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  • Shop Supervisor
    Shop Supervisor
    22 days ago
    £38000–£42000 yearly
    Full-time
    Manchester

    A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: 1. Team Management Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. 2. Customer Service Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. 3. Inventory Management Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. 4. Store Operations Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. 6. Quality Control Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). 11. Reporting and Analysis Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

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  • Sales Development Representative
    Sales Development Representative
    2 months ago
    £12.21 hourly
    Part-time
    High Lane

    Job Overview We are a progressive sales development company that works with a myriad of market leaders in various industries who provide real value propositions to clients globally. Please note that you MUST be self-employed for this role... With new clients coming on weekly, this role will offer dynamic markets to work in, and the ability to advance your sales knowledge and capability with 1/1 mentoring from the founder of Sterling Group, who has over 15 years of sales experience, working for some of the biggest brands in the industry. We are seeking a motivated Sales Representative to join our team and to grow their career with us. The successful candidate will be responsible for developing new business using a new to market A.I dialler that will be able to connect you to hundreds of prospects weekly, very simple to use, full training will be provided, and additional sales training will be given if required. There are revenue share schemes available based on closed won opportunities, offering extremely exciting commercial opportunities. You will be reporting directly to the founder of a rapidly growing business, there will be significant career development opportunities further down the line for the right person. Duties • Use an AI dialler to speed through calls quickly, talking to many prospects that have been handpicked based on your client's Value Proposition and industry., • Follow up on leads generated through marketing campaigns or referrals Skills • Proven experience in B2B sales and telemarketing techniques, • Strong organisational skills with the ability to manage multiple accounts simultaneously, • Ability to build rapport quickly and effectively influence decision-makers, • Self-motivated, target-driven, with a proactive approach to achieving sales goals, • Familiarity with CRM management tools and sales analytics software is advantageous This role is ideal for individuals passionate about sales, and who may be looking to join our new business as a potential partner later down the line from 2027 onwards.

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