Service Administrator
9 days ago
Portsmouth
Service Administrator Portsmouth £28,000 - £30,000 Permanent Role Overview An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments. Key Responsibilities • Process and review service jobs, ensuring all documentation is complete prior to invoicing, • Maintain accurate service records and monitor Work in Progress (WIP), • Raise and issue invoices accurately and within required timescales, • Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation, • Resolve invoice queries and provide professional customer support, • Maintain accurate records within internal systems and shared inboxes, • Provide telephone and administrative support to customers and colleagues, • Prepare quotations for service agreements and maintain contract documentation, • Coordinate jobs and schedules with external contractors and suppliers, • Review supplier invoices and update purchase orders where required, • Produce service-related reports and assist with month-end administration, • Support continuous improvement within service administration processes Skills & Experience Essential • Previous administration, service coordination, or invoicing experience, • Strong attention to detail and organisational skills, • Good working knowledge of Microsoft Office, particularly Excel and Outlook, • Ability to manage multiple tasks in a fast-paced environment, • Strong communication skills and a proactive approach Desirable • Experience within engineering, automotive, service, or dealership environments, • Familiarity with ERP or service management systems Personal Qualities • Professional and confident communicator, • Resilient and able to remain calm under pressure, • Comfortable dealing with engineers, tradespeople, contractors, and suppliers, • Team player with a positive and adaptable attitude, • Customer-focused with the ability to prioritise workload effectively Apply now or contact Lynsey at Key Recruitment for further information