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As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.\n\nGlassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK.\n\nThis is office based role in Elland and salary is £(phone number removed) pa. Working hours are 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday.\n\nWhat we're looking for: \n\nExperience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:\n\nStrong communication skills to harvest business relationships\nHigh levels of initiative to think of creative solutions\nDigital navigation to switch between systems\nHigh attention to detail to get it right first time\nAble to prioritise tasks and get to the most important bits first\nA genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.What you will be doing:\n\nThis role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.\n\nMaintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied.\nMaintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.\nAct as the customer advocate within the business, representing their needs and concerns.\nCommunicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction\nData entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution.\nFull aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution.\nGain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.\nUnderstand branch and regional capabilities to set accurate expectations with customers.\nUse digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks.Are Glass Solutions and Saint-Gobain inclusive employers?\n\nSaint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.\n\nWe understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.\n\nAnd what about flexibility?\n\nAt Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.\n\nIf you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you

Senior Sales and Office Coordinator • Senior Sales and Office Coordinator, • Office: Halifax – Mainly remote role, • £32,000 - £36,000, • Annual Bonus included, • Essential skills required : Excel. Your new role We’re seeking an exceptionally organised and forward‑thinking Sales Office Coordinator & Assistant to provide vital support to the UK team. This role sits at the heart of the UK operation, ensuring that people, information and projects run smoothly and stay on track. You’ll be the kind of person who thrives in a fast‑moving environment—bringing order to busy schedules, coordinating team activities, managing competing priorities and producing polished reports and presentations. Your attention to detail and structured approach will help ensure the team functions seamlessly and nothing gets overlooked. Key Responsibilities Executive & Team Support • Acting as PA to the Head of a UK company, including managing travel arrangements, calendar coordination and preparing reports and presentations., • Taking ownership of organising key information, documentation and reporting, ensuring the UK team operates, • efficiently, • Supporting the UK sales and technical teams with coordination and administrative support, • Liaising closely with the Export team in France, • Office & Team Coordination, • General office administration, including post, invoices and expenses, • Coordinating internal activities to ensure the team remains organised and aligned, • Supporting cross-department activities and ensuring project information remains up to date, • Coordinating internal projects and supporting project tracking, timelines and documentation, • Updating and maintaining the CRM system and associated reporting, • Manipulating data and producing reports including:, • Proven experience in Sales Admin/Coordination or project PA roles., • Excel skills and confidence with Pivot tables are essential. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4778242