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Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them. We’ll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far. We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Senior Assistant you will support our Global Mobility team with a wide range of administrative tasks. Responsibilities: Secondments • Drafting secondment agreements for short term and long term inbounds, • Draft pre-secondment letters for any outbound secondees, • Arranging secondment agreement signatures, • Update and regular monitoring of Secondment tracker, • Where applicable, arranging temporary accommodation once visa has been approved for short term Inbound secondees only, • Sending Welcome and Departure emails to Secondees Client Secondments • Update master tracker for Client secondments as per completed agreements received on SNOW ticket, • Update tracker for client secondment extensions if any, • Answer first level SNOW tickets on client secondment queries as per existing process/templates Immigration • Gaining permission from employees and carrying out ECS checks for employees whose current visas are close to expiry such as:, • Tier 4 visa or Graduate visa to Skilled worker visa cases, • Sponsorship Visa Renewal cases, • Dependent visa cases, • Employees awaiting ILR decision etc., • Moving email correspondence to DMS folders after New hire / Secondee joins - for record keeping and GDPR compliance, • Monitor GM SNOW queue and Global Mobility & Immigration mailbox to respond to tickets and emails within SLAs. Tag emails for appropriate action and answer frequently asked questions on tickets and emails based on existing answer templates, • Initiated Visa renewal and Secondee visa cases on Workday based on instruction from the GM team members, • Visa approval letters – updating main immigration tracker, move to completed on renewals tracker, raise RTW ticket with HRS, • Add pipeline cases to immigration tracker from application report sent by the internal immigration team, • Flag any issues to the other GM team members in relation to Immigration/ secondment matters, • Immigration Compliance: Download weekly reports from Workday used for monitoring Immigration compliance, do the mandatory checks and update the weekly SMS tracker ready for the GM team to review and work with them closely on ensuring Immigration compliance Leavers • Setting reminders in calendar for Leaver notification tracker and actioned, • Update Immigration and Secondment tracker once the leaver has left BDO, • Requesting visa invoices and calculating the amount reclaimable from the employee who has resigned, informing HRS, • Track terminations with ER team, • Track payroll tracker needed for visa holders on Maternity/ Paternity/ paid leave/ Unpaid leave etc for monitoring Immigration compliance, • Updating weekly SMS tracker to be sent to Immigration team, • Sending Visa curtailment emails Updating and maintaining GM Trackers • Immigration Tracker, • Day 1 new joiner moving from Pipeline to Current and updating relevant details in relation to Employee ID (from Workday), • Updating visa end date on the tracker as per Visa approval letter, • Move people from current to terminated tab for leavers, • Update tracker based on applicant report received from Immigration team, • Secondment Tracker – Entering secondee details for pipeline inbound and outbound BDO employees, capturing key elements of secondment. Updating active secondee list accordingly when there are relevant changes (e.g., secondment extension, visa renewal in process, etc.), • Completed Secondments Tracker – Updating this tracker whenever a secondment has completed/ended and adding any appropriate notes, • Ensuring a copy of the trackers are archived on a regular basis, • Prepare the monthly reports for Secondments (monthly movement tracker and audited entity tracker) as per monthly deadline date and send it to GM Manager for review. Visa letters issued by GM • Issue ILR and Sponsorship visa Maintenance letters using Workday after Internal processes are followed Relocation assistance • Check weekly Workday report for Benivo registrations list and register people on Benivo platform, • Inform Benivo of leavers so that they are de-registered on their platform Other • Emails filing and compliance packs filing to, • Check compliance packs received has relevant documents included i.e Entry stamp on visa vignette and other docs, • Moving folders from GM Immigration and Secondment DMS folders to respective individuals’ folders Requirements: Essential • Previous administration experience, • Computer literate with MS Office including Excel, • Experience of working within a busy, fast-paced environment, • Strong attention to detail, • Excellent communication skills, • Credible and confident to interact with stakeholders, • Excellent time management, organisation and prioritisation skills, • Ability to learn new skills where required Desirable • An interest in HR / Global Mobility processes and activities, • Experience with HR systems, • An understanding of GDPR, • Data analysis and reporting You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task ati hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Reports to: VP / Director of Delivery Location: Site-Based or Working at Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the call center staff (around 200 or more), premises, operations and their relationship with the Clients as appropriate, for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB through your operations manager. You must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB through your operations manager and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages a campaign or campaigns of around 200 staff or more, • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute, • Driven to succeed, • Continuous improvement mindset

Join us as a CX Squad Manager at Barclays, where you'll play a key role in delivering strategic and operational improvements across customer journeys, products, and channels. You’ll focus on BUK-wide thematic areas—such as communications, repeat contact, digital friction, and journey pain points—through targeted, insight-led initiatives that drive measurable customer and commercial outcomes. Working closely with colleagues across teams, you’ll support the design and implementation of a range of change interventions—from colleague-driven improvements and policy updates to process optimisation and journey transformation. The role involves using technology and AI to accelerate insight generation and enable smarter, more efficient improvements—ensuring initiatives are commercially grounded through business cases that link customer experience improvements to cost reduction, retention uplift, and revenue growth. To be successful as a CX Squad Manager, you should have experience with: * Supporting strategic change and delivering initiatives end-to-end * Collaborating effectively across diverse stakeholder groups * Using data analytics and technology to uncover customer pain points and improve journeys/processes * Contributing to CX improvements that deliver tangible customer and commercial outcomes * Experience in process optimisation and improvement Some other highly valued skills may include: * Experience and knowledge of Agile ways of working * Hands-on experience with AI tools and techniques * Six Sigma Black Belt certification * Prince2 certificate * Experience in large-scale organisations and matrix environments You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role can be based in either London, Glasgow, Liverpool, Manchester, Northampton or Sunderland. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers’ needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Company Description RecruitPro offers a variety of remote job opportunities for professionals in various fields. Join our team and find the perfect job for you. Role Description This is a part-time remote role for a Research Assistant. The Research Assistant will be responsible for conducting research, gathering data, analyzing information, and communicating findings to the team. *

Are you looking for a new challenge with a fast-growing, innovative company in the renewable energy sector? Stern Energy are hiring experienced Field Service Engineers to support the ongoing operation and maintenance of our UK-based solar photovoltaic (PV) installations. Locations: • Bristol, • Durham/Darlington The right candidate shall have experience in the electrical installation and maintenance of industrial sites and specific knowledge of DC electrical systems. You will have previous experience or technical knowledge of photovoltaic systems and High voltage systems. Good dexterity and confidence on using basic electrical equipment such as multi-meters and insulation testers is required. Who are we? Stern Energy operates ground mounted photovoltaic systems for over 450MW in the UK. We are among the largest operators in Europe with activities in 5 Countries and over 1.6GW under management. We are specialised in proposing and executing revamping and repowering projects to enhance the performance of the assets we operate. How do we work? EXPERTISE, RESPONSE, TRANSPARENCY AND PASSION: our values guide our work. Our professional commitment is to translate the expertise gained into maximum plant efficiency and maintenance of long-term performance. We provide an integrated, timely and effective service based on a "Total Quality" approach, of experience, know-how and nationwide services. We continually invest in equipment and technology to refine our procedures and operating methods; we provide our services through internal staff to ensure autonomy and maximum responsiveness. Transparency is key to our work so that our customers can rely on constant control of the plants and the quality of services provided. Customer relations is our passion to building a lasting relationship of trust. We have a dedicated internal team of specifically qualified, multi-disciplined engineers boasting significant expertise, all of whom are solution providers. Main responsibilities • Visual inspection activities, cleaning and report to management team;, • Routine maintenance activities on modules, inverters, cables and connectors, DC and AC distribution boxes;, • Routine maintenance activities on module mounting systems, fence and gates, inverter and transformer stations (excluding equipment);, • Routine maintenance activities on monitoring and communication equipment (data logger, routers, sensors, etc.);, • Routine maintenance activities on security system devices (cameras, barriers, etc.);, • Fault finding on electrical components by means of visual inspections or professional site measurement activities (thermal imaging, insulation tester, etc.);, • Execute corrective measures to keep the system available;, • Engage and manage subcontractors; Skills and qualifications • Minimum of 3-5 years’ experience in electrical installation and maintenance, preferably in industrial or utility-scale environments., • Proven experience or technical knowledge of photovoltaic (PV) systems., • Strong knowledge of health and safety regulations and best practices., • Proficiency in using electrical testing tools, • Good working knowledge of Microsoft Office applications, • Ability to work independently and manage time effectively, • Strong communication skills, • Problem-solving mindset, • Team player, • Professionalism, • Valid and clean car driving license;, • NVQ Level 3 electrical certification. A great benefit package to include: • Employee Assistant programme, • Pension scheme, • Bonus scheme, • Company sick pay, • Inflation support scheme, • Team building days, • Great company culture and regular social events, • Wellness Wednesday for 30 minutes every week for mindfulness on top of lunch break, • Extensive learning and development programme, • Regular wellbeing check-ins, • Company mobile phone, • Laptop, • 25 days of annual leave plus Bank holidays, • Toil mechanism - built up for hours worked in the week which can be used in the form of TOIL or accumulated and paid at the end of the financial year., • Hours worked for call outs to be paid at the end of each month., • standby call out payments, • Vehicle with fuel cards

The Research Assistant will be responsible for conducting research, gathering data, analyzing information, and communicating findings to the team. This is a part-time remote role for a Research Assistant.

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Prepare monthly payroll information and manage PAYE and pension data.

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Bank Night Care Assistant - Castleview - Isle of Man.

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