Customer support executive jobs in Royaume-Uni

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Sr. Client Success Manager Location: London - UK About GreyOrange GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. For more information, visit ___. Our Solutions The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance. In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.. About the Role This role is the senior point of ownership for the relationship. You will manage executive alignment, oversee the full program across regions, and ensure both adoption and measurable outcomes. You will work closely with our India-based teams and the retailer’s European leadership, which demands strong cross-cultural communication and the ability to navigate large, matrixed environments. Key Responsibilities • Executive relationship management: Build trusted relationships with senior client leaders and drive alignment across regions and functions., • Program leadership: Establish governance for a multi-year deployment, ensuring clear tracking of store rollouts, feature launches, issues, and dependencies., • Adoption & value realization: Ensure full and consistent store adoption of the gStore platform, delivering measurable operational and financial impact., • Revenue growth & expansion: Lead account growth through increased store deployments, new module adoption, and expanded solution opportunities., • Risk & issue management: Surface risks early, communicate them transparently, and drive cross-functional resolution while maintaining program momentum., • Customer advocacy: Represent the client’s voice within GreyOrange, translating business needs into clear priorities for Product, Engineering, Support, and Deployment teams., • Executive communication: Lead structured business reviews and program updates, highlighting progress, risks, insights, and upcoming phases., • Demonstrated experience managing large enterprise accounts in SaaS, retail technology, or similar domains., • Strong understanding of retail operations, POS workflows, inventory processes, and omnichannel fulfillment., • Proven ability to navigate complex organizations and manage multi-level stakeholder relationships., • Highly detail-oriented, calm under pressure, and effective at leading large, multi-workstream programs., • Exceptional communication skills, especially in executive-level interactions., • Experience collaborating with European and global teams., • Bachelor’s or Master’s degree in Business, IT, or a related discipline., • PMP, PRINCE2, Agile, or equivalent program management certification. GreyOrange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WE ARE With over 30 years of experience in digital software development and consulting, SoftServe is a global company in solving complex business problems, creating industry-disrupting technology, and accelerating growth and innovation while optimizing operational efficiency. From leading ISV to Fortune 1000 digital enterprises, SoftServe transforms the way thousands of clients do business by unlocking the value of advanced technologies, such as Big Data, Internet of Things (IoT), DevOps, digital commerce, security, and experience design. As an experienced Product Strategist, you will join our global product management team to lead client engagements and work closely with C-level business stakeholders across a diverse portfolio of enterprise and digital-native clients. Your primary responsibility will be to help clients achieve product-centric organizational transformations and define and implement winning product strategies, enabling them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE • Showing at least 7 years of experience in product strategy, product transformation, or digital consulting, • An expert in product operational models and product strategy consulting, • Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc., • Curious about technology and its potential to strengthen businesses’ competitive position in the market, • A skilled presenter and storyteller, leveraging data insights and market understanding to advocate for recommendations, • An experienced strategist with strong analytical and problem-solving skills, • Capable of presenting findings, leading workshops, conducting interviews, and pitching the value of recommended business concepts to clients, • Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies, • A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases, • Embracing new challenges: capable of working efficiently and adapting quickly in challenging situations, • Comfortable with uncertainty: structuring work independently, preparing coherent plans, and orchestrating teams effectively when boundaries and stakeholders are unclear, • Well-versed in structuring and delivering compelling client-facing presentations, whether for pitches or project deliverables, • Good at problem-solving: evolving business landscapes and emerging technologies, with a strategic approach to problem-solving, • A professional with excellent verbal and written communication skills, with the capacity to effectively articulate complex ideas to diverse audiences, including technical teams and executive boards, • Willing to travel up to 50% of the time to client locations, both domestic and international, for joint engagements, discoveries, and collaborative workshops AND YOU WANT TO • Lead C-level strategic discussions, negotiate program scope, priorities, as well as facilitate large in-person or remote workshops, • Lead cross-disciplinary teams through the pre-sale, discovery, and definition phases to create winning product and service strategies, • Facilitate and ensure engagement across client’s organization to ensure alignment and timely decision-making, • Advocate for and facilitate the adoption of organizational change essential for delivering a continuously evolving, innovative set of digital offerings, • Run research, facilitate ideation sessions in line with market the best product and design practices, own digital product or service strategy definition and oversee the successful execution, • Lead clients through their product organization transformation journey by aligning company business ambitions with organizational design, processes, roles and tools to enable a more customer-centric, outcome-focus and data-driven culture of innovation and digital offering management, • Develop compelling business cases to support recommendations based on comprehensive market and data analysis, • Drive the design and adoption of outcome-based ways of working by helping clients define and measure key performance indicators (KPIs), objectives and key results (OKRs), and other critical metrics, • Build and maintain strong client relationships to foster trust and long-term partnership, and identify growth opportunities for clients and the business, • Act as a trusted change ambassador, advocating for new ways of working, and providing product leadership coaching and product management upskilling, • Contribute to the creation of new professional service offerings within Digital Advisory and Product management practices. Create templates and tools that allow repeatability and consistency as the team grows TOGETHER WE WILL • Win big and challenging deals, sign new logos, and work with world-leading companies, • Be a trusted advisor and the catalyst for the transformation and innovation agenda for world-leading companies, • Assimilate best practices from experts, working in a team of top-notch experts, learn from leaders from different organizations, • Coordinate and run presentations of work on international events: conferences, meetups, and specialized events, • Use our access to expert communities, paid certifications, and professional events SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.

Operations Executive Department Operations Employment Type Full time, London Office Attendance Expectation Monday - Thursday in the office, Friday WFH About the role : At &Dine, we’re building a community around great food, connecting independent makers with customers who expect better quality and better service. We’re looking for a Operations Executive to own the delivery experience. You’ll be the central point of contact between couriers, makers and customers, making sure every order lands smoothly and issues are handled fast and well. You’ll work closely with our Head of Operations from day one, with real responsibility and a strong opportunity to learn how a fast growing marketplace operates. What you'll do : • Handle inbound customer enquiries across phone, email and messaging, • Resolve live order issues including delays, missing items, incorrect deliveries and tracking queries, • Coordinate with operations, delivery partners and makers to reach quick, practical resolutions, • Proactively update customers on live order status, changes or disruptions, • Log all customer interactions accurately in HubSpot(CRM), • Escalate complex issues when needed, following clear internal processes, • Support customers with product and service information including cut off times, delivery windows and order changes, • Monitor live service dashboards to spot and prevent issues before they escalate, • Share recurring customer feedback and pain points with operations, sales and product teams to improve the service What we're looking for : • 1+ year experience in a customer service or support role, • Clear, confident communicator with strong people skills, • Comfortable juggling multiple tasks and stakeholders at once, • Calm under pressure and focused on solving problems, • Happy working in a fast paced, operational environment The kind of person who thrives here : • Comfortable with ambiguity and changing priorities, • Confident multitasker who takes ownership, • Strong team player who communicates well, • Quick thinker who can make sound decisions in the moment Benefits to working with &Dine : • Equity options — become a part-owner of the business, • £250 learning & development budget to support your growth, • CharlieHR access, with exclusive discounts from brands like John Lewis and Samsung, • Your birthday off — celebrate on us 🎉, • £500 referral bonus for successful hires you introduce, • Team socials — we’re serious about food, drink, and great company, • Lunches - regular tastings in the office!

Helpdesk Advisor Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year. Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days) Full Time, Permanent Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Helpdesk Advisor. Overview They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic. Essential Criteria Excellent verbal and written communication skills, including accurate grammar and spelling The ability to absorb, retain and apply complex information – an excellent memory is essential High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs High attention to detail and a commitment to accuracy Strong problem solving and critical thinking skills Resilience and the ability to work under pressure Self-motivated with a strong work ethic and a commitment to self-development A team player who contributes positively to a supportive and collaborative culture. Open to feedback and a willingness to learn A genuine interest in supporting the UK medical and dental professions. Ability to work in a professional, structured environment, with professional behaviour and conduct To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Job Title: Residential Conveyancer Location: Central London (Hybrid - 2 days per week in office) Salary: Up to £60,000 with 20% bonus Benefits: 25 days holiday + birthday off, hybrid working, free conveyancing legal fees, moving home & volunteering days, retailer discounts, refer-a-friend bonus, frequent socials About the Company: Join one of the property market’s most respected legal teams, known for delivering outstanding customer service with a Trustpilot rating of 4.8*. This firm combines the feel of a boutique practice with the strength of a national network. With strong values, modern systems and a supportive, high-performing culture, the firm offers clear progression, cutting-edge tools, and a meaningful place to do your best work. Role Summary: Based in Central London, this is a full-time permanent role managing your own caseload of residential property matters including freehold, leasehold, new build, and shared ownership. You’ll work alongside experienced solicitors and enjoy access to leading technology, 1:1 paralegal support, and a culture that values both independence and collaboration. Ideal for someone who thrives in a high-performing, customer-focused legal team. Key Responsibilities: • Manage your own caseload: Handle matters from instruction to completion across all residential transaction types, • Use leading systems: Optimise workflow through one of the market’s best conveyancing platforms, • Deliver top-tier service: Be a key point of contact for clients, introducers, agents and third parties, • Maintain compliance and SLAs: Keep your files in excellent order and meet all legal, regulatory, and firm requirements, • Mentor and support: Supervise and coach paralegals within the team, • Contribute to a positive team environment: Help build a high-performance, client-first culture Requirements: • At least 1 year of experience managing residential conveyancing matters from start to finish, • Exposure to new build or shared ownership work is a bonus, • Deep understanding of residential property law and current processes, • Strong communication, organisation and problem-solving skills, • Commercial awareness and commitment to customer care, • Able to work independently with resilience and attention to detail If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet. Related Job Titles: Conveyancing Solicitor, Residential Property Lawyer, Conveyancer, Property Solicitor, Residential Legal Executive

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments. This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers, • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention, • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports, • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes, • Inspire and attract top talent to your team Account Health Management & Customer Outcomes • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region, • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography, • Accountable for executive engagement, account health, and risk mitigation, • Oversee customer planning, deployment, account-level reviews, and escalations, • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success, • Handle all escalations, executive engagement, and at-risk account interventions, • Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams, • Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization Cross-Functional Collaboration & Business Leadership • Lead the communication channel into the business, manage business change, and drive process improvements, • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals, • Engage with Professional Services for implementations and extended expertise deployments, • Partner with Sales and Product field leaders to drive adoption and retention, • Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support, • Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area, • Ensure consistent application of global playbooks per product, • Provide field feedback and interlock with Product/Engineering, • Align with Support, which is globally owned but locally deployed Qualifications Your Experience • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity, • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations, • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction, • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams, • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions, • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps, • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict, • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements, • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs, • Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success, • STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred, • Client-focused program management expertise preferred, • Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred, • Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel, • Fluent English. Any additional European language will be a plus Additional Information The Team Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people. We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do. Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives. Key Responsibilities * Complete skills reviews with apprentices and employers and identify skill and knowledge gaps * Develop and take responsibility for the delivery of individual training plans tailored to candidate needs * Maintain records relevant to individual candidates * Undertake observations in the workplace * Support the delivery of high-quality training to exceed awarding body quality standards, including functional skills, in the workplace as appropriate to the candidates' requirements * Assess Skills and behaviours and feedback to learners using the ePortfolio system. Undertake observations in the workplace * Support the delivery of high-quality training to exceed awarding body quality standards, including functional skills, in the workplace as appropriate to the candidates' requirements * Assess Skills and behaviours and feedback to learners using the ePortfolio system. Training * Develop individual action plans tailored to candidate needs * Support the delivery of training using approved training resources in the workplace to cover Knowledge, Skills and Behaviours. * English and Maths - Training, monitoring, supporting, recording and reporting to ensure successful completion in partnership with FS specialist * Provide tutorial support including key training for the Apprentice (and Employer around Prevent and British Values), Personal Development, Behaviour and Welfare, Safeguarding and any additional learning support requirements * Supporting with remote online delivery of webinars to groups of apprentices * Train and promote British Values and Prevent, mental health and well-being, careers information and guidance and train on topics such as Sexual Exploitation and being safe online Co-ordination and Support * Monitor candidate progress and provide support in completion of portfolios, end point assessments and other evidence setting targets to ensure timely completion * Detailing, monitoring, recording and reporting of ALS * Supply information to employees and employers to support apprenticeship programmes * Liaise with Line Manager's to facilitate Reviews and appraisals * Provide appropriate data and information regarding the programme and learners as required and contribute to the regular self-assessment monitoring process * Take responsibility for the quality of the start-up pack (on-boarding) and evidence base for each apprentice * Attend CPD and Standardisation events as appropriate remotely and at Bristol Head Office three times per year and attend Company Conferences in Bristol as required * Support the apprentice and employer as part of the end Point Assessment process Administration * Complete all relevant documentation in order to progress the signing up and recording of new candidates on the programme * Maintain documentation that records the progress of candidates on programme against specified targets * Complete documentation in relation to visits to employers, candidate reviews, assessment visits and any other such appointments that evidence, support and maintain relationships with candidates and employers * Ensure timely achievement of all students on programme and complete the required documentation to achieve Gateway and End Point Assessment Other * Any other duties connected with the post as are reasonably required from time to time * Equality & Diversity * Support and promote equality and diversity at Best Practice Network to ensure equality of opportunity for all students, visitors and staff and the elimination of discriminatory practices * Safeguarding * Support and promote the safeguarding agenda at Best Practice Network to ensure students, visitors and staff are safeguarded. Qualifications/Skills/Knowledge/Qualities The success of Best Practice Network rests on a very strongly felt and shared set of values which determine its strategic direction. It is crucial that the successful candidate shares our values of student-centredness, equality of opportunity and parity of esteem for staff and students. At Best Practice Network we are: * Passionate and excited about learning * Inclusive and supportive * Responsive to student, employer and community needs * Always aspiring to the highest standards * Professional and enterprising * Innovative and creative * Friendly and welcoming The following criteria are used to shortlist applicants and assess candidates. Please show evidence of how you meet these criteria in your application. Essential Criteria * Hold a qualification or have experience in the subject area * Have up to date industry knowledge * Hold Level 2 Numeracy and Literacy qualifications * Have experience of working with employers in a training or customer relations role * Able to develop strong professional relationships with employers and learners * Have strong IT skills and be willing to work with e-portfolio's * Can motivate learners and ensure they complete on time * Hold a full driving licence, have own vehicle and be willing to travel to customer sites * Have high levels of motivation and the ability to use own initiative Desirable Criteria * Hold an assessor qualification * Hold a relevant degree * Hold an IV/IQA qualification * Experience of working in Further Education or a similar environment * Early Years Advanced Practitioner or Management experience Due to the high volume of applications, we are unable to provide feedback to unsuccessful candidates. We reserve the right to close this vacancy early should we receive a sufficient number of applications. Appointment to this role is subject to the successful completion of a DBS check. £29,400 - £37,000 • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays., • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP., • From day 1, free life insurance covering up to x4 your salary., • We'll both add money into your pension pot after 3 months., • Get 25% off online learning resources for year 1 to GCSE with EdPlace., • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.

Overview JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit Principal Responsibilities • Use extensive product and industry knowledge to effectively serve as the business/functional advisor for large, complex, cross-product, high-profile projects, translating business requirements into solution needs while configuring the application to meet those objectives., • Consistently and independently build functional solutions within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements., • Develop and maintain project documentation with minimal or no support from others., • Leads the collaboration with other departments within JAGGAER to address and resolve client issues. Proactively establishes communications with JAGGAER peers across departments to avoid issues., • Manages a portfolio of assigned implementation projects, including large, complex projects, and may carry a heavier project load when the business dictates., • Proactively and accurately identify and manage project risks, including s/w issue resolution, scope challenges, and project delays, and is often able to avoid issues with early identification of the risk., • Independently lead on-site and remote requirement-gathering sessions., • Establish and manage relationships with clients to sustain a strong business connection., • Ensure a successful client transition from Implementation to Support., • Provide guidance for and deliver against all project controls, including budget vs. actual for project hours, forecast accuracy, and revenue attainment, with a high degree of accuracy and less support., • Manage communication of appropriate project information to clients and within JAGGAER, including executives and senior-level management., • Identify, communicate, and manage changes to project scope that have an impact on the company’s resources, time, and/or financial commitments via a change order process., • Provide continual work direction and mentoring to other team members and influence others through motivation and encouragement to accomplish team goals., • Relay business process recommendations based on client requirements., • Develop and consult on best practice recommendations for business process changes., • Develops and leads the adoption of best practices., • Manages additional stretch assignments beyond client projects. Position Requirements • Bachelor's degree preferred, • 5+ years of business experience with 3+ years of demonstrated experience in application implementations /providing consulting services in a client environment, • 3+ years of eProcurement, Supply Chain, or Contract Lifecycle Management software application experience is preferred., • Significant experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred., • Excellent project management, interpersonal, negotiation, communication, presentation, documentation, and problem-solving skills., • Must be able to learn quickly, make strong individual contributions, and handle multiple projects simultaneously in a team environment., • Ability to consistently act independently, take initiative, and drive tasks and issues to resolution., • Strong, executive-level presence and experience in facilitation., • Excellent written and verbal communication skills are a must. Will work extensively over the phone and in person with clients and suppliers., • Hands-on experience with project management methodologies; Waterfall is preferred, • Business automation and workflow process development are desirable., • Proficient in the use of PowerPoint, Project, Visio, Excel, and Word as well as other typical business productivity tools., • Is experienced, confident, articulate, succinct, professional, and has sound judgment and critical thinking skills., • Innovative, forward-thinking, develop and scrutinize best practices., • Early adopter and able to influence change., • Successfully manage a changing environment., • Required to travel domestically and internationally. Travel ranges from 20-30%. A passport is required for international travel., • Strong written and verbal English Language essential, additional languages preferred, • Have the right to work in the UK and are willing to undergo a background check, as this role will require National Security Vetting at Security Clearance (SC) level Our Offer • International and professional environment with global career opportunities. Social and friendly office located in the heart of Farringdon, London, • Trust-based flexible work culture, and rewarding commission and bonus schemes, • "Work from abroad" policy for up to one month per year, Birthday day off, and two extra paid leave days for volunteering, Private health insurance, dental insurance, and health cash plan, cycle-to-work scheme, • Office breakfast every Wednesday and office drinks every Thursday, and summer and winter parties Our values At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. Transparency – Openness Builds Trust Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners. Entrepreneurial Spirit – Own It, Drive It, Make It A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth. Accountability – Thumbs In, Not Fingers Out We take responsibility ourselves before pointing elsewhere. Metrics-Driven Results – Outcomes Over Activities Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

We are working with a high-growth, PE-backed consumer services brand operating across multiple international markets. The business is entering a significant new phase of scale — including franchising and further global expansion — and is now seeking to appoint an experienced Chief Operating Officer (COO) to lead its global operational platform. This is a senior, board-level appointment for a commercially minded operator with deep experience in multi-site, multi-country, service-led environments. The Role The COO will be responsible for designing, leading and continuously improving the company’s global operational infrastructure, spanning owned sites, franchise partners and new market entry. The role has end-to-end accountability for operational performance, customer experience, systems, supply chain, compliance and international execution. Working closely with the CEO and executive leadership team, the COO will ensure the business scales efficiently, profitably and with operational excellence at its core. This role combines strategic leadership with hands-on operational execution, and will suit someone comfortable operating at pace in complex, high-growth environments. Key Responsibilities Global Operations & Strategy • Define and execute the global operational strategy to support profitable growth., • Own core operational KPIs including utilisation, uptime, service quality, cost efficiency and margin., • Partner with Finance on operational P&L ownership and cost optimisation initiatives., • Lead operational performance across a geographically distributed estate., • Ensure consistent service delivery, equipment uptime and operational continuity., • Oversee regional operational leads and coordinators across key markets., • Provide executive leadership over the franchise operating model., • Build and scale the franchise infrastructure, including onboarding, training, governance and performance management., • Ensure operational readiness for new international launches., • Partner with internal and external stakeholders on franchise partner selection and assessment., • Oversee global supply chain, stock and inventory management., • Drive procurement discipline, supplier governance and cost optimisation., • Own the end-to-end customer experience agenda across all markets., • Lead customer service operations, service standards and escalation frameworks., • Oversee operational systems including booking, POS and CRM platforms., • Lead system implementations, upgrades and integrations., • Provide executive oversight of new site openings., • Ensure operational standards, regulatory approvals and service readiness are met., • Own compliance across all operational, health & safety and licensing requirements., • Ensure governance frameworks are in place across all territories., • Act as a core member of the executive leadership team., • Lead, mentor and scale high-performing operational teams., • Build succession plans and organisational capability to support future growth., • Contribute to board reporting, investor engagement and strategic planning. Candidate Profile • Extensive senior leadership experience in multi-site, service-led consumer businesses., • Strong background in franchise operations and partner governance., • Experience in PE-backed, high-growth or scaling environments highly desirable., • Proven ability to build scalable operating models across international markets., • Deep understanding of operational complexity, regulation and risk management., • Confident operating at both strategic and executional levels., • Data-driven, commercially astute and decisive in fast-moving environments. Why This Role? • This is a rare opportunity to join a category-defining consumer brand at a pivotal moment in its growth journey. The successful candidate will play a central role in shaping the company’s global footprint and operational maturity.

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available £75,000 base salary + £25,000 OTE + Benefits Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist, you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do • Lead discovery sessions with enterprise clients to uncover needs and opportunities for AI and automation., • Design and validate end-to-end AI architectures that are scalable, secure, and outcome-driven., • Support bids and proposals with credible technical and operational input., • Deliver compelling demos and presentations that show real business impact., • Collaborate with Solution Engineers on proof-of-concepts and client showcases., • Advise on AI trends, technologies, and best practices to shape go-to-market strategies., • Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring • Deep knowledge of Conversational AI, Generative AI, and automation frameworks., • Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect)., • Experience designing or supporting enterprise-scale AI deployments., • Commercial acumen, including ROI modelling and TCO analysis., • Strong communication and presentation skills with executive audiences., • Ability to balance technical depth with business storytelling., • Leadership and mentoring capability within cross-functional teams. 🧠 Tech Stack Familiarity • AI/Automation: Conversational AI platforms, LLMs, agentic AI, RPA tools., • Cloud: AWS, Azure, or Google Cloud., • Integration: APIs, microservices, middleware., • Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications • Background in Presales, Solutions Consulting, or Technical Architecture., • Experience in AI-enabled customer experience transformation., • Degree in Computer Science, AI, or related field (or equivalent practical experience)., • Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus., • Flexible / remote working options, • Private healthcare and life insurance, • Pension plan, • Cycle-to-work scheme, • 28 days paid annual leave (including company-wide wellbeing days), • Access to LinkedIn Learning and ongoing development programs If you’re ready to shape the future of AI-driven customer experience and thrive in a collaborative, fast-paced environment — we’d love to hear from you. • Seniority Level, • Mid-Senior level, • Industry, • IT Services and IT Consulting, • Employment Type, • Full-time, • Job Functions, • Analyst, • Skills, • Large Language Models (LLM)

The Company This organisation is a global leader in financial information technology, delivering real time data, analytics, and news to professionals around the world. Its platforms connect decision makers to the information and tools they need, serving hundreds of thousands of users who rely on fast, accurate insight. With teams spread across continents, the business is built on innovation, collaboration, and a commitment to clarity in a complex financial landscape. Employees join a community of problem solvers who thrive in a fast moving environment and take pride in supporting clients at the highest level. The culture values openness, diversity, and teamwork, creating a workplace where people can grow, contribute, and do work that matters. The Role This position sits within the Customer Support team, a core function of the wider Technology Services and Solutions group. It is ideal for someone who enjoys both financial markets and technology, and who wants to work directly with users of world leading financial tools. The role has two central focuses: providing exceptional service to a broad set of clients and handling technical workflows involving software, hardware, and system connectivity. Support is delivered by phone and instant messaging, helping clients install software, configure specialist equipment, and resolve issues that affect their day to day use of the platform. Clients operate in fast paced sectors such as asset management, investment banking, and capital markets, so accuracy and responsiveness are essential. As automation becomes more central to the industry, the team also helps clients navigate increasingly complex technology. This includes diagnosing software issues, understanding how problems affect their workflows, and ensuring each user’s data and access remain secure. The role also includes onboarding responsibilities. Support professionals help new users get set up, guide senior stakeholders through product features, and introduce them to tools that shape their daily decision making. The team works globally, supporting clients in multiple languages across time zones. Who Succeeds in This Role Successful candidates are purpose driven, curious, and customer focused. They enjoy working in a team where clients depend on them, and they are comfortable supporting and challenging colleagues to raise the bar. What the Company Offers New joiners complete an eight week training programme that covers product knowledge, platform setup, hardware configuration, client interaction, and an introduction to global financial markets. Learning continues throughout the role, with opportunities to join projects, contribute ideas, and take part in mentoring, recruitment, and quality initiatives. A career in this area can lead to opportunities across the wider organisation, including analytics, sales, enterprise solutions, engineering, finance, compliance, and more advanced technical or client facing roles. Requirements • A bachelor’s degree or equivalent experience, • Sponsorship available for eligible applicants under the UK Skilled Worker New Entrant criteria, • Fluency in French and English, • Strong customer service skills across phone and messaging based communication, • Interest in finance and/or technology, • Enthusiasm for learning new tools and retaining technical information, • Ability to manage several tasks at once and work both independently and within a global team, • Motivation to build a long term career with the organisation Preferred Qualities • Previous experience in a customer facing position, • Curiosity around troubleshooting and resolving technology issues, • Awareness of data privacy and information security, • Confidence working with software driven systems Additional Expectations • Able to start full time in April, June or September 2026, • Willing to occasionally work weekends or bank holidays, with time off in lieu The organisation supports visa sponsorship for this position, reviewed on a case by case basis. If you believe this role fits your goals, applications are welcome. The recruitment team will follow up with next steps.

Senior Customer Service Executive | £40,000 - £43,000 | East London My client, a leading organisation within the property sector, is seeking a Senior Customer Service Executive to join their busy team on a permanent basis. This is a hands-on coordination role with supervisory responsibilities, supporting the delivery of an excellent customer experience from handover through to the end of the warranty period. Responsibilities • Manage and support a small team of Customer Service Coordinators, including conducting monthly 1:1s., • Oversee all customer enquiries from purchasers, tenants, agents, and housing associations., • Coordinate remedial works with contractors, ensuring all defects raised within the warranty period are logged, monitored, and completed to agreed timescales., • Maintain and update operative planners and ensure accurate scheduling at all times., • Provide regular updates to customers and stakeholders, conducting follow-up calls once works are completed., • Ensure processes and procedures are followed consistently to deliver a proactive and high-quality customer journey., • Champion all customer service software systems, supporting development, rollout, and user training., • Chase contractors for outstanding updates and ensure deadlines are met Skills • Minimum of 3 years’ experience in a customer service role., • Strong stakeholder management experience across a range of customer groups., • Competent in all Microsoft Office applications (Excel, Word, PowerPoint)., • Highly organised with strong time-management skills and attention to detail., • Ability to lead, motivate, and support a small team. Package • £40,000 - £43,000 basic salary, • Monday – Friday, • Flexible working arrangements (where appropriate), • Comprehensive benefits package

Executive Assistant - Infrastructure Client Group Location: Westminster/Hybrid Salary: £40,170 per annum Hours: Full-Time - 36.25 per week The Institution of Civil Engineers (ICE) is a 97,000-strong global membership organisation with over two hundred years of history. It is a centre of engineering excellence, qualifying engineers and helping them maintain lifelong competence, assuring society that the infrastructure they create is safe, dependable and well designed. Its network of experts offers trusted, impartial advice to politicians and decision-makers on how to build and adapt infrastructure to create a more sustainable world. About the Role The Infrastructure Client Group (ICG) is an industry-funded initiative that brings together the UK’s most progressive economic infrastructure clients in partnership with government, the National Infrastructure and Service Transformation Authority (NISTA), industry, the Construction Leadership Council (CLC), and key value chain members. Our core purpose is to accelerate improved delivery of UK infrastructure for the benefit of the economy, society, and the environment—fully aligned with the UK Government’s agenda. The Institution of Civil Engineers (ICE) supports the ICG in delivering this mission through activities that enable collaboration across the Management Board, Task Groups, Project 13 Network, Leadership Group, and Pillar Groups. We are seeking an Infrastructure Client Group Executive to play a pivotal role in supporting the ICG Manager and ensuring the smooth operation of this influential network. This is an exciting opportunity to work at the heart of UK infrastructure transformation, collaborating with leading organisations and government bodies to drive meaningful change. You’ll be part of a dynamic team committed to improving outcomes for society and the environment. Key Responsibilities: • Coordinate and support the day-to-day running of the ICG, Task Groups, and Project 13 Network., • Manage accurate records of member organisations, participants, subscriptions, and payments., • Draft agendas, schedule meetings, and produce accurate minutes and action lists., • Support the delivery of the ICG Annual Report and launch event., • Assist with the annual content plan, including news, resources, case studies, and network growth., • Manage relationships with internal and external stakeholders to ensure successful delivery of projects., • Oversee the Project website and engagement strategy through social media and reports., • Provide secretariat support for boards and groups, including logistics and workshop planning., • Monitor budgets, process invoices, and support contract management., • Extract insights and case studies for digital channels such as blogs, podcasts, and videos. Experience: • Minute-taking, report writing, and editing., • Project management and process implementation., • Supporting communities, networks, or committees., • Delivering knowledge programmes and events. Key Skills: • Advanced knowledge of Office 365., • Strong project management and presentation skills., • Excellent written and oral communication., • High attention to detail and organisational ability., • Understanding of user experience and digital best practices., • Ability to work independently and under pressure., • Understanding of budgets and finance., • Customer focused., • Keen to improve output and processes where possible., • A demonstrable interest in the community subject matter., • Collaborative and outcome driven., • Team focused., • Good interpersonal skills to liaise with all team members, directors, internal and external stakeholders. Sociable and authoritative, to feel comfortable with supporting and motivating content contributors, speaking to them as peers. Qualifications: • Degree-level education or equivalent experience., • Business/programme management or administration qualification (desirable). ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to eight per cent of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to four year’s salary, • Interest free season ticket loan, • Cycle to work scheme., • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. GRCI Law Limited (our external Data Protection Officer (DPO) is appointed to oversee our data protection compliance with details as noted below:, who can be contacted at Email: . Postal Address: GRCI Law Limited,, Unit 3, Clive Court, Bartholomew’s Walk, Cambridgeshire Business Park, Ely, Cambridgeshire, CB7 4EA, United Kingdom’. Applicants have the right to complain to the ICO at if they have a concern with the way ICE is handling their data.

Receptionist London £33k salary + bonus & benefits (30 days holiday plus bank hols) Receptionist needed for very prestigious Association based in Piccadilly/Charing Cross - Working in a fun environment, meeting and greeting, reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Hotel OR Corporate Reception Or Cabin Crew. Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • Booking Travel and Accommodation Requirements: • Previous FOH/Reception or Cabin Crew experience, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player, • Knowledge of MS Office Search "Receptionist Needed" for more information on our jobs

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career The role of Consulting Director in Unit 42 is a senior-level consulting position. The individual will be responsible for the day to day delivery of our threat-led and technology driven cyber security consulting services through leading and directly overseeing a team of Consultants. This person will have experience in developing teams and working with sales and domain leaders. The Consulting Director will work with a dedicated Regional Business Development Manager (BDM) and Customer Success Manager (CSM) to deliver pitches and prepare proposals to win new business and manage client relationships. We are seeking an individual who is passionate about cyber security and making a difference. You will be a continuous learner and have a sound knowledge of emerging cybersecurity trends and technologies. The individual serves as a trusted advisor to clients, is dedicated to delivering technical consulting services to an exceptional standard, thrives in a fast paced team environment, and advocates for innovative approaches to deliver the best outcomes for our cross-sector clients. Your Impact • Oversee the delivery of our proactive consulting services, ensuring their consistency, quality and highest level of customer service, • Provide hands-on, expert-level proactive Security Operations Center (SOC) assessment and transformation services to clients and deliver findings to CxO and/or Board of Directors, • Work with the BDM and CSM to perform pipeline generation activities, • Lead scoping and services overview conversations with clients for prospective engagements in area of expertise, presenting with credibility and authority, clearly articulating various approaches and methodologies to audiences ranging from highly technical to executive personnel, • Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for the Unit 42 proactive services practice, • Drive innovation in Unit 42’s proactive offerings, by leading and managing the consulting team and collaborating with cross-functional teams to bring new capabilities and services to market that leverage Palo Alto Networks products, • Manage the productivity of a team through attainment of utilisation targets, • Collaborate with peers and leaders across Unit 42 to drive operational and practice development goals, • Recruit and onboard world class talent to support our growth goals, • Support the professional growth and development of our consultants through training and technical enablement, • Foster and maintain a culture that attracts and retains smart, kind team members dedicated to executing with excellence, • Identify and execute strategies for service development, enablement, and product adoption, • Cultivate and maintain relationships with key clientele to increase awareness of Unit 42’s’ capabilities and provide on-demand expertise for client needs, • Amplify Unit 42s’ presence and credibility in the marketplace through thought leadership, including via speaking engagements, articles, whitepapers, and media exposure Qualifications Your Experience • 10+ years of hands-on experience delivering a wide range of cybersecurity consulting services, including at least 4 of the following 8 for global enterprise customers, • Security operations (highly preferred for this position), • Application security (including AI), • Cloud security, • Red & purple teaming, • Cybersecurity risk assessments, • Cybersecurity strategy & transformations, • Cyber crisis management, • Zero Trust, • Experience as a senior-level team leader including overseeing other principal, senior, and mid-level analyst/consultant teams, • Able to split your time across commercial support, client delivery, team leadership, individual mentoring, and technical expertise and skills maintenance activities, • Strong presentation, communication, and presentation skills with verifiable industry experience communicating at CxO and/or Board of Directors level, • Client services mindset and exceptional client management skills, • Public speaking experience, demonstrated writing ability, including technical reports, business communication, and thought leadership pieces, • Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent relevant experience or equivalent military experience to meet job requirements and expectations, • Professional industry certifications such as CISSP, CISM, and other leading industry certifications in line with our services portfolio, • Expert level of knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance Additional Information The Team Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Receptionist or Ex-Cabin Crew. London £29,000 salary to £30,000 + bonus & benefits (30 days holiday) Global Law Firm Receptionist opportunity at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Either Cabin Crew, Retail OR Reception Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • General administration (photocopy, fax, scanning), • Booking Travel and Accommodation Search "Receptionist Needed" for more information on our jobs

• Business: emap, • Base Location: Fleet Street, City of London/Hybrid ( 3 days in office), • Employment Type: Full time, Permanent, • Salary: £26,000 DOE + 20% Bonus emap has a long and rich heritage of being the custodian of a portfolio of world-class media brands. We produce content that informs and progresses some of the largest and most respected businesses within the fastest moving and most influential sectors in the UK. Overall Purpose of the Role: As an Event Executive you are part of an enthusiastic and busy event operations team running conferences, exhibitions, bespoke business events, award ceremonies, and virtual/hybrid events throughout the year. Your role is key to the successful execution of our events portfolio. You will have operational responsibility from concept to delivery, using creativity and a keen eye for detail to deliver industry-leading physical and virtual events. Your aim is to produce commercially successful events that create quality business engagement for clients, enhancing and strengthening products and brands involved. emap brands rely on high quality events, and close relationships with the industries they operate within. As an Event Executive your role is at the forefront of those relationships, both internally and externally. This is a collaborative role which is both fast-paced and challenging while also being social. Key responsibilities: • Management of P&L/Budgets for individual events with a focus on value for money and maximising contribution to the wider business, • Providing outstanding customer service to all event stakeholders via written and verbal communication, • Working with the Event Manager and wider team to ensure projects remain on-track and schedules/timelines are updated regularly. Delivering high-quality virtual and hybrid events on-time and within budget, • Contributing to the development of our virtual and hybrid event strategy, • Performing all the administrative tasks associated with events, • Organising digital and print collateral for the event, working with design agencies where relevant, • Ensuring all event content is brand-aligned and meets guidelines, • Building strong relationships with suppliers including AV teams, venues, entertainers, etc negotiating to ensure the best value is achieved, • Proof-reading content throughout the event process, • Identifying areas for growth and future opportunities for the brands, • Analysing year on year performance and leading or participating in event debrief discussions, identifying future trends or improvements, • Leading internal communication on event targets and numbers, both in terms of delegates and financials, • Manage and maintain data in a responsible way in accordance with GDPR and internal data processing procedure, • Collate customer feedback identifying areas for improvement, • Building cross functional relationships with internal stakeholders to support the success of the event and/or brand, • Fulfill sponsorship deliverables with attention to detail to maximise return on investment, • Responsibility for all on-site activity including the management of:, • Registration process including badging, • Attendee management, • Table planning for lunches/dinners/roundtable discussions/award ceremonies Skills and Experience: • Educated to degree level or equivalent, preferred but not essential., • Event experience, or participation in an event management work placement., • Corporate / B2B events experience advantageous., • Skills in developing virtual event offerings, including webinars, podcasts, whitepapers., • Experience using finance systems or events websites desirable., • Intermediate IT skills essential and should include knowledge of Microsoft Office suite of products., • Excellent communication skills both in written and verbal with a strong attention to detail., • Strong interpersonal, and stakeholder management skills., • Knowledge in one of the brand industries/target audiences is desirable (Nursing, Local Government, Construction, Civil Engineering, Geotechnical Engineering) Core competencies: • A Strategic thinker with excellent planning, and organisational skill., • The ability to work well under pressure in a fast-paced environment while meeting multiple deadlines., • Analytical with a good understanding of finance, profit and loss statements and budgets., • Able to read and interpret data affectively., • Takes a creative approach to every-day challenges., • Enthusiasm and willingness to change and innovate processes. Personal Attributes: • Curious and proactive: willing to try something new and innovate and encourage this in others., • Resourceful with the ability to work well autonomously., • Passionate for events: creating meaningful experiences for our attendees and long-lasting sustainable futures for our brands., • Environmentally aware: supports emap’s objective of continuing to adapt our events to be more sustainable., • Punctual., • Calm and professional under pressure., • Has a positive and creative mindset. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

DIGITAL DATA ANALYST UP TO £50,000 HYBRID – UK (BURTON-UPON-TRENT / LONDON) ABOUT THE BUSINESS This long-established British pub and brewing organisation operates a large national estate of pubs, restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision-making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You’ll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within the digital analytics pillar, working closely with stakeholders across marketing, product, and technology. While some advanced modelling is handled elsewhere, this role is hands-on, insight-driven, and central to improving digital performance across a large and complex estate of digital properties. THE ROLE This is a hands-on Digital Data Analyst role with a strong focus on data quality, reporting, and insight generation across a large portfolio of websites. You’ll work end to end; from assessing and validating data capture, through to building dashboards and translating findings into clear, actionable insight. A key part of the role will be identifying drop-off points and friction within customer journeys, helping teams understand what’s happening across digital touchpoints and where performance can be improved. KEY RESPONSIBILITIES Digital Analytics & Reporting • Produce end-to-end reports and dashboards covering digital performance across 80+ websites., • Build and maintain reporting using tools such as GA4, Looker, Power BI, and Excel., • Assess, select, and extract data from multiple sources., • Debug tagging issues and validate captured data to ensure accuracy and consistency., • Analyse customer journeys to identify drop-off points and opportunities for optimisation., • Translate complex datasets into clear, compelling narratives for non-technical audiences., • Work closely with internal teams to improve data usage and confidence in reporting., • Operate comfortably in an environment where not all data is fully centralised., • Support the ongoing evolution of digital analytics capability and best practice. SKILLS & EXPERIENCE REQUIRED • Strong, hands-on experience using GA4 (daily usage strongly preferred)., • Proven experience building custom reports within GA4., • Experience creating dashboards in Looker and/or Power BI (examples encouraged)., • Solid understanding of web analytics and digital performance measurement., • Experience with data validation, debugging, and tag troubleshooting (not implementation)., • Confident communicator with strong data storytelling skills., • Familiarity with tools such as Microsoft Clarity., • Exposure to conversion rate optimisation (CRO) concepts. LOCATION & WORKING ARRANGEMENT • Hybrid working model with 50% office-based expectation., • Minimum 1 day per week in the office, with flexibility across locations., • Regular travel to Burton-upon-Trent (approximately every other week; at least 2 days per month)., • Alternate Wednesdays based from the London office., • Additional travel to Burton as required for stakeholder engagement (expenses covered, subject to approval). WHY APPLY? • Work at scale across a large and varied digital estate., • Play a key role in improving data quality, insight, and decision-making., • High visibility role with impact across digital, marketing, and product teams., • Join a growing analytics function with strong executive support., • Hybrid working and a competitive salary package.

A highly regarded independent Commercial Broker are currently looking to add home based (remote) Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients. The Account Handler will provide support to the Account Executive with running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all external queries and issues and will require the skills and knowledge to meet client expectations. This is a remote position with occasional visits to the office. About the role: • To deliver high quality and efficient service to clients., • Working closely with Account Executives to provide a comprehensive insurance service to mainly existing and some potential new customers., • Customers will range in size and shape, from smaller clients up to large corporate sized risks, • Ensure all documentation associated with placing, amending, or renewing clients’ insurance programmes is completed in a reasonable timescale and is accurate., • Contribute towards the development of a high company image of professionalism, competence, and customer satisfaction. Key skills/experience required: • Must have previous account handling experience gained within a commercial insurance environment and have relevant insurance technical knowledge., • Good communication, decision making and problem-solving skills., • Excellent relationship building skills., • Previous experience working with Acturis, • The ability to work under pressure and assimilate large quantities of information quickly, • Influencing and negotiation skills, • Commercial awareness, • An eagerness to progress with your CII qualifications would be supported, but is not essential Salary/Benefits Information: • Salary to £45k, • Remote / home based, • Market leading benefits package, • 31 days holiday (+ bank holidays), • Excellent opportunity for career development and progression Contact: David Harries Reference: DH/86860 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.

Looking for Your Next Big EA Role? Step Into a High-Impact C-Suite Position Canary Wharf Join our client's high-performing Executive Support team and play a pivotal role in supporting the CFO & CTO. This is a fast-paced, high-trust position ideal for an experienced C-Suite Executive Assistant who thrives in a dynamic environment. What you’ll do: • Provide confidential, high-level executive and administrative support, • Manage complex diaries, inboxes, international travel, and high-volume priorities, • Coordinate meetings, prepare board materials, and take minutes for key committees, • Build strong relationships with internal and external stakeholders, • Produce high-quality reports, presentations, and documentation, • Support transformation initiatives, financial leadership teams, and wider executive needs, • Uphold clients PROUD values and contribute to positive customer outcomes What you bring: ✔ Proven experience supporting C-Suite leaders ✔ Outstanding organisation, communication, and Microsoft Office skills ✔ Professionalism, discretion, and the ability to navigate sensitive information ✔ Confidence working with stakeholders at all levels ✔ A proactive, calm, solutions-focused approach ✔ Experience in Financial Services or Banking (desirable) If you're a motivated Executive Assistant looking to make meaningful impact at a growing, values-driven bank, we’d love to hear from you.

Korn Ferry is searching for an EMEA Early Careers Recruiter to support one of our Financial Services RPO clients. This role is based out of London with a 4 day onsite requirement in the client offices. As a member of Korn Ferry, the EMEA Early Careers Recruiter will build world class University Relations and Internship programs for our client through development of key relationships in business as well as identified schools and other organisations. This role focuses on high touch candidate, stakeholder and university relationship management as well as customer focus and responsiveness in client-facing activities. The Recruiter is the subject matter expert around early talent development and building a long-term sustainable strategy. This role will be part of an established team specialising in Early Careers recruitment, focused on Interns, Apprentices, Co-ops and Graduates across EMEA region. • Partner with the client steering committee to identify key target Universities and programs as well as long term strategy of clients University Program., • Set road maps to build long term relationships with identified Universities and programs., • Develop a strong pipeline for both entry level positions and internships within the client’s business., • Build strong relationships with students to promote our client and Korn Ferry as an employer of choice., • Identify & communicate continuous improvement opportunities internally and with our client., • Organise and attend all related events such as career fairs, networking events, classroom presentations and interviews panels., • Track and present all University and Internship related metrics to steering committee and executive team., • Oversee Internship program including activities and engagement of team. Seek feedback and measure the program success., • Representing the client brand at campus fairs, events and virtual sessions, ensuring consistent messaging and a compelling value proposition for early talent. Required Skills: • Applicant Tracking System experience, • Experience developing and executing sourcing methodologies to include market mapping, recruitment strategies and Boolean searches, • Experience with Early Careers, recruitment at universities, including participation in career fairs or other early careers activities is essential. Internal Mobility at Korn Ferry If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position. Korn Ferry is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

We are seeking experienced Senior Onsite IT Support Engineers to join our regional support teams across multiple global offices. In this role, you will serve as a key technical resource, delivering end-user support, executing hardware lifecycle tasks, and ensuring smooth day-to day IT operations in a fast-paced, multi-cultural environment. This position demands advanced technical expertise, a strong customer service mindset, and the ability to manage VIP and AV support needs with professionalism and urgency. What You'll Do: • Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals., • Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment. Deliver white-glove VIP support for executive users and manage real-time escalations., • Maintain and support AV/conference room technologies, addressing urgent walkup issues with responsiveness and discretion., • Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and asset lifecycle tracking., • Manage onboarding and offboarding IT tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms., • Use ServiceNow for incident tracking, resolution documentation, and SLA compliance., • Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Skills and Qualifications: • 4–10 years of hands-on experience in onsite IT support or end-user computing environments. Advanced proficiency in Windows, macOS, and mobile OS platforms (iOS/Android)., • Solid knowledge of networking fundamentals (Cisco/Meraki), AV systems, and VoIP technologies. Expertise in support platforms and tools including ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM solutions like Ivanti., • Familiarity with IT asset management practices and frameworks such as ITIL., • Strong interpersonal, communication, and documentation skills, with cultural sensitivity for regional users., • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred. ITIL Foundation certification and prior exposure to VIP user support highly desirable.

Job Title: Head of Legal (HOL) Reporting to: CEO & Founder Position Overview: The Head of Legal will serve as the leader responsible for overseeing all legal, regulatory, and governance matters for the organisation. Reporting directly to the CEO and working closely with the board of directors, the Head of Legal will provide strategic legal counsel to the company’s leadership and ensure compliance across all jurisdictions where the company operates. This role is critical in managing risk, supporting business growth, and maintaining the company’s reputation as an ethical and compliant organisation. Key Responsibilities Strategic Legal Guidance: • Advise the CEO, executive team, and board of directors on legal strategies, regulatory requirements, and potential risks., • Provide counsel on business strategies, mergers and acquisitions, contracts, and other high-stakes matters. Regulatory Compliance: • Ensure compliance with all applicable local and international laws and regulations., • Stay updated on changes in legal and regulatory landscapes affecting the business, including those in countries of operation (UK, Ireland, France, Germany, Switzerland, Canada, Australia, New Zealand, UAE, and India)., • Manage relationships with regulatory bodies and government agencies. Corporate Governance: • Oversee governance policies and procedures, ensuring alignment with best practices and shareholder interests., • Manage board-related legal matters, including shareholder agreements, resolutions, and documentation. Risk Management: • Identify potential legal risks and develop strategies to mitigate them., • Ensure robust processes for handling disputes, litigation, and arbitration. Contract Management: • Review, draft, and negotiate key contracts, including vendor agreements, customer contracts, and strategic partnerships., • Standardise contract processes and ensure alignment with business objectives. Leadership and Team Development: • Lead and develop the legal team, fostering a high-performance and collaborative environment., • Ensure the team has the tools and resources to support global operations effectively. Policy Development: • Establish and maintain internal policies to ensure ethical practices and legal compliance., • Oversee training programs to educate employees on legal and compliance matters. Litigation and Dispute Resolution: • Manage and oversee litigation, arbitration, and mediation proceedings., • Collaborate with external legal counsel when necessary. Key Qualifications: Educational Background: • Law degree (JD or equivalent) from a reputable institution., • Licensed to practise law in at least one jurisdiction relevant to the company’s operations. Experience: • Minimum of 12 years of legal experience, with at least 5 years in a senior leadership role., • Experience in a global organisation, preferably in retail, luxury goods, or a highly regulated industry., • Proven track record in corporate governance, compliance, and risk management. Skills: • Exceptional leadership and team-building skills., • Strong negotiation and communication skills., • Strategic thinker with the ability to balance business goals and legal risk., • Expertise in international law, contracts, and regulatory compliance. Personal Attributes: • Integrity and ethical judgement., • Proactive and solutions-orientated mindset, • Ability to thrive in a fast-paced, dynamic environment. Key Performance Indicators (KPIs): • Compliance rate across all jurisdictions., • Legal risk mitigation outcomes., • Efficiency and effectiveness of contract management processes., • Employee understanding and adherence to compliance policies., • Resolution time for disputes and legal proceedings., • Contribution to business growth through strategic legal initiatives. Why Join Us? As a leader in the global fine jewellery industry, we are committed to celebrating life’s unique stories with integrity and excellence. Join our dynamic team to shape the legal framework of a visionary organisation poised for expansive growth and innovation. Be part of a company dedicated to craftsmanship, responsibility, and long-term success.

About Envision: Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centres across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. About the role: We are looking for a professional to look after our London office day to day operations; set up and develop our administration strategy and process; and initiate administration automation project. Our London office is located in central London. We need the person to work on-site to deal with all office related tasks and also reception the visitors from our customers, vendors, HQ and other sister companies. Key responsibilities: • Office admin:, • Responsible for office budget and expenditure to ensure a sound, healthy and safe operation within budget., • Responsible to search new offices across UK by working with head of Admin Europe, • Responsible for daily inspection, facility and inventory management and related supplier management., • Responsible for office refurbishment coordination and ensure a sound outcome of any repair/refurbishment project., • Formulate visitor rules and manage related meeting room, access card and records., • Responsible for staff health & safety coordination, and take the role of fire warden and first aider (training will be provided and must be completed within first 3 months after joining), • Purchase office insurances across UK by working with EHS manager, • Responsible and support for business travel visa application, business invitation letter issuance and related travel arrangement for business departments., • Manage Travel booking portals, car rental portals and expats accommodations where needing your support., • Manage all administration vendors and enrich the net work, • Establish and maintain mail delivery providers, systems, and processes, • Undertake ad hoc tasks assigned by line manager/supervisor., • VIP and Executive reception and events:, • Formulate rules and regulations for daily visitor management, including service briefing, SLA and SOP of managing reception, conference/meeting and VIP banquets., • In charge of reception of customers and management team of the company and undertake the planning and organization of important meetings such as CEO meetings with clients, events such as Xmas party, summer party etc., and other activities for the company level as well as business departments/teams., • In alignment with the Group reception standards, actively develop reception resources of local food, accommodation, transportation, and recreational activities in London and other cities of UK, effectively control supplier service quality, and continuously improve customer satisfaction., • Administration and IT automation:, • Review and improve admin and office automated process., • Working with IT to integrate the admin software, apps etc. with other departments software Qualification and expertise: • UK educational background, with Bachelor degree or above, major in administration and management etc., • Fluent in spoken English, strong ability in written and spoken Mandarin will be preferred, • Strong sense of responsibility, positive attitude, enthusiasm, good sense of service and professional ethics, • Proactive approach to problem-solving and ability to handle challenging situations, • Excellent organizational skills and attention to detail; ability to organize; prioritize and work efficiently under pressure and subject to changing priorities; proven experience in meeting deadlines

Job Description and Person Specification Head of Legal - closing date 23rd January 2026 Location: Resolution Plaza, Head Office (with regular travel to local housing offices) Grade/Salary: £81412 to £85505 Reports To: Chief Executive Direct Reports: N/A Contract Type: Permanent/Full Time/hybrid Role Purpose Key Responsibilities Lead a high-performing in-house service team supporting East End Homes in managing housing disrepair and related claims. Provide expert legal advice across social housing matters—tenancy enforcement, rent arrears, ASB, and leasehold—ensuring compliance, mitigating risk, and improving customer outcomes. The role will contribute to policy development by providing legal input, not by drafting or owning policy. Disrepair & Housing Conditions • Develop and implement disrepair strategy to reduce incidence, cost, and reputational risk., • Oversee case management, ensuring quality pleadings, evidence, and settlement strategies., • Ensure compliance with Pre-Action Protocols; design templates and workflows to track outcomes., • Identify root causes and work with operational teams to prevent recurrence., • Advise on tenancy matters, enforcement, and statutory obligations., • Lead legal action for statutory access, injunctions, and possession claims., • Support income recovery strategies and ASB enforcement with proportionate remedies., • Set litigation strategy, authorise settlements, and manage costs., • Prepare for hearings, instruct counsel, and oversee witness preparation., • Build and develop an internal legal team; define career pathways., • Influence stakeholders and provide clear advice to Exec and Board., • Deliver training to frontline staff on legal processes and compliance. Person Specification Qualifications • Expertise in housing litigation and disrepair within social housing or local authority., • Proven ability to manage complex cases, external providers, and budgets., • Strong knowledge of UK housing law, litigation strategy, and regulatory requirements., • Excellent advocacy, negotiation, and risk management skills., • High integrity, sound judgment, resilience, and ability to work at pace. Benefits 33 days holiday plus Bank Holidays Pension – up to 10% Employer Contribution £200 – Gym Membership contribution Medical Cash Plan

About the Company: A UK private equity investor has agreed on preliminary terms to purchase a majority share in an SME (the "Business"), which is one of the world's top 100 experiential marketing agencies. The company has offices in the UK and the US and serves blue-chip customers in technology, gaming, entertainment, sports, and automotive. They provide award-winning marketing activations on a worldwide scale. The company is well-established, having been in operation for over 10 years, with offices in West London and on the East Coast of the United States. It employs fewer than 60 people and has revenues of more than £20 million. The company is now owned and administered by two founders who work part-time. This is made possible by a well-trained staff of high-quality departmental heads who drive day-to-day operations. The founders will remain substantial minority stockholders and want to hand over control of the company to new senior management, including a CFO and a CEO. The founders will stay involved in the business on a part-time basis for at least two years, providing a new CEO with a smooth transition of leadership. Once transitioned, the founders want to become progressively non-executive but supportive as long-term directors and shareholders. Both the founders and the private equity investor believe the Business has several potential strategic directions and growth possibilities that a new CEO could pursue, and they believe that full-time leadership, rather than the current part-time approach, combined with a more modern approach to handling finances and information gathering, provides the greatest potential to unlock these growth opportunities. The hiring of a new CEO represents a key transformation from founder-led stewardship to a scalable, professionally operated organisation to produce considerable shareholder value for all shareholders, including the CEO as a significant equity holder. About the Role: The CEO will be fully responsible for the business, reporting to both the Board and the shareholders. This first-time CEO appointment aims to provide competent leadership, strategic direction, and commercial focus to a business with strong foundations and substantial untapped potential. Key Responsibilities: • Develop and implement a growth plan to enhance revenue and profitability by improving client penetration, acquiring new customers, and launching additional sales offices., • Led the move from an owner-managed firm to a contemporary, scalable SME ready for future sale., • Collaborate with the CFO to establish a contemporary financial department for reporting, management information, KPIs, forecasting, analysis, and insight, resulting in optimal decision-making at the Board level., • Improve operational performance, digital adoption, and the customer experience., • Lead and grow a top-performing team with a culture of responsibility and excellence, while maintaining the business's winning culture and good morale., • Strategic Leadership: Develop and implement a clear growth plan to expand market share., • Improve operational excellence by refining systems, procedures, and reporting for a scalable and efficient growth platform., • Commercial Development: Build connections with existing clients and explore new growth opportunities. Identify and target new income sources and customer relationships., • Manage the implementation of essential technical solutions., • Financial Stewardship: Collaborate with finance to enhance financial management, margins, controls, reporting, and cash discipline., • Build a strong team by recruiting, coaching, and retaining people. Establish defined responsibilities, KPIs, and a performance culture throughout the business with inspiring leadership., • Stakeholder Management: Represent the company to clients, important suppliers, lenders, and shareholders, fostering trust and credibility., • Manage cultural and organisational change to support strategic development. Success Measure: • Assumed full leadership responsibilities within six months of starting, after transitioning from owner-managers., • Deliver a clear strategy plan within six months, with Board approval and support., • Demonstrated significant revenue growth in 12-18 months, in line with the agreed-upon business plan., • The team is highly motivated and effective, with clear responsibility and strong employee engagement levels., • Better client happiness and retention, as evidenced by better service delivery indicators., • Recognised as a market leader and innovator in experiential marketing., • Successfully exited with increased profitability, best-in-class operations, and a plan for future development. Requirements • Proven track record of success and development as CEO/Managing Director of UK SMEs., • Experiential Marketing or Marketing Services experience is preferred but not required., • Proven ability to drive development via effective strategic planning and change management., • Extensive commercial expertise, including contract negotiation, major account management, and revenue and market development., • Extensive operational expertise in system deployment, process reform, and performance management., • As this is a revenue-driven value development initiative, the ideal applicant should have strong sales and marketing skills., • Private equity-backed business expertise is desirable but not required. Attributes and Behaviours/ Advantages: The Board is looking for a CEO who can combine strategic vision with pragmatic execution. Essential characteristics include: • The ideal applicant is focused and devoted to the business and its goal. Someone who will devote themselves to this job, be completely focused and engaged in the journey, and be unwavering about the results., • Sales mindset: Proven track record of sales expansion, with a focus on sales, marketing, and growth. Capable of exploring new income opportunities outside the present systems., • Demonstrated ability to question the current quo, modernise operations, and drive transformation., • The leader of a small SME should be a hands-on, "sleeves rolled up" and "get your hands dirty" sort of person who is willing to do what it takes to achieve success., • Commercial Instinct: Prioritises profitability, expansion, and customer value., • Decisive Operator: Capable of making tough decisions, prioritising tasks, and driving execution., • Inspirational Leader: Capable of energising teams, fostering trust, and promoting accountability and excellence., • Collaborative Partner: Capable of influencing stakeholders such as shareholders, business partners, and employees., • Resilient and adaptable to fast-paced environments, with the ability to shift priorities as needed., • Owner's Mindset: Acts like a business owner, taking personal responsibility for outcomes and long-term value development., • Effective communicator: Concisely conveys difficult information to varied audiences. How You Can Apply: You can send an email to

Company description AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions across ECC, S/4 Hana Private and Public Cloud, Rise and Grow, solving business challenges and understanding SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001, 45001 and 27001. We’re proud to employ some of the world’s most talented and best-trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience, experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021. Headquartered in Slough, UK with offices in Aberdeen and Netherlands with teams across Europe, India and The Gulf regions, our global reach offers the depth and breadth of excellence that one expects and needs from a collaborative partner. See for more details. See ___ for more details. Overview The Head of SAP AMS is a senior leadership role responsible for strategically leading AG’s entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring AG delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance • Build and lead the end-to-end SAP AMS function for onshore & Offshore operations., • Define AMS operating models, resource structures, processes, and governance frameworks., • Drive continuous improvement across delivery, tools, reporting, automation, and standardization., • Implement AG’s AMS strategic roadmap aligned to growth, capability development, and RISE/GROW transformations. Service Delivery Excellence • Ensure 100% adherence to SLAs/KPIs across all AMS contracts (incidents, service requests, problems, changes, releases)., • Maintain a forward-looking view of risks, service gaps, and capacity to ensure proactive support planning., • Oversee incident triaging, root cause analysis (RCA), patch management, vulnerability management, and technical optimisation., • Ensure structured governance, • Daily stand-ups, • Weekly operational reviews, • Monthly service reviews (MSRs), • Quarterly executive reviews Commercial & Contract Management • Own the P&L for AMS engagements, including revenue forecasting, resource-based cost control, and profitability management., • Drive commercials on renewals, expansions, and CR-based income with clients., • Ensure compliance with contracted service definitions, chargeability, billing, and margin targets., • Lead AMS pricing models, SoW creation, and commercial negotiations in collaboration with Sales & Directors. Resource Planning & Capability • Oversee recruitment, onboarding, and capability development of AMS consultants., • Implement skill-matrix-driven allocation to optimise utilisation across onshore/offshore teams., • Develop module-wise SMEs, leads, primary/secondary backup resources., • Drive certifications, upskilling plans (SAP S/4HANA, Cloud ALM, BTP, SAP Activate)., • Promote a culture of ownership, accountability, collaboration, and learning. Client Relationship & Stakeholder Management • Serve as senior escalation point and trusted advisor for all AMS clients., • Build strong relationships with client IT, business stakeholders, and vendor partners., • Communicate risks, issues, improvements, and transformation opportunities., • Ensure transparency through structured dashboards and measurable service performance reports. Tools, Automation & Process Innovation • Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards)., • Drive automation using UiPath, SAP Cloud ALM, and monitoring tools., • Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations., • Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects • Oversee end-to-end change request lifecycle, cost estimation, approvals, and delivery., • Govern release management cycles including regression testing, deployment readiness, transport approvals, and post-release validation., • Ensure integration with project teams for hybrid AMS + project support scenarios. Qualification • 12–18+ years overall SAP experience with minimum 8+ years in AMS leadership roles., • Deep understanding of SAP modules (FI, MM, SD, PM, PS, Basis, ABAP, BW, Security) and integrated landscapes (aligned with SDM JD), • Strong background in managing large-scale multi-module AMS engagements., • Proven track record of leading distributed (onshore/offshore) teams of 30–150 resources., • Strong commercial experience – revenue management, margin control, pricing., • Experience interacting with C-level stakeholders and managing escalations., • Deep understanding of ITIL processes (Incident, Problem, Change, Release)., • Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate., • Excellent communication, stakeholder management, leadership, and presentation skills. Preferred Qualifications • ITIL, PMP, Prince2 certification (as preferred in SDM JD), • Experience in asset-intensive industries (Oil & Gas, Utilities, Chemicals, ENR)., • Experience in automation and monitoring (SAP Solution Manager, Cloud ALM, UiPath)., • Prior experience in a consulting or SAP Gold Partner environment. Rate: • Based on profile, expertise & exposure Interview Process at AG . Interview Process: We are looking for a talented individual ideally with exposure in the Oil and Gas/Energy/other sector with a very strong Management/ Leadership focus. The right candidate would be identified post the below mentioned interview rounds: • Round 1: HR (Recruiter)Interview - To identify/cross check professional & personal details, • Round 2: Technical Round – To gauge the technical expertise of the candidate, • Round 3: Director rendezvous – Directors confirm if the candidate is a good fit for AG, • Round 4: HR Manager Discussion- HR Manager will discuss on the salary breakup and other benefits before the release of offer.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Are you a strategic leader with deep experience in relationship management and a passion for tokenization, institutional finance, and blockchain technology? As a Senior Partner Manager on the RippleX Partner Success team, you'll play a key role in accelerating the growth and impact of the XRPL ecosystem. You will serve as a trusted advisor to a portfolio of high-profile partners—including financial institutions, fintechs, and crypto-native builders—guiding them through every stage of their journey: from idea to integration to go-live and scale. This is not a passive role. You will be hands-on in shaping tokenization strategies, architecting utility on-chain, and removing roadblocks in dynamic, high-stakes environments. Your day-to-day will span deep technical discussions and executive-level strategic planning—always with the goal of maximizing partner success and driving meaningful, on-ledger activity. If you're excited to unlock real-world utility through tokenized assets and thrive at the intersection of institutional finance and blockchain innovation, we’d love to hear from you. WHAT YOU’LL DO: • Own and lead a portfolio of highly strategic and complex Institutional DeFi partners building on XRPL, with a focus on scaled adoption of tokenized asset use cases., • Define and drive strategic account plans that maximize long-term value for both Ripple and its partners., • Lead execution across technical and GTM workstreams, anticipating risks and aligning cross-functional resources to ensure successful outcomes., • Provide thought leadership and guidance to partners around tokenization, utility, regulatory considerations, and financial market structures., • Build and maintain strong executive relationships with C-level stakeholders at partner organizations, and act as a senior voice across Ripple internal teams., • Represent partner needs and priorities internally, influencing RippleX’s roadmap, product strategy, and go-to-market motions., • Identify opportunities for broader ecosystem impact and partner cross-collaboration to accelerate XRPL utility., • 10–12+ years of experience leading strategic partnerships or enterprise engagements in fintech, financial services, or blockchain—ideally with a focus on innovation and emerging tech., • Institutional Finance Acumen: Deep understanding of financial instruments and market structure (equities, bonds, repos, collateralized lending, etc.). Strong grasp of collateral management, capital efficiency, and how DeFi can impact these processes. Familiarity with regulatory frameworks (Basel III, MiFID, EMIR, etc.) and how they relate to tokenisation and digital asset adoption, • Tokenization Expertise: Strong command of tokenization models, use cases, and best practices. Able to influence strategy and guide partner implementation across the asset lifecycle., • Blockchain Fluency: Deep understanding of blockchain fundamentals and how they can be applied to financial use cases such as tokenization, settlement, and collateral management. Ability to evaluate different protocol features (e.g., scalability, finality, cost, security) and articulate how they impact institutional DeFi applications. Experience advising on interoperability protocols and bridging technologies (e.g., Axelar) to support cross-chain integration and ecosystem connectivity., • Go-to-Market & Utility Creation: Proven track record of launching scalable GTM strategies that result in sustained on-chain activity and partner adoption. Ability to cross-pollinate within Ripple and across partners., • Partner Enablement & Growth: Extensive experience leading strategic partnerships and enterprise relationships, with a focus on enabling partners from ideation through to build, compliance readiness, and scaled deployment. Adept at managing complex stakeholder dynamics across technical, product, and executive functions. Proven ability to proactively remove obstacles and shape partner strategy to drive momentum, unlock long-term value, and deliver measurable impact on ecosystem growth., • Problem Solving with Agency: Bias for action and proactive problem solving, especially when navigating ambiguity or institutional inertia. Strong “ownership mindset” to help partners go from idea to deployment with confidence. Strategic thinker with a proactive mindset—skilled at managing through ambiguity, resolving friction, and anticipating downstream impact., • Executive Presence & Trust Building: Experienced engaging at the C-suite level at tier 1 banks and asset managers, with credibility, empathy, and strategic insight. Trusted advisor in high-stakes conversations. Skilled in managing sensitive conversations (regulatory risk, commercial conflicts, etc.). Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

Senior Data Analyst Contract | Inside IR35 | £350/day | 10 Months Hybrid – London (3 days onsite / 2 remote) Start: January 2026 Our client is a global SaaS technology company within the FinTech sector, operating across multiple international markets and delivering digital products at scale. They are seeking a Senior Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms. This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets into clear, actionable insights that influence strategy and deliver measurable improvements at scale. The Role As a Senior Data Analyst, you will sit at the intersection of data, business strategy, and execution, partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams. You’ll help define what “good” looks like, uncover performance gaps, and guide teams toward smarter, faster, and more cost-effective decisions that improve customer outcomes globally. You’ll be equally comfortable deep in the data and presenting executive-ready narratives that drive alignment and action. Key Responsibilities • Translate complex, multi-source data into clear insights that inform strategy and improve customer and digital experiences across international markets., • Partner cross-functionally with Service Delivery, Product, Digital Experience, and Engineering teams to influence high-impact decisions., • Identify root causes of performance issues, uncover inefficiencies, and recommend actions that reduce cost-to-serve while improving customer outcomes., • Design, build, and evolve scalable measurement frameworks, KPIs, and dashboards that balance global consistency with local and regulatory nuances., • Deliver compelling, executive-level storytelling, framing insights in simple, actionable narratives that accelerate decision-making., • Support experimentation and continuous improvement by evaluating impact, measuring outcomes, and scaling successful initiatives globally., • Contribute to the development of robust data foundations, enabling automation, experimentation, and advanced analytics. What We’re Looking For • Proven experience as a Senior Data Analyst (or equivalent) within a SaaS, FinTech, or technology-led environment., • Strong commercial and operational acumen, with the ability to link data insights to real business levers., • Advanced SQL skills and strong experience with BI and data visualisation tools., • Experience working with large, complex datasets and modern data platforms., • Solid understanding of statistical methods and analytical best practices., • Python and/or AI capability is strongly preferred, particularly for automation, experimentation, or advanced analytics use cases., • Exceptional communication skills, with the ability to influence senior stakeholders through clear, concise storytelling., • Comfortable operating in fast-paced, cross-functional, and international environments. Why This Contract • Join a globally recognised FinTech SaaS organisation at a critical point of growth and transformation., • High-impact role with visibility across multiple senior teams and markets., • Opportunity to shape how data drives customer experience and digital performance at scale., • Competitive day rate and flexible hybrid working model.

Title: Sales & Events Executive Reporting to: Head of Sales and Marketing Based at: Stationers’ Hall, Ave Maria Lane, London, EC4M 7DD Salary: £35,000 - £38,000 Position: Permanent Company Description Stationers' Hall is a Grade 1 listed venue dating back to 1674. It is a sought after venue that offers a secluded garden for corporate entertaining during warmer months and versatile spaces for various events, including award ceremonies, conferences, gala dinners, weddings, filming location and more. Role Description This is a full-time on-site sales and event executive role located in the City Of London at Stationers' Hall. The position will be responsible for managing sales enquiries, coordinating event bookings, liaising with clients, and ensuring the smooth execution of events. This role involves a hands-on approach to sales, requiring strong organisational and interpersonal skills. Job purpose: To assist the Head of Sales and Marketing in selling, planning and co-ordinating commercial events at Stationers’ Hall. Key role objectives: · Responding in a timely manner to sales enquiries · Carry out client show rounds / site visits · End to end ownership of event planning and delivery with overall account responsibility · Ensure bookings system (Momentus) is up to date and captures all relevant information to produce accurate function sheets · Understand diary and yield management to maximise sales at all opportunities for Stationers’ Hall · To conduct post-event follow up research with the client · Liaise with the caterer and hall team to ensure that all rooms are serviced and set up correctly · Monitor and report on market and competitor activities and pricing · To assist the Head of Sales and Marketing with marketing activities where required including, but not limited to, attending networking events and exhibitions to actively promote Stationers’ Hall · Provide website and social media support to the Company Other objectives: · Support the Company with marketing skills on the website and social media campaigns · Booking and co-ordinating tours of the Hall and administer the Public Access Committee · To undertake any other reasonable duties as required by the Head of Sales and Marketing Candidate profile and experience · At least three years of previous sales experience preferred · A strong sales acumen with the ability to convert enquiries into bookings and maximise income opportunities · A genuine passion for customer service and delivering unforgettable events Qualifications • Sales and Marketing skills, • Event Planning and Coordination experience, • Client Relationship Management skills, • Excellent Communication and Negotiation skills, • Attention to Detail and Time Management skills, • Ability to work well under pressure, • Knowledge of the events industry and hospitality sector

Senior Researcher– Solutions and Advisory, Enterprise Solutions - London Hays Solutions and Advisory, is part of Hays Enterprise Solutions. We offer a portfolio of staffing, advisory and skills services that enables the seamless transformation of all workforce requirements. As a steadfast and reliable leadership partner in staffing and workforce solutions, we leverage our truly global scale and experience, extensive talent networks and unparalleled expertise to propel organisations towards success. Founded on our core brand values – building partnerships, thinking beyond, and doing the right thing – Hays Solutions and Advisory combines meaningful innovation with global scale and insight to help people and organisations succeed. We’re here today, working for your tomorrow. Your Role Hays Solutions and Advisory is seeking a motivated and detail-oriented Senior Researcher to join our dynamic team. This quality driven research offering is highly regarded by its clients and has developed and grown extensively over the last few years and now has a need to appoint a Senior Researcher to our team to support in the provision of market intelligence and benchmarking consultancy services. What it looks like day to day: • You will work collaboratively with the Sales/Business Lead, playing a key role in the delivery of Client led research, offering specialist knowledge and insight, based on a combination of desk-based research and telephone networking. You will have the opportunity to make a significant impact on Client's remuneration, reward, and workforce strategies across an array of sectors, industries, and levels, including Board level., • Through effective communication, rapport building skills and quality driven approach, you will be able to utilise a variety of research tools, as well as identify and engage with a broad range of individuals, to gather niche specialist market Intelligence, • At Senior level you will consult directly with clients, both with the Sales/Business Lead and independently, developing a commercial approach to business development and client delivery. This will allow the Senior Researcher to support the Sales/Business Lead in making informed recommendations to. In addition to this, you will have the opportunity to provide mentorship to the other junior Researchers in the team. This will allow them to build their business acumen and in turn develop their research skills. What you'll need to succeed: • Previous Experience in a Researcher role in a benchmarking environment., • Previous experience as an Executive Search resource, or Market Intelligence consultancy role would be highly advantageous, • A confident communicator who is conscientious, organised, inquisitive and solutions orientated, you will drive high levels of customer service, tenacity, and creativity., • You will be required to operate in a quality driven environment where attention to detail and strong written/verbal communication is paramount., • Have prior HR or business consultancy exposure. What you will get in return: • Culture built on rewarding success and the opportunity to influence your earning potential., • Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development., • Flexible hybrid working patterns., • Opportunity to take your career globally., • Incentives and rewards to recognise performance both locally, regionally, and nationally., • Broad range of employee wellbeing initiatives and benefits, • Referral bonus scheme, • Community of support networks from Hays Pride to Parents@Hays, • Paid charity day for all employees #HaysHelps and working closely with charity partners. Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity If you’re thinking of a new tomorrow for your career, let’s work together to create it! At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

The Product Manager is responsible for the development of AM Best Information Services (AMBEIS) Products & Services. This role is responsible for planning and executing product plans and roadmaps for existing and new products under its responsibility. The Product Manager is a subject matter expert, responsible for delivering outstanding value to our customers and ensuring their continued success. You will work closely with Market Stakeholders, Business Development, Ratings, Training, and the Executive team. You will report to the Associate Director- Head of Sales Operations & Product Management Services Responsibilities: • Translate business and corporate strategy into product strategy and plans., • Create and execute product and roadmaps for the designated product line., • Manage the product roadmap including prioritization of enhancements, backlogs and releases., • Drive direction throughout AM Best to get products and product features to market including planning, product launches, and discontinuations., • Manage all aspects of product lifecycle and development process, including customer feedback, recommendation of enhancements, requirements & user stories, business reviews and testing., • Monitor local and global regulations to ensure regulatory data and products comply and/or meet expectations., • Create testing plans to ensure accuracy of data available in the subscription and the functionality enabled in the platforms., • Evaluate new technology and/or data to improve existing products or creating new offerings., • Lead product demonstrations to client-facing teams and upon request participate in product demonstrations to customers., • Support the decision-making process with customer, market, competitive, and usage analysis related to the assigned products Skills and Experience required: • Experience managing and developing products and understanding digital needs for businesses or enterprises in the insurance industry or financial services., • Key skills include data analytics, customer insight skills, user experience knowledge, lean development with Minimum Viable Products (MVPs), • Strong Excel and PowerPoint skills, client interaction skills, training, business/financial analysis and reporting, • Insurance, Risk Management or Financial Services market knowledge is needed including market needs, competitive landscape, methodologies, regulatory landscape, market trends, and client workflows, • Bachelor’s Degree in Business, Risk Management, Economics, Finance, or Accounting preferred

Project Management (5+ years) Telecommunication Delivery Projects (2+ years) End-to-End ICT Project Management Executive Stakeholder Engagement Cross-functional Team Leadership Virtual Team Coordination & Meetings Supplier & Contractor Management Project Risk & Issue Management Project Health Tracking & Reporting The Project Manager will have had at least 5 years' experience in managing projects, including at least 2 years as the Project Manager for cross cutting, telecommunication delivery projects. The Project Manager should have a Core Academic Education in an appropriate discipline from a recognised institution. PMP Certification and PRINCE2 Practitioner Certification is highly desirable. A Degree is advantageous. The Project Manager will need to be very familiar and specific experience with end-to-end management of the following ICT projects and programs: Understanding of network on high level would be a must have Understanding of network architecture would also be advantageous. Understanding on high level the process of telecoms The Project Manager will have demonstrable experience in most of the following areas: Engagement at executive management level in large enterprises. Presenting Programme and Project progress reports to executive management level. Capturing and understanding stakeholder needs, desires, and expectations and analysing the impact of the project on stakeholders, gaining and maintaining stakeholder support, managing stakeholder communications and mitigating stakeholder resistance. Establishing processes and procedures for maintaining programme/project management oversight and decision-making support throughout the course of the project/s. Establishing project control processes and practices and implementing appropriate tools for efficient project management. Working closely with other Project Managers, Customer Project Managers, Service Managers and other key stakeholders in identifying and managing dependencies. Regularly tracking and reporting on health of all Projects to relevant stakeholders. Setup and coordination of Virtual Project Teams and virtual meetings. Identifying, managing and reporting Project level risks and issues. Managing suppliers and contractors who are responsible for elements of the project/s. Ensuring adherence to the defined project delivery processes for the organisation. Planning, organizing and facilitating senior manager level workshops for scoping and planning, and to solve complex problems (using problem solving techniques like brainstorming, mind-mapping etc.). Deployment of best project management practices and suggesting improvements in the organisation's defined project management approach. Establishing and maintaining processes to assure the quality of the project deliverables. Facilitate seamless transfer of Projects to Support and Service Management. Sunset Programme by supporting Assurance processes for a period of at least 1 month. Support ongoing ICT enabled business transformation. Experience in implementing Change Management in SML Enterprises. Understanding of Health and Safety Act including working with SHE specialist. Experience in handling complex projects and customer facing. Key Deliverables Compile and produce a Programme and Project Status Report at an agreed frequency (Daily, Weekly and Monthly), including an executive Dashboard Ensure the quality of reports and presentations are produced at a level suited for executive management level Timely and effective Escalation requiring executive management intervention or support The Implementation Project Manager will make available all Programme and Project documents on an identified data repository for storage and audit Produce (or manage the production of), support the approval of and (where appropriate) maintain the list of deliverables in the table below. Budgeting requirements including business cases, commitment and capitalization forecasting.

As a Operations Executive, you’ll be the unsung hero behind the scenes, ensuring our clients' holidays go off without a hitch. You’ll handle a variety of admin tasks, from cross checking bookings to preparing travel documents and resolving issues. No two days are the same, so adaptability and a keen eye for detail are key. This is an exciting opportunity to join our growing Client Care Team as we celebrate our 12th year of crafting unforgettable journeys. Whether you’re ensuring the client has all their final documents for their dream trip or liaising with suppliers to iron out the details, you’ll play a vital role in delivering exceptional service. Key Responsibilities Booking Support: Cross-checking bookings and invoices against travel itineraries. Work closely with sales consultants to resolve booking confirmation issues. Ticketing flight and handle airline schedule changes. Client and Supplier Interaction: Respond to holiday-related queries from clients and agents via email. Liaise with suppliers and partners to ensure all final travel arrangements are correct and in place. Documentation and Systems: Prepare and send travel documents at the time of booking and before travel. Help maintain accurate product details and rates in the booking system. Maintain your knowledge of all systems within the business to keep up to date on the best ways to support your Sales Team colleagues and clients alike. General Admin: Handle varied administrative tasks as needed to support the team. Pay meticulous attention to detail in every aspect of your work. About You You’re the perfect fit if you: · Have experience in Latin American travel industry and understand the intricacies of the continent. · Are passionate about delivering exceptional customer care and building genuine relationships with clients. · Pay close attention to detail and thrive on accuracy in all aspects of your work. · Are adaptable and comfortable with taking on a wide variety of tasks as they arise. · Can proactively anticipate needs, staying one step ahead to ensure a smooth experience for both our clients and your team members. About Us Latin Routes is no ordinary tour operator. What began in a small office above a pizza shop has grown into one of the UK’s leading and award-winning specialists in travel to Latin America. Today, we’re proud to create Truly Individual Holidays tailored to each client. Our passionate team of Travel Specialists use their first-hand knowledge and love of Latin America to design unforgettable journeys and help every traveller plan the trip of a lifetime. The Details The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home and currently the majority of the team choose to work from home on those days. The hours are 42.5 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Day in the Life of an Client Care Executive 9:00 : Grab your coffee and start the day by checking emails. You’ll respond to client queries, finalise bookings, and handle any urgent requests from suppliers. 9;15: Time to check in with the team! Let’s share our top focuses for the day, share any updates, discuss priorities, and highlight any challenges your team could support you with. 10:30 : Handle flight schedule changes or manage airline queues, ensuring every client’s journey stays on track. 12:00 : Confirm travel arrangements and cross-check invoices with itineraries. Any discrepancies? You’ll work with the sales consultant to resolve them quickly. 13:00 : Lunch break! Whether it’s catching up with colleagues in the Rainforest Room or taking a stroll, recharge for the afternoon. 14:00: Prepare travel documents for upcoming client trips. This might involve double-checking flight details or liaising with suppliers to confirm arrangements. 15:30: Update the booking system with new rates or product details, keeping everything accurate and up to date. 16:30: Wrap up the day by tackling any last-minute admin tasks, updating your to-do list, and reflecting on the small wins that made a difference for clients and colleagues. Our Vision & Mission ‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’ We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs.

About Online Filings Our mission is to empower entrepreneurs to realise their dreams, giving them more time to focus on what truly matters. Our platform simplifies all administrative tasks, allowing entrepreneurs and small business owners to manage their business admin effortlessly and without the usual complexities. By harnessing cutting-edge technology and data analytics, coupled with outstanding customer service, we provide a seamless experience that emphasises simplicity, efficiency, and rapid execution. Our goal is to remove obstacles, enabling you to achieve success faster and more effectively. Role Overview As PA to the CEO and Office Administrator, you will be a key point of coordination for the CEO and the registered office service, ensuring smooth day‑to‑day operations, accurate handling of confidential mail, and an efficient office environment. You will combine executive support (calendar, communication, logistics) with hands‑on responsibility for mailroom workflows, invoice management and office administration. Key Responsibilities Executive & Personal Assistance • Manage the CEO’s calendar, meetings and travel, ensuring effective use of time across time zones., • Support inbox and communication management by prioritising messages and following up on agreed actions., • Prepare and maintain documents, presentations and reports required for internal and external meetings., • Organize internal events, offsites, and leadership meetings, including agendas, notes, and action tracking. Mailroom & Document Management • Receive, sort and collate all incoming mail and courier deliveries into bundles for scanning or delivery to agreed drop‑off points, in line with service levels., • Open, validate and batch confidential documents; log and record all mail transactions in the relevant spreadsheets or systems., • Prepare, name and scan mail into the document management system or shared drive; ensure accurate archiving of scanned items and coordinate off‑site storage., • Process outgoing mail, including printing, packaging and arranging postage or courier, ensuring high‑priority items are handled in line with their urgency., • Shred confidential documents securely and resolve issues with both hard‑copy and electronic postal scanning systems, redirecting inaccurately addressed mail where required. Office Administration & Invoice Management • Act as first point of contact in the office for deliveries and visitors; book and track deliveries as needed., • Support with office and operations tasks, including procurement, vendor coordination, subscriptions and tools access., • Liaise with the Customer Experience team regarding any issues or queries related to mail received for clients., • Maintain office supplies, equipment and a tidy, secure office environment suitable for handling confidential information., • Accurately complete daily paperwork and routine reports related to mail, scanning and office operations., • Support basic finance administration, including collecting and checking supplier invoices, coding and submitting them for approval and payment, and maintaining up‑to‑date invoice records. People & Process • Support with team onboarding and offboarding, as required., • Identify opportunities to improve processes and documentation to increase efficiency and accuracy in mail, invoice and office operations. Qualifications and Key Skills • Proven experience as a Personal Assistant, Executive Assistant, Office Administrator, or similar role, ideally in a tech, SaaS or professional services environment., • Minimum of 3 years’ experience in a PA/EA, office administration or similar role., • Strong organisational skills and high attention to detail, particularly with confidential documents and data entry., • Excellent written and verbal communication skills in English; additional languages, namely Portuguese, are a strong plus., • High proficiency in Excel, Word, PowerPoint and their G‑Suite (Google Workspace) equivalents., • Confident user of office software and document management systems; experience with basic invoice or finance tools is an advantage., • Ability to handle sensitive information with discretion and maintain strict confidentiality., • Comfortable working in an office‑based or hybrid environment with time‑sensitive workloads and clear service level expectations. Benefits and Perks Our comprehensive offering is designed around flexibility, well-being, and continuous growth, ensuring that you have the support and resources to excel both professionally and personally. • Competitive Salary: £30,000 to £32,000 per year, with the opportunity for salary reviews and increases (based on performance)., • Generous Holiday Allowance: 25 days holiday plus bank holidays., • Health insurance: private health insurance including regular health screenings and consultations, dental care, and vision tests., • Lifestyle Benefits: benefit from up to 50% discounts at selected gyms and exclusive lifestyle accessory offers and rewards to support your physical health and well-being., • Mental Health Support: access to up to 8 free Cognitive Behavioural Therapy (CBT) sessions and annual subscriptions to mindfulness apps like Headspace., • Retirement: We contribute 3% to your pension, for every 5% you contribute., • Training: 10% of your time is dedicated towards learning., • Powerful computer to work from your home., • Cycle to work scheme., • Flexible Working Options: hybrid setting (3 days in the office from the creative studio, in the heart of London). Online Filings is an equal opportunity employer. We celebrate diversity and are committed to equal employment and creating an inclusive environment for all employees, irrespective of race, gender, sex, religion, nationality, age or disability.

Merchandising Operations & Analytics Executive Job Title: Merchandising Operations & Analytics Executive Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate In our Europe Merchandising team, the Merchandising Operations & Analytics Executive is a key driving force in ensuring data integrity, process excellence, and analytical capability within the function. The mission is to enhance effectiveness and efficiency across merchandising and its cross-functional partners by providing clarity, governance, and digitalised solutions for product-related data. Working closely with the Merchandising Operations & Analytics Manager and the wider HQ teams, this role will serve as the data linchpin for the EU merchandising function. The focus lies in improving merchandising information flow, developing analytical tools, and delivering creative, actionable insights that empower strategic and operational decision-making. Responsibilities • Data Management & Integrity: Serve as the primary owner for merchandising data quality. Develop and enforce data governance rules, monitor system deliverables, and proactively identify and resolve data discrepancies to ensure a single source of truth., • Analytics & Insight Generation: Analyse merchandising data to identify trends, opportunities, and risks. Translate complex data sets into clear, actionable insights and compelling visualisations to support strategic decisions., • Framework Development & Automation: Design, build, and maintain analytical tools, dashboards, and automated reports in Excel and cloud-based BI platforms to improve team efficiency and effectiveness., • Cross-Functional Collaboration: Act as a trusted data partner for the Merchandising team and key stakeholders. Translate business needs into technical requirements and ensure data solutions align with operational goals., • Process Improvement: Identify root causes of data and process inefficiencies. Propose and implement creative, data-driven solutions to optimise information flow and merchandising operations. Required Qualifications • Strong proficiency in Excel is essential; experience with SQL is a significant advantage for data extraction and manipulation, • Proven experience in an analytics role with a strong logical and structured approach to problem-solving, • Ability to build data models, interpret data, and present insights with precision and clarity, • Excellent communication skills and the ability to collaborate with multiple teams, translating technical concepts for non-technical audiences, • A strong sense of ownership, action orientation, and high attention to detail, with a passion for creating order from ambiguity in a fast-paced environment Desirable but Not Essential • Experience in Merchandising, Retail, Fashion, or consumer industry, • Familiarity with European retail landscapes and product lifecycle systems, • Interest in art toy, pop culture, and collectible trends

We’re expanding our Transformation & Consultancy Leadership Team with three exciting Senior Leadership Opportunities RFL Property Services (RFLPS) is entering an exciting phase of growth. As a wholly owned subsidiary of the Royal Free NHS Foundation Trust, we provide high-quality estates, capital, PMO and transformation consultancy services to NHS organisations and partners. To support our expanding portfolio and mission to be the trusted partner for transforming healthcare environment, we are now recruiting three senior leaders to form a new, integrated leadership team across Programme Management, Transformation and Service Delivery. These senior leadership roles will work closely together, each with a distinct focus, to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers. About the roles 1. Programme Manager & Head of PMO Services This role provides senior leadership for programme and portfolio delivery across major hospital, capital and system-wide programmes. You will: • Lead complex, high-risk programmes and portfolios, • Establish and mature Programme Management Offices (PMOs), • Set standards for programme governance, assurance and benefits realisation, • Act as a trusted advisor to SROs and Executive leaders, • Line manages programme and project management professionals This role ensures that programmes are delivered well, governed properly and focused on outcomes and value. 2. Programme Manager & Head of Transformation Services This role leads the Transformation Services product line, shaping how RFLPS supports organisations through large-scale change. You will: • Own and develop the transformation consultancy offer, • Lead transformation programmes and advisory commissions, • Build skills, capability and capacity across the consultancy workforce, • Define professional standards, development pathways and communities of practice, • Act as a senior transformation leader This role ensures that RFLPS has a strong, credible and future-ready transformation capability. 3. Programme Manager & Head of Service Delivery This role is accountable for service quality, customer satisfaction, contract management and financial performance across all consultancy services. You will: • Ensure consistent, high-quality delivery across PMO and Transformation services, • Lead service quality frameworks, KPIs and assurance, • Oversee contract performance, commercial management and financial control, • Lead workforce planning, capacity management and resource optimisation, • Act as the senior escalation point for service delivery issues This role ensures that services are delivered efficiently, sustainably and to a consistently high standard. How the Roles Work Together These three posts form a collective senior leadership team for RFLPS consultancy services: • The Head of Programme Management focuses on what we deliver and how programmes are governed and controlled., • The Head of Transformation Services focuses on what we offer, how our capability grows, and how we support change., • The Head of Service Delivery focuses on how well we deliver, customer experience, financial performance and resource sustainability. Together, they: • Set strategic direction for consultancy services., • Ensure consistency, quality and value across the portfolio., • Develop people, capability and future leaders., • Drive confidence and trust with clients and partners Who We’re Looking For We are looking for experienced senior leaders with: • A strong background from consultancy, transformation, PMO or programme delivery in NHS or other complex public sector organisations, • Experience operating at senior leader, executive or board level, • A commitment to quality, collaboration and public service values, • The ability to lead through complexity and ambiguity Whether your strength is programme delivery, transformation leadership or service operations, you will be part of a high-performing, supportive leadership team with real influence over how NHS consultancy services are delivered. Why Join RFL Property Services? • Opportunity to shape a growing organisation within NHS, • Senior leadership roles with real strategic influence, • Work on complex, meaningful programmes that improve patient care and deliver significant capital projects, • Collaborative culture with strong values and ambition What’s in it for you • A competitive salary offering between £84,673 and £96,789 per annum depending on experience, • 25 days annual leave plus public holidays, • NEST pension scheme, • Group life assurance (4 x annual salary), • Access to free virtual GP appointment for you and your family, • Company funded learning and development opportunities to support personal and professional development, • Car leasing salary sacrifice scheme, • A range of discounted lifestyle and well-being benefits, • Hybrid working At RFLPS, we are working towards our vision of connecting people who care through world class spaces. In order to achieve this, we believe in positively welcoming, actively respectful, clearly communicating and visibly reassuring. We value and celebrate diversity, equity, inclusion and equal opportunity. We strive to create an inclusive culture where everyone can truly be themselves at work and feel valued, recognised and empowered. We welcome applicants from all background and protected characteristics, and those who are interested in flexible working arrangements. We commit to providing any reasonable adjustments required. For more information about this opportunity, please contact Kelly Liu, Head of People at