Trabajos customer support executive en Reino Unido - Page 2

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK) £65,000 - £70,000 Base Salary plus bonus & benefits. 3 Days a week on-site in Central London required (4 days desirable) A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!! About the Role We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. This role is ideal for someone who thrives in a collaborative, forward-thinking environment and enjoys translating business needs into impactful system solutions. Key Responsibilities • Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes., • Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules., • Design, maintain, and execute the Workday roadmap to align with long-term business objectives., • Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet., • Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability., • Develop and enhance executive dashboards for the C-Suite and HR leadership, offering actionable analytics and insights., • Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy., • Oversee and validate all security roles and group assignments, including role-based, user-based, and intersection roles., • Implement and refine business process and domain security policies., • Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth., • Partner cross-functionally with HR, Payroll, Finance, L&D, and IT to resolve issues, enhance workflows, and align priorities., • Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities., • Collaborate with external AMS partners to support system stability and continuous enhancement., • Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment., • Solid understanding of Workday configuration, security, business processes, and integrations., • Demonstrable experience in developing dashboards, reports, and analytics for leadership., • Excellent stakeholder management skills and a collaborative working style., • Strong analytical mindset with a passion for continuous improvement and process automation About Focus On WD: • As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

ROLE OVERVIEW // We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management • Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices., • Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback., • Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe)., • Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions., • Collaborate with technical teams to define and implement corrective actions and preventive measures., • Monitor and report on problem resolution progress, ensuring timely closure and documentation., • Drive continual service improvement (CSI) initiatives based on problem insights and service performance data., • Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary., • Conduct regular problem reviews with stakeholders to ensure accountability and progress. Incident & Major Incident Management • Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption., • Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams., • Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement., • Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency., • Maintain high-quality incident records, including timelines, actions taken, and resolution details., • Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed., • Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed., • Monitor incident trends and performance metrics to identify opportunities for service improvement., • Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately., • Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries., • Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle., • Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. Change Management (cover) • Provide support and cover for Change Management processes during absences or peak periods., • Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process., • Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings., • Ensure changes are implemented with minimal disruption and in accordance with governance standards. CANDIDATE PROFILE // Candidates for this position must have: • Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal)., • ITIL v4 Foundation Certification or equivalent experience (required)., • Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential., • Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management., • Excellent analytical and troubleshooting skills., • Confident communicator with the ability to engage stakeholders at all levels., • Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.)., • Calm under pressure and able to manage multiple priorities., • Strong documentation and reporting skills., • A continuous improvement mindset with a passion for service excellence. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

End User Support Analyst UST are looking for a permanent End User Support Analyst to support one of our flag ship clients in West Sussex. • Location Chichester, • Full time 5 days in the office About the role The successful candidate will have hands-on onsite support for our office, ensuring end-user device uptime, application access, and smooth IT operations. This role serves as the face of IT for local employees, managing incidents, requests, and onsite technical issues, while maintaining adherence to security, compliance, and service standards. Key Responsibilities • Install, configure, and maintain IT devices (laptops, desktops, printers, mobile devices, Teams Rooms, AV systems, Wi-Fi APs)., • Troubleshoot hardware, OS, and application-related issues., • Support M365 suite (Outlook, Teams, OneDrive, SharePoint) and related productivity tools., • Perform IMAC/D (Installs, Moves, Adds, Changes/Deletions) and break-fix support., • Deliver onboarding/offboarding support for end users., • Provide VIP and executive support ensuring confidentiality and responsiveness., • Support VDI environments (AWS Workspaces, Azure Virtual Desktop)., • Apply OS updates, security patches, and manage endpoint vulnerability remediation., • Assist in software packaging and deployments., • Support network connectivity, Wi-Fi troubleshooting, and conference room technology. Technical Skills • Strong Windows/macOS troubleshooting skills., • Familiar with Active Directory, Intune, SCCM, and Exchange Online., • Knowledge of networking (LAN, Wi-Fi, VPN, Cisco Meraki)., • Experience in supporting AV/VC systems (Teams Rooms, Crestron, Polycom)., • Excellent communication and customer engagement., • Professional handling of executive support scenarios., • Strong organizational and multitasking ability., • Quality focused with strong documentation discipline. Qualifications • Bachelor’s Degree in IT, Computer Science, or related field., • ITIL Foundation Certification preferred., • M365 or CompTIA A+ certification desirable. Tools & Platforms • ITSM: ManageEngine, • Endpoint & Security: CrowdStrike, Zscaler, Intune, • Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive), • Remote Support: Zoho Assist

CRM Executive Main Duties and Responsibilities: • Support the delivery of key campaigns, driving database acquisition and engagement, backed up through analytics and insights - including reward strategy and competitions., • Support with data capture & enrichment tactics to grow the fanbase to deepen understanding and knowledge of the fan base through engagement mechanics, Monterosa platform and partner data sources., • Manage the creative process for all communications including weekly fan communications, lifecycle communications, partner inclusions & rewards., • Own the Fan Engagement Marketing Planning Calendar, ensuring it is up to date and shared with key stakeholders., • Track and deliver all licensee and partner contractual obligations so that they are engaging and valuable for our Unlocked fanbase and meet partner needs., • Evaluate the performance of all activities to optimise future campaigns., • Lead on future test & learn plans to increase learnings on our fanbase and drive future growth., • Establish effective working relationships across with creative teams and agencies as well as data and product teams. About You: • Minimum of 2 years’ in a customer marketing role, client or agency side, managing lifecycles, • Experience delivering a high volume of insight-lead engagement campaigns from briefing through to execution and reporting, • Able to prioritise workload in a very high output environment

We are working with a leading enterprise software company helping organisations accelerate their digital transformation goals with an automation platform. We're looking for a dynamic Field Marketing Manager to drive regional marketing strategy, demand generation, and customer engagement across the UKI territory. In this role you will support the GTM strategy across the region, aligning closely with sales, channel, and global marketing teams. You’ll deliver integrated marketing programs designed to generate pipeline, strengthen brand awareness and deepen relationships with customers and partners. Responsibilities: • Develop and execute regional marketing plans that drive awareness, engagement, and pipeline growth across target accounts and verticals., • Design and manage Account-Based Marketing (ABM) campaigns in collaboration with sales and customer success., • Plan and deliver integrated demand generation programs (digital, events, email, content syndication, social, etc.) that align to business objectives., • Partner with the UKI sales leaders to align marketing strategy with GTM priorities and revenue targets., • Provide regular reporting on campaign performance, pipeline impact, and ROI., • Own the planning and execution of strategic customer and partner events — from executive roundtables and industry conferences to digital experiences., • Drive post-event follow-up and nurture programs to maximise engagement and conversion., • Collaborate with channel and alliance teams to design joint marketing programs with key partners., • Localise global content and messaging for the UKI market., • Contribute to regional storytelling through customer success stories, PR, and social media. Required experience: • 5+ years’ B2B marketing experience, ideally within enterprise software, SaaS, or technology sectors., • Proven success managing field marketing or regional marketing programs that drive measurable pipeline., • Strong understanding of ABM strategies, digital marketing tactics, and event execution., • Excellent stakeholder management and communication skills, with experience collaborating across sales, partners, and global teams., • Analytical mindset with ability to track KPIs and optimise for performance., • Self-starter who thrives in a fast-paced, high-growth environment. Note; this role requires frequent days every week in the London office space

The Role Lead with Passion, Shape the Future: Drive Global Engagement at London Business School. London Business School are seeking a talented and ambitious Associate Director - Engagement, Recruitment & Admissions to lead a team of nine professionals in our Degree Education department. You will be responsible for delivering a world-class customer journey for prospective students by managing strategic engagement activities, overseeing CRM-based campaigns, and executing high-profile events both locally and internationally. Main Responsibilities • Develop and lead the strategic direction for R&A Engagement, ensuring alignment with our "Content Clusters" strategy. Manage flagship events, strategic partnerships, and CRM-driven communications., • Build and nurture relationships with key stakeholders across Faculty, Advancement, and Executive Education. Collaborate with the Marketing team to optimise programme interest acquisitions., • Oversee a significant budget ensuring effective delivery of R&A events and measure satisfaction levels. Who we are looking for • 5+ years of relevant experience in CRM-based campaigns and event management., • Strong work ethic with leadership experience in senior-level roles., • Skilled in public speaking, negotiation, and strategic planning., • Willingness to travel internationally for events; main base in London., • A strong understanding of the challenges and USPs of our products, competitive landscape and offering. Why London Business School London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. What you can expect from us • Generous annual leave of 27 days PLUS extra between Christmas and New Year!, • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution), • Free onsite gym and swimming pool, • Amazing range of professional development to support your career path, • Enhanced cycle to work scheme, • Wellbeing offering to support your physical, mental and financial health, • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 2 days per week. We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Role: Multi Solution Platform Architect Location: London Type: Perm Bounteous is looking for a multi-solution platform architect to join our expanding Digital Experience Platforms practice as a Director of Marketing Technology based in the United Kingdom. This role requires extensive technical expertise and consulting experience in marketing technology platforms, particularly with the Adobe Experience Cloud. Responsibilities: • Serve as a platform expert with a focus, initially, on the Adobe Experience Cloud (Adobe Experience Manager, Adobe Experience Platform, Adobe Analytics, Adobe Target, Marketo, and other products), • Maintain subject matter expertise as platforms evolve, • Stay on top of industry trends and ability and willingness to learn about and speak to a variety of platforms, • Identify and build out packaged offerings and/or accelerators to assist in sales and create more efficiencies leading to strong customer value realization and/or optimizations., • Collaborate with platform partners on product roadmap advisory, feature exploration and development, and integration solutions and approaches, • Partner with client service and business development to support pitches and follow-on client work, • Strategize, architect, and create approaches for scalable, tailored platform implementations, • Present and articulate subject matter expertise through compelling client presentations, • Scope estimates and collaborate on multi-solution and multi-platform solutions and scoping, • Lead customer-facing workshops, demos, and hands-on labs, • Provide deep domain expertise in client business, technology stack, and data infrastructure, complemented by a wide-ranging knowledge base in digital marketing, • Provide thought leadership in the marketing technology space and help Bounteous differentiate as the go-to partner in this space, • Develop deep knowledge of each client's business and available data to ensure platform solutioning is in alignment with client's marketing objectives, • Translate business needs into detailed technical requirements for platform configuration, initial architecture(s), data schemas and system integrations to deliver against business needs, • Oversee and steer client programs and development work to meet client objectives, • Provide support to development teams with solutioning Preferred Qualifications: • 10+ years of experience in the marketing technology space advising clients, designing solutions, creating architectures, leading pursuits and delivery efforts, • 3+ years of experience at a digital-first, global delivery agency/consultancy, • Strong consultative and client-facing skills, • Working knowledge of the Adobe Experience Cloud (Adobe Experience Manager, Adobe Experience Platform, Adobe Analytics, Adobe Target, Marketo, and other products), • Self-driven; the ability to work independently, define a way forward, and solve problems with limited direction; proven capacity to drive results in an evolving and complex organization, • Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships, • Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership, • Excellent verbal and written communication skills, • Digitally-savvy and well-informed on innovations, trends, and technologies, • Degree in Computer Science, Data Science, Analytics, or related field or equivalent work experience preferred If you are ready to take on a challenging role as a multi-solution platform architect , please submit your resume to . We look forward to hearing from you! Regards Anita

About Us RedCompass Labs enables good payments and helps stop the bad. We are experts in ISO20022-based payments, instant payments, cross-border payments, payments interoperability and financial crime. We use the latest Applied AI, micro-services technology and deep payment knowledge to deliver payment transformation projects. These solutions help our clients accelerate their payments modernization programs, reducing costs and regulatory risk. The RedFlag Accelerator sets the industry standard for detecting financial crimes. Using a persona-oriented approach, it identifies the actors behind transactions—victims, money-laundering professionals, perpetrators, and more. By combining the very latest red flags, crime models, and OSINT data, our system detects crimes spanning labor and sex trafficking, elder abuse, drug trafficking, as well as scams and potential APP fraud within financial transactions. Our comprehensive offerings include algorithms, analytics, and training tools for bank’s systems and team. With offices in London, Warsaw, Antwerp, Tokyo, Miami, Toronto, and Pune, we support clients worldwide. Role Description RedCompass Labs is seeking a strategic and hands-on Payments Product Marketing Manager for a 6-month contract to lead the marketing of our innovative suite of Expert AI Payments Agents. These agents bring the power of Hybrid Intelligence to complex payments modernization projects, transforming how banks and payment platforms tackle regulatory change, system upgrades, and system integration. You’ll work closely with the product, consulting, and engineering teams to craft and communicate compelling value propositions. This role is pivotal in launching and driving the adoption of our AI agents across key channels — from web and sales enablement materials to analyst briefings and customer presentations. Key Responsibilities: Positioning & Messaging • Craft clear, differentiated positioning and messaging for each AI Agent based on customer pain points and industry trends, • Develop compelling narratives that bring the Hybrid Intelligence vision to life Execution • Support and execute the marketing strategy in partnership with the Executive, Product and Marketing leadership teams, • Plan and deliver product launches across digital channels and internal sales materials, • Prepare web presences, briefing packs, talking points, and pitch decks for sales and analyst engagements, • Collaborate on strategic partnerships where relevant Customer & Market Insights • Conduct win/loss interviews and gather competitive intelligence, • Build and refine buyer personas to inform messaging and campaigns, • Use market feedback to influence product roadmap and go-to-market planning Cross-functional Collaboration • Work closely with product, engineering, consulting, and leadership to align messaging and ensure successful adoption, • Collaborate with sales to ensure consistent execution across touchpoints and that marketing materials meet their needs Key Deliverables (within 6 months): • Develop core messaging and positioning for each AI use case o Product factsheets and one-pagers o Sales decks and client-facing presentations o Briefing packs and messaging guides for internal use o Briefing packs for analysts o Creative briefs and scripts for video content o Product demo’s • Contribute to RedCompass Labs’ content pipeline with use case narratives and customer stories, • Support enablement across sales and pre-sales teams with tailored content To be successful in this role you need the following: • 5+ years’ experience in product marketing, with a focus on payments, • Strong track record of launching and driving adoption for innovative products, • Excellent copywriting and communication skills — able to distil technical products into compelling narratives, • Analytical mindset with experience in persona development, competitive analysis, and customer research, • Comfortable working in fast-paced, cross-functional environments with shifting priorities, • Passion for AI, payments, or enterprise technology a must have Contract of employment with RedCompass Labs includes the following competitive benefits package: • Life insurance, • Group Income Protection, • Health Insurance for you and your family, • Dental Insurance for you and your family, • Pension: the pension is currently 4% employer and 4% employee. You can also contribute more and to a private pension., • 28 days annual holiday plus Public & Bank holidays and Company Holiday Day RedCompass Labs is committed to promoting and supporting a diverse and inclusive workplace, ensuring fair and equitable treatment for all. This fuels innovation and enables us to work better together with each other and for our clients.

Marketing Executive Location: London – Hybrid (Head Office) Reports To: Marketing Manager Department: Marketing Employment Type: Full-Time About Us Austen & Blake and The Diamond Factory are redefining fine jewellery through bespoke craftsmanship, innovative design, and exceptional customer experience. With a growing global presence and luxurious showrooms across key locations, we are at the forefront of modern jewellery retail. We are seeking a dynamic and results-driven Marketing Executive to join our team. This role offers the opportunity to shape the marketing landscape across two leading jewellery brands with both physical and digital retail footprints. Key Responsibilities • Campaign Management & Execution: Assist in planning and executing marketing campaigns across multiple channels (digital, print, social media, website, events). Support seasonal collection launches and paid advertising initiatives., • Market Research & Analysis: Conduct research, analyse trends and competitor activity, and report on campaign effectiveness (ROI, engagement, leads)., • Content Creation & Management: Create and manage engaging content for social media and email marketing. Coordinate photoshoots, promotional materials, and user-generated content., • Digital & Website: Ensure website content aligns with marketing campaigns., • Partnerships & Collaborations: Coordinate with influencers, stylists, and brand ambassadors. Support CRM, PR, and in-store events., • Cross-Functional Collaboration: Work with sales, product, and retail teams to align marketing activities with business goals. Stay updated on industry trends and luxury consumer behaviour. Skills & Experience Essential: • Previous marketing experience, ideally in retail, luxury, or jewellery sectors, • Strong understanding of digital marketing and social media platforms, • Excellent written and verbal communication, • Creative mindset with attention to detail, • Ability to analyse data and derive actionable insights, • Proficiency in marketing tools and platforms, • Strong organisational and project management skills, • Team player Desirable: • Photography and visual content coordination experience, • Experience working with influencers or brand partnerships, • Familiarity with the jewellery industry

• Marketing & Commercial Executive, • Up to £40,000 DOE, • London | Hybrid 1 day We are working with a luxury brand that is expanding its reach across the UK and US markets. Known for its distinctive design and elevated customer experience, this is an opportunity to join a business where creativity and commercial focus go hand in hand. You’ll be part of a collaborative, ambitious team that values innovation, precision, and the ability to translate cultural and consumer insights into campaigns that resonate globally. The Marketing & Commercial Executive will drive campaign delivery, support creative storytelling, manage agency relationships, and oversee projects that shape brand visibility. This role offers the chance to combine analytical rigour with creative flair, ensuring strategies are not only executed seamlessly but also deliver measurable impact. Role Highlights – Manage the trade marketing calendar, ensuring alignment across campaigns, launches and initiatives – Support development and execution of integrated campaigns to drive engagement and sales – Build reports and analyse KPIs, making data-led recommendations for improvement – Coordinate UK/US marketing activities and partnerships to boost brand awareness – Oversee special projects, sponsorships and events, ensuring they align with brand identity You Will Need – Experience in luxury or a strong understanding of luxury consumer behaviours – Proven track record in project and campaign management – Excellent written, verbal and visual communication skills – Strong analytical ability to translate data into actionable insights – A creative eye for content with high standards for aesthetics and detail Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates

An exciting opportunity for an Organic Social Media Manager in London. The Role You’ll be the creative force behind our organic social strategy, curating compelling journeys across Meta, TikTok, YouTube and Pinterest. Reporting to the Senior Organic Social Media Manager, you’ll work at the heart of the marketing team to deliver impactful campaigns that strengthen customer relationships, enhance brand visibility, and fuel DTC growth. Key Responsibilities: • Lead organic social execution across key channels, working closely with the Organic Social Media Executive., • Relaunch and manage organic social activity for the UK, US and Australia., • Ensure brand consistency and excellence in all social output, aligning content with product launches and marketing campaigns., • Create and brief content in line with strategy, collaborating with the Design and Creative teams., • Report on performance and KPIs, using data and insights to inform ongoing improvements., • Work closely with PR, Paid Media, Ecommerce and Influencer teams to ensure seamless storytelling across all touchpoints., • Support planning and production for photoshoots and brand events to create engaging social content., • Develop and manage a forward publishing plan, ensuring timely and effective execution. Sound like you? You’ll bring energy, creativity and a results-driven mindset to everything you do. With a deep understanding of social media trends and customer behaviour, you’ll know how to build engagement and translate insights into compelling content that gets noticed. You’ll thrive in a fast-paced, collaborative environment where ideas come to life quickly. We’re looking for someone with: • 3+ years’ experience in a similar role within a fast-paced, growing brand environment., • Proven ability in content creation, including filming and editing for social platforms., • Strong analytical skills and experience using tools such as Google Analytics, Shopify Plus and Klaviyo., • Excellent written and verbal communication skills, with sharp attention to detail., • A proactive, adaptable mindset - someone who loves taking ownership and making things happen., • Commercial awareness and confidence in linking content performance to business goals.

Step into an exciting role with a dynamic, results-driven skincare brand as their Community Experience Manager. The Role This is a brilliant opportunity for an experienced professional to be the custodian of the brand’s direct-to-consumer (DTC) community experience. You’ll be instrumental in shaping how customers perceive and interact with the brand, both pre- and post-purchase, ultimately driving loyalty and acquisition. Reporting to the Head of Marketing, you will develop and execute a robust community strategy across all channels (initially focusing on Meta), and lead the Community Experience Executive. This is a hands-on, strategic position where your deep understanding of customer needs will fuel brand growth. Key responsibilities include: • Full responsibility for all community interaction across social platforms and consumer consultation., • Actively sourcing and launching new channels of communication with the consumer, e.g. private Facebook groups., • Establishing branded forums for advice and knowledge sharing and consumer outreach through social inbox messaging., • Full responsibility for UK execution and re-launching US and Australia execution across community management., • Working with the Senior Organic Social Manager to review and support international distribution partners on organic social and community management., • Ensuring consistent brand messaging across the marketing funnel in all aspects where organic social plays a role., • Reporting on performance and commercial objectives, ensuring all activities meet agreed targets and KPIs., • Building relationships with the community to find potential members who can face future brand campaigns. Is this you? We’re looking for someone who has thrived in a fast-paced, rapid-growth environment, ideally within the beauty or challenger brand space. You’re a strategic thinker and a ‘make it happen’ individual who deeply understands the power of community as a core pillar of growth. You’ll need: • Proven experience at this level in building and executing community engagement strategies., • Experience in a start-up/challenger brand environment of rapid growth, ideally within the beauty sector., • Strong analytical skills to evaluate data, report against business KPIs, and provide invaluable insight to senior stakeholders., • Excellent skincare knowledge and a personal interest in ingredients and their purpose., • A charismatic relationship builder with a self-motivated, entrepreneurial spirit., • The ability to act as a positive change-maker with an open management approach.

About Tembo Tembo is a mission-driven digital mortgage broker and savings provider with a mission to make home ownership accessible for everyone. At Tembo we are looking for someone to deliver partnership marketing with a focus on customer growth and engagement. As a Partnerships Marketing Executive, you’ll play a key role in delivering impactful marketing initiatives that strengthen relationships with our partners. You’ll be working with different types of audiences from strategic partners, workplace partners who offer Tembos products and services to employees and introducer partners, so understanding what matters to them and how our solutions fit is essential. This is a hands-on, varied role and ideal for a proactive marketer looking to gain experience across multiple activities, from event management and content creation to campaign execution and partner support. Job description: • Serve as the primary marketing liaison for external partners and the internal partnerships team, • Support partner marketing: work closely with the Partnerships team to execute strategic campaigns and provide ongoing marketing support for various partner-focused initiatives., • Event support: planning and execution of in-person and online events, including annual shows, partner networking events, webinars, and partner benefit days. This includes coordinating with the partnerships team and external organisers, organising branding and merchandise, sending invitations, and briefing internal teams to ensure smooth execution., • Content: create short-form content for social media, newsletters and standalone emails (partner updates, testimonials, case studies). This includes developing partner testimonials, educational materials, and announcements tailored to the partnership audiences ensuring deadlines are met and partnership KPIs are achieved., • Campaign activations: support the Partnerships Marketing Manager with campaign execution for paid activities involving key partners. This includes creating digital ad banners for publication websites, preparing content for solus emails, and more. Personal Attributes & Experience • 3+ years marketing experience in a fast-paced business., • Good writing skills, especially for regular market related content and presentations., • Excellent organisational skills and attention to detail., • A proactive self-starter who takes initiative and works independently without needing constant direction., • Skilled at keeping multiple projects spinning at the same time and manage them through to completion., • Ability to build relationships cross functionally and with external partners., • Understanding of partner ecosystems within Financial Services and a good understanding of regulatory wording requirements., • Experience within Employee Benefits or Fintech is a plus

About Us The Despatch Company is a rapidly growing technology company headquartered in the UK, providing logistics and e-commerce solutions to clients around the globe. As we continue to expand our international presence, we are seeking a proactive and creative Marketing Executive to strengthen our global marketing team. If you are a motivated marketing professional eager to make a meaningful impact in a fast-paced and collaborative environment, apply today! Position Overview As a Marketing Executive, you will play a key role in developing and executing marketing strategies that enhance the company’s reputation, drive lead generation, and support international growth. You will work closely with in-house marketing specialists, the sales team, and management to create and implement effective marketing campaigns. This role offers a high degree of autonomy and responsibility, requiring excellent organization, creativity, and communication skills. Key Responsibilities • Develop a deep understanding of The Despatch Company’s products, services, and value proposition., • Oversee and execute multi-channel marketing campaigns, involving SEO, PPC, content marketing and other ways of reaching our target clients., • Work closely with the design team to create marketing materials aligned with sales and brand guidelines., • Review and collaborate with sales to continuously improve website content and performance., • Build and maintain an email marketing database; create and execute email marketing campaigns., • Write and proofread engaging and creative content across multiple platforms., • Develop and prioritize content marketing plans targeting key customer segments., • Coordinate with sales to develop targeted communications and lead generation strategies., • Manage and optimize social media activities, ensuring return on investment aligns with company goals., • Support efforts to position the Founder as an industry thought leader through webinars, events, and speaking engagements., • Identify and engage with potential marketing partners and collaborators. Requirements • Excellent written and verbal communication skills., • Strong copywriting and content creation abilities., • Creative thinker with strong problem-solving skills., • Proactive, self-motivated, and able to work independently., • Exceptional attention to detail and organizational skills., • Strong time management and multitasking capabilities., • Collaborative team player., • Ability to use initiative, stay focused on goals, and deliver results. The role is ideally hybrid but will consider remote

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Head of Communications Job Type: Permanent Location: London, United Kingdom Are you looking for an exciting role in Marketing? We have the perfect role for you – Head of Communications. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation. The Role As Head of Communications, UK & Ireland (UK&I) you will be part of the UK & Ireland Marketing and Communications team. This role is key in building the TCS brand and driving and coordinating TCS’ communications programs. The roles will include supporting our headline sponsorship of the TCS London Marathon (TCS is title sponsor of the TCS London Marathon, since 2021, and Title sponsor of the Jaguar TCS Racing Formula E team.) In this role you will be managing our brand reputation, promoting our community initiatives, and handling company issues . We are seeking an experienced communications professional who will be responsible for the design, execution and reporting of the TCS UK&I communications plans for external and internal audiences. Key Responsibilities: • Developing and delivering a communications strategy for TCS in UK and Ireland which is aligned with the business strategy., • Work collaboratively as a strategic partner with service/function leadership teams and report and communicate regularly on progress., • Work closely with our PR agency the global communications team and our UK & Ireland marketing team to ensure consistent messaging and delivery across media channels and internal channels., • Manage the public perception of TCS and the communication plan and create awareness of the company’s initiatives across key stakeholder audiences, including media, the public, policy influencers and decision-makers, as well as government and business leaders (working in partnership with the UK&I Head of Corporate Affairs to support their government / key stakeholder engagement plans., • Establish and maintain strong, trusting relationships with senior leaders, supporting them to define their communications goals, providing strategic coaching and advice., • Be responsible for the team - recruit a new Communications Manager, and line manage a Content Executive and an Internal Comms Executive, as well as a retained PR agency., • You will work with our PR agency and global communications team to create media opportunities around TCS’ global and local stories, customer wins, success stories and points of view and seek to increase the company’s share of voice., • You will leverage TCS’ exciting new UK sports sponsorships and create awareness of the company’s community engagement initiatives., • You will be required to anticipate reputational risk issues, develop and implement appropriate communication actions., • You will be leading UK&I internal communications with the objective of informing and engaging employees, often partnering with the Human Resources and CSR teams, to ensure effective, timely and accurate communications and messaging., • You will be expected to utilise your communications skills to lead programmes and broad communications and content projects from the development of ‘Customer success stories’ (creating web, press and video assets) to the creation of speeches and PoVs for senior stakeholders and flagship events. Your Profile: key skills/knowledge/experience: • Professional experience in Communications, perhaps in a B2B environment within a consulting, technology or related services firm or within a PR agency in the UK., • Strong media relationships within the UK with experience of designing and delivering ambitious communication plans and coverage., • Experience in content, press and media relations, crisis management, reputation management, internal communications., • Experience of navigating complex processes and organisational frameworks to deliver results. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes. You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

German-Speaking E-commerce Executive Location: London, Hatton Garden (Hybrid) Company: Diamonds Factory / Neve Jewels Group About Diamonds Factory Diamonds Factory is a renowned luxury jeweller, celebrated for exquisite craftsmanship and personalised jewellery. We deliver high-quality pieces that resonate with a sophisticated clientele and focus on exceptional customer experiences. Role Overview Reporting to the Global E-commerce Manager, you will play a key role in executing our online trading strategy, managing the German website, and analysing performance to drive growth. You will collaborate closely with marketing, merchandising, design, and DevOps teams to optimise site performance, enhance the customer journey, and increase online sales. This role covers all German-language sites, including Germany, Switzerland, and Austria. Key Responsibilities Website Management • Support the online trading plan to boost revenue and conversion., • Fluent in German (native-level or equivalent) and English – written and spoken., • Proven experience in e-commerce management, ideally within fashion, jewellery, or luxury goods., • Strong understanding of German online consumer behaviour and digital trends., • Experience with CMS, e-commerce platforms (Shopify, Magento, or similar), and Google Analytics., • Basic knowledge of SEO, PPC, and digital marketing principles., • Excellent organisational skills, attention to detail, and accuracy., • Analytical mindset with the ability to interpret data and drive improvements.

Ecommerce Marketing Manager Full-time | London / Hybrid We’re looking for an Ecommerce Marketing Manager to lead the next phase of growth. Hot Futures, is an established independent London eyewear brand with a loyal London based customer base and a growing international following. We are currently planning an upcoming launch in Australia with a view to expansion in Europe and the US in 2026. Offering both sunglasses and optical services, Hot Futures is now ready to scale its digital presence to support the brand’s growth, while elevating its London stores. About the Role This is a pivotal, hands-on role for a marketer who can blend creative storytelling and strategy, with performance marketing expertise. This is an exciting opportunity for the right candidate to shape the future success of the brand with the help of our small but dynamic retail team. You will be given real responsibility and opportunity to meaningfully grow our digital presence, make big picture strategic decisions and help shape the future of Hot Futures. You’ll take ownership of our ecommerce growth across Meta, Google Search and Email, crafting and executing full-funnel strategies, from concept to conversion and retention. You’ll be instrumental in building our digital marketing function from the ground up, introducing scalable, effective and brand-aligned acquisition systems. You will work closely with the team to digitally elevate and improve the full customer journey from store visits to website UX. We’re looking for someone who can show a track record of building profitable funnels through creative commercial thinking and a strong grounding in performance marketing strategies for alignable fashion D2C brands. Key Responsibilities • Develop and deliver full-funnel marketing strategies across Meta, Google and Email that drive awareness, traffic and conversion., • Build and manage Meta Ads, Google Search and Shopping campaigns directly, optimising for ROAS and customer acquisition cost., • Create and manage email flows and campaigns that nurture and retain our community., • Lead digital marketing strategies for new product and collection launches online, building campaign narratives and ad structures that tell our story while delivering results., • Partner with the creative team to concept, brief and test performance-focused ad content that stays true to our brand aesthetic., • Track and interpret key metrics across Shopify, Meta and Google — using data to guide next steps and make actionable improvements over time., • Establish scalable systems for ecommerce marketing operations, setting the groundwork for future growth and international expansion. About You • 3+ years’ experience in ecommerce or performance marketing, ideally within a fashion or lifestyle brand., • Confident running Meta and Google Ads directly, with a strong understanding of audiences, creative testing and campaign structure., • Creative and strategic but hands-on and able to build effective marketing flows and systems that deliver immediate impact., • Able to translate data into actionable insights which will materially grow digital performance in a consistent and sustainable way., • Passionate about brand and storytelling with an understanding and track record of demonstrating how you’ve delivered creativity and conversion hand in hand., • Able to identify areas to improve our digital performance and bring forward actionable solutions to these areas., • Familiarity with Shopify and Klaviyo/Mailchimp (or similar platforms)., • Excited to grow digital channels from a low base into a major revenue driver. Why Join Us • Play a leading role in shaping the digital future of an energetic, creative and dynamic London brand., • Build our ecommerce and marketing systems from the ground up, with genuine ownership and creative input., • Be part of a design-led, close-knit team expanding internationally., • Competitive salary £45,000–£55,000 DOE, plus performance bonus linked to online growth., • Hybrid working and staff discount. If you are an experienced applicant who is or has previously worked at a higher executive level we would still be interested to hear from you. To apply: Please send your CV and a short cover note outlining your experience with Meta, Google and email marketing campaigns and provide one example of a campaign where you’ve turned creative storytelling into measurable ecommerce growth.

Aromatherapy Associates has been sharing the therapeutic powers of essential oils for over 35 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing. As a Company we have a family culture and live by one of Geraldine’s beliefs: “It’s more than just a business, it’s a way of life”. The brand is present in over 50 markets globally with Regional Sales offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners. As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award-winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin. Expertly hand-blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare. We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects. Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics. Code of best practice: Act as an ambassador of a world-class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience. Overview of the role The Global Digital Executive will be responsible for the day-to-day maintenance of aromatherapyassociates.com. As well as being responsible for timely product launches, you will also update prices, onsite banners, product online reporting, and communicate our weekly bestsellers. You’ll be familiar with working cross-functionally with Product & Brand Marketing teams to ensure timely product & campaign launches. Furthermore, working closely with the Global Head of DTC & Marketplaces, this role will be responsible for liaising with internal and external stakeholders including but not limited to finance teams, platform providers, and external contractors. Success in this role looks like timely and optimised product launches, optimising the website to support meeting weekly, monthly, and yearly sales forecasts. Key Responsibilities • Promotion set up and reporting, • Weekly reporting on bestsellers, category performance & promotion performance, • Owner of the entire product life cycle, from launch to sell through and deliver product and site content launches fully optimised and on time, • Optimise the website to support trade maximise sales via category amendments/creation, site navigation management, optimising product merchandising, creating and maintaining product filters and sorting rules, • Support the Global Head of Digital and wider marketing team in achieving sales forecast and executing trading plan, • Working closely with Digital Designers to brief in on site assets for product and campaign launches., • Support Email Marketing with product information, stock, website links and testing., • Liaise and coordinate with external partners on projects and campaigns. This includes but not limited to platforms, agencies, and contractors, • Be first point of contact for the Customer Services team, respond to all queries and fix or escalate where appropriate, • General team admin support including but not limited to handling internal and external invoices Person Specification • Approximately 3 years experience working in an Ecomm/Digital Coordinator role or similar, • Knowledge of Shopify is essential, • Experience in working for a fashion, home, or lifestyle brand is desirable but not essential, • Very strong attention to detail with ownership of accuracy, • Numerical and Intermediate Excel user, • Excellent communication skills and team player, • Self-starter with a sense of urgency, used to working in a fast-paced environment, • Commercially, brand and customer focused

• Business: emap, • ___: Drapers, rac, H&V News, The Architects' Journal, Material Recycling Word, The Architectural Review, Retail Jeweller, WAF, • Base Location: Fleet Street, City of London, • Employment Type: Full-time, Permanent/Hybrid, • Salary: £ Competitive DOE + 20% OTE Bonus As Senior Events Marketing Executive you will be responsible for planning, developing, implementing, and managing a digital and offline marketing strategy to support our events business. In conjunction with the Senior Events Marketing Manager and Group Head of Marketing and the rest of the team and other key stakeholders, your responsibility will be to use offline, online, telesales and social channels to generate interest, engagement, and ensure entries and delegate numbers are met. This will include the capture of data, obtaining new prospects for our portfolio of market-leading conferences and awards events. As a digital specialist you will demonstrate your deep understanding of different social media channels, SEM/PPC, email marketing and more besides. You will also use offline marketing channels. Using all relevant channels to drive entries, sponsorship and delegates at events. Together with project work around the brands you work on as required. The brands you work on could change as the requirements of the business change. A strong creative flair and the ability to write compelling and persuasive copy is also key, as well as well-honed analytical skills. A background in events marketing is essential, but demonstrable experience engaging audiences online and turning that engagement into revenue, whatever the product, is equally important. You will be able to meet deadlines, juggle multiple projects and interpret data-based results to inform future activity. Key responsibilities: • Deliver world-class, brand enhancing, marketing communication programmes that increase our event delegate numbers and revenues and enrich customer relationships with us., • To plan and implement effective, targeted multi-media campaigns to generate awareness, interest, desire, and action in chosen segments., • To ensure all marketing activity and results are tracked and measured to allow dynamic investment based on analysis of current and past performance., • Proactively develop and utilise the customer database, including data builds, usage, and analytics, to support marketing strategies and increase effective targeting, response, and conversion rates., • Create compelling, needs based campaigns that always articulate the value of our brands and the brand propositions working within brand guidelines., • Work within agreed customer metrics and KPI’s (opens, clicks, CPR, CPA etc.), • Co-ordinate activity across multiple channels including email, web, print, events, PPC and social media to ensure consistency of message., • To measure and review performance within key ROI and KPI criteria to increase lead generation, conversion, and retention rates., • To use market intelligence and customer insight and analysis to increase understanding of our audiences and effectiveness of our campaigns., • Work with data and digital teams to use all tools, techniques, and touch points to maximise sales effectiveness and create consistent campaign messages across all contact points., • Share learnings and insights that drive performances., • Work as a team to achieve both individual and group targets, aligning with agreed-upon priorities., • Contribute to overall knowledge and expertise within the team to ensure growth targets are met and drive operational excellence., • Work within and keep up to date with all industry best practice and adhere to all legal and ethical guidelines as required by all EMAP/ TRG employees (DP and privacy, competition law, ASA, Trading standards etc.) Skills and experience: • Proven track record in events marketing, campaign management and digital marketing, • Hold a degree or equivalent marketing diploma., • Good understanding of online audiences’ behaviors needs and changing trends., • Proven experience of developing and managing strategic plans and budgets., • Experience updating websites and of SEO., • Knowledge of Social Media marketing and PPC. Proficient in the following: • Microsoft Excel, word, PowerPoint, and outlook, • Web Analytics and Social Media scheduling/ analytics tools, • AdWords, • ESPs and CRMs, • Experience in a design tool desirable (e.g Canva) What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together, we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days, • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as a Brand and Marketing Manager on a 6 month FTC. Purpose of the Role: • Manage marketing campaign planning and delivery to deliver customer satisfaction and drive c2c business growth., • Act as Brand Guardian for the c2c business, developing and deploying c2c’s branding and brand positioning., • Leverage marketing partnerships in support of marketing objectives., • Manage the efficiency and effectiveness of c2c’s marketing agencies and supply chain., • Lead and manage a Marketing Executive. Skills, Experience and Qualifications Required: • A manager with extensive campaign and brand experience, • A credible and articulate individual able to cultivate contacts and establish and maintain external relationships. Must be flexible, adaptive and energetic, • Creative thinker with excellent communication, organisational and project management, and team building skills, • Numerate. High standard of grammar and spelling, • A commercial thinker, able to identify and deliver opportunities to drive growth and positive return on investment, • People management experience and leadership skills

Step into the front lines of the fight against financial crime — where your marketing expertise can help protect the global economy. At Vyntra, we’re a fintech innovator combining cutting-edge AI with deep financial intelligence to build solutions that matter. From fraud detection and AML to transaction observability, our products empower the world’s leading financial institutions to see risk differently and act faster. We’re looking for a marketer who’s hungry to learn, eager to grow, and ready to turn big ideas into measurable impact. This is a chance to work hands-on across go-to-market strategy, campaigns, and content — while shaping how next-generation financial technology is understood and adopted. The role is based on site in London 3 days per week. What you’ll do • Build and own the go-to-market strategy for our financial crime and fintech solutions – from positioning to pipeline-driving activity, • Create and refine customer personas and messaging frameworks that resonate with compliance teams, risk leaders, and executive stakeholders, • Develop and run multi-channel B2B marketing campaigns, including targeted strategies for high-value prospects in complex regulatory environments, • Craft engaging content and resources — from thought leadership to educational assets — that position Vyntra as a trusted voice in fintech innovation, • Translate complex AI analytics and data science capabilities into clear, actionable narratives for both technical and business audiences, • Work closely with Product and Sales to align messaging, support solution launches, and maximise impact in the market, • Support colleagues across demand generation, testing and optimising campaigns to improve results Who you are • 2–5 years’ B2B marketing experience, targeting fintech, payments, SaaS, or regulated industries (financial crime/AML/transaction monitoring a BIG plus), • Strong communicator and storyteller with a knack for turning technical detail into business value, • Hands-on and commercially minded — you enjoy executing as much as shaping strategy, • Curious, adaptable, and motivated to grow with a fast-moving business, • Comfortable working with data and metrics to guide decisions Marketing Manager (Fintech Solutions) | Product Marketing Manager – Risk & Compliance | Product Marketing Specialist (Fintech)

Job title: Digital Marketing Executive Salary: £28000 - £35000 depending on experience Reporting to: Marketing Manager Job description Company Description CareTutor is the UK’s leading provider of interactive, video-based eLearning for the Social Care sector. We have supported thousands of care workers to meet CQC requirements and provide excellent care. Our flexible eLearning packages are engaging and easy-to-access, and CareTutor has been awarded the Skills for Care Centre of Excellence accolade for the past 3 years. CareTutor has also just launched a range of eLearning courses for the Childcare sector. Role Description We are a small team based in Chiswick, West London, and we are looking for a full-time Digital Marketing Executive who can maximise the impact of our marketing. Reporting directly to the Marketing Manager and working closely with our product, sales and customer service team this is a great opportunity for a digital marketing professional to take responsibility for all aspects of marketing whilst helping to grow the business. The business is expanding, launching many new courses and launching a new range of courses into several new sectors. As the Digital Marketing Executive, you will assist with developing and executing digital marketing campaigns across all channels, creating compelling content, managing social media, and analysing campaign results. We are not expecting candidates to have good experience in all aspects of the role and additional training will be provided. Key Responsibilities : • Social Media : Managing company LinkedIn, YouTube, Twitter , Facebook and other social media accounts, promoting sales/products, keeping customers informed of relevant news., • PPC – Using Google Ads and Microsoft advertising., • Copywriting – Creating eye catching, compelling, SEO friendly copy around our brand and products and distributing this via social media, blogs and other digital platforms., • Google Analytics: proficient knowledge of software to measure progress of site pages and understand successes and failures & report on the effectiveness of digital campaigns. We’re looking for someone with an analytical mind., • SEO - Keyword analysis: implementation of tools such as Google Ads Keyword Planner to research best practice into keywords for content., • Competitor analysis: usage of tools such as SEMrush in order to analyse competitor position and content performance., • Graphic Design: Experience in using Adobe InDesign, Photoshop and/or Canva to create and edit marketing material such as web site, email and social media graphics., • Market research and segmentation, • Email Marketing: Weekly email communications with offers and information using MailChimp and HubSpot., • Web site management – Any experience with WordPress , Elementor, and coding HTML and CSS would be useful., • Monthly marketing reports, • Database management – Using Excel and HubSpot. Key Attributes: • Educated at Degree level with an organised and analytical approach. Able to multi task. Excellent written and spoken English. Able to work on your own initiative. Self-motivated and results driven, and a will to achieve beyond expectations. Qualifications and Skills: • Bachelor's degree or higher in marketing, advertising, or a related field, • Proven experience in developing and executing successful digital marketing campaigns, • Ability to use Google Analytics, Google Ads and other marketing tools to analyze and optimise campaign performance, • Excellent writing and editing skills, with experience creating compelling content for different channels, • Experience with social media management and strategy, • Knowledge of SEO and SEM best practices, • Experience with WordPress or other CMS platforms, • Experience with email marketing and web site content management, • Strong analytical skills and ability to identify key insights from data, • Ability to work effectively in cross-functional and collaborative teams, • Experience managing support from marketing agencies and freelancers is desirable. Software: MailChimp, InDesign, Photoshop, Canva, Excel, Google Analytics, Google Ads, SEMrush, HubSpot CRM, WordPress-Elementor. What’s in it for you? • Opportunity and creative freedom to take the business to the next level. A fun and relaxed environment. Casual dress code Start Date: ASAP Please email your CV with a covering letter and current or previous salary. Job Ref: DME25 Salary: £28,000.00 - £35,000 per year depending on experience. How to Apply: Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications, with current or previous salary. Please include Job Ref: DME25. At CareTutor.org, we are committed to creating an inclusive and diverse workforce. We encourage applications from candidates of all backgrounds and experiences. We look forward to reviewing your application and potentially welcoming you to our team! So what's the deal? In return, we offer you a rewarding role with the opportunity to develop your skills and future career in a rewarding and enriching environment. We also offer the following; • Comprehensive induction and commitment to ongoing learning and development, • Contributory pension scheme, • Relaxed work environment, • Regular staff social activities

🌟 Senior Marketing Executive | Hybrid – Hayes, Middlesex | £35,000 - £40,000 + KPI Bonus 🌟 Are you a creative and commercially minded marketing professional ready to take ownership of campaigns and lead a small, high-performing team? This is a fantastic opportunity to join a fast-growing consumer brand in the home and lifestyle sector — where you’ll shape strategy, manage digital channels, and deliver multi-channel campaigns that truly make an impact. What we’re looking for: • A hands-on Marketing Executive ready for the next step., • Proven experience in Trade Marketing, digital and offline marketing., • Skilled in PPC, SEO, display, Google Analytics, and campaign reporting., • Experience managing agencies and leading small teams., • Strong communicator with a balance of creativity and analytical thinking., • Degree or CIM qualification (or equivalent experience). What you’ll do: • Support the Marketing & DTC Director in managing day-to-day marketing activity., • Lead and mentor a Marketing Executive, ensuring projects are delivered to a high standard., • Manage agencies (media, creative, PR) and oversee PPC, SEO, display and paid search activity., • Contribute to the creation and rollout of engaging TV and digital campaigns., • Own website content and asset management, ensuring consistency and brand alignment., • Analyse campaign performance using Google Analytics and other tools — always seeking improvements., • Support experiential marketing, retail events, and exhibitions, ensuring strong ROI., • Collaborate with Sales and E-commerce to maintain consistent messaging across all touchpoints., • Oversee social media community management and customer engagement. What’s on offer: ✅ £35,000 - £40,000 + KPI Bonus ✅ 25 days holiday ✅ Private medical (Bupa) ✅ Life insurance & pension ✅ Product discounts & team events ✅ Early Friday finishes ✅ Ongoing training & development If you’re ready to step up, take ownership, and join a friendly, collaborative team, this is your chance to make a real mark in an exciting brand. 👉 Apply now and take your next step as a Senior Marketing Executive!

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career We’re looking for a dynamic Senior Social Media Specialist to join our global social media team in the London office, supporting our brand and campaigns across the EMEA region. In this role, you’ll help shape and share our cybersecurity story across social platforms with a focus on localization, regional amplification, and storytelling that resonates with EMEA audiences. You’ll collaborate closely with global and regional marketing teams, translate complex topics into compelling, audience-first content, and support both day-to-day execution and special projects like case study promotion, Ignite on Tour coverage, and localized thought leadership. If you're a strong writer, strategic thinker, and enjoy the balance of creativity and structure, this role is for you. Your Impact • Lead the execution of EMEA social media programs in partnership with the global social team, including adapting messaging and assets to resonate with regional audiences, • Create compelling social content for LinkedIn, X, Instagram, Facebook, and Threads, with a focus on regional storytelling and voice, • Partner with campaign managers to localize and amplify case studies, thought leadership, and customer wins across EMEA markets, • Coordinate event coverage and travel for key regional events like Ignite on Tour, capturing moments and developing content in real time, • Craft engaging content for our Employee Advocacy platform to empower regional teams and partners with brand-aligned content, • Manage stakeholder feedback and approvals while keeping projects on track, • Collaborate with designers and video editors (or edit simple graphics/videos yourself) to bring ideas to life, • Monitor and report on key performance metrics, applying insights to optimize strategy, • Participate in social listening activities and share EMEA-specific insights with global teams, • Help manage agency partners to ensure on-time, high-quality deliverables, • Travel is required for this role to support Ignite on Tour Qualifications Your Experience • 4+ years of experience in social media, content marketing, or digital marketing within a B2B or high-tech environment, • Strong writing, editing, and storytelling skills—especially for social-first formats, • Familiarity with EMEA audiences and an understanding of how to adapt content for different cultures and regions, • Experience collaborating with designers and editors; basic design or video editing skills (e.g., PhotoShop, Final Cut) are a strong plus, • Comfortable working in a global, fast-paced environment with shifting priorities, • Experience working with social media scheduling and analytics platforms (e.g., Sprout Social, LinkedIn Campaign Manager), • A self-starter with solid organizational and project management skills, • Bonus: experience working on influencer programs, customer marketing, or executive social content Additional Information The Team Joining our social team means being the front page of the Palo Alto Networks brand. We set the standard for driving awareness, engagement, and impact across the cybersecurity industry. Our team operates with incredibly high standards, pushing creative boundaries to tell compelling stories and amplify our brand voice. We're looking for someone on our level—an ambitious, talented individual ready to help us continue shaping the future of digital security through exceptional social media strategies. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Position Reports to: Head of Marketing Based in Dublin Or London About Kefron AP Kefron AP is a leading Accounts Payable automation solution, trusted by hundreds of organizations across the UK and Ireland to transform how they manage supplier invoices. We help finance teams eliminate time-consuming manual processes, improve accuracy, and gain full visibility and control over their invoice workflows. Powered by AI, our solution delivers real efficiency; helping businesses reduce costs, strengthen compliance, and free up their people to focus on higher-value work. Our customers range from fast-growing mid-sized firms to established enterprises, and we’re proud to support finance teams in becoming more strategic, scalable, and effective. Kefron is growing fast, and this is a great time to join us — with strong momentum in the market, a clear product advantage, and an ambitious team focused on driving real impact. Our Vision: Our brands in every building Our Mission: To get closer to our customers. See the need, deliver the solution Our Values:  Passion & Pride  Security & Trust  Initiative & Ownership Job Purpose: We’re looking for a results driven, execution-focused Senior Marketing Executive to join our high-performing team. This role will be key to driving growth in North America, supporting integrated campaigns and working closely with the Head of International Markets, as well as specialists across demand generation, events, and digital. The ideal candidate will bring strong experience in B2B marketing, be highly proficient in HubSpot, and demonstrate a proactive approach to campaign delivery, performance tracking, and cross-functional collaboration. Key Responsibilities (Key Responsibilities include, but may not be limited to) Campaign Delivery o Execute and optimise multi-channel marketing campaigns tailored to North American audiences. o Collaborate with internal teams to ensure alignment across messaging, timing, and objectives. Events & Webinars o Lead the coordination and delivery of webinars and in-person events to support brand awareness and pipeline growth in North America. o Work closely with the internal events lead and other stakeholders to manage scheduling, speaker prep, promotional activity, and post-event follow-up. o Ensure all activity is aligned with campaign objectives and delivers a consistent experience across internal, partner, and industry-facing audiences. Marketing Automation & CRM o Own and manage HubSpot workflows, email marketing, lead nurturing, and reporting. o Maintain CRM hygiene and support data-driven decision-making across marketing and sales. Content & Collateral o Development of region-specific marketing assets including landing pages, email templates, and sales enablement materials. o Ensure brand consistency and relevance across all touchpoints. Team Collaboration o Work closely with Demand Generation, Events, and Digital to support campaign execution and pipeline acceleration. o Liaise with Sales and Customer Success to align marketing efforts with commercial goals. Required Qualifications: • Minimum 4 years’ experience in a B2B marketing role, ideally with exposure to North American markets., • Proven expertise in HubSpot (certifications desirable)., • Strong programme management and organisational skills and the ability to manage multiple campaigns and projects simultaneously., • Excellent communication and stakeholder management skills., • Ability to work independently while collaborating effectively across teams., • Strategic thinker with attention to detail and a focus on execution. Right to Work Applicants must have the legal right to work in Ireland in accordance with Irish/UK law. Kefron is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity. If you have a disability or special need that requires accommodation, please let us know.

Strategic Account Manager – Building & Campus (UK South East or London) Business Unit: Building and Campus Shape the future of connectivity. Lead with purpose. At CommScope, we’re pushing the boundaries of communications technology. We design, manufacture, install, and support the hardware infrastructure and software intelligence that enable our digital society to thrive. Now, we’re looking What You’ll Do As a Strategic Account Manager, you will: • Own and grow strategic customer relationships across the enterprise infrastructure ecosystem., • Support a team of Strategic Account Managers working across the European region to grow revenue within their portfolio of accounts., • Develop and execute account strategies that align with customer goals and CommScope’s business objectives., • Collaborate cross-functionally with product, marketing, engineering, and executive teams to deliver tailored solutions., • Identify new opportunities within existing accounts and lead complex sales cycles from discovery to close., • Represent CommScope at industry events, customer meetings, and executive briefings. What We’re Looking For • Proven experience in strategic account management, preferably in broadband, telecoms, or enterprise infrastructure., • Strong understanding of networking technologies, including fiber, copper, and wireless infrastructure., • Demonstrated ability to build C-level relationships and influence decision-making., • Excellent communication, negotiation, and presentation skills., • A strategic thinker with a customer-first mindset and a passion for innovation., • Willingness to travel across the UK and occasionally internationally. Why CommScope? • Be part of a global leader in network infrastructure., • Work with cutting-edge technologies that power smart buildings, campuses, and broadband networks., • Enjoy a collaborative, inclusive culture that values your ideas and growth., • Competitive salary, bonus, and comprehensive benefits package. Ready to lead the future of connectivity? Apply now and help shape the networks of tomorrow. #LI-GR1

LYNK has partnered with a Cybersecurity services provider to recruit a Crisis Simulation Expert as part of a growing function within the business. The company supports a diverse client base across critical sectors, offering multiple services including: 24/7 SOC, Security Assurance, Threat Intelligence, 3rd Party Risk, and Crisis Sims. The work here is potentially repetitive, however it does offer the opportunity to create meaningful Cyber Security content, and interface directly with C-suite and Senior level execs within the space. Role Overview This role is responsible for the end-to-end delivery of a Crisis Simulation Service - a structured, scenario-based exercise designed to assess and strengthen an organisations readiness to respond to major cyber incidents. This role will involve collaborating closely with clients, internal consultants, and third-party partners to design, build, deliver, and report on pre-defined and bespoke crisis simulation exercises. The successful candidate will have a strong understanding of incident response, business continuity, and crisis management processes, with excellent organisational and communication skills to manage multiple phases of delivery. What’s in it for you? • £50,000 – £60,000 salary (Negotiable), • 23 days holiday + Public holidays, • Private healthcare buyback scheme, • Remote-first working model, • Nest pension scheme, • Vendor training and development budget What we're Looking For Proven experience delivering tabletop exercises, crisis simulations, or incident response exercises. Strong understanding of cybersecurity incident response, crisis management, and business continuity principles. Excellent written communication skills for creating scenario documentation and final reports. Strong project management and organisational skills, with the ability to manage multiple concurrent engagements. Proficiency in using collaboration tools (Teams, Excel, Word, PowerPoint) and online facilitation platforms. Confident presenter and facilitator with the ability to engage senior stakeholders during live exercises. Experience with regulated sectors (e.g. NHS, finance, utilities) is advantageous. Key Responsibilities 1. Scoping and Discovery Conduct initial discussions with clients to understand their organisational structure, security tooling, regulatory landscape, and key concerns. Review existing Incident Response (IR) and Business Continuity (BCP) documentation. Define exercise objectives, target audience (technical or managerial), and scope based on available time and maturity. Capture all key details and inputs to support the creation of the simulation overview. 2. Define Create a high-level flow of the proposed simulation, outlining key stages, injects, and expected decision points. Produce and document the Custom Simulation Overview Sheet. Facilitate client review and agreement of the proposed exercise outline. 3. Soft Creation Draft the briefing content, simulation injects, attachments, and overall flow of the simulation. Conduct internal QA reviews to ensure accuracy, realism, and alignment with the client’s operating environment. Produce the Custom Crisis Simulation Working Sheet for approval prior to build. 4. Build Configure the simulation within the chosen delivery platform. Upload inject materials, define flow logic, and conduct internal testing. Manage the final approval and publishing process, ensuring QA sign-off from the business and the client. 5. Delivery Schedule and deliver the crisis simulation session (either in person or virtually). Capture attendee details, key observations, and behavioural indicators throughout the session. Ensure accurate documentation of all session notes and observables in the CTC Crisis Simulation Observation Sheet. Manage recording and session close-down activities. 6. Reporting Export and analyse results from the simulation platform. Create and QA the Crisis Simulation Report, including observations, recommendations, and executive summaries. Coordinate internal and client reviews of the report. Present findings and recommendations during the client debrief session. Soft Skills Strong client and stakeholder management abilities. Excellent communication skills Proven crisis management and problem-solving skills in complex environments. Additional Information Must have the right to live and work in the UK. Valid UK driving licence with access to own transport. Willingness to travel regularly to customer sites and occasionally across the UK. Employment is conditional upon passing a DBS national security vetting process. Understanding of ISO27001, ISO9001, and ISO42001 would be advantageous. Interested? Apply now or contact for more information.

Requisition ID 61304 Position Type FT Permanent Workplace Arrangement About Kerry We're Kerry Dairy Consumer Foods - a leading name in the food industry with over €370m sales revenue globally. Alongside famous British & Irish brands such as Strings and Things, Pure, Dairygold and Coleraine, we're also a leading producer of fantastic supermarket private label Butters, Spreads and Margarines. We're made up of a team of brilliant people and big ambitions. Our products, many of which are household favorites, are eaten by millions of people every day. About the role We are looking for a National Account Executive to join our team ! Key responsibilities • Customer ownership of joint business plans and P&L delivery with support from the SNAM & Controller., • Deliver customer performance, insights & selling presentations., • Identify growth opportunities and deliver agreements., • Wider administration & maintenance across the commercial team, pricing, promo, NLF, etc., • Customer dispute management through SAP., • Weekly sales tracking and analysis., • Trade Show attendance & execution., • Production Forecasting., • Supporting, finance, customer service and logistics team., • Possess an 'Growth Mindset' mentality., • Nationwide ability, flexibility, and desire to enable frequent in person customer engagement., • Highly efficient in time management to get the best results from your time., • Having prior FMCG experience is desirable., • Proficient in Microsoft office, Excel and PowerPoint., • Able to interpret and analyse data and use to build compelling selling stories., • Skilled in interpersonal and relationship building across multiple functions., • Experience using SAP beneficial. Please note We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter Posting Type LI

We are looking for a Senior Strategic Accounts Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our clients in the UK. The Strategic Accounts CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote. Responsibilities: • Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process., • Develop a trusted advisor relationship with key accounts, mainly with C-levels., • Generate revenue though up-selling and cross-selling existing accounts., • Proactively identify expansion opportunities in addition to any red flags., • Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs., • Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices., • Build and maintain strong and long-lasting client relationships. Requirements: • At least 4+ years of experience in strategic account management, • Proven track record of managing and growing large enterprise accounts, • Prior B2B experience in a software, logistics or SaaS company preferred., • Proven ability to manage multiple projects at a time., • Experience in generating revenue by expanding on an existing book-of-business., • Experience in delivering client-focused solutions based on customer needs., • Strong analytical skills with the ability to present data and trends to internal and external clients., • Excellent verbal and written English communications skills., • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels, • Excellent listening, negotiation and presentation skills., • BA/BS degree or equivalent preferable., • With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

SENIOR CRM EXECUTIVE (9-MONTH MATERNITY COVER) UP TO £35,000 HYBRID – 1X A MONTH IN OFFICE (LONDON) ABOUT THE COMPANY Join a rapidly growing, membership-based organisation that provides exclusive discounts and benefits to a variety of members. With over 4 million members and 15,000+ partner brands across retail, entertainment, and leisure, this business has built a strong community committed to supporting those who support others. The company continues to grow following record engagement during recent years, offering a collaborative and purpose-driven culture where innovation and member value sit at the heart of what they do. THE ROLE As a Senior CRM Executive, you’ll play a hands-on role in delivering engaging, personalised communications that enhance the member experience across email, SMS, push notifications, and in-app messaging. Reporting into the Lifecycle CRM Lead, you’ll manage and optimise automated and ad-hoc campaigns that drive engagement, retention, and renewal. This is a great opportunity for someone looking to further their CRM expertise in a dynamic, data-driven environment. KEY RESPONSIBILITIES • Build and schedule lifecycle, transactional, and promotional campaigns across multiple channels using Braze., • Create templates and assets (email, SMS, and push) that maintain brand consistency and are easily reusable by the wider team., • Write compelling copy tailored to different audience segments and campaign objectives., • Support the execution of automated journeys – including onboarding, renewal, and win-back campaigns., • Ensure content accuracy by updating offers, imagery, and seasonal messaging across journeys., • Use tagging, segmentation, and personalisation to deliver dynamic, relevant experiences., • Monitor live campaign performance and contribute to testing and optimisation efforts., • Support regular reporting and insights to identify opportunities for improvement. ABOUT YOU • CRM experience, ideally within a digital or membership-based environment., • Working knowledge of Braze or similar CRM platforms., • Strong attention to detail and an eye for creative, engaging content., • Confident copywriting skills – able to adapt tone for different audiences and channels., • Comfortable analysing campaign performance and using data to inform decisions., • Proactive, collaborative, and able to manage multiple priorities in a fast-paced environment. HOW TO APPLY If you’re passionate about creating meaningful customer experiences and want to make an impact in a purpose-driven business, send your CV via the link below.

Senior Event and Conference Centre Technician 📍 Location: London (Onsite) 🕒 Job Type: Full-Time | Shift-based, including out-of-hours coverage 💼 Salary: Competitive, based on experience + excellent benefits package About the Role We are seeking an experienced Senior Event and Conference Centre Technician to join a prestigious global organisation based in London. This key onsite role involves leading a small team of technicians and delivering exceptional technical support across event spaces, conference rooms, and meeting facilities. You will take full ownership of live events and AV operations in high-profile spaces including auditoriums and town halls, playing a critical part in delivering flawless meetings and broadcasts using state-of-the-art technology. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys mentoring others, and is confident working directly with senior executives and stakeholders. Key Responsibilities • Lead & Support Team: Supervise and support a team of technicians, including managing rotas, training, and ensuring high team morale and performance., • Event Management: Take ownership of live events, including large-scale presentations, town halls, and executive meetings in integrated AV spaces., • AV Systems Operation: Set up and operate audio, video, and lighting systems (both digital and analogue)., • Video Conferencing: Manage VC/AC calls using platforms and hardware such as Zoom, Cisco, and Polycom – from scheduling and testing to live support and monitoring., • Equipment & Maintenance: Prepare equipment for events, carry out 1st/2nd line fixes, preventative maintenance, and liaise with the Breakfix team where required., • Client Liaison: Act as the technical point of contact for internal stakeholders, senior executives, and external contractors or vendors., • Technical Administration: Maintain records, manage tickets, and support scheduling through room booking systems and Microsoft Office tools., • Live Streaming & Recording: Support livestreaming operations when required, ensuring high production quality., • Quality Control: Ensure the optimal visual and audio presentation of all content and event delivery., • Site Coverage: Provide flexible support across other locations as needed (occasional travel outside London). What We’re Looking For • Proven experience in a senior AV or event technician role within a corporate or conference centre environment., • Strong leadership skills and the ability to motivate a team., • In-depth knowledge of AV/VC equipment and platforms (Zoom, Cisco, Polycom)., • Competency in setting up and supporting livestreams and hybrid events., • Proficiency with Microsoft Office and familiarity with AV ticketing systems., • Exceptional customer service and communication skills., • Calm under pressure with a proactive and professional approach., • Flexibility to work shifts and support out-of-hours events., • Experience in liaising with senior stakeholders and providing white-glove service., • A self-starter with excellent troubleshooting and problem-solving ability. Benefits • Competitive salary reflective of experience and seniority, • Comprehensive benefits package, • Ongoing training and professional development, • Exposure to cutting-edge AV technologies in a world-class environment 📩 Apply now and take the next step in your AV career.

The Vice President of Sales - EMEA will provide executive and strategic leadership in business operations, commercial execution, new market entry and business development for our land based gaming business. Reporting to the SVP – Asia & EMEA, the role will provide consistent value to our customers, be the leader on the ground guiding the execution of critical initiatives with a goal to increase overall market penetration in EMEA. The successful candidate will collaborate both with the EMEA partners set but equally across the global matrix structure to deliver the region’s growth strategy. What you'll do • Lead the development, communication, and implementation of effective growth strategies., • Liaise with relevant, global functions to realize adjacent market opportunities., • Be a strategic business partner to senior leaders within the broader Aristocrat organization., • Collaborate with internal customers such as Design and Development, Product Management, Tech Services, Finance, Pricing, Marketing, BF&S, Gaming Operations and Systems to drive EMEA business initiatives and complete all key priorities., • Provide strategic and operational input to the EMEA Sales function and development of the EMEA strategic plan., • Work with the SVP – Asia & EMEA to establish targets and empower the team to achieve budgeted sales volumes., • Support the annual budget goals for unit sales, margins, expenditure control and profitability for EMEA., • Collaborate with the SVP- Asia & EMEA to ensure key customer/corporate relationships are developed and maintained., • Evaluate results to determine if interpersonal objectives are being met and take corrective action where required., • Identify effective hardware & software pricing strategies to allow for growth and increase Aristocrat’s competitive advantage., • Review and manage ongoing game performance and develop strategies to drive incremental revenue and customer satisfaction., • Perform annual market research as new mechanics are being introduced to ensure Studios have relevant player feedback., • Support and drive content strategy through alignment of Aristocrat’s core development philosophy which addresses several player segments. Identify customization opportunities which appeal to existing players as well as attracting new players., • Capture and communicate platform and/or content opportunities to improve alignments in new markets., • Sponsor continuous improvement of processes. What we're looking for • Bachelor's degree or equivalent experience in Business Administration, Sales and Marketing, or a related field required., • Minimum 10+ years of sales experience., • proven experience leading a sales team., • Experienced leading global or cross functional teams., • Ability to develop and empower high performing sales team., • Ability to meet and exceed sales goals while maintaining and developing customer relationships., • Demonstrate creative, innovative, analytical, forward-thinking abilities., • Demonstrate extensive product and technical knowledge of land based casino games., • Ability to partner with internal teams (analytics, product, sales leadership, etc.) to ensure a positive customer experience., • Be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week., • Must be able to maintain confidentiality of information regarding the company, company products and employee information. Please note this role is offered remote with considerable travel across EMEA Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V * World Leader in Gaming Entertainment * Robust benefits package * Global career opportunities Our Values * All about the Player * Talent Unleashed * Collective Brilliance * Good Business Good Citizen Travel Expectations Up to 50% Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Tesco Media and Insight Platform is a partnership between Tesco, the UK's largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first. Fuelled by data from over 23 million Clubcard holders, our closed-loop measurement helps you understand consumer behaviour and ensures that every pound of your advertising budget is spent targeting the right customer, at the right time, with the right message across the full marketing funnel. We're here to help brands Shape What Britain Buy s. We're looking for a talented Senior Client Partner who expects more from their career . This is a chance for someone to be part of building out and selling our media offering. Focusing on selling and planning to support Partner Clients, the Senior Client Partner has accountability for a client account, or set of accounts, and / or supports the Senior Manager, Media Sales on Strategic Partner Clients directly selling online and offline media solutions to some of the world's leading advertisers. Taking a consultative approach, your will be responsible for meeting and exceeding targets through offering media solutions across desktop, mobile, programmatic, CRM and stores to leading CPGs. You will be responsible for the delivery of quality work that meets the client's needs and addresses their business problems, driving revenue and long-term sustainable commercial growth. You will regularly be involved with pitches for new work, approaching these with both a customer first and commercial mindset. What you'll be working on • Create compelling advertising solutions, powered by first-party data across the retailer's media platform., • Passionately advocate and model the delivery of first-class customer service to your client base, holding yourself to the highest standards., • Drive client vision with key stakeholders within a client's roster (Retailer teams, Brand, Digital, Loyalty, Shopper Marketing) to create deeper partnerships and opportunities., • As day-to-day account manager, working with Media Planning on the delivery of best-in-class responses to client briefs as well as driving best-in-class ways of working with the client., • Partnering with (Retailer's) Buyers within your category for a full understanding of category strategy, aligning with client plans., • Confidently pitch, presenting proposals/business cases to clients., • Collaborate with the cross functional teams within Tesco Media such as Strategy and Enablement teams to proactively provide thought leadership into your team's client accounts making sure relevant market trends affecting their business, and developments in the wider advertising and communications industry are included., • Continuously seek new revenue opportunities, manage your own sales pipeline & forecast to ensure ambitious quarterly and annual revenue targets are hit or exceeded., • Collaborate with colleagues in your team with a motivational attitude, always driving forwards and seeking growth opportunities., • Demonstrated ability to lead and own client relationships., • Demonstrated ability to develop a strong sales pipeline, forecast accurately and achieve challenging quarterly and annual targets., • Results-driven, self-motivated and highly goal-oriented in order to achieve ambitious targets., • Confident communicator and presenter, comfortable in fast-paced environments and changing situations., • A consultative style with the ability to understand clients' business needs and position solutions in a timely and personalised way., • Strong track record of high-level negotiation and successful internal and external relationship management., • Ability to work in a fast-moving company and be adaptable to change., • A breadth of sales/account management experience preferably in a retail environment., • A team player with the ability to collaborate with internal departments and teams. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Tesco Media and Insight Platform is a partnership between Tesco, the UK's largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first. Fuelled by data from over 24 million Clubcard holders, our closed-loop measurement helps brands understand consumer behaviour and ensures that every pound of advertising budget is spent targeting the right customer, at the right time, with the right message, across the full marketing funnel. We're here to help brands Shape What Britain Buys. As a Marketing Executive (10-month FTC) within our Tesco Media team, you'll play a key role in driving awareness, engagement, and growth across our media solutions. You'll support marketing initiatives that span digital, content, events, and communications - all while working closely with internal and external stakeholders. What you'll be doing • Develop and deliver integrated marketing campaigns that showcase Tesco Media's media offering., • Create compelling content and thought leadership to position Tesco Media as a leading media partner., • Manage and optimise web content, ensuring our media proposition is clearly articulated., • Plan and execute industry events, webinars, and sponsorships to build brand visibility., • Collaborate cross-functionally with Sales, Product, Client Services, and external partners., • Solid experience in media or retail marketing , ideally in a B2B environment., • Proven ability to work as a Marketing Generalist across digital, content, events, and communications., • Strong stakeholder management skills and experience working cross-functionally., • Excellent communication, project management, and creative thinking abilities., • A passion for data-driven marketing and a curiosity for how media drives customer engagement. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Industry : Management Consulting Sector : Pharmaceutical, Bio Tech, Med Devices and Life Sciences Specialism : Customer Led (Front Office) Sales, Marketing, CRM Transformation Location : UK Wide – Hybrid Working Package : Package up to £140K (including benefits and bonus) dependent on experience Background Our client is a leading Top Tier Global Consulting firm. With offices in nearly 200 countries and a workforce of over 300,000 employees they support some of the World’s leading Private, Publicly Traded organisations and government / governing bodies in defining strategy and executing business critical strategies, covering a multitude of themes, topics and crossing all competence areas. They are looking to significantly ramp up and grow their consulting presence in the Global Pharmaceutical, Bio Tech and Life Sciences sector and as such are looking for a number of Senior Managers to join the team focussed on strategy & delivery across the Customer (Sales, Marketing, N.P.I, Market Access) competence area The Roles This is an exciting opportunity to join the business and practice as they embark on the next phase of their growth journey. They are looking for individuals with a very strong commercial experience set covering : Sales (GTM, Launch, Access, NPI, B2B, B2C) Marketing (Closed Loop, Omni, KOL, Digital), CRM (Veeva, Salesforce, OCE) who have experience in successfully transforming customer and digital strategies on behalf of clients within the Pharma Life Sciences, Med Tech, Med devices sector. As a Senior Managers within the practice, you will help clients to shape ideas and solve complex problems through building trust, advocacy, and confidence. The practice has deep expertise across the whole spectrum of front office change and covers a broad remit though typical areas of project / program work will include : Customer and experience strategy - Customer growth strategy, Customer segmentation, Customer Experience strategy and design, Value proposition development, Digital customer insights and analytics: Marketing & Sales - Marketing strategy and operating model, Portfolio and brand management, CRM strategy and effectiveness, channel and GTM strategy, Sales organisation design and alignment, Digital marketing and commerce strategy: Customer Analytics - Consumer insight, Marketing analytics, Sales analytics, Big data and digital analytics. Outside of engagements, Senior Managers are considered mentors within the firm, acting as people-managers and career coaches across the team and across the Pharma, Bio Tech, and Life Sciences sector. The Candidates The successful candidates will have a genuine passion for helping clients improving their Front Office, customers journeys and helping clients to be more effective in communicating with customers through digital and technology enabled change. Your experience could have been gained within a Top Tier Big 4 or equivalent Global consulting organisation operating at Manager, Senior Manager level (or equivalent) or operating as a stand – alone consultant currently working within Pharma Life Sciences sector. You do not need expertise in all of the outlined Customer Transformation areas - though it is expected you will have a holistic knowledge of them from a change perspective. As a minimum we would expect a demonstrable track record in defining and delivering Customer Strategy, Customer Experience, On- Boarding, Segmentation, Journey, Mapping and Retention, N.P.I, GTM strategy, Sales and CRM effectiveness, marketing strategy (Closed Loop) within the context of large-scale transformational programs. We are seeking individuals who are looking for full life cycle transformational project work and to that end you will need a high degree of commercial acumen and an ability to see things through. Please be rest assured of discretion and confidentiality and all contact is in line with GDPR. S.I.S Executive is a Global Executive Search organisation acting on behalf of a third party client.

About Bedford Bedford Consulting is one of Anaplan’s largest and most established Gold Partners, recognised as Anaplan’s EMEA Partner of the Year for 2025 - our tenth consecutive win. We help businesses make smarter, faster decisions by connecting their planning processes through Anaplan’s cloud-based platform. With certified expertise across all functional and industry specialisations, we’re committed to delivering excellence for our clients and continuous growth for our people in a collaborative, values-driven environment. Role Opportunity An exciting opportunity for a Project Manager is now open within the Project Management Office. The role will work closely with the Bedford Professional Services teams, across all regions, to manage projects within Bedford’s Services and Product portfolio to deliver value to both Bedford’s customers and its business. Reporting into the Head of PMO, project management responsibilities include the management and transition of projects via the ‘Anaplan Way’ Agile based methodology with the required governance and control in line with Bedford’s project delivery framework. The Project Manager, ideally with EPM or Application Development experience, will be managing several (sometimes large and complex) projects simultaneously to their respective plans. This role will also play a crucial part in delivering the right outcomes to the satisfaction of Bedford’s customers. It is important therefore, the candidate has significant experience of communicating effectively to all levels of a business and different external stakeholders, as well as being used to working in a dynamic & fast paced environment. Reports to: Head of PMO Location: Hybrid – mixture of remote working and travelling to customer site or London Head Office approx. x2 days per week Key Responsibilities • Govern the definition of project scope and objectives, involving all relevant stakeholders, to drive the project through its ‘Foundations’ phase., • Develop a project plan to manage each project from, adhering to Bedford’s governance criteria and commercial parameters., • Lead internal resources/teams as well as all partners (third parties/vendors) and Customers for the seamless execution of projects, ensuring all projects are delivered on-time, within scope and to budget., • Manage changes to the project scope through the appropriate project or commercial control methods. Feeding through lessons learned through to Bedford management for corrective action as part of the Continuous Improvement process., • To manage project risks and issues appropriately, providing the correct risk management response and action from review with relevant internal business and/or Customer/partner function or stakeholders., • Measure and report project performance (RAG) using suitable services and techniques (such as the traditional RAID log and planning tools) regularly communicating to management and escalating as required in an appropriate method, with possible solution options to any challenges faced., • Providing full financial control end to end during the project. Budget tracking/forecasting and time-recording to keep to project tolerances., • To manage the transition of projects in an assured and auditable manner. Formally transitioning the products and/or solution into the Bedford Care team and Manage Services for business-as-usual support, both from a Bedford and Customer perspective before ‘Go-Live’ and closing the project correctly., • Lead and encourage all professional services team members throughout project delivery. Formulating collaboratively agreed plans and keeping the project team always updated with progress and any risk or issue management., • Work effectively with all key stakeholders to manage business expectations, both internal and Customer based. Providing confidence (backed up by evidence based objective project reporting) and building relationships to ensure Bedford project delivery will deliver to the outcomes expected., • To undertake continuous learning (periodically researching new tools and methods, or new business concepts or frameworks) and consider how to optimise productivity, reduce waste and generate more customer value. Key Pre-requisites • Proven technical project management experience of 5 years plus within an IT Professional Services and/or Manage Service environment., • Experience working within an IT Consultancy as well as an advanced knowledge of Software Development Lifecycle projects, • Knowledge of Anaplan, products/services and delivery projects, would be advantageous., • Excellent Customer-facing and internal communication skills, both written and verbal., • Solid organisational skills, including attention to detail and multitasking, as well as an ability to prioritise demanding workloads to maintain productivity., • Strong Microsoft Office (Outlook, Teams, Word, PowerPoint, Excel) skill is essential. Working knowledge of Software Development tools such as Jira would also be advantageous., • Certification within Agile PM, Project Management Professional (PMP), PRINCE2 or similar is required., • Professional qualification in degree, equivalent discipline or alternatively to hold significant industry experience., • Able to manage several large and/or complex project deliveries in parallel at any one time., • Excellent presentation skills with proven ability to speak comfortably in front of groups and to executive audiences., • Able to chair meetings and facilitate workshops with differing audiences, assimilating information and leading discussion to achieve clear objectives., • Ability to thoroughly understand related industry technology, to formulate and articulate effective solutions with attention to commercial parameters., • Experience of working with CRM, ERP and ITSM platforms – to underpin the full Sales into Service project lifecycle - and has working knowledge of ITIL., • Good at team building, enthusiastic, self-motivated and able to motivate others as well as resolve conflicts to achieve common goals and objectives., • Personable and able to build key relationships (to be flexible in approach) and trust with colleagues, partners and customers., • A record of contributing to the wider PMO department, helping both the PMO and the wider business to achieve its strategies as well supporting the aim of continuous improvement. Company policy statement Our preferred selection process includes a combination of interviews and assessment centres. Additionally, to protect our business interests and ensure employee wellbeing, we reserve the right to conduct proportionate pre-employment checks and ongoing diligence both before and during employment.

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction, while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance. You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes. Key Responsibilities 1. Service Delivery Management • Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts., • Ensure service delivery meets contractual SLAs, KPIs, and quality standards., • Manage incident, problem, and change management processes in line with ITIL best practices., • Implement proactive monitoring, reporting, and escalation mechanisms for global operations., • Maintain high service availability, reliability, and client satisfaction scores (CSAT / NPS)., • Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight • Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations, rollouts, cloud transitions, hardware refresh, or EUC modernization)., • Work closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met., • Identify project risks and implement mitigation strategies., • Oversee resource allocation, scheduling, and dependency management across global teams., • Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements • Lead and manage large staffing operations (permanent, contract, and project-based staffing) for global clients., • Collaborate with talent acquisition and HR for workforce planning, onboarding, and utilization., • Monitor deployment, productivity, and performance of on-site and offshore teams., • Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement • Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including:, • Incident / Problem / Change management, • Request fulfilment and escalation, • Service reporting, risk management, and client communication, • Staffing engagement and onboarding/offboarding, • Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks., • Drive automation, process simplification, and continuous improvement across service lines., • Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management • Serve as a primary point of contact for operational escalations, client satisfaction, and delivery alignment., • Build and nurture trusted relationships with client stakeholders and partners., • Participate in quarterly business reviews (QBRs) and service improvement planning., • Work closely with account management and pre-sales teams to ensure service continuity and contract renewals., • Escalate issues and risks proactively, providing solutions and corrective action plans. 6. Team Leadership & Global Collaboration • Lead geographically dispersed delivery and support teams (onshore / offshore)., • Coach and mentor Team Leads and Engineers to achieve performance excellence., • Promote a culture of accountability, teamwork, and customer-centric service., • Align teams with organisational goals, KPIs, and compliance standards., • Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance • Track and report on delivery costs, utilization, project margins, and profitability., • Work with finance to manage budgets, forecasts, and resource costs., • Identify and execute opportunities for cost optimization and efficiency improvements., • SLA and KPI compliance across all client accounts, • Documented and implemented SOPs for all delivery operations, • Consistent CSAT >90% and high client retention, • Timely, within-budget completion of all assigned infrastructure/EUC projects, • Measurable cost savings through process improvement and resource optimization, • Regular QBR reports and operational dashboards #teceze #itservices

Your new company Join a forward-thinking local authority that is committed to delivering high-quality legal services to support vital public services. This organisation is known for its inclusive culture, agile working practices, and dedication to continuous improvement. You'll be part of a legal team that plays a key role in shaping strategic decisions and delivering outcomes that make a real difference to the community. Your new role As the Head of Law (People), you will lead a team of at least 15 legal professionals specialising in Social Care (Adults, Children, and Education) and Litigation. Reporting to the Assistant Director of Legal Services, you will provide strategic leadership, manage complex legal matters, and ensure the delivery of efficient, customer-focused legal services.You will work closely with senior leaders across the organisation, offering expert legal advice and building trusted relationships to support service priorities. You'll also contribute to the wider management of the Legal and Democratic Services department, helping to shape its vision and drive innovation. Key responsibilities include: • Leading and developing a high-performing legal team., • Managing complex legal cases and overseeing external legal support., • Ensuring financial viability and performance targets are met., • Advising senior stakeholders, committees, and executive members., • Driving service improvement and fostering a positive team culture., • A strong track record of legal leadership in a public sector or similarly complex environment., • Excellent influencing and strategic thinking skills., • High political awareness and the ability to advise senior stakeholders., • Proven experience managing teams, budgets, and performance., • Agile and hybrid working arrangements., • A culture that promotes equity, diversity, and inclusion., • Opportunities to shape legal services and influence strategic decisions., • A competitive salary and benefits package., • A role that offers real impact in a dynamic and rewarding environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exceptional opportunity is now available for an experienced PMO Strategy and Planning Manager to join a fast-paced, consumer-driven organisation in Doha, Qatar. This high-impact role will be part of the Project Management Office (PMO) function for a product-focused division, with responsibility for project portfolio governance, strategic planning, and execution oversight across product initiatives tailored to consumer markets. This position requires permanent relocation to Doha, Qatar. You will play a critical role in embedding PMO excellence across all projects from ideation to go-to-market, ensuring alignment with enterprise strategy, customer expectations, and world-class product design standards. This is an opportunity to shape the delivery of customer-facing products in a high-growth environment where innovation, agility, and consumer insights drive results. Key Responsibilities: • Establish and lead a divisional PMO, ensuring robust governance frameworks that drive transparency, consistency, and accountability., • Standardise project delivery practices, tools, and reporting structures across a portfolio of consumer-focused product initiatives., • Lead the integration of best practices across methodologies (Agile, PMBOK, Lean Six Sigma) with a focus on consumer product delivery cycles., • Oversee the strategic planning and prioritisation of all divisional initiatives, ensuring alignment with enterprise goals and consumer market demands., • Partner with cross-functional leaders in marketing, product, design, and commercial teams to ensure market-driven decision-making., • Use data and analytics to guide portfolio decisions, resource allocation, and scenario planning., • Champion the integration of product design thinking into the planning and execution of all projects., • Collaborate closely with product development and design teams to ensure that project governance supports customer-centric, design-led outcomes., • Ensure that consumer insights and user experience considerations are embedded into product roadmaps and project milestones., • Develop and maintain executive dashboards that communicate project health, risks, dependencies, and value delivery., • Monitor KPIs, OKRs, and performance metrics focused on customer impact (e.g., CSAT, NPS), ROI, and market outcomes., • Lead post-implementation reviews and continuous improvement loops to enhance PMO maturity and product delivery effectiveness., • Apply structured change management practices to support adoption of new governance models, processes, and tools., • Serve as a trusted advisor to senior leadership, ensuring cross-functional buy-in and alignment on key initiatives., • Foster a culture of agility, innovation, and performance, with a relentless focus on delivering value to the end customer. Key Requirements: • Bachelor’s degree, Master’s degree or PMP certification preferred., • Minimum of 8 years’ experience in strategic PMO or programme management roles within the consumer market/products., • Proven experience overseeing product development and go-to-market lifecycles for consumer-facing solutions., • Deep understanding of design methodologies, UX principles, and product innovation in customer-driven markets., • Strong knowledge of PMO best practices, strategic planning, and performance tracking frameworks., • Exceptional leadership, stakeholder engagement, and communication skills across technical and non-technical audiences., • Experience working in fast-paced, multicultural environments with complex project portfolios.

Ripple⁺ is one of the UK’s fastest-growing wellness brands. Born from personal passion and real need, Ripple⁺ was created with one belief at its core: when rituals feel good, they stick. And when they stick, they transform. We operate across two key categories: • ripple⁺ inhalables: A revolutionary approach to nicotine-free inhalation. Our mission is simple: help people step away from nicotine and move toward healthier habits through plant-powered alternatives., • ripple⁺ home: A modern home fragrance solution, including incense, reed diffusers, and upcoming scent innovations that transform spaces with clean, high-quality aromas. ripple⁺ Brand DNA: • Extreme Ownership: Take full responsibility for every outcome within your control., • Pursuit of Quality: How you do anything is how you do everything. Excellence is a habit., • Purpose: Be here because you want to be. We are a passionate long-term-focused team., • Growth Mindset: Embrace continuous learning, resilience, and adaptability to thrive. Why the role exists We operate across US/UK/EU with multiple 3PL partners and Shopify to WMS integrations. We need a detail‑oriented Operations Executive to keep inventory and order flows clean, maintain data, and support some production/procurement related activities so we can scale with fewer errors and faster decisions. Key Responsibilities: Inventory & Stock • Maintain daily visibility of stock across all warehouses/markets; update inventory trackers., • Reconcile WMS/3PL stock, investigate variances, and close actions., • Flag out-of-stock/low-stock risks with proposed mitigations. Orders & Customer Ops (D2C & Wholesale) • Proactively monitor order queues and exceptions with a strong focus on avoiding backorders., • Ensure D2C orders are fulfilled correctly and on time; track and resolve on-time fulfilment issues with 3PLs/couriers., • Support B2B/wholesale processes, shipment documentation preparation (commercial invoices, packing lists and delivery notes) and coordinate store/retail partner deliveries. Shipping & Logistics • Coordinate inbound POs by raising ASN’s, keeping abreast of freight forwarder deliveries and 3PLs; keeping everyone aligned on timelines/ETAs., • Track sea/air shipments and report statuses against plans; while escalating delays with data., • Liaise with 3PLs on outbound fulfilment; monitor SLA performance (OTD, CFR) and drive fixes for repeated issues., • Communicating with 3PL partners and carriers to chase issues, align on timelines, and unblock shipments. Data, Reporting & Systems • Contribute to daily/weekly KPI updates, • Clean and merge CSV exports; maintain Google Sheets dashboards (XLOOKUP/VLOOKUP, SUMIFS, FILTER, pivots)., • Perform basic hygiene checks on Shopify/WMS syncs. Process Improvement & Projects • Take a key role in our upcoming ERP implementation helping to shape the future of Ripple⁺., • Contribute to longer‑term projects (e.g., new market expansion, 3PL transitions, packaging/logistics and cost reductions). What we’re Looking For • At least 2-3 years’ experience in a similar role, ideally within FMCG or consumer goods., • Advanced knowledge of Excel / Google Sheets (XLOOKUP, SUMIFS, FILTER, pivots)., • Clear written & verbal communicator., • Confident with 3PLs/carriers, • Highly organised and detail-driven; manages multiple priorities under pressure., • A proactive problem-solver that flags risks early., • Experience with WMS/Shopify and 3PL portals with accurate data entry., • Team player & self-starter; customer-minded (OTIF for D2C & B2B) What We Offer • A dynamic, entrepreneurial environment with direct exposure to decision-making., • A culture of ownership, learning, and high standards., • Competitive salary reflective of experience and impact. -- Reports into to: Head of Operations

SuccessFactors – Solution Architect About NTT DATA Business Solutions: NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our clients trust our deep experience and proven approaches - all around the world. Position Overview: Join NTT DATA Business Solutions as a Principal Expert – Solution Architect in SAP SuccessFactors – a lead role where you'll shape innovative HCM solutions for leading organisations, influence business transformation, and drive the evolution of our award-winning practice. As the top global winner of SAP SuccessFactors awards in the past year, NTT DATA offers you the chance to be part of the most recognised SuccessFactors partner worldwide. You'll work on high-impact projects, collaborate with top-tier clients across diverse industries, and play a central role in advancing our market-leading capabilities. This is a unique opportunity to elevate your career with access to the latest SAP innovations, continuous professional development, and a supportive, expert team that values creativity, initiative, and growth. Job Summary: The Senior SuccessFactors role is a key and influencing role within the NTT DATA Business Solutions HCM practice. The successful candidate will be part of a wider team responsible for the design and implementation of SAP solutions to our customer base and to meet our customer’s needs. As a Principal Expert you will lead customer engagements and perform delivery of the SAP SuccessFactors solutions working alongside Enterprise Architects, Functional Consultants, Project Managers, and the Integration Team to deliver innovative and high-quality solutions integrated into core SAP and non-SAP solutions. Duties/Responsibilities: • Take overall responsibility for the successful delivery of complex, multi-stream SuccessFactors projects, ensuring alignment with strategic business outcomes and high client satisfaction. • Operate as a Solution Architect and design authority across the SuccessFactors suite, leading engagements from discovery and design through to deployment and post-go-live support. • Provide strategic guidance to clients at an Executive level on best practices, solution optimisation, and roadmap planning to maximise value from their SuccessFactors investments. • Lead cross-functional project teams, including functional consultants, technical teams, and offshore delivery centres, ensuring high-quality execution and governance. • Establish and maintain client relationships, acting as a trusted advisor and influencing key stakeholders to drive change and innovation. • Contribute to business development activities including client presentations, RFP responses, solutioning, and commercial discussions. • Drive innovation by identifying and building opportunities for process improvement, automation, and the adoption of emerging SAP technologies and ecosystem tools. • Actively contribute to internal capability building through mentoring, coaching, and leading knowledge-sharing initiatives. • Represent NTT DATA Business Solutions as a thought leader via industry events, webinars, whitepapers, blogs, and contributions to SAP and partner forums. Key Qualifications: • Minimum 10+ years of professional experience with SAP HCM / SuccessFactors, including deep, hands-on expertise in multiple SuccessFactors modules with a focus on Employee Central and with extensive cross-module knowledge (e.g. Recruiting, Onboarding, Time Management, Payroll, Compensation). • Multiple end-to-end implementations of SAP SuccessFactors Employee Central in a Solution Architect capacity, ideally in complex or multi-country environments alongside other SAP modules. • Professionally Certified in SuccessFactors Employee Central with at additional certifications in another SuccessFactors modules. • Extensive experience in data migration strategies, integrations (e.g. SAP BTP, middleware), and SuccessFactors reporting (including People Stories / Stories in People Analytics). • Strong knowledge of SuccessFactors implementation methodology and experience in managing full project lifecycles, including risk and issue management. Required Skills / Abilities: • Strategic Leadership & Stakeholder Engagement: Demonstrates exceptional leadership and stakeholder management skills, with the credibility and presence to influence C-level stakeholders and guide strategic HR technology decisions. • Commercial Acumen & Pre-Sales Expertise: Brings strong commercial awareness, with experience in shaping business cases, supporting pre-sales activity, and architecting scalable, value-driven SAP SuccessFactors solutions. • Advanced Communication & Facilitation: Communicates complex solution designs in clear, business-friendly language. Skilled in facilitating workshops, executive briefings, and cross-functional alignment. • Innovation & Future-Readiness: Passionate about continuous improvement, with upto- date knowledge of the SAP SuccessFactors roadmap, HR technology trends, and emerging innovations including AI and Joule. • Team Leadership & Capability Development: Proven track record of mentoring and uplifting teams. Champions a high-performance, collaborative culture and shares expertise to grow capability across the practice. • Client-Centric Delivery Mindset: Highly organised and proactive, with the ability to manage ambiguity and competing priorities in dynamic, client-facing delivery environments. • Professional Integrity & Influence: A trusted advisor with personal gravitas, resilience, and integrity. Leads by example, inspires confidence, and drives outcomes through clear communication and credible action. Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2025 SAP® Pinnacle Awards and the Top Employer Award 2025, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively. Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1- 2-1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of ecofriendly transportation.

Role Overview The Operations Executive holds full responsibility for managing all outbound wholesale, distributor, and Amazon operations across the Low Profile group of brands (excluding China FOB orders). This role is critical to the timely and accurate fulfilment of all customer orders and acts as the central point of coordination between internal teams (buying, sales, finance), the warehouse, and external customers or partners. The Operations Executive ensures orders are reviewed, approved, and processed correctly, stock is allocated appropriately, all required documentation is provided, and dispatch is carried out in line with customer delivery expectations. This role also handles invoicing, stock reconciliation, and customer communication, with additional responsibility for Amazon operational management and internal stock movements between wholesale and online. Core Responsibilities 1. Wholesale & Distributor Order Management • Serve as first point of contact for all wholesale and distributor orders (excluding China FOB)., • Review incoming orders, assess against available stock levels, and approve orders for processing., • Input approved orders into Sage, generate order confirmations, and update the internal tracker accordingly., • Coordinate with the warehouse via Trello, ensuring all relevant documents are provided:, • Delivery notes, • Commercial invoices, • Packing lists (where applicable), • Pallet labels, product labels, or any other buyer-specific documentation, • Monitor Trello boards daily to track warehouse progress on picking, packing, and dispatch., • Ensure all orders are dispatched in line with requested delivery dates and escalate delays where necessary., • Liaise with buyers as needed to confirm dispatch readiness or collection timing., • Confirm that dispatch is completed accurately, and all documentation is in place., • Work closely wit the Operations Manager to help resolve any claims or noncompliance issues. 2. Stock Allocation & System Updates • Ensure correct allocation of stock in Sage for every order., • Update internal trackers to reflect order status, stock movement, and order values., • Maintain up-to-date stock levels across all relevant platforms and systems, ensuring accuracy of availability., • Move stock between wholesale and online channels as required, based on internal requests. 3. Invoicing & Payment Management • Generate and send invoices promptly following dispatch (or in advance if pre-shipment payment terms apply)., • Chase deposit or balance payments before dispatch where required, in line with agreed customer terms., • Collaborate with the finance team to follow up on outstanding invoices and resolve any discrepancies or payment delays. 4. Amazon Operations • Manage all Amazon order processing across the group., • Prepare and issue necessary documentation for Amazon orders (in line with FBA or FBM requirements)., • Liaise with the warehouse to ensure timely and compliant dispatch of Amazon orders., • Monitor Amazon remittance and accounts receivable; follow up on any issues, claims, shortages, or disputes., • Submit and manage claims for lost/damaged units or reconciliation issues as needed. 5. Internal Coordination & Communication • Work closely with the operations manager to understand inbound stock, plan allocations, and support with forecasting., • Support the internal sales team with stock availability insights for forward planning and order feasibility., • Coordinate with the finance team to ensure invoicing and payment processes run smoothly., • Communicate any issues or delays proactively to internal teams or buyers, offering solutions where possible. Key Requirements • High attention to detail, especially around stock levels, documentation, and deadlines, • Strong working knowledge of Sage, Trello, and Excel (or similar tracking tools), • Organised and proactive, with the ability to manage multiple concurrent orders and priorities, • Clear communicator, confident in liaising with internal teams, warehouse staff, and external buyers, • Understands the end-to-end operations process from order intake through to dispatch and invoicing, • Capable of identifying issues early and taking ownership of resolutions, • Familiarity with Amazon systems and dispute processes preferred, • Solid understanding of warehouse operations and customer delivery expectations Summary of Responsibilities • Full management of all outbound wholesale, distributor, and Amazon orders, • Stock review, allocation, and order approvals, • Sage entry, documentation preparation, and Trello coordination with warehouse, • Dispatch tracking and buyer liaison, • Invoicing and payment follow-ups, • Stock updates across systems and channels, • Handling Amazon order fulfilment, reconciliation, and claims, • Supporting internal teams with forecasting and planning Department: Operations Reports to: Operations Manager Company: Low Profile (Matchstick Monkey, Sonisk, Little Rolla, Little Hoppa, Willy & Dilly, Babocush) Updated: September 2025

Are you an experienced SaaS implementation expert with a passion for AI, process transformation and delivering measurable business value? We're partnering with a rapidly scaling, private equity-backed SaaS organisation that has become a market leader in compliance-centric contract and third-party risk management. Following significant investment, they are expanding their Professional Services function and are seeking a Senior Implementation Consultant to drive enterprise-level delivery excellence. The Opportunity This is a high-impact, customer-facing role where you’ll lead complex, enterprise implementations end-to-end. You’ll act as a trusted advisor to senior stakeholders, translate business challenges into scalable AI-enabled workflows, and help customers transform how they manage risk, compliance, and supplier ecosystems. Beyond delivery, you’ll mentor junior consultants, influence product roadmap decisions, and play a key role in shaping best practices across a growing global PS team. Key Responsibilities Customer Delivery & Strategy • Lead full-cycle enterprise SaaS implementations from discovery through optimisation., • Translate business processes into automated workflows using AI-driven features., • Define and track success metrics (e.g. TTFV, adoption, ROI, renewal risk)., • Run solution design workshops and executive-level steering sessions. AI, Automation & Data-Led Optimisation • Develop scalable AI prompt frameworks and workflow automations., • Analyse customer data to surface ROI, savings opportunities and usage trends., • Provide strategic feedback to enhance AI capabilities and delivery models. Commercial & Cross-Functional Influence • Spot expansion opportunities through insights on product usage and value realisation., • Work closely with Product and Customer Success to align delivery with long-term outcomes., • Act as a voice of the customer to drive continuous product and process improvement. Practice & Methodology Innovation • Shape delivery methodologies that reduce implementation time and risk., • Stay ahead of SaaS, AI and automation trends to inspire innovation within the team., • Mentor and support junior consultants to elevate delivery standards. What You’ll Bring ✅ 5+ years’ experience in SaaS implementation or Professional Services (ideally within CLM, procurement, supplier risk or related platforms). ✅ Proven track record delivering high-impact enterprise deployments. ✅ Strong understanding of data interpretation, workflow configuration and success metrics. ✅ Experience mentoring or leading delivery teams (formally or informally). ✅ Commercially minded – able to align outcomes with ARR growth and customer value. ✅ Exposure to AI-enabled workflows, automation or analytics-driven delivery. Bonus experience: ⭐ Vendor Management or CLM platforms ⭐ Power BI / Looker / Tableau / SQL ⭐ Change management or enablement within enterprise SaaS Ideal Profile This role is perfect for someone who: 💡 Thinks like a consultant and executes like a delivery lead 📈 Gets energised by measurable outcomes and value realisation 🤖 Is passionate about AI, automation and digital transformation 🚀 Wants to help shape a maturing PS function inside a scaling SaaS business What’s on Offer 💷 Competitive salary package 📍 100% remote (UK) with flexible working hours 📚 Ongoing learning & development opportunities 🏖️ Generous holiday allowance 🩺 Health & wellbeing perks, including access to mental wellness platforms 💻 Fully equipped home working setup 🌍 Annual company retreats 🤝 CSR initiatives with matched charitable funding

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist, you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do • Lead discovery sessions with enterprise clients to uncover needs and opportunities for AI and automation., • Design and validate end-to-end AI architectures that are scalable, secure, and outcome-driven., • Support bids and proposals with credible technical and operational input., • Deliver compelling demos and presentations that show real business impact., • Collaborate with Solution Engineers on proof-of-concepts and client showcases., • Advise on AI trends, technologies, and best practices to shape go-to-market strategies., • Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring • Deep knowledge of Conversational AI, Generative AI, and automation frameworks., • Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect)., • Experience designing or supporting enterprise-scale AI deployments., • Commercial acumen, including ROI modelling and TCO analysis., • Strong communication and presentation skills with executive audiences., • Ability to balance technical depth with business storytelling., • Leadership and mentoring capability within cross-functional teams. 🧠 Tech Stack Familiarity • AI/Automation: Conversational AI platforms, LLMs, agentic AI, RPA tools., • Cloud: AWS, Azure, or Google Cloud., • Integration: APIs, microservices, middleware., • Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications • Background in Presales, Solutions Consulting, or Technical Architecture., • Experience in AI-enabled customer experience transformation., • Degree in Computer Science, AI, or related field (or equivalent practical experience)., • Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus., • Flexible / remote working options, • Private healthcare and life insurance, • Pension plan, • Cycle-to-work scheme, • 28 days paid annual leave (including company-wide wellbeing days), • Access to LinkedIn Learning and ongoing development programs If you’re ready to shape the future of AI-driven customer experience and thrive in a collaborative, fast-paced environment — we’d love to hear from you.

Overview The Chief Technology Officer (CTO) will be responsible for defining and executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities • Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives., • Lead the planning, design, and implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement., • Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability., • Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks., • Collaborate with executive leadership to identify technology-driven opportunities that improve performance, reduce costs, and enable growth., • Ensure technology solutions support regulatory compliance, business continuity, and information security standards., • Build and lead a high-performing technology team capable of delivering complex, mission-critical systems., • Manage relationships with technology vendors, partners, and government stakeholders., • Establish and monitor KPIs for digital transformation and IT performance, ensuring measurable value creation., • Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience • Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field., • 15+ years of progressive experience in technology leadership, preferably within large-scale, asset-intensive, or transport infrastructure industries., • Proven record in developing and executing enterprise-wide technology and digital transformation strategies., • Strong understanding of operational technology, cybersecurity, and data management in critical infrastructure settings., • Excellent leadership, stakeholder management, and communication skills., • Experience in managing multimillion-dollar technology programs and diverse teams. Personal Attributes • Strategic and forward-thinking mindset., • Strong problem-solving and decision-making ability., • Collaborative and results-driven leadership style., • High integrity, resilience, and commitment to excellence.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments. This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers, • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention, • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports, • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes, • Inspire and attract top talent to your team Account Health Management & Customer Outcomes • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region, • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography, • Accountable for executive engagement, account health, and risk mitigation, • Oversee customer planning, deployment, account-level reviews, and escalations, • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success, • Handle all escalations, executive engagement, and at-risk account interventions, • Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams, • Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization Cross-Functional Collaboration & Business Leadership • Lead the communication channel into the business, manage business change, and drive process improvements, • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals, • Engage with Professional Services for implementations and extended expertise deployments, • Partner with Sales and Product field leaders to drive adoption and retention, • Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support, • Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area, • Ensure consistent application of global playbooks per product, • Provide field feedback and interlock with Product/Engineering, • Align with Support, which is globally owned but locally deployed Qualifications Your Experience • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity, • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations, • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction, • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams, • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions, • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps, • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict, • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements, • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs, • Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success, • STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred, • Client-focused program management expertise preferred, • Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred, • Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel, • Fluent English. Any additional European language will be a plus Additional Information The Team Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Expression of Interest: Delivery Managers Register your interest for future Delivery Manager opportunities (all levels) at Kao Data- Drive Excellence in AI-Focused Data Centres! Kao Data leads the industry, pioneering the development and operation of data centres engineered for AI and advanced computing. With a hyperscale-inspired and industrial scale platform, we provide our customers with a secure, scalable, and sustainable home for their compute. About the Role We are looking for candidates to register their interest for future Delivery Manager roles (all levels) in the Design and Construction Team at Kao Data. We might not have the right role open right now, but that doesn’t mean we’re not interested. Apply and Register your interest, and we’ll be in touch if something suitable comes up that matches your skills and experience. Design and Construction at Kao Data is the engine behind our high-performance digital infrastructure. Our multidisciplinary team integrates architectural design, structural engineering, and advanced construction methodologies to deliver hyperscale data centres with precision and speed. Leveraging BIM, modular construction, and sustainable design principles, we optimise every phase - from concept to commissioning. It’s a dynamic environment for professionals who thrive on technical complexity, innovation, and delivering mission-critical facilities that power the future of AI and cloud computing. You will be involved in leading and managing the design, preconstruction, and construction activities across complex projects. Delivery Managers will act as ambassadors for Kao Data, representing the company in all aspects of development. They will be involved a combination of commercial, procurement, and project management responsibilities to ensure the efficient delivery and optimisation of complex projects. Key Responsibilities • Oversee the end-to-end delivery of multiple data centre projects, ensuring quality, budget, and schedule adherence., • Review project documentation, ensure appropriate documentation is being correctly administered and maintained on corporate documents control systems (e.g. SharePoint, Aconex, or similar) and identify and resolve and issues or gaps., • Create and communicate updates on development program & project status monthly suitable for executive level reviews., • Implement and manage multi-phased site development plans to achieve time, budget, and quality standards in a predictable fashion. Continuously update a campus comprehensive plan to provide predictable statistics in a dynamic environment., • Responsibility for the programme planning which outlines the required workstreams needed to set up a project., • Collation and development of the scope documents required to appoint the appropriate external professional service teams on the project., • Lead, manage and monitor performance of the professional services teams and contractors for design, construction and commissioning services, • Ensuring all data centre deployments are executed in accordance with the Kao Data business plan and Integrated Management System (IMS) with a focus on the Corporate Environmental, Health & Safety, Information Security and Quality Standards., • Monitor environmental, energy-efficiency and sustainability goals through-out the project life- cycle., • Facilitate the hand-off of the project to site operations, ensuring all customer requirements are accommodated. What We’re Looking For: • Extensive experience in construction practices and project management., • Expertise in Lump Sum, Construction Management, and Design & Build project delivery methods from conceptual development through procurement to close out., • Bachelor’s degree in science or engineering or equivalent professional experience, • MBA, master’s in engineering, Management, or related field is desirable, • Proficiency in Microsoft Office, particularly PowerPoint and Excel., • Experience with delivery of mission critical data centre facilities., • Experience with management of MEP trades., • Willingness to travel and flexible to work in London, Harlow, Slough and other locations. Why Kao Data? • Be part of an innovative and rapidly growing AI data centre leader., • Opportunities for professional growth and leadership development., • Work in a dynamic and collaborative environment., • Engaging team events that strengthen workplace culture and connections, • Private Medical – private health insurance including dental and optical cover., • Holiday – 25 days annual leave plus UK Bank Holidays, • Pension – Salary Sacrifice Pension, • Parental Leave – Enhanced Maternity and Paternity leave, • Life Assurance & Income Protection, • Mental health support - 24/7 access to mental health support via our employee assistance programme, and a trained team of Mental Health First Aiders, • Giving back – 2 Charity volunteering days a year., • Electric Vehicle - Salary Sacrifice Scheme, • Optical Benefit, • Access to Unum’s Help@Hand

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. Primary responsibilities: • Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs., • Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management., • Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications., • Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC/IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable)., • Customer engagement and discovery: Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI/tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities., • Commercial ownership: Collaborate with sales on proposal development, scoping, pricing constructs, RFP/RFI responses, and executive-level communications; create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures., • Governance and risk management: Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards., • People and skills development: Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC/SOC, project managers, security engineers, and cloud specialists., • Market and partner alignment: Stay current with vendor roadmaps, certifications, and partner ecosystems; map capabilities to client needs and leverage partner solutions (MS 365/Azure, VMware/Hyper-V, AWS/Azure/GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings., • Required experience and capabilities:, • 8–15+ years in IT services, consulting, or MSP environments with hands-on delivery experience across digital workplace, infrastructure, cloud/datacenter, and cybersecurity., • Demonstrated success in presales solutioning and end-to-end service delivery for small to mid-market organizations in the USA., • Strong hands-on technical fluency across:, • Digital Workplace: device management, endpoint security, collaboration suites, VDI/RDI, remote work enablement., • Infrastructure & Networking: data-center design, virtualization, storage, backups, disaster recovery, networking (LAN/WAN, SD-WAN), cloud connectivity., • Cloud and Datacenter: IaaS/PaaS migrations, cloud governance, hybrid architectures, cloud security., • Cybersecurity: threat prevention/detection, IAM, endpoint protection, SOC-oriented operations, incident response planning., • Solution architecture and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification., • Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs., • Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams. #teceze #itservices