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Deputy sales manager jobs in United Kingdom

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  • Reservations Manager
    Reservations Manager
    2 days ago
    Full-time
    London

    Are you passionate about delivering exceptional guest experiences in a luxurious setting? Firmdale Hotels, renowned for its unique blend of luxury, comfort, and impeccable service, is looking for a dynamic Reservations Manager to join our esteemed team at the Haymarket Hotel. Firmdale Hotels is a collection of award-winning boutique hotels in London and New York, celebrated for our beautifully designed interiors, distinctive style, and commitment to excellence. Our hotels offer a unique and personal touch, ensuring that every guest enjoys a memorable stay. As the Reservations Manager, you will play a crucial role in overseeing the daily operations of our reservations department. Reporting directly to the Deputy and General Manager, you will ensure that all reservation enquiries are handled efficiently and that our guests' needs are met with the highest standards of service. Responsibilities: • Run the daily operations of the reservations department, managing all incoming reservation enquiries., • Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service., • Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives., • Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance., • Build and maintain strong relationships with travel agents, clients, and guests to foster loyalty and repeat business., • Uphold Firmdale's high standards in every aspect of your work, from handling complaints to conducting Duty Manager shifts. What you Need: • Previous experience as a Reservations Manager or Supervisor in a high-end hotel operation is essential., • Familiarity with the Opera system is required., • A strong understanding of all Front Office operations is crucial., • Exceptional communication and customer service skills are a must., • The ability to thrive under pressure and in a busy environment is key., • A deep understanding of current hospitality trends and competitor offerings., • Impeccable organisational skills and attention to detail., • Capable of motivating and training a team, providing solid leadership. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Assistant General Manager
    Assistant General Manager
    2 days ago
    $50000 yearly
    Full-time
    London

    Bat & Ball Covent Garden – Deputy General Manager - Competitive Socialising | Live Sport | Cocktails | Games & Good Times Welcome to Bat & Ball Covent Garden, where great hospitality meets a little healthy competition! Right in the heart of London's buzzing West End, we're not your average bar. Think ping pong, interactive darts, shuffleboard, pool, karaoke, live sport, banging burgers, stone-baked pizzas and cocktails that keep the good times rolling. From after-work drinks and corporate parties to packed-out weekends, live DJs and big sporting events, there's never a dull moment at Bat & Ball. We're all about bringing people together, creating unforgettable experiences and delivering brilliant hospitality with a whole lot of personality. And now we're looking for a Deputy General Manager who's ready to step up, bring the energy and help lead the team at one of London's most exciting competitive socialising venues. The Role As our Deputy General Manager, you'll be right at the heart of the action, working alongside the General Manager to keep everything running smoothly while making sure every guest has an experience worth coming back for. This isn't a role for someone who likes sitting behind a desk. We want a hands-on leader who thrives in a fast-paced environment, knows how to get the best out of their team and understands that great hospitality and commercial success go hand in hand. You'll be responsible for: • Supporting the General Manager with the day-to-day running of a busy, high-volume venue., • Leading, motivating and developing a fantastic team that delivers exceptional hospitality every time., • Driving sales, managing costs and helping the business smash its targets., • Overseeing everything from busy weekend services and live sporting events to large-scale parties and corporate bookings., • Maintaining excellent operational standards across the bar, kitchen, gaming areas and guest experience., • Taking ownership of the venue in the General Manager's absence, ensuring everything runs like clockwork., • Creating an energetic, positive working environment where the team works hard, has fun and takes pride in what they do. Who We're Looking For We're after someone who brings just as much personality as they do experience. You'll love hospitality, understand the excitement of competitive socialising and know how to balance delivering an incredible guest experience with running a commercially successful business. You'll be someone who: • Has previous experience as a Deputy General Manager or a strong Assistant General Manager ready to take the next step., • Thrives in a high-volume, fast-paced hospitality environment, ideally with experience in late-night venues, bars or competitive socialising., • Is a natural leader who can inspire, coach and develop a team while keeping the atmosphere fun and engaging., • Has strong commercial awareness, understands the numbers and knows how to drive revenue while managing labour and operational costs., • Is confident managing busy services, large group bookings, events and late-night trade., • Has a genuine passion for brilliant food, great drinks, entertainment and delivering unforgettable guest experiences., • Isn't afraid to roll up their sleeves, lead from the front and get stuck in when things get busy. Most importantly, you'll bring the energy, enthusiasm and ambition to help take Bat & Ball Covent Garden to the next level. What's in It for You? At Urban Pubs & Bars, we believe great people deserve great opportunities. We're a growing hospitality group with a collection of fantastic pubs, bars and restaurants across London, and we're passionate about developing our people from within. Here's what you can look forward to: • Competitive salary and bonus opportunities., • Genuine career progression and development opportunities across our growing group., • 30% discount on food and drinks across our pubs, bars and restaurants., • Fantastic staff parties, trips and team events., • Access to our Employee Assistance Programme and wellbeing support., • The opportunity to work with a brilliant team in one of London's most exciting hospitality venues. Ready to Get in the Game? If you're an ambitious hospitality leader who loves a buzzing atmosphere, thrives on a challenge and knows how to deliver great experiences while driving a successful business, we want to hear from you. Come and help us bring the energy, lead the team and keep the good times rolling at Bat & Ball Covent Garden. Apply now and take your next step with Urban Pubs & Bars!

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  • Assistant General Manager
    Assistant General Manager
    5 days ago
    $40000 yearly
    Full-time
    London

    *Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. Old Street Tavern is a 'modern twist' on a classic City pub with a private mezzanine area located right outside Old Street station in the heart of the city. Be it a quick meeting place that transcends time and turns into a vibrant drinking and dining experience or a cocktail bar serving up innovation and classics in equal measure. We are the "go to place" for those who want to unwind, watch all the key sports, dig into fresh seasonal dishes or party the night away with our live music and DJ's. The Role • As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business., • Be business savvy and demonstrate great commercial acumen., • Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction., • You will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: • "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own, • Be cool, calm and collected, manage pressure with ease, nothing can phase you, • Must have minimum 2 years' experience as a manager depending on the property being looked at, • Solid communication and organisational skills, be approachable, • Superb customer & floor service skills, • Strong all-round business knowledge from financials to customer satisfaction, • An entrepreneurial flare, • Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun, • Personal License holder beneficial** What's in it for me: • A competitive salary & bonus scheme, • Training and development, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants, • The opportunity to make strategic decisions within your business – take ownership and Be Fearless, • Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere, • 28 days holiday, • Employee Assistance Programme (EAP), • Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme Interested in hearing more, get in touch so we can arrange to meet up and show you around.

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    13 days ago
    £35000–£39000 yearly
    Full-time
    London

    Assistant General Manager — Progression to General Manager MEAA London MEAA is looking for an ambitious, experienced Assistant General Manager to join our London restaurant with a clear objective: develop into the General Manager role within approximately 3–6 months. This is not a conventional AGM position. We are looking for someone capable of becoming the person ultimately responsible for one of our busiest restaurants. MEAA London is a high-volume operation serving approximately 4,000 covers per week, with around 150 covers and generating approximately £100,000 in weekly revenue. It combines the pace and complexity of a major-volume restaurant with the standards, attention to detail and personal service expected from a premium hospitality business. The opportunity You will initially work alongside the existing management team, learning the MEAA operation, culture and standards while progressively taking responsibility for the restaurant. The 3–6 month development period will cover the full GM remit, including: * Leading a large FOH and management team through high-volume services * Maintaining consistently high standards across up to 4,000 weekly covers * Taking ownership of guest experience and handling issues confidently * Recruitment, onboarding, training and development * Building a strong management and supervisory team beneath you * Rotas, labour deployment and productivity * Sales performance and commercial decision-making * Wage and operating cost control * Restaurant P&L understanding and accountability * Driving average spend and identifying revenue opportunities * Maintaining service, presentation, cleanliness and brand standards * Using guest feedback and operational data to improve performance * Working closely with the Head Chef and kitchen leadership * Developing regular customers and ensuring our best guests are recognised * Leading pre-shifts, management meetings and performance reviews * Taking increasing responsibility for the entire operation until ready to step into the GM position Who we’re looking for We are not looking for someone who simply wants their next AGM job. We’re looking for somebody who wants to run a substantial restaurant and can demonstrate that they have the potential to do so. You will probably already be a strong AGM, Deputy GM or experienced senior restaurant manager within a high-volume operation and feel ready for the next step. You should be comfortable operating in an environment doing £100k+ per week and understand that delivering 4,000 covers requires organisation, pace and strong management rather than simply being visible on the restaurant floor. You should be: * A strong and confident leader * Commercially aware * Highly organised * Excellent with guests * Comfortable managing and developing people * Calm during extremely busy services * Able to hold people accountable without creating a negative culture * Obsessed with consistency and detail * Comfortable working with numbers and KPIs * Able to identify problems before they become problems * Hands-on when necessary, without becoming trapped in individual sections * Ambitious enough to want responsibility for the whole business Experience in a high-volume premium restaurant, busy independent group or quality multi-site restaurant business would be particularly relevant. What success looks like This role comes with a genuine progression plan. During your first months you will be expected to demonstrate that you can progressively take ownership of: People → Service → Operations → Commercial Performance → The Entire Restaurant The intention is that, once you have demonstrated that you can consistently operate the restaurant to the required standard, you will progress into the General Manager position. This is therefore an opportunity for someone who is already close to GM level but wants the opportunity, support and scale to make that step. About MEAA MEAA is built around excellent food, atmosphere and genuinely warm hospitality. We want high standards without stiff or scripted service. Our managers are expected to know their teams, know their customers and create an environment where people enjoy working as much as customers enjoy visiting. As MEAA grows, there will also be opportunities beyond individual restaurant management for the strongest people within the business. Location: London Position: Assistant General Manager Progression: General Manager Expected development period: approximately 3–6 months Restaurant volume: approximately 4,000 covers per week To apply: Send your CV together with a short introduction explaining the size and type of operation you currently manage and why you believe you’re ready to progress into a GM role.

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