1st & 2nd Line IT Support Engineer
5 days ago
Brentwood
1st & 2nd Line IT Support Engineer Permanent | £35k - £38k PA | Brentwood | Mon-Fri 9am -5pm We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well-established organisation supporting a multi-site IT environment. This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support. Key Responsibilities: • Provide 1st and 2nd line IT support to users across the business, • Support and maintain Windows Server environments (2012 R2 through to 2025), • Install, configure and support Windows 11 desktop environments, • Administer and maintain Active Directory and Microsoft Exchange, • Manage user accounts, permissions, and access to confidential data, • Support VMware virtualised infrastructure environments, • Configure, deploy and troubleshoot hardware and software, • Maintain endpoint devices including desktops, laptops, mobile devices, and printers, • Support enterprise messaging and unified communications systems, • Assist in maintaining backups, documentation, and core server infrastructure, • Ensure IT incidents and service requests are resolved efficiently, • Provide remote support to additional offices and travel between sites when required, • Deliver occasional out of hours and weekend support cover, • Support and maintain telephony systems including Mitel, • Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role, • Strong troubleshooting and problem-solving skills, • Experience supporting both physical and virtual environments, • Good understanding of Microsoft server and desktop technologies, • Experience with Active Directory and user administration, • Excellent communication and customer service skills, • Ability to manage and prioritise workloads effectively, • Strong attention to detail and documentation skills, • Monday to Friday – 9am to 5pm (fully onsite), • Car owner/Driver, • Company Pension/Life Assurance, • Staff Car Parking