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  • Assistant General Manager
    Assistant General Manager
    hace 23 horas
    £35000 anual
    Jornada completa
    London

    *Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. Standing proud at the corner of Exmouth Market is the Exmouth Arms, an iconic two story pub filled with charm and beauty. Loved by the community the Exmouth is well known for its great service, phenomenal gastro pub dishes and bespoke cocktails. We guarantee a warm welcome and an abundance of good vibes, 7 days a week. The Role • As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business., • Be business savvy and demonstrate great commercial acumen., • Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction., • You will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: • "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own, • Be cool, calm and collected, manage pressure with ease, nothing can phase you, • Must have minimum 2 years' experience as a manager depending on the property being looked at, • Solid communication and organisational skills, be approachable, • Superb customer & floor service skills, • Strong all-round business knowledge from financials to customer satisfaction, • An entrepreneurial flare, • Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun, • Personal License holder beneficial** What's in it for me: • A competitive salary & bonus scheme, • Training and development, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants, • The opportunity to make strategic decisions within your business – take ownership and Be Fearless, • Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere, • 28 days holiday, • Employee Assistance Programme (EAP), • Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme Interested in hearing more, get in touch so we can arrange to meet up and show you around.

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  • Reservations Manager
    Reservations Manager
    hace 2 días
    Jornada completa
    London

    Are you ready to step into an exciting role where you can showcase your talents in hospitality management? We're thrilled to offer a fantastic opportunity for a passionate individual to become our next Reservations Manager at Knightsbridge Hotel, part of the renowned Firmdale Hotels group. As a Reservations Manager, you will be at the forefront of our hotel's operations, working closely with the Deputy and General Manager to ensure seamless daily functioning of our reservations department. Your primary focus will be on handling reservation inquiries, guaranteeing the utmost satisfaction for our guests. Responsibilities: • Take ownership of the daily operations of the reservations department, under the guidance of the Deputy and General Manager., • Manage all incoming reservation inquiries promptly and efficiently, ensuring guest needs are met with excellence., • Collaborate with the management team, demonstrating ambition and flexibility to adapt to diverse scenarios and challenges., • Utilise your in-depth knowledge of our hotel rooms and facilities to effectively manage rates and packages for clients and external agents., • Provide exceptional customer service, demonstrating strong communication skills and attention to detail., • Produce comprehensive weekly and monthly departmental reports for the General Manager, contributing valuable insights into performance and trends., • Foster and maintain strong relationships with colleagues and guests, delivering inspirational service at all times., • Oversee the financial aspects of the reservations department, including budgeting and forecasting, to ensure optimal performance., • Uphold Firmdale standards consistently, reflecting our commitment to excellence in every interaction., • Address and resolve guest complaints confidently and efficiently, striving for positive outcomes., • Lead by example, conducting Duty Manager shifts as required and motivating your team through training and solid leadership. What you Need: • Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor., • Proficiency in using the Opera system, with a strong working knowledge of all Front Office operations., • Excellent customer service skills, coupled with the ability to thrive under pressure in a fast-paced environment., • A keen understanding of current hospitality trends and competitor landscape., • Exceptional attention to detail, organisation, and problem-solving abilities., • Demonstrated capability in motivating and leading a team to success. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location. Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • Best Boutique Hotels in London, The Times, 2026 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    hace 2 meses
    £35000–£39000 anual
    Jornada completa
    London

    Assistant General Manager — Progression to General Manager MEAA London MEAA is looking for an ambitious, experienced Assistant General Manager to join our London restaurant with a clear objective: develop into the General Manager role within approximately 3–6 months. This is not a conventional AGM position. We are looking for someone capable of becoming the person ultimately responsible for one of our busiest restaurants. MEAA London is a high-volume operation serving approximately 4,000 covers per week, with around 150 covers and generating approximately £100,000 in weekly revenue. It combines the pace and complexity of a major-volume restaurant with the standards, attention to detail and personal service expected from a premium hospitality business. The opportunity You will initially work alongside the existing management team, learning the MEAA operation, culture and standards while progressively taking responsibility for the restaurant. The 3–6 month development period will cover the full GM remit, including: * Leading a large FOH and management team through high-volume services * Maintaining consistently high standards across up to 4,000 weekly covers * Taking ownership of guest experience and handling issues confidently * Recruitment, onboarding, training and development * Building a strong management and supervisory team beneath you * Rotas, labour deployment and productivity * Sales performance and commercial decision-making * Wage and operating cost control * Restaurant P&L understanding and accountability * Driving average spend and identifying revenue opportunities * Maintaining service, presentation, cleanliness and brand standards * Using guest feedback and operational data to improve performance * Working closely with the Head Chef and kitchen leadership * Developing regular customers and ensuring our best guests are recognised * Leading pre-shifts, management meetings and performance reviews * Taking increasing responsibility for the entire operation until ready to step into the GM position Who we’re looking for We are not looking for someone who simply wants their next AGM job. We’re looking for somebody who wants to run a substantial restaurant and can demonstrate that they have the potential to do so. You will probably already be a strong AGM, Deputy GM or experienced senior restaurant manager within a high-volume operation and feel ready for the next step. You should be comfortable operating in an environment doing £100k+ per week and understand that delivering 4,000 covers requires organisation, pace and strong management rather than simply being visible on the restaurant floor. You should be: * A strong and confident leader * Commercially aware * Highly organised * Excellent with guests * Comfortable managing and developing people * Calm during extremely busy services * Able to hold people accountable without creating a negative culture * Obsessed with consistency and detail * Comfortable working with numbers and KPIs * Able to identify problems before they become problems * Hands-on when necessary, without becoming trapped in individual sections * Ambitious enough to want responsibility for the whole business Experience in a high-volume premium restaurant, busy independent group or quality multi-site restaurant business would be particularly relevant. What success looks like This role comes with a genuine progression plan. During your first months you will be expected to demonstrate that you can progressively take ownership of: People → Service → Operations → Commercial Performance → The Entire Restaurant The intention is that, once you have demonstrated that you can consistently operate the restaurant to the required standard, you will progress into the General Manager position. This is therefore an opportunity for someone who is already close to GM level but wants the opportunity, support and scale to make that step. About MEAA MEAA is built around excellent food, atmosphere and genuinely warm hospitality. We want high standards without stiff or scripted service. Our managers are expected to know their teams, know their customers and create an environment where people enjoy working as much as customers enjoy visiting. As MEAA grows, there will also be opportunities beyond individual restaurant management for the strongest people within the business. Location: London Position: Assistant General Manager Progression: General Manager Expected development period: approximately 3–6 months Restaurant volume: approximately 4,000 covers per week To apply: Send your CV together with a short introduction explaining the size and type of operation you currently manage and why you believe you’re ready to progress into a GM role.

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