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- Supervise and coordinate daily store operations to ensure smooth workflow. - Lead, train, and support shop floor staff in providing outstanding customer service. - Monitor stock levels, ensure proper stock rotation, and manage product ordering in coordination with suppliers. - Maintain cleanliness, presentation, and safety standards across the store. - Handle customer inquiries, feedback, and complaints in a professional and timely manner. - Ensure accurate pricing and signage on all merchandise. - Manage cash handling, daily till reconciliations, and assist with banking duties as required. - Assist in scheduling staff shifts and maintaining attendance records. - Implement and enforce company policies and procedures, including health and safety protocols. - Conduct stock takes, inventory checks, and support with deliveries and merchandising.

Purpose of the Job: As a Team Member, your role is all about creating delightful moments for our customers. We want to hear from candidates who ooze passion, love to cook, are confident, charming & wear an easy smile with customers, and who want to be part of our exceptional new fresh pasta concept in Manchester Airport. If that sounds like you, we wanted to hear from you. So, as our Roman ancestors might have said, carpe diem. Show us your soul. What you will do at Pasta Evangelists: - Prepare & plate our fresh pasta dishes (and other edible delights) to our high standards that will delight customers. - Prepare orders for dine-in and delivery swiftly and accurately, ensuring a smooth and enjoyable experience for every guest. - Be a team player and bring positivity and warmth to the kitchen and wider store environment & colleagues you work with. - Welcome each customer with genuine warmth and enthusiasm. - Help customers explore our menu, offering personalised recommendations and answering any questions with passion. - Create a positive dining atmosphere by being attentive and proactive in meeting customers' needs. - Follow our treasured recipes and techniques to ensure every dish meets our high standards. - Keep your workspace clean, organised, and buzzing with energy. - Keep an eye on our ingredient supplies and let the assistant store manager know if we’re running low on anything essential. - Make sure the dining area is always inviting and immaculate. - Regularly clean and sanitise tables, chairs, and other surfaces to ensure a safe environment. - Follow all health and safety guidelines to keep both customers and colleagues safe. - Pitch in with cleaning tasks when needed. - Work closely with your teammates to ensure everything runs smoothly. - Take part in team meetings and training sessions, bringing your ideas and enthusiasm. - Support your colleagues, especially during busy times, and be willing to take on additional tasks as required. Who you are: - Experience in customer service or food service is a plus, but a passion for Italian cuisine is what truly matters. - Enthusiasm for learning about our menu and sharing that knowledge with customers. - Excellent communication and people skills. - Ability to thrive in a fast-paced environment and juggle multiple tasks with grace. - A positive attitude, reliability, and a strong sense of teamwork. - Flexibility to work various shifts, including very early morning (some shifts start at 3am), evenings, weekends, and holidays. - Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it’s your zest for life that we are looking for. - … If you dream in pasta shapes, you're in the right place. What we can offer: - £12.50 per hour - Service Charge - Join a dynamic, fast-moving & diverse team - Regular team socials and pasta tastings - Free Pasta Evangelists products - Referral bonus Scheme - Airport parking provided. - Development Opportunities - you can grow inside the business.