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  • Customer Service Assistant
    Customer Service Assistant
    hace 5 días
    £14 por hora
    Jornada completa
    London

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with information, support, and solutions to their inquiries and concerns. Your primary goal will be to ensure a positive customer experience by addressing issues efficiently and effectively, striving to exceed customer expectations. You will work in a fast-paced environment where strong communication and problem-solving skills are essential. As a Customer Service Agent, you will handle a variety of customer interactions, including answering policy inquiries, assisting with the admin and the contact with customers by email and phone as part of our award-winning service, and resolving issues. Additionally, staying knowledgeable about our products will be crucial to your success in assisting customers. You will have the opportunity to contribute to our mission of delivering exceptional service and building lasting customer relationships. If you are passionate about helping others, possess a strong customer focus, and thrive in a collaborative environment, we invite you to apply and be part of our commitment to excellence in customer service. Responsibilities • Respond to customer inquiries via phone and email in a timely and professional manner., • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. Requirements • Respond to customer inquiries via phone and email in a timely and professional manner., • Accurate data entry skills, • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. The job is a contractor role so applicants must have their own laptops and phone. Pay £14/hr

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  • Technical and Compliance Assistant (Food & Beverage Industry)
    Technical and Compliance Assistant (Food & Beverage Industry)
    hace 2 meses
    £29000–£30000 anual
    Jornada completa
    New Malden

    Hours per week: 42.5 (M – F 0830 – 1800 *an hour unpaid break inclusive) Contract: Permanent, Full-time, Subject to 3-month probation Expected Start date: ASAP Reports To: Technical Manager Location: Office-based Overview: We are seeking a detail-oriented and self-motivated Technical Assistant with a solid background in food production to support technical compliance in a store and distribution environment. This role requires experience with food hygiene, HACCP, BRC standards, and a proactive approach to managing technical documentation, specifications, customer complaints, and audits. What does the role of Technical Assistant entail? · Provide technical support to suppliers, customers, and internal commercial teams on-site and during production. · Collate, review, and maintain product specifications, including ingredients, allergens, and nutritional data. · Investigate customer complaints and non-conformances; identify root causes and implement corrective/preventive actions. · Liaise with suppliers for technical documentation (e.g., microbiological reports, allergen and nutrition information). · Conduct and document traceability exercises; maintain accurate product and raw material records. · Support maintenance of the Quality Management System (QMS), including HACCP, Supplier Approval, and BRCGS compliance. · Assist in internal and external audits (BRCGS, FSA, customer). · Conduct internal audits and report non-conformances. · Complete internal training on food safety, hygiene, and compliance. · Act as liaison between suppliers and customers to resolve technical issues effectively. · Provide technical assistance to Commercial, Sales, and Retail Support teams. · Coordinate with external labs for product testing and certification. · Manage product artwork and labeling to meet UK/EU legislation. What qualifications and experience are required for this role? • Previous experience in a similar role, preferably in a meat processing or food manufacturing environment, with knowledge of quality, technical, or production management systems., • Ability to work independently without direct supervision., • Experience with technical documentation, traceability, and complaint resolution., • Strong attention to detail and communication skills., • Degree in Food Science, Food Technology, or related (preferred)., • HACCP Level 3, TACCP & VACCP Level 2, Internal Auditor certified., • Food Safety Level 2 (minimum)., • Familiarity with UK/EU food regulations and labelling standards. The Company: Korea Foods Company is the leader in the supply of Korean food in the UK. A family-run business, established in 1999, Korea Foods Company has over 500 employees working within its Head Office, Logistics Centres, and Retail Stores. We import from key brands in Korea, and distribute to the Asian community, focusing on East Asian consumers. We have also seen substantial growth within the supermarket multiples, securing significant listings with Tesco, Morrisons, Asda, and Costco. We also operate our own retail store network, Seoul Plaza, currently with 21 stores within the estate, with more opening in 2026. Growth has been consistently double-digit, with a sales turnover in excess of £85 million. The company is an incredibly dynamic and fast-paced place to work, with ambiguity and transparency that is often associated with family-run businesses. It is, also, whilst not for the faint-hearted, a rewarding workplace where personal achievements are recognised due to the relatively flat management structure.

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