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Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Reports to: VP / Director of Delivery Location: Site-Based or Working at Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the call center staff (around 200 or more), premises, operations and their relationship with the Clients as appropriate, for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB through your operations manager. You must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB through your operations manager and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages a campaign or campaigns of around 200 staff or more, • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute, • Driven to succeed, • Continuous improvement mindset

Discover the LMP Group: Inspiring Ambition Across the UK At the LMP Group, we are driven by a singular mission: to inspire ambition. Our three distinct companies - LMP Education, Inspire ATA, and LMP Action - work together to create a profound educational and social impact throughout the UK, fostering positive and sustainable development through collaboration. Since we were founded in 2004, we've grown into a dynamic team of over 180 dedicated professionals committed to making a difference. Recognised Excellence Our commitment to excellence has earned us significant recognition: • Best Companies 2 Star 'Outstanding to Work For' award 2022, • Named among the Top 100 mid-sized companies to work for in the UK and the Top 50 mid-sized companies to work for in London, • Best Training Provider 2024/25 and Best Apprenticeship Employer 2024/25 at the RateMyApprenticeship awards, • Recruiter of the Year 2024 as part of the Education Investor Awards with Supporting Education Group We are also proud to hold several prestigious certifications, including: • Disability Confident Employer, • Investors in People Gold, • Leaders in Safeguarding Gold, • Cyber Essentials, • Living Wage Employer Join Us on Our Mission At the LMP Group, we are more than just a collection of companies. We are a community dedicated to empowering others to achieve their fullest potential. Whether you're looking to advance your education, enhance your career, or collaborate on meaningful initiatives, we invite you to join us on our mission to inspire ambition. Together, we can create inspirational journeys and delivery excellence in education. About the role As our apprenticeship assessor you will run and deliver apprenticeship programmes across the UK. The role will require the successful candidate to have a good understanding of the delivery of level 3/5 apprenticeships for the Specialist Teaching Assistant apprenticeship standards. As an assessor working with LMP Group you will be at the forefront of shaping the next generation of teaching assistants. You will enjoy the freedom to organise your own diary, while working from the comfort of your own home, plus getting out to visit learners in the workplace to carry out observations and progress reports. Essential Responsibilities [The below listed tasks/responsibilities are not exhaustive:] • Prepare and produce scheme of work and session plans as directed by the Quality Team., • Deliver Functional Skills qualifications as part of an apprenticeship., • Maintain up-to-date and accurate records (e-portfolio and caseload tracker) for each individual learner according to internal procedures., • Provide progression, retention and achievement information for the course being taught., • Contribute to the self-assessment process which informs continuous improvement., • Ensure electronic diaries are kept up to date at all times with detailed appointments., • Any other duty which, from time to time, may reasonably be required to meet the needs of the business., • Deliver Teaching Assistant Apprenticeships up to Level 3., • Undertake appropriate initial assessment of learners to ascertain their starting point on the course., • Assess learner's performance in the workplace., • Work with employers in order to maintain engagement and curriculum sequencing., • Carry out regular progress reviews with learners in order to track progress towards timely completions., • Provide on-going information, advice and guidance with learners in order for them to reach their aspirations., • Deliver training on 1:1 or group basis - face to face or online., • Keep up to date with curriculum development in the relevant subject areas., • Deliver inclusive and high-quality courses, materials and opportunities to all learners, and actively seek to eliminate any indirect or direct discriminatory practice or behaviours., • Comply with the internal quality assurance strategy in order to ensure that assessments are delivered to a high standard., • Undertake appropriate training as identified through the observation and line management process., • Achieve good levels of compliance by maintaining timely records on Smart BUD. About you The perfect Apprenticeship Assessor is a proactive and knowledgeable individual with a deep commitment to education and workforce development. You will bring a wealth of experience in assessing vocational competencies and a keen eye for identifying both strengths and areas for improvement in apprentices. Strong interpersonal skills enable our Assessors to build trusting relationships with learners and stakeholders, while their organisational prowess ensures accurate and timely assessments. Additionally, you will be well-versed in current industry practices and regulatory standards, allowing them to provide relevant and up-to-date guidance to apprentices throughout their training journey. Qualifications • Teaching Qualification at Level 3/5 or equivalent (Essential), • Diploma in Education and Training (DET), previously DTTLS or CertEd(FE) (Essential), • QTLS / QTS (Essential), • 2+ years working within a TA environment (Essential), • TAQA Assessors qualification or equivalent i.e. A1/D32/D33 (desirable), • Experience of working within the childcare / education sector., • Experience of working with young people aged 16 plus., • At least five years' experience of working in an education, as a tutor, training, and development environment with a demonstrable track record of successful outcomes., • Proven experience of successfully managing the full learner journey; initial assessment, IAG, diagnostic, teaching-learning-assessment, including classroom and 1:1 delivery., • Experience of using e-portfolio systems e.g. BUD., • Knowledge and understanding of standards up to level 3, 4 or 5 with different relevant awarding bodies., • Knowledge of funding streams and funding requirements for the delivery of Apprenticeships, Traineeships, and other skills programmes., • A strong understanding of functional skills, specifically legacy English, and Math's. What's in it for you (remuneration & benefits)? • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays., • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP., • From day 1, free life insurance covering up to x4 your salary., • We'll both add money into your pension pot after 3 months., • Get 25% off online learning resources for year 1 to GCSE with EdPlace., • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn. Confidentiality The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act. Safeguarding, Prevent & Equal Opportunities The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers. Pre-employment Checks Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

Company Description RecruitPro offers a variety of remote job opportunities for professionals in various fields. Join our team and find the perfect job for you. Role Description This is a part-time remote role for a Research Assistant. The Research Assistant will be responsible for conducting research, gathering data, analyzing information, and communicating findings to the team. *

Are you looking for a new challenge with a fast-growing, innovative company in the renewable energy sector? Stern Energy are hiring experienced Field Service Engineers to support the ongoing operation and maintenance of our UK-based solar photovoltaic (PV) installations. Locations: • Bristol, • Durham/Darlington The right candidate shall have experience in the electrical installation and maintenance of industrial sites and specific knowledge of DC electrical systems. You will have previous experience or technical knowledge of photovoltaic systems and High voltage systems. Good dexterity and confidence on using basic electrical equipment such as multi-meters and insulation testers is required. Who are we? Stern Energy operates ground mounted photovoltaic systems for over 450MW in the UK. We are among the largest operators in Europe with activities in 5 Countries and over 1.6GW under management. We are specialised in proposing and executing revamping and repowering projects to enhance the performance of the assets we operate. How do we work? EXPERTISE, RESPONSE, TRANSPARENCY AND PASSION: our values guide our work. Our professional commitment is to translate the expertise gained into maximum plant efficiency and maintenance of long-term performance. We provide an integrated, timely and effective service based on a "Total Quality" approach, of experience, know-how and nationwide services. We continually invest in equipment and technology to refine our procedures and operating methods; we provide our services through internal staff to ensure autonomy and maximum responsiveness. Transparency is key to our work so that our customers can rely on constant control of the plants and the quality of services provided. Customer relations is our passion to building a lasting relationship of trust. We have a dedicated internal team of specifically qualified, multi-disciplined engineers boasting significant expertise, all of whom are solution providers. Main responsibilities • Visual inspection activities, cleaning and report to management team;, • Routine maintenance activities on modules, inverters, cables and connectors, DC and AC distribution boxes;, • Routine maintenance activities on module mounting systems, fence and gates, inverter and transformer stations (excluding equipment);, • Routine maintenance activities on monitoring and communication equipment (data logger, routers, sensors, etc.);, • Routine maintenance activities on security system devices (cameras, barriers, etc.);, • Fault finding on electrical components by means of visual inspections or professional site measurement activities (thermal imaging, insulation tester, etc.);, • Execute corrective measures to keep the system available;, • Engage and manage subcontractors; Skills and qualifications • Minimum of 3-5 years’ experience in electrical installation and maintenance, preferably in industrial or utility-scale environments., • Proven experience or technical knowledge of photovoltaic (PV) systems., • Strong knowledge of health and safety regulations and best practices., • Proficiency in using electrical testing tools, • Good working knowledge of Microsoft Office applications, • Ability to work independently and manage time effectively, • Strong communication skills, • Problem-solving mindset, • Team player, • Professionalism, • Valid and clean car driving license;, • NVQ Level 3 electrical certification. A great benefit package to include: • Employee Assistant programme, • Pension scheme, • Bonus scheme, • Company sick pay, • Inflation support scheme, • Team building days, • Great company culture and regular social events, • Wellness Wednesday for 30 minutes every week for mindfulness on top of lunch break, • Extensive learning and development programme, • Regular wellbeing check-ins, • Company mobile phone, • Laptop, • 25 days of annual leave plus Bank holidays, • Toil mechanism - built up for hours worked in the week which can be used in the form of TOIL or accumulated and paid at the end of the financial year., • Hours worked for call outs to be paid at the end of each month., • standby call out payments, • Vehicle with fuel cards

Role Description This is a full-time on-site role located in Leeds for a Sales Assistant. The Sales Assistant will be responsible for assisting the sales team in day-to-day operations, handling customer, maintaining organized sales records, and providing outstanding customer service. Additional tasks may include supporting promotional activities, managing sales data. Duties • Identify and pursue new sales opportunities through cold calling, networking, and referrals, • Build and maintain relationships with potential customers to understand their needs and provide appropriate solutions, • Present product information and demonstrate the benefits to potential customers, • Negotiate pricing and terms of sale to close deals, • Collaborate with the sales team to achieve sales targets, • Maintain accurate records of sales activities and customer interactions Qualifications • Excellent Interpersonal Skills and Communication abilities, • Strong Customer Service skills and a customer-oriented attitude, • Proven Sales skills with an ability to meet or exceed sales targets, • Outstanding Organization Skills to manage multiple tasks efficiently, • Ability to work both independently and as part of a team, • Experience in a similar role is a plus

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Reporting to the director of Data and Analytics, your will be responsible for line managing two-three data professions within the growing Data and Analytics Directorate which includes roles across a number of data professions (architecture, engineering, analysts, data science, governance, culture an

Onboarding & Data Governance Assistant. The Onboarding & Data Governance Team plays a crucial groupwide role within AAB's Operational Support Services team, ensuring a seamless integration of new clients into AAB's ecosystem and supporting regulatory compliance. Technical support and ongoing trainin

The Research Assistant will be responsible for conducting research, gathering data, analyzing information, and communicating findings to the team. This is a part-time remote role for a Research Assistant.

Competitive + Flexible Benefits.Our client, an electricity distribution company based in Castleford (WF10) is looking for a proficient Administrator to join their Wayleave Department.The successful candidate will form part of a busy team who are responsible for the maintenance and processing of new

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Remote Data Entry Assistant – £24,000/year | Travel Tech | Full-Time. As a key player in this travel tech company, you’ll help onboard new rental partners, manage pricing and product data, and ensure smooth integration into the company’s in-house systems—all while working remotely.

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Deliver reports and support project stakeholders with accurate data-driven insights. We provide market leading environmental data collection and monitoring services. This role is essential in delivering accurate environmental data gathered from field-deployed flow monitors across the UK.

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Data Entry Administrator - Immediate Start. Ensure data consistency, accuracy, and attention to detail at all times. Previous administration and data entry experience.

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As a Bill Validation Analyst, you will play a vital role in supporting our energy management team through accurate data entry and detailed analysis of energy bills. Accurate data entry of utility bills into internal systems. Previous experience in data entry, billing, or financial administration (en

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Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

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