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Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole. On the accounts you cover, you take over the post-sales technical relationship for that workload from the Solutions Architect, through a structured handover. The SA stays on the account and continues across everything outside your scope: new teams, new workloads, and expansion. This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time. Our Professional Services team is structured around a simple frame: PS delivers outcomes, FDE delivers velocity, TAM delivers continuity. You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first. You will report to the Head of Professional Services and will be located within the Americas or EMEA region. • Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: a weekly Cadence Call, a monthly business review, a quarterly business review with the customer's technical leadership, and an annual roadmap workshop., • Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours in your local time zone to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration., • Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business. Solutions Architecture does this work across many customers. On your workload you do it deeper, more often, and with the sustained context that comes from holding the relationship over years. The best TAMs save customers more than the cost of the engagement through this work alone., • Scope and orchestrate Vercel's broader engagement on your accounts. When your customers need hands-on engineering work, a deep audit, or a launch readiness review, you scope and hand off to a Forward Deployed Engineer. Enablement and training go to Developer Success Engineering, and fixed-scope delivery work goes to Professional Services. You do not deliver these engagements yourself. You coordinate, track, and capture what those engagements produce, then integrate it back into the customer's technical roadmap. What you add is making sure they happen at the right time, with the right scope. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer's production environment is not., • Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish., • Make the engagement self-funding. The Account Executive owns the renewal. You own the technical case for it. What you are accountable for is the work that makes the engagement worth buying again: the cost and usage optimization that pays for it, and the platform adoption you drive on the account. On a healthy account, the value you create exceeds what the customer pays for this role. The engagement is renewed annually, and your customers' decision to renew is the most honest measure of the value you've delivered. You will be measured against a 90%+ engagement renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5+ / 5), escalation responsiveness against the 4-hour SLA (target 95%+), influence on Professional Services and FDE attach, and the platform adoption you drive on your accounts, measured as accelerated consumption., • 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or hands-on technical consultant), with personal ownership of strategic relationships: QBRs, roadmap, workshops, renewals. Internal SA/DSE/CSE candidates encouraged to apply., • Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast. Breadth across a platform matters more here than depth in one corner., • Platform experience. You have run a technical platform at scale in a customer-facing role and are fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one., • Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure., • Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product., • Prior production experience with Next.js and Vercel is a strong advantage. It is not a requirement and the assessment measures your ability to learn., • You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey., • You operate with high agency across complex relationships. You steer cross-functional outcomes without formal authority, challenge flawed technical decisions without burning the relationship, and build trust fast when picking up an engagement someone else started., • Strong written communication, particularly for executive and incident contexts. You can compress a complex technical situation into a one-page executive summary shaping action and accountability., • Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives, generally in-region., • Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.)., • Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks., • Have run an annual technical roadmap workshop or "Well-Architected Review"-style engagement with an enterprise customer., • Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated., • Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership. #J-18808-Ljbffr

Applications Technician Are you a consultative Applications Technician, Technical Support Specialist, Sales Support? Are you seeking to develop your career in a professional, high-quality precision, branded engineering environment? We are interested in receiving applications from a wide variety of smart, ambitious professionals, from junior level to fully-fledged. This job offers plenty of variety, and we will provide you with full consultative sales support and technical product training. BASIC SALARY: £27,000 - £33,000 BENEFITS: ·25 Days Annual Leave (plus Bank Holidays) ·Company Pension - matched to 5% ·Private Healthcare (for Employee and Family) ·Life Assurance Cover ·Extensive Training LOCATION: Letchworth Garden City - this is an office based role COMMUTABLE LOCATIONS: Stevenage, Hitchin, Luton, Royston, Biggleswade, Shefford, Buntingford, Baldock, Radwell. JOB DESCRIPTION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support As our Application Technician, you will play a pivotal role in showcasing our cutting-edge equipment and supporting the sales process. Your responsibilities will encompass conducting equipment demonstrations, providing technical support to both customers and the sales team, and maintaining our demonstration suite. Your proactive approach will be crucial in directly influencing our sales success and customer satisfaction. KEY RESPONSIBILITIES: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support Your duties and responsibilities will be varied, including: ·Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online). ·Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales. ·Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling. ·Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials. ·Conducting test demos for new and existing customers. ·Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition. ·Keep software suites updated, ensuring optimal functionality. ·Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries. ·Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process. ·Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment. PERSON SPECIFICATION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support You will have the following traits and qualities: ·Proactive and enthusiastic about demonstrating and selling equipment. ·Strong organisational skills with a keen eye for detail. ·Excellent technical knowledge and the ability to troubleshoot and advise on machine settings. ·Effective presentation skills for engaging with customers and supporting sales. ·Flexibility to handle a variety of tasks and responsibilities as needed. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. We constantly strive to develop our staff to take on additional responsibilities and grow professionally. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Applications Technician, Technical Support Specialist, or Applications Specialist, Applications Engineer, Sales Support. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK Wallace HInd Selection JBRP1_UKTJ

Graduate Account Executive - Dermatology Equipment and Consumables £30,000+ basic salary Bonus scheme of £5k+ Watford based vobrant office with 1 day per week at home Full training and development plan Market leading organisation with healthy new product pipeline Ideal opportunity for a graduate or junior candidate wanting to break into salesOffice based 4 days a week in a light, modern head office with good public transport links THE COMPANY: This progressive, vibrant organisation continues to enjoy healthy growth thanks to a great product portfolio and a real focus on customer service. They provide a premium quality range of dermatology devices, capital equipment and consumables for use in NHS and private hospitals, dermatology clinics and practices. Our client has lots of new products and AI based enhancements in the pipeline for 2026 supported by clinical evidence and a great reputation. They are going from strength to strength! As part of their growth plans and new product launcehs they have a need for 1-2 driven, junior sales candidates, ideally with a background in science or healthcare or someone with sales aproduct demo skills who wants a break into medical sales! You will receive systems and product training, autonomy and a platform to progress your career and work in a small but close knit team. THE ROLE: The successful internal sales person will be office based in Watford , looking after clinical and commercial relationships within NHS and Private hospitals and outpatient clinics, typically liaising with consultants, dermatologists, GPs, specialist nurses, purchasing / procurement people over the phone or Teams. A good manner on the phone is important, someone who is clear, listens well, presents well over Teams and is happy making outbound calls as well as handling inbound enquiries and customer service calls. Full training will be given across all products and all calls and data is logged on Salesforce. This person will also deliver training, product demos on Teams as well as education on products and attend industry shows and conferences with the wider sales team. This is a great platform for someone to learn medical sales and develop into field sales. · Candidates must be achievement-focussed with a desire to break into healthcare · Any pro active sales or customer service or customer facing work experience is ideal · Full driving licence · An ideal role for a science graduate or ex clinician wanting a commercial career. · Full product training will be provided and career and earning prospects are attractive and realistic, especially as the company continues to grow. The Package for Internal Account Executive: · Basic salary £30,000 · Commission: £5k p/a · 1-2 days per week home working -flexible on this · 25 days +bank holidays · Benefits: Healthcare cash plans, Pension, Social events

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Senior/Medical Writer - Medical Communications.We are partnered with a well-established, independent medical communications agency known for creating science-led campaigns with integrity.They work closely with pharmaceutical, medical device, and healthcare clients throughout the product lifecycle -

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AJ Chambers is working with a well established law firm with offices across Essex.They are currently recruiting a Private Client Lawyer to join them on a full or part-time basis.This firm will offer hybrid working (up to two days from home) and parking is also available.You’ll be working in a busy

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You will be joining a fast-growing office that is looking to enhance its presence by hiring an aspirational Associate and Senior Associate who specialises in contentious construction.By joining the growing construction and engineering team, you will have a wide platform to progress your career and b

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Competitive + Excellent Benefits | Permanent | On-site.Are you a hands-on Manufacturing Engineer looking for an opportunity to work on highly technical, mission-critical products?.I'm currently recruiting for a leading technology and engineering business who are great opportunity to join an establis

O Sphere · Remote or London (UK) · Part-time.You know the difference between a support plan that exists and one that's actually happening.You've watched learners with real needs slip through the gap between the two — the adjustment agreed in a meeting, written down, and then never quite delivere

Freelance CRA – UK | French & English Speaking.I’m currently supporting a CRO looking to bring an experienced Freelance CRA onto a part-time, sponsor-dedicated project.The CRA will be based in the UK and work closely with both the CRO and sponsor teams, supporting sites as part of a global clini

Procurement Hub Manager - Europe.Group Procurement strategy with effective delivery across our European sites, ensuring our procurement approach supports operational continuity, commercial performance, risk management and the needs of our local businesses.Working closely with Group Procurement, Euro

Full-time | Remote (w/ travel to NYC and SF) | US (EST) hours | OTE: £73K - £87K GBP (70% base + 30% retention commission) .To submit an application, please fill out the pre-interview form below.Any applications without this form filled out will not be reviewed.Pre-Interview Form: https://jabron

Here at Alexander Steele Recruitment we continue to work with a successful and growing food manufacturing business in Hertfordshire.We are currently supporting them with the recruitment for an experienced HR Business Partner.This is a broad, hands-on HR role where you’ll work closely with managers

Manchester or Haywards Heath (1 day per month) | Up to £52,000 + Bonus.Are you a commercially minded Data Scientist who enjoys solving complex business problems and taking ownership of projects from concept to delivery? This Senior Data Scientist opportunity offers the chance to work on high-impact

This is an opportunity to join a large, multi-site organisation undergoing significant transformation and change.Operating across a diverse national footprint, the business is committed to creating a positive employee experience, fostering strong workplace relationships, and supporting operational e

This is a great opportunity for an experienced generalist lawyer to take on a senior, standalone role at a mission-driven life sciences company.No sector experience is required, just strong commercial legal judgment and the flexibility to hit the ground running.Following a handover period, you will

Liability Loss Adjuster - Remote - Up to £60,000.A leading insurance services business is seeking an experienced Liability Loss Adjuster to join its growing Casualty team.This is an excellent opportunity for a Casualty Adjuster or investigator looking for a fresh challenge, with the opportunity to

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Our client is hiring for growth purposes, following their continued good work as a reputable design and manufacturing organisation.The role of Senior Design Engineer is a crucial part of the engineering function; this opening has a fair amount of scope due to their being several areas within the bus

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Remote + some onsite in South UK.SR2 is recruiting for an experienced Business Analyst to join a collaborative digital team delivering business-critical projects within a fast-paced agile environment.Working within a secure government environment, applicants must have active Security Check (SC) clea

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SFIA 4 Delivery Manager | Central Government | Data Modernisation | £300pd Inside IR35 | Hybrid - Non-London Hubs.We are looking for an experienced.Central Government Data Modernisation Programme.Data & Analytics - Data Platforms & Operations.This is a key role supporting the design, modernisation

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