail or hospitality environment in UK/Europe., • Qualification (ACA, ACCA, CIMA) preferred., • Experience with NetSuite or similar ERP system., • Experience with Coupa or similar billing and invoicing accounting software., • Proficiency in Microsoft suite of products, particularly Excel (VLOOKUPS and Pivot Tables at a minimum)., • Ability to identify and solve problems and clearly communicate solutions., • Ability to work independently own deliverable timelines and communicate workstream issues., • Approaches work with a team mindset and understands the importance of cross-functional communication Benefits \& Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Great culture with regular team events
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Vive Education Group UK Ltd
Advertising and Marketing Associate Professional
9 days ago
£33000–£34000 yearly
Full-time
London
Main Purpose of the Role To plan, develop, and implement marketing and student recruitment strategies targeting international markets, with a particular focus on the Chinese community, supporting business growth, client engagement, and brand development. Key Duties and Responsibilities • Develop and implement marketing strategies targeting new and emerging international markets, particularly Chinese-speaking audiences, • Identify target customer segments, define marketing objectives, and support market entry strategies, • Conduct detailed market research and analysis to identify trends, competitor activity, and opportunities for growth, • Plan and execute multi-channel promotional campaigns (digital, social media, events, and offline channels), • Analyse marketing effectiveness and recommend improvements in pricing, promotion, and service diversification, • Produce and manage marketing materials, ensuring alignment with brand and corporate identity, • Support student recruitment activities, including lead generation, application support, and contract preparation, • Determine and manage customer contract terms and conditions in line with company policies, • Maintain and develop relationships with clients, education partners, and external stakeholders, • Negotiate pricing, contracts, and service agreements with suppliers and partners, • Coordinate recruitment of staff and tutors relevant to new market segments, • Prepare work schedules, allocate responsibilities, and support operational planning, • Maintain accurate customer and client records using CRM systems, • Organise and manage events such as seminars, conferences, exhibitions, and client engagement activities, • Bachelor’s degree or equivalent in Marketing, Business, or a related field, • Relevant experience in marketing, advertising, or student recruitment, • Strong analytical and market research skills, • Excellent communication and stakeholder management abilities, • Experience working with international markets (especially Chinese market), • Knowledge of digital marketing tools and CRM systems, • Experience in education or student recruitment sector
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Blank Street Coffee
Interior and FF&E Designer (Mid-level) | Global
3 days ago
Full-time
London
About Us At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention to detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... We're looking for an Interior Designer who is passionate about creating exceptional consumer experiences and excited to be part of our expansion. In this role, you will support all phases of the design and build process---from test fits and concept design through construction administration - with a strong focus on FFE selection, as well as materials and supplier research and documentation. What You'll Own • Support the design, documentation, and execution of multiple high-quality projects by collaborating with all internal and external teams, • Assist with key initiatives from creation to implementation, • Contribute to ideating the conceptual framework for projects, • Work with the Design team and wider global team to maintain an on-brand project aesthetic appropriate to the market, • Provide regular updates to management and the project team, and work alongside and receive mentorship from Senior Designers., • Assist in coordinating with external consultants throughout the design process, • Support the determination and organisation of functional requirements, programming, space planning, and code analysis, • Help ensure design deliverables follow brand standards, including quality assurance policies and procedures, • Assist the Real Estate team in the due diligence process as needed, • Research and evaluate new materials and suppliers, manage sample and prototype orders, and document all related communications. Requirements • BArch / MArch degree in a design or design-related field, including but not limited to Interior Design or Architecture, • 5+ years of professional design experience in commercial or hospitality projects, • Proven ability to support and contribute to both design concepts and technical documentation across multiple project phases., • Solid understanding of materials, finishes and space planning., • Excellent oral, written, and graphic communication skills;, • Strong problem-solving skills and a proactive, detail-oriented approach to your work., • Experience working in collaborative design teams and contributing to project coordination., • Excellent organisational and 'people' skills., • Proficient in the following programs: BIM (Revit), all things Google, Bluebeam, Adobe Creative Suite Benefits and Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Great culture with regular team events \*Portfolios must be submitted for consideration \*\*This role is based in London, and periodic travel may be required
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Lemar london
Sales Executive
9 days ago
£1500–£4500 monthly
Full-time
London
Job Title: Sales Executive Company: Lemar London Location: Westfield Shopping Centre, White City Job Type: Full-time / Part-time About Us Lemar London is a premium brand specialising in Moroccan hair care, skincare, and fragrances. We pride ourselves on delivering high-quality products alongside outstanding customer experiences. We are currently looking for a confident and driven Sales Executive to join our team at our kiosk in Westfield Shopping Centre, White City. Key Responsibilities Actively engage with customers and deliver exceptional customer service Confidently stop footfall and initiate conversations with potential customers Promote Moroccan hair care, skincare, and fragrance products and convert enquiries into sales Consistently work towards and achieve daily, weekly, and monthly sales targets Maintain strong product knowledge to confidently advise customers Ensure the kiosk is presentable and aligned with brand standards Requirements Excellent communication and interpersonal skills Confident, energetic, and sales-driven personality Previous retail or sales experience preferred (but not essential) Ability to work well in a fast-paced shopping centre environment Target-focused mindset with a passion for closing sales What We Offer Competitive base pay Attractive commission on every sale generated Opportunity to grow within a fast-growing brand Supportive and motivating work environment
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Blank Street Coffee
Digital Designer
3 days ago
Full-time
London
About Us At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. At Blank Street, we're building thoughtful, beautifully designed experiences, both in-store and digitally. We're looking for a Digital Designer to join our Product Design team and own design execution across internal storytelling and digital product touchpoints. As a Digital Designer, you will split your time between two core areas: (1) creating polished presentations and internal materials (decks, how-to cards, pamphlets) that tell clear stories for internal and external audiences, and (2) contributing to the design of our app, website, and internal tools alongside the product team. You bring a curious and creative mindset, capable of translating ideas and feedback into polished visual outputs and engaging digital experiences. You are comfortable iterating on work based on feedback, refining designs as projects evolve, and maintaining a high standard of quality across all touchpoints. Attention to detail, visual clarity, and a passion for learning are key, and experience with AI-powered design tools or systems is a plus. What You'll Own Internal Storytelling \& Presentations • Own the creation of investor decks, internal decks, how-to cards, pamphlets, and partner-facing materials, • Ensure fast turnaround, clear narrative structure, and consistent brand quality across all materials, • Collaborate with cross-functional teams to translate complex ideas into clear, well-designed communication Mobile App \& Loyalty Design • Support the design and delivery of features across the consumer app and loyalty program, • Take ownership of design tasks and features, working independently from brief to final output Web Presence \& E-commerce • Contribute to the website and e-commerce experience, maintaining a consistent, high-quality visual standard Across All Pillars • Collaborate with designers and cross-functional partners to bring ideas to life, from early concepts through to polished final outputs, • Refine and iterate on designs based on feedback, confidently navigating multiple rounds of input, • Contribute creative ideas and a fresh perspective to everyday design challenges Requirements • 2+ years of experience minimum in a product design, user experience, or equivalent role, with demonstrated experience working on digital products or presentation/visual communication design, • Strong proficiency in Figma, with experience using it to design and iterate on digital product experiences, • Skilled in Adobe Creative Suite and other modern design tools, • Comfortable working collaboratively with designers and cross-functional partners, iterating based on feedback, • Strong visual sensibility with a keen eye for layout, typography, and composition, • Detail-oriented, organised, and able to manage multiple tasks and deadlines, • Creative, proactive, and motivated to contribute ideas that elevate the quality of our digital experiences, • Familiarity with AI-powered design tools or systems is a plus Benefits \& Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Great culture with regular team events
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Fare
Supervisor
11 days ago
£31000–£33000 yearly
Full-time
London
Job Summary We seek a dedicated and experienced Supervisor to oversee operations in our dynamic restaurant environment. The ideal candidate will possess strong leadership skills and a passion for culinary excellence, ensuring that our team delivers exceptional service and maintains high food safety standards. As Supervisor, you will be crucial in supervising staff, managing daily operations, and fostering a positive work atmosphere. Skills and Qualifications • Leadership and Management: Proven ability to lead, manage, and develop a team. • Customer Focus: Passion for delivering exceptional guest experiences. • Communication: Strong written and verbal communication skills. • Problem-Solving: Ability to quickly identify and address issues that arise in a fast-paced environment. • Industry Knowledge: Understanding of industry trends, regulations, and best practices. • Creativity: Ability to suggest new ideas and processes to improve operations. Key Responsibilities • Operational Oversight: Assist in managing the day-to-day operations of the establishment, ensuring all aspects from food and beverage service to housekeeping and front desk run smoothly. • Staff Management: Recruit, train, schedule, and evaluate staff, providing guidance and support to ensure high standards of service and a positive team environment. • Customer Service: Serve as a direct point of contact for guests, handling inquiries, resolving issues, and ensuring a high standard of guest experience. • Quality Control: Monitor and uphold hygiene, health, and safety standards, as well as quality standards for food production and presentation. • Event Coordination: Support the planning and execution of special functions and events, ensuring they are organized effectively. • Leadership: Lead by example, motivating the team in order to achieve the goals proposed by the Company. Job Types: Full-time, Permanent ** Salary - 31k - 33k including Tronc Expected hours: Between 40-45h / week Benefits: • Company pension, • Discounted or free food, • Employee discount, • Sundays off Schedule: Day shift / Night shift Saturday availability Sunday Closed Ability to commute/relocate: Old Street EC1V 9HL: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Expected start date: ASAP
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Blank Street Coffee
Associate Product Manager, Digital
4 days ago
Full-time
London
About Us At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. About This Role Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools. In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products. You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features. That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly. We're open to a range of experience levels, if a more experienced candidate is a great fit, we're open to leveling the role accordingly. Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster. Your work is structured around three pillars: This role is based fully in-person at our London office. What You'll Do Product Strategy \& Research Execution Product Insights \& Analytics Who You Are • 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure)., • Evidence you can ship: you've contributed to launching or improving a digital product, feature, workflow, or process end-to-end (problem → solution → rollout/measurement)., • Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions., • Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams), with frequent context switching., • Bonus Points: Benefits \& Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Great culture with regular team events
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Qinwan Dates
Sales Assistant
11 days ago
£28000 yearly
Full-time
London
Sales Assistant - Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: £28,000 per year About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional speciality coffee, premium teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are building a passionate and talented team to deliver an elevated café experience, where quality, precision, and hospitality come together. Role Overview We are seeking enthusiastic and customer-focused Sales Assistants to join our opening team. This role is ideal for individuals who enjoy engaging with guests, delivering excellent service, and working in a dynamic, fast-paced environment. As a Sales Assistant, you will be the face of Qinwan Café, ensuring every guest receives a warm welcome, efficient service, and a memorable experience. You will play a key role in driving sales, maintaining product presentation, and supporting the daily operations of the café. Key Responsibilities Guest Experience • Provide a warm, friendly, and professional welcome to all guests, • Deliver attentive and knowledgeable service, ensuring a positive experience, • Handle guest queries and provide recommendations confidently, • Sales & Service Execution, • Take and process orders accurately using the POS system, • Upsell products and promote daily specials and signature items, • Ensure efficient service during busy periods while maintaining quality, • Product Presentation, • Maintain attractive and well-stocked displays of food and beverage items, • Ensure products are presented in line with brand standards, • Monitor freshness and quality of items on display, • Operational Support, • Assist with opening and closing duties, • Maintain cleanliness and organisation of the service and seating areas, • Support stock replenishment and basic inventory tasks, • Product Knowledge, • Develop a strong understanding of the menu, ingredients, and offerings, • Stay informed about seasonal items and promotions, • Communicate product knowledge effectively to guests Requirements Experience • Previous experience in retail, café, or hospitality is preferred but not essential Skills • Excellent communication and interpersonal skills, • Strong customer service orientation, • Ability to work efficiently in a fast-paced environment, • Basic numeracy and confidence handling payments Additional Requirements • Passion for hospitality and delivering great guest experiences, • Positive attitude and team-oriented approach, • Flexibility to work various shifts, including weekends and holidays Schedule This is a full-time position with shift-based scheduling based on operational needs.
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Getoday Global Limited
Field Sales Executive (Part-Time, CCTV)
11 days ago
£12.75–£22.5 hourly
Part-time
Ilford, Redbridge
We are a growing London-based CCTV installation service seeking a reliable and confident Field Sales Assistant to support our business expansion by engaging directly with local businesses. This is a field-based role focused on lead generation and customer engagement, where you will visit retail shops, restaurants, and commercial premises to introduce our CCTV services and generate interest for site visits and installations. No prior CCTV technical knowledge is required—training will be provided. This role is ideal for candidates with strong communication skills who are comfortable interacting with business owners face-to-face and generate leads. Key Responsibilities Performance Expectations Visit approximately 15–20 businesses per shift Maintain a professional and respectful approach at all times Generate consistent leads and contribute to overall sales targets Requirements Essential: Confident verbal communication and interpersonal skills Professional attitude and presentable appearance Ability to work independently in a field-based environment Comfortable walking and travelling locally within London Preferred (not mandatory): Previous experience in sales, promotions, or customer-facing roles Familiarity with local business environments What We Offer Stable hourly pay with additional earning potential through bonuses Flexible part-time schedule suitable for students or individuals seeking additional income Opportunity to gain experience in field sales and develop to business development Manager Growth opportunities as the business expands Compensation £12.75 per hour (paid via PAYE) Performance incentives: £2 per confirmed quote appointment £10 per completed installation (successful sale) Approx. 5-hour shifts (flexible scheduling)
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Snacks Boss Ltd
Sous Chef
12 days ago
Full-time
Kingston upon Thames
As a Sous Chef in a Brazilian kitchen, you will play a vital role in assisting the Executive Chef in managing the culinary operations of a restaurant. You will contribute to creating traditional dishes, ensuring their authenticity and maintaining the highest taste, presentation, and quality standards. Responsibilities: Assist the Executive Chef in overseeing all aspects of the kitchen, including food preparation, cooking, and presentation, to maintain the authenticity and quality of Brazilian dishes. Collaborate with the Executive Chef in developing menus that showcase considering customer preferences and dietary restrictions. Supervise and guide the kitchen staff, including cooks, line chefs, and kitchen assistants, providing training, motivation, and support to ensure the smooth operation of the kitchen. Ensure that all dishes are prepared and cooked according to authentic executive chef recipes, paying attention to traditional cooking techniques, ingredient selection, and flavour profiles. Monitor food inventory levels, order ingredients, and ensure proper storage and rotation of ingredients. Maintain cleanliness and hygiene in the kitchen, adhere to strict food safety and sanitation standards, and ensure that all staff follow proper hygiene practices. Collaborate with the Executive Chef in managing kitchen costs, including monitoring ingredient costs, minimizing waste, and optimizing kitchen operations to achieve financial targets.
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Woolley’s
Salad Chef
12 days ago
£13–£14 hourly
Full-time
London
Job Description: We are currently seeking skilled and passionate individuals to join our team as Caterers. The ideal candidates will have experience in the culinary industry and a strong desire to deliver exceptional service. As a Caterer, you will play a key role in preparing and serving food, setting up event spaces, and ensuring that every aspect of our catering services exceeds our clients' expectations. Responsibilities: Assist with food preparation, including chopping, slicing, and cooking ingredients. Set up and decorate event spaces according to client specifications. Serve food and beverages to guests in a professional and courteous manner. Monitor food and beverage levels throughout events and replenish as needed. Ensure that food presentation meets our high standards of quality and aesthetics. Collaborate with other team members to coordinate timing and execution of service. Maintain cleanliness and organization of catering equipment and work areas. Assist with packing up and cleaning up after events, including dishwashing and storage. Provide friendly and attentive customer service to clients and their guests. Adhere to all food safety and sanitation guidelines to ensure the health and safety of our clients and their guests. Requirements: Previous experience in catering or food service preferred but not required. Knowledge of basic food preparation techniques and culinary principles. Strong attention to detail and commitment to excellence. Excellent communication and interpersonal skills. Ability to work well in a fast-paced environment and remain calm under pressure. Flexibility to work evenings, weekends, and holidays as needed. Physical ability to stand for long periods and lift heavy objects. Food handler's certification (may be required depending on local regulations). Benefits: Competitive hourly wage with opportunities for overtime pay. Employee meal discounts. Training and development programs to enhance your culinary skills. Opportunities for advancement within the company. Fun and supportive work environment. Flexible scheduling options.
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Swift Staff
Private Personal Assistant & Lifestyle Coordinator (HNWI Support)
14 days ago
£19.23 hourly
Full-time
London
Location: Flexible / London-based with travel as required Employment Type: Full-time Overview: We are seeking a highly organised, discreet, and proactive Personal Assistant to support a high net worth individual with both personal and professional responsibilities. This is a varied and fast-paced role requiring excellent judgement, flexibility, and the ability to manage multiple priorities seamlessly. The ideal candidate will be comfortable handling a mix of administrative duties, lifestyle management, and day-to-day practical tasks, while maintaining the highest level of confidentiality and professionalism. Key Responsibilities: Administrative & Communication Support: • Managing and responding to emails, calls, and correspondence on behalf of the principal, • Drafting, proofreading, and organising documents and communications, • Diary management, including scheduling meetings, appointments, and reminders, • Acting as a point of contact between the principal and external stakeholders, • Maintaining filing systems (digital and physical) Household & Personal Management: • Overseeing daily household operations and liaising with domestic staff, • Coordinating maintenance, repairs, and service providers, • Managing laundry and dry cleaning arrangements, • Running personal errands (shopping, returns, collections, gifting), • Ensuring household supplies are stocked and organised Travel & Lifestyle Coordination: • Booking and managing domestic and international travel (flights, accommodation, transport), • Preparing detailed itineraries and travel packs, • Managing passports, visas, and travel documentation, • Arranging restaurants, memberships, and leisure activities Financial & Organisational Support: • Tracking expenses and assisting with budgets, • Managing invoices, receipts, and basic financial administration, • Liaising with accountants, advisors, and other professionals, • Paying bills and monitoring regular outgoings Events & Social Planning: • Organising private events, dinners, and social engagements, • Managing invitations, guest lists, and logistics, • Coordinating suppliers such as caterers and venues General & Ad Hoc Duties: • Conducting research and sourcing products or services, • Handling last-minute requests and troubleshooting issues, • Supporting with personal appointments (health, fitness, etc.), • Assisting with packing/unpacking for travel when required Requirements: We welcome applicants from a range of backgrounds who can demonstrate strong organisational and coordination skills. This role may particularly suit individuals with experience in: • Hospitality roles (e.g. front of house, concierge, guest services), • Customer service or client-facing positions, • Administrative or office support roles, • Team Assistant or Coordinator positions, • Personal Assistant or Executive Assistant roles Key Skills & Experience: • Excellent organisational and time management skills, • Strong written and verbal communication, • Ability to multitask and prioritise effectively, • High level of discretion and professionalism, • Confident using email, calendars, and standard office software, • A proactive, “can-do” attitude with strong problem-solving ability Personal Attributes: • Reliable, trustworthy, and detail-oriented, • Calm under pressure and adaptable to changing priorities, • Resourceful with strong initiative, • Polished and professional in manner, • Flexible with working hours when required Benefits: • Competitive salary, • Opportunity to work in a dynamic, high-profile environment, • Potential travel opportunities Application Process: Please submit your CV along with a short cover note outlining your relevant experience and interest in the role.
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Tezali Company Ltd
Marketing Manager
15 days ago
£50100 yearly
Full-time
London
About Us Tezali Company Ltd is an expanding UK business specialising in premium and internationally sourced retail products. We are opening our new retail store at Westfield White City Shopping Centre, one of London’s leading shopping destinations, and are seeking an experienced and commercially minded Marketing Manager to lead our store launch marketing and ongoing brand growth. The Role This is an exciting opportunity to join our business during a key expansion phase. You will be responsible for driving footfall, customer engagement, promotional campaigns, and commercial performance of our new Westfield store. The ideal candidate will have strong luxury retail marketing experience, a hands-on approach, and the ability to operate in a premium, fast-paced retail environment. The candidate should also have familiarity with Oriental and Eastern products. Key Responsibilities Marketing & Campaign Management • Develop and implement marketing strategies aligned with sales and brand objectives, • Lead store opening campaigns, seasonal promotions, and special events, • Coordinate online and offline marketing activity to increase customer traffic and sales In-Store Promotions & Visual Merchandising • Work closely with store teams on promotional displays and product launches, • Support visual merchandising to maintain premium brand presentation, • Ensure campaigns meet shopping centre and brand standards Commercial Performance • Analyse sales data, customer trends, and campaign performance, • Monitor KPIs and prepare reports for management, • Recommend pricing, promotional, and product positioning strategies Stakeholder Management • Liaise with Westfield Shopping Centre marketing teams regarding events and promotions, • Coordinate with suppliers, agencies, and external partners, • Work closely with senior management and store operations teams Budget & Operational Support • Manage marketing budgets effectively, • Support store teams by providing guidance on promotional focus, customer engagement, and campaign execution., • Support excellent customer experience standards in store Requirements Essential • Proven experience in retail marketing or marketing management, • Strong commercial awareness and sales-driven mindset, • Experience working in premium, lifestyle, or high-footfall retail environments, • Ability to analyse data and improve performance, • Strong communication and organisational skills, • Ability to manage multiple campaigns simultaneously Desirable • Experience with international or specialist product ranges (especially Oriental and Eastern products), • Experience working within shopping centres or destination retail environments What We Offer • Competitive salary, • Opportunity to lead marketing for a major new store opening, • Career growth within an expanding company, • Dynamic and supportive working environment To Apply Please submit your CV and cover letter through Job Today. Tezali Company Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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Blossom London
Hair Stylist
17 days ago
£14 hourly
Full-time
London
Join our dynamic team at VICTORIA REIGN (NW9 9HJ) as a Hair Stylist and take your career to new heights! We are looking for a creative and skilled professional who thrives in a high-energy salon environment. You will have the opportunity to provide a range of premium hair services, ensuring each client leaves with an exceptional experience. Key Responsibilities: • Execute precision hair cutting, coloring, and styling tailored to client needs., • Conduct effective consultations to understand client preferences and offer professional advice., • Maintain a clean and organized workspace, contributing to a high-standard salon environment., • Increase revenue by recommending salon products and services that enhance the client experience., • Support the front desk by assisting with appointment scheduling and client inquiries as needed., • Stay updated with the latest trends, techniques, and products to deliver cutting-edge services. Experience & Qualifications: • Proven experience as a Hair Stylist in a professional salon setting is must., • Excellent customer service skills with the ability to build rapport and trust quickly., • Experience with front desk or management tasks is a plus., • A passion for the industry and a focus on personal and professional growth. Why You Should Apply: • Competitive compensation with opportunities to boost earnings through upselling., • Mentorship opportunities to further hone your skills., • Creative freedom to experiment with the latest trends and techniques., • Opportunities for career growth in a supportive, fast-paced environment. If you are passionate about hair styling and ready to be part of a thriving salon, we encourage you to apply today! We look forward to seeing the unique skills and creativity you can bring to our team.
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Kybelle Cafe
Barista
18 days ago
£12–£13 hourly
Full-time
Shoreditch, Hackney
We are seeking an experienced Barista with a deep passion for specialty coffee and exceptional skills in advanced latte art. This role is ideal for someone who thrives in a dynamic, fast-paced environment, is dedicated to delivering outstanding customer service, and takes immense pride in consistency and presentation. Key Responsibilities • Prepare and serve high-quality coffee beverages to established standards., • Execute advanced latte art (including rosettas, tulips, swans, etc.) with precision and consistency., • Expertly dial in espresso and adjust grind settings throughout the day to ensure optimal extraction., • Maintain impeccable cleanliness and organization of the coffee bar and all equipment., • Provide friendly, efficient, and knowledgeable customer service, creating a welcoming atmosphere., • Effectively manage workflow during peak periods while consistently maintaining beverage quality., • Assist with stock management, including ordering, rotation, and inventory checks., • Support daily opening and closing procedures., • Train and mentor junior baristas as needed, sharing expertise and best practices. Requirements • A minimum of 2 years of experience as a barista in a specialty coffee environment., • Profound knowledge of espresso extraction, milk texturing techniques, and various brew methods., • Demonstrable advanced latte art skills., • Ability to perform effectively under pressure while maintaining meticulous attention to detail., • Excellent communication and teamwork abilities., • Flexible availability, including weekends, to meet business needs., • Genuine passion for coffee and a commitment to continuous learning and skill development., • High standards for product quality and presentation., • A positive attitude and strong work ethic, contributing to a great team environment., • A natural ability to create a warm and welcoming experience for every customer. Preferred Qualifications • Experience with manual brewing methods (e.g., V60, Chemex)., • Familiarity with different coffee origins and their distinct flavor profiles., • Prior experience in staff training or leading shifts. Benefits • Free staff meals during shifts., • Generous staff discounts., • Monthly tips.
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no5 dining & lounge
Sous Chef
21 days ago
£16–£19 hourly
Full-time
London
Our restaurant is searching for a creative and motivated sous chef to join our talented kitchen team. In this position, you will act as the second in command in our kitchen, following and enforcing our executive chef’s requirements and guidelines. Our ideal candidate is a creative professional who is willing to participate in creating delicious seasonal menus and meal designs. Your duties will include recruiting new employees, responding to customer issues, and developing new menu options. You should have excellent communication skills with in-depth knowledge of several cooking methods, ingredients, equipment, and processes. Responsibilities: Develop new menu options based on seasonal changes and customer demand. Assist with the preparation and planning of meal designs. Ensure that kitchen activities operate in a timely manner. Resolve customer problems and concerns personally. Monitor and record inventory, and if necessary, order new supplies. Provide support to junior kitchen employees with various tasks including line cooking, food preparation, and dish plating. Recruit and train new kitchen employees to meet restaurant and kitchen standards. Create schedules for kitchen employees and evaluate their performance. Adhere to and implement sanitation regulations and safety regulations. Manage the kitchen team in the head chef's absence.
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Kooké
Head Barista
21 days ago
£13 hourly
Full-time
London
We are a specialty and artisan café committed to exceptional coffee, consistency, and genuine hospitality. Every drink we serve reflects care, precision, and craft — from well-executed espresso to beautifully balanced milk drinks and hand-brewed coffee. We are building a team of professionals who take pride in quality, understand the details behind every cup, and want to be part of a café culture centred on standards, learning, and community. The Role We are looking for an experienced full-time Specialty Barista who brings strong technical coffee knowledge, excellent workflow, and a high standard of customer service. This role is for someone who is confident behind the machine, understands espresso recipes and extraction theory, and can consistently produce high-quality coffee in a fast-paced service environment. This is not a basic barista position. We are looking for someone who already has solid specialty coffee experience and can confidently dial in espresso, maintain equipment properly, and deliver consistency throughout service. Responsibilities • Prepare and serve consistently high-quality espresso-based drinks, milk drinks, pour-overs, and other specialty beverages, • Dial in espresso daily and throughout service, adjusting grind, dose, yield, and shot time as needed to maintain flavour and consistency, • Demonstrate a clear understanding of coffee ratios, extraction times, and how to correct under-extracted or over-extracted shots, • Texture milk to a high standard and produce clean, consistent latte art, • Work confidently on a La Marzocco espresso machine, • Operate, clean, calibrate, and maintain a Mahlkönig grinder to ensure optimal performance, • Carry out routine cleaning and maintenance of all coffee equipment, including grinders, group heads, steam wands, baskets, showers, and backflushing procedures, • Monitor espresso quality through regular taste checks and ensure drinks meet expected flavour profile and presentation standards, • Maintain excellent workflow during busy periods without compromising quality, • Keep the bar, equipment, and front-of-house area clean, organised, and fully stocked at all times, • Monitor stock levels, report shortages promptly, and support ordering and inventory control, • Follow all food safety, hygiene, and cleanliness standards consistently, • Deliver warm, professional, and knowledgeable customer service, • Minimum 1–2 years’ experience in a specialty coffee environment, • Strong practical knowledge of:, • espresso recipes and brew ratios, • shot timing and extraction control, • grind adjustment and dial-in, • milk texturing and latte art, • coffee flavour balance and consistency, • Experience working with La Marzocco coffee machines, • Experience using and maintaining Mahlkönig grinders, • Ability to explain how and why to adjust a shot when extraction is running too fast or too slow, • Strong understanding of daily cleaning routines, preventative maintenance, and correct equipment care, • Experience with stock control and café inventory management, • Excellent attention to detail and pride in presentation, taste, and cleanliness, • Calm, organised, and efficient under pressure, • Reliable, punctual, and a strong team player, • Good communication skills and a professional attitude, • Food Hygiene / Food Safety certification preferred; this will be highly valued, • Qualifications, • Previous barista experience is advantageous but not essential; training will be provided for suitable candidates., • Knowledge of food safety standards and procedures is desirable., • Experience in serving customers in a fast-paced environment is preferred., • Basic food preparation skills are beneficial., • Good time management skills to handle multiple orders efficiently during busy periods., • Ability to perform basic maths accurately for cash handling purposes., • Strong interpersonal skills with a friendly attitude towards customers and colleagues., • Competitive pay based on experience, • Flexible scheduling, • Ongoing training and opportunities for growth, • Supportive and quality-driven team environment, • Access to premium specialty coffee, • your CV, • a short cover letter outlining your specialty coffee experience, • the espresso recipe or brew ratio you are most comfortable working with, • how you would adjust a shot running too quickly
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Newton Tax Advisory
Marketing Manager
22 days ago
£50100–£55000 yearly
Full-time
Cranbrook, Ilford
Job Description – - The Applicant will be responsible for leading and implementing Newton's marketing strategy to support business growth and expansion across the UK market. Develop and execute integrated marketing strategies to promote the company’s tax consultancy and financial services across the UK. - Plan and manage multi-channel marketing campaigns, including digital marketing, social media, email campaigns, and industry events. Identify and target key market segments, including SMEs, corporate entities, and individual taxpayers. - Conduct market research to analyse trends, competitor activity, and customer behaviour to inform marketing strategies. - Create and oversee marketing content, ensuring alignment with brand identity and regulatory requirements. - Ensure all marketing activities comply with UK advertising standards, data protection laws, and financial promotion regulations • Salary - £50,100 - £55,000
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Alicia Hair & Beauty
Senior Hairstylist/ Colorist
28 days ago
£13–£17 hourly
Full-time
London
Overview We are seeking an experienced Hair Stylist and Colour Specialist to join our dynamic team at Alicia Hair and Beauty Hammersmith. The ideal candidate will possess a passion for hair artistry, exceptional customer service skills, and a keen eye for colour techniques. This role offers an exciting opportunity to showcase your expertise in a professional environment dedicated to beauty and client satisfaction. Applicants should be motivated, creative, and committed to delivering outstanding results while fostering a welcoming atmosphere for clients. Responsibilities Provide expert hair styling services, including cutting, colouring, and styling according to client preferences and current trends. Offer personalised colour consultations and execute colour treatments with precision. Maintain high standards of hygiene and cleanliness in the salon environment. Deliver excellent customer service by understanding client needs and advising on suitable hair care solutions. Manage appointment scheduling efficiently at the front desk, ensuring smooth daily operations. Mentor junior staff or apprentices where applicable, sharing knowledge and techniques to support their development. Assist with store management tasks as required, including stock replenishment and maintaining product displays. Skills Proven experience as a Hair Stylist with a strong portfolio of colour work and styling techniques. Proficiency in barbering is desirable but not essential. Excellent communication skills to engage effectively with clients and team members. Strong customer service orientation with the ability to build lasting client relationships. Organized with the ability to manage front desk responsibilities efficiently. Capable of mentoring junior staff or apprentices to foster growth within the team. Knowledge of store management practices and maintaining a welcoming salon environment. This position offers a vibrant work environment where creativity and professionalism are valued. We welcome passionate individuals eager to advance their careers in the beauty industry while delivering exceptional service to our clients. Job Types: Full-time, Part-time, Permanent Benefits: Employee discount Profit sharing Store discount Work Location: In person (W6 0SP)
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Qinwan Dates
Waiter / Waitress
28 days ago
£16–£18 hourly
Full-time
London
Server – Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: Between £16 to £18 per hour plus service charge (depending on experience) About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are looking for passionate and service-driven Café Servers to join our opening team. This role is ideal for individuals who enjoy working in a fast-paced hospitality environment and take pride in delivering warm, attentive, and memorable guest experiences. Role Overview As a Café Server, you will play an important role in delivering smooth and efficient service on the floor. Working closely with the Head Waiter, Supervisor, and Café Manager, you will ensure guests receive a high standard of service while contributing to a positive and professional team environment. Key Responsibilities Guest Experience • Deliver friendly, attentive, and professional service to all guests, • Create a welcoming and comfortable atmosphere within the café, • Respond to guest requests promptly and efficiently, • Handle basic guest feedback and escalate concerns when needed, • Build rapport with guests to enhance their overall experience, • Service Execution, • Take accurate food and beverage orders and input them into the POS system, • Serve food and drinks efficiently while maintaining presentation standards, • Ensure tables are cleared and reset promptly, • Support smooth and consistent service during busy periods, • Follow all service standards and procedures, • Operational Support, • Assist with opening and closing duties, • Maintain cleanliness and organisation of the café floor and service areas, • Support effective communication between front-of-house and back-of-houseteams, • Ensure all health, safety, and hygiene standards are upheld, • Contribute to efficient workflow during peak service times, • Product Knowledge, • Develop a strong understanding of the café’s menu and offerings, • Confidently describe items and make recommendations to guests, • Ensure all food and beverages are served correctly and to standard, • Requirements, • Experience, • Previous experience as a Server in a hospitality role preferred, • Experience working in a fast-paced café or restaurant environment is an advantage, • Skills, • Excellent customer service and communication skills, • Friendly, positive, and professional attitude, • Strong attention to detail, • Ability to work efficiently under pressure, • Good teamwork and collaboration skills, • Additional Requirements, • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Ability to thrive in a fast-paced hospitality environment, • Schedule, • Full-time position with shift-based scheduling based on operational needs.
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bread&truffle. Victoria
Project Area Manager | bread&truffle.
28 days ago
£45000–£50000 yearly
Part-time
London
bread&truffle. is a premium Italian fast-casual brand with nine London locations. We have a strong operations manager and solid foundations - but a backlog of operational work across compliance, store audits, quality control and customer service standards that needs clearing fast. This is a hands-on, field-based role with a strategic dimension - you will be in stores clearing backlogs and fixing what's broken, and you will also help shape the processes and frameworks that prevent the same problems recurring. WHAT THE JOB ACTUALLY LOOKS LIKE – Visit each of our nine London sites and work through outstanding compliance items with store managers on the ground – Drive the backlog to zero across compliance, QC and audits - then hand back to our Operations Manager to maintain – Spot gaps in how we do things and help shape cleaner processes and frameworks so the fixes stick – Work closely with our Operations Manager throughout - this is a support and acceleration role, not a solo mission The job is split roughly 70/30. Seventy percent is execution in the field - in stores, with managers, clearing backlogs. Thirty percent is stepping back and helping us build the structures that make the fixes stick. THE AREAS IN SCOPE – Compliance - we have a master file and an external consultant; we need someone to drive it to completion across all sites – Store audits - visiting stores, scoring against standards, working with managers on what needs fixing – Quality control - product consistency and line standards, checked in person – Customer service - observing service in store and helping managers understand what good looks like WHO YOU ARE – Background as an area manager or multisite ops manager in hospitality - you have personally done store visits, not just managed people who did – Comfortable working through compliance and audit checklists in the field, not just in a spreadsheet – You can shift between doing and thinking - hands dirty in a store one day, helping design a cleaner audit process the next – You get things done without needing to own everything - you can work alongside an existing ops manager without friction – Available for a focused project engagement of 3-6 months, flexible schedule WHAT THIS IS NOT – A permanent role – A remote or desk-based consultancy – A position above our existing Operations Manager - you are working with her, not over her To apply Two or three paragraphs only. Tell us about a time you had to clear a significant operational backlog across multiple sites - what it was, how you approached it, and what you left behind. No CV required at this stage. Applications without this will not be reviewed.
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Papa-dum - St Paul's, Paternoster Square
Site Supervisor
1 month ago
£28000–£32000 yearly
Full-time
London
Site Supervisor – Papa-Dum Grab & Go 📍 London ⏰ Full Time (40–45 hours per week) About Us: Papa-Dum is a fast-growing grab & go concept bringing bold flavours and exceptional service to customers on the move. We pride ourselves on quality food, efficient service, and a welcoming in-store experience. The Role: We are looking for a motivated and hands-on Site Supervisor to lead our store team in London. You will play a key role in delivering smooth daily operations, maintaining high standards, and creating a positive environment for both customers and staff. This is a leadership role suited to someone who thrives in a fast-paced food retail environment and leads by example. Key Responsibilities • Oversee the day-to-day running of the site, ensuring operational excellence at all times, • Manage opening and closing procedures, anticipating and resolving any challenges, • Deliver exceptional customer service, setting the standard for the team, • Lead, motivate, and delegate tasks effectively to team members, • Train and support staff on customer service and food handling procedures, • Identify opportunities to improve sales performance and coach the team accordingly, • Coordinate and execute corporate and third-party orders efficiently, • Ensure full compliance with food safety, hygiene, and HACCP standards, • Monitor stock levels in collaboration with kitchen staff and report to management, • Maintain high standards of cleanliness and shop presentation across all areas, • Provide clear handovers, reports, and updates to management What We’re Looking For • Previous experience in a supervisory or team leader role within food retail, hospitality, or grab & go environments, • Strong leadership skills with the ability to motivate and develop a team, • Excellent communication and interpersonal skills, • A proactive, can-do attitude with the ability to manage ambiguity, • Strong organisational skills and attention to detail, • Knowledge of food safety and hygiene regulations (HACCP preferred), • Ability to work flexible hours, including weekends and early/late shifts, • Confidence in handling busy service periods and problem-solving on the spot What We Offer • Competitive salary (based on experience), • Opportunities for career progression within a growing brand, • Ongoing training and development, • Supportive and dynamic team environment, • Staff meals and employee perks (where applicable) If you’re passionate about food, leadership, and delivering outstanding customer experiences, we’d love to hear from you.
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Bermondsey Corner
FOH/Sales Assistant Wine Bar & Bottle Shop in SE1 - Full time
2 months ago
£35000–£37000 yearly
Full-time
London
About us We are an exciting and dynamic wine bar, bottle, and grocery shop seeking a passionate and skilled Front of House (FOH) team member to join us! Our ideal candidate is looking to evolve within the company and grow the business along our side. We source the finest ingredients and produce from the very best suppliers around different countries such as the UK, France, Italy, Portugal, Spain.. and others. Quality, traceability, transparency, and sustainability are the keys to what we believe in and what is important for us to share with our people. This is an exciting opportunity to work in a young and vibrant environment where you will be responsible for providing exceptional customer service and promoting our selection of artisan food products like cheeses, meats, wines, and spirits. You Are: • Fluent in English (French is a plus, but not required), • Dynamic, independent, and organized, with a positive attitude, • Serious, meticulous and steady, with strong problem-solving abilities, • Sales-oriented with an eye for detail, • Enthusiastic about food, wine, and connecting with people, • Excited to learn and grow within a young, evolving company, • Ideally interested in nutrition-health, biodynamic production, and sustainability, • Confident in a fast-paced environment with strong multitasking abilities, • Eligible to work in the UK You Have: • Excellent customer service skills, • Strong communication and interpersonal skills, • Prior experience in retail or hospitality, • Knowledge of wine and food pairings and industry trends, • A passion for and a willingness to learn more about wine and other products, • A professional appearance at all time, • The Level 1 or 2 WSET qualification (but not required) Your Responsibilities: • Welcome and assist customers with their needs and guide them through the Bermondsey Corner experience, • Provide wine and food pairing recommendations based on customer preferences and budgets, • Share educational information about our products and build relationships with customers, • Maintain up-to-date knowledge of our products, including tasting notes and origins, • Assist with inventory management, supply orders, and restocking, • Process payments using our POS and CRM systems, • Keep the shop clean, tidy, and visually appealing, • Open/close the store following the guidelines, • Ensure compliance with licensing, hygiene, and health & safety regulations, • Work as part of a team to create a positive, welcoming atmosphere for customers Your Mission: • Develop a deep understanding of the wines, cheeses, and other products we offer, • Support the management in achieving sales targets and key business goals, • Assist with the organization and possible execution of wine tastings, workshops, and in-store events Benefits: • Enrollment in the retirement savings plan, • Discounted or free food, • Employee discount (drink and food), • Attractive employee discount at our sister company Comptoir Bakery for lunch when on shifts, • 20 days paid holidays + Bank holidays, • Opportunities to diversify into managing other areas of the business, from marketing to back-office and event organization, • Regular wine and spirit tasting opportunities, • Friendly and exciting working atmosphere, • Team + work events The Salary Includes: • Annual Salary, • Share of the service charge If you are enthusiastic about wine and food, enjoy providing exceptional customer service, and would love to work in a young, friendly atmosphere, we encourage you to apply for this exciting opportunity.
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LOVII GROUP LIMITED
Marketing Executive
2 months ago
£38000–£42000 yearly
Full-time
London
Role Overview LOVII GROUP LIMITED is a UK-based company engaged in commercial operations and business development activities. As part of its ongoing business activities and market presence, the company is seeking a Marketing Executive to support its marketing and promotional functions. The role will focus on assisting with the delivery of marketing campaigns, managing digital content, and supporting customer engagement activities. The successful candidate will work closely with internal teams to ensure consistent brand messaging and effective execution of marketing initiatives. Key Responsibilities Assist in planning and executing marketing campaigns across online and offline channels; Support the development and maintenance of marketing materials and promotional content; Manage and update digital content across company platforms, including websites and social media; Conduct market research and competitor analysis to support marketing strategies; Monitor marketing performance and assist in preparing reports; Coordinate with internal teams to support campaign delivery and business activities; Assist in maintaining consistent brand messaging across all communication channels; Support customer engagement and communication initiatives; Provide general administrative support for marketing activities. Recruitment Requirements Bachelor’s degree or above in Marketing, Business, Media, or a related field; At least 1–3 years of experience in marketing, digital marketing, or a related role; Strong written and verbal communication skills in English; Good organisational and time management skills; Ability to work independently and as part of a team; Familiarity with digital marketing tools and platforms would be advantageous; Additional language skills would be beneficial but are not essential.
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K&K Tonsorial Parlour
Barber
2 months ago
Part-time
London
Senior Barber – K&K Tonsorial Parlour Location: London Clapham junction Position: Full-time / Part-time Experience Required: Minimum 3 years (professional barbershop experience) About Us At K&K Tonsorial Parlour, we pride ourselves on delivering a refined, luxury grooming experience rooted in tradition with a modern edge. Our space blends classic barbering with contemporary style, offering clients not just a haircut, but a tailored experience. We aim to create an environment where craftsmanship, attention to detail, and client care are paramount. The Role We are seeking a highly skilled Senior Barber to join our team. This is an opportunity for a professional who is passionate about their craft, takes pride in precision, and delivers exceptional customer service. Key Responsibilities • Deliver high-quality barbering services to a premium standard, • Execute skin fades, precision scissor cuts, and traditional clean shaves with confidence and consistency, • Provide expert consultations tailored to each client’s style and needs, • Maintain excellent hygiene and cleanliness standards at all times, • Build and retain a loyal clientele through outstanding service, • Contribute to the professional and welcoming atmosphere of the shop Requirements • Minimum 3 years of professional barbering experience, • Strong expertise in:, • Skin fades, • Scissor cutting techniques, • Traditional hot towel / clean shaving, • Well-spoken, professional, and personable, • Strong attention to detail and pride in your work, • Reliable, punctual, and team-oriented, • A passion for grooming, style, and continuous improvement What We Offer • Opportunity to work in a high-end, design-led barbershop, • A supportive and professional team environment, • A growing brand with a strong identity and loyal clientele, • A unique workspace including our exclusive client lounge experience, • Competitive pay (based on experience) Ideal Candidate You are not just a barber—you are a craftsman. You understand the importance of presentation, client experience, and consistency. You take pride in delivering sharp finishes, clean blends, and a service that keeps clients coming back.
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Marketing Manager – Creative Fashion Accessories & 3D Printed Designs
Marketing Manager – Creative Fashion Accessories & 3D Printed Designs
2 months ago
£35000–£45000 yearly
Full-time
London
Location: London, UK Working Hours: Full-time (32 hours/week) Salary: £35,000 – £45,000 per year About Persona Beauty Persona Beauty is a growing creative brand based in the UK, specialising in custom nail art, eyelashes, and 3D-printed fashion accessories. Our products blend Eastern aesthetics, cosplay culture, and modern creative design. We operate a multi-channel e-commerce model and an in-house design studio pipeline, spanning: • Two London retail locations, • Pop-up events & fashion/art exhibitions, • Shopify online store, • Xiaohongshu (RED) promotion, • B2B partnerships for 3D-printed fashion accessories/installations, • UK cosplay & ACG (2D culture) communities, • A strong UK-based Asian customer base We are now seeking a full-time Marketing Manager to take the lead in brand strategy, content creation, and multi-platform marketing. Key Responsibilities • Develop and execute integrated marketing strategies (online & offline), • Manage and grow brand presence on Instagram, TikTok, Xiaohongshu (RED), and Shopify, • Produce high-quality Chinese & English content: photos, videos, product posts, storytelling captions, • Write engaging Xiaohongshu-style content (Chinese copywriting essential), • Plan and support pop-up events, exhibitions, cosplay-related activities, and product launches, • Collaborate with influencers, KOLs, and cosplay/creative communities, • Organise photoshoots, video shoots, and visual asset management, • Strengthen consistent brand identity and creative direction, • Conduct market research and identify new growth opportunities, • Prepare marketing materials for B2B partnerships, • Analyse marketing performance and provide monthly reports Key Requirements • Experience in marketing, content creation, brand management, and media management, • Education: Bachelor’s degree or above in Marketing, Media, Advertising, Business Management, Creative Design, or related fields preferred, • Strong Chinese writing ability required (Xiaohongshu content creation), • Familiar with social media platform algorithms and traffic rules, especially Instagram, TikTok, and Xiaohongshu, • Knowledge of content trends on Xiaohongshu, Instagram, TikTok, • Interest in cosplay, ACG culture, fashion, beauty, or 3D design, • Strong aesthetic sense; ability to produce visuals is a plus, • Creative, proactive, detail-oriented, • Excellent Chinese & English communication skills in listening, speaking, reading, and writing What We Offer • Salary: £35,000–£45,000 per year, • Full-time position with stable hours (32 hrs/week), • Creative, supportive work environment, • Opportunities to participate in cosplay shows, 3D fashion installations, pop-ups, and more, • Real growth and leadership opportunities as the brand expands, • A chance to shape the identity of a culturally distinctive, innovative brand We look forward to welcoming you to Persona Beauty.
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sales executive london
Sales Associate
2 months ago
£1000–£8000 monthly
Part-time
London
Goodwyn Services • Contract basis • Greater London, England, United Kingdom (Remote) Company Description At Goodwyn we pride ourselves in being the number one finance & asset investments specialists in the London Markets. Primarily in the London commercial & residential real estate industry. Role Description This is a contract, remote role for a Sales and Marketing Specialist located in Barnet. The candidate will be responsible for developing and managing sales strategies, building strong customer relationships, and overseeing sales operations. The role mainly involves engaging with potential clients, driving customer rapport, collaborating with business owners or high net worth individuals, and providing exceptional customer service to achieve company goals in providing finance in terms of bridge, mortgages & all other means of financing from real estate to cars, jets, yachts & anything else in the vehicle industry. The company also specialises in auction sales primarily in the London residential real estate & commercial property. Qualifications • Strong skills in Communication and Customer Service to engage with clients effectively, • Experience in Sales and Sales Management to develop strategies and drive revenue, • Ability to create and execute Training initiatives to support team development, • Proven ability to meet targets and manage client relationships, • Effective team collaboration and organisational skills, • Remarkable in person communicator skills with charism in solving problems and helping business owners, property owners, high end investors or small time ones achieve personal goals., • A "can can do" attitude with relentless focus on sales progressions
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