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Join Our Client's Team as a Housing Manager! Are you passionate about delivering top-notch resident services and engaging with communities? Our client, a leading housing organisation, is on the lookout for a dynamic Housing Manager to oversee their resident services and engagement initiatives. If you're ready to make a difference in people's lives, we want to hear from you! Position Overview: As the Housing Manager, you will play a crucial role in ensuring the smooth day-to-day operations of the Trust while upholding its core values. Reporting to the Chief Executive and Finance Officer, you will manage frontline staff and be a key player in housing management issues. This is a senior role that requires a commitment of at least 35 hours per week, with occasional evening and weekend commitments for resident and board events. Key Responsibilities: • Champion the Trust's core values and promote a culture of equality and diversity., • Deliver customer-focused resident services that lead the industry., • Jointly manage administrative staff, focusing on performance management, training, and staff development., • Oversee essential housing management functions, including: • Estate services, • Maintenance services, • Tenancy management, • Voids and lettings management, • Anti-social behaviour management, • Health & safety compliance, • Management services for external landlords Specific Responsibilities: Staff Management • Ensure adequate office coverage, prioritising staff safety., • Supervise frontline staff to ensure balanced workloads and professional service., • Train and develop staff on housing management topics., • Handle grievances and disciplinary matters under the Chief Executive's guidance. Housing Management Policy & Service Delivery • Regularly review and update housing policies to align with best practices., • Engage with stakeholders and residents for policy changes and updates., • Deliver performance against annual targets, managing rent arrears and complaints efficiently. Maintenance Services: • Manage partnerships with contractors and oversee maintenance budgets., • Report performance metrics to the Chief Executive and Board, ensuring high-quality service delivery. Qualifications: • Proven experience in housing management or a related field., • Strong leadership skills with a focus on team development., • Excellent communication and interpersonal skills., • Ability to manage budgets and deliver results., • A commitment to customer service excellence and community engagement. Why Join Our Client's Team? • Be part of an organisation that values its staff and residents., • Work in a supportive environment that encourages professional growth., • Make a positive impact in the community and enhance the lives of residents. If you're ready to take on this exciting challenge and make a meaningful contribution, we would love to hear from you! Please apply or contact Anna or Denise at Adecco Romford.