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Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking an Operations Executive, with fantastic organisational skills, to join their Tours Team. There is a competitive salary, extensive benefits and realistic career progression opportunities! As an Operations Coordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries, accurately booking all ground arrangements for multiple departures of European tours. You will be working with the internal sales team and suppliers to ensure the smooth operation of the tour JOB DESCRIPTION: Operations • Accurately book all services required for the successful operation of the tour within the budget set, • To liaise with agents directly on any changes or operational requirements, • To accurately cost any additional requests or changes, • Prepare detailed documentation for tours, • To log and share feedback from each tour, to ensure that improvements are made promptly, • Successfully deliver the guests' tour so it runs perfectly and exceeds their high expectations, • Taking full responsibility of a tour's cost control and margins, • Ensuring necessary payments are made and received at the appropriate time, • Preparing accurate client payment and agent commission statements, • To assist the Finance Department with invoice queries as they arise., • To manage tour costs in order that budgeted margins are achieved, • To have the highest standards of quality at the forefront of mind, • To proactively highlight potential Customer Service problems and take steps to make improvements, • To investigate and provide information to enable a response to customer service issues. EXPERIENCE REQURED: • A confident, positive attitude, • Strong spoken and written communication skills. A second European language is advantageous, • Good level of geographical and general knowledge of Europe is advantageous, • Up-to-date knowledge of Outlook, Word, Teams and Excel, • Numeracy and good, basic mathematical understanding, • A real passion for travel, • Ability to multi-task and work under pressure extensive, • Attention to detail, • A willingness to develop relationships with key suppliers, • Good and effective time management THE PACKAGE • Competitive salary plus commission & bonus plan, • Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service, • 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days, • Discounted trips (includes friends and family), • Discounted Gym Membership, • Private Healthcare, • Life Assurance, • Hybrid working, • Enhanced Paid Parental Leave, • Employee Assistance Program - includes access to wellbeing resources and counselling, • Recruitment Referral Bonus, • Cycle to work scheme, • Season Ticket Loans, • Regular Social Events INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.

Overview We are looking for a highly organised Driver Coordinator to manage daily driver operations. This full‑time, office‑based role ensures routes are planned efficiently, schedules run smoothly, and drivers receive the support they need to complete their tasks. Key Responsibilities Plan, allocate, and optimise daily driver routes and schedules Monitor progress and ensure timely completion of installations Act as the main point of contact for drivers, providing support and guidance Resolve operational issues and adjust schedules when required Maintain accurate records of routes, performance, and operational data Report daily activities and operational updates to management Requirements Strong organisational and scheduling abilities Excellent communication and problem‑solving skills Comfortable working in a fast‑paced office environment Confident using IT systems and route‑planning tools Previous experience in coordination or logistics is beneficial but not essential...

Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking an Operations Executive, with fantastic organisational skills, to join their Tours Team. There is a competitive salary, extensive benefits and realistic career progression opportunities! As an Operations Coordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries, accurately booking all ground arrangements for multiple departures of European tours. You will be working with the internal sales team and suppliers to ensure the smooth operation of the tour JOB DESCRIPTION: Operations Accurately book all services required for the successful operation of the tour within the budget set To liaise with agents directly on any changes or operational requirements To accurately cost any additional requests or changes Prepare detailed documentation for tours To log and share feedback from each tour, to ensure that improvements are made promptly Successfully deliver the guests' tour so it runs perfectly and exceeds their high expectations Operate the targeted volume of tours (by sales value) within a given yearFinancial Taking full responsibility of a tour's cost control and margins Ensuring necessary payments are made and received at the appropriate time Preparing accurate client payment and agent commission statements To assist the Finance Department with invoice queries as they arise. To manage tour costs in order that budgeted margins are achieved To enter financial data onto reservations system in a timely and accurate mannerQuality Control / Customer Service To have the highest standards of quality at the forefront of mind To proactively highlight potential Customer Service problems and take steps to make improvements To investigate and provide information to enable a response to customer service issues. EXPERIENCE REQURED: A confident, positive attitude Strong spoken and written communication skills. A second European language is advantageous Good level of geographical and general knowledge of Europe is advantageous Up-to-date knowledge of Outlook, Word, Teams and Excel Numeracy and good, basic mathematical understanding A real passion for travel Ability to multi-task and work under pressure extensive Attention to detail A willingness to develop relationships with key suppliers Good and effective time management THE PACKAGE Competitive salary plus commission & bonus plan Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days Discounted trips (includes friends and family) Discounted Gym Membership Private Healthcare Life Assurance Hybrid working Enhanced Paid Parental Leave Employee Assistance Program - includes access to wellbeing resources and counselling Recruitment Referral Bonus Cycle to work scheme Season Ticket Loans Regular Social Events INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually