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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

JOB DESCRIPTION The Procurement and Supply Chain Management function is responsible for the interface with those third-party organisations who support our business whether that be for procurement of goods and services or the relationship management that underpins any such activities. They support project delivery teams across the sectors to ensure the strategic direction is identified and delivered. This role offers an exciting opportunity to make a significant impact in the Integrated Transport sector, driving efficiency, sustainability, and innovation within the procurement and supply chain functions. The role of the Sector Procurement and Supply Chain (P&SC) Manager is to lead project subcontract procurement and be an advisor for project stakeholders along with post-contract award Supply Chain Management and contribute to the development and deployment of direct Category Strategies for group business needs. Operating within the sector Procurement and Supply Chain team, working closely with the project leads, Sector Head of P&SC and any other members of the P&SC management team. You are responsible for ensuring that your sector P&SC strategy is deployed and implemented, balancing and optimising both the operational requirements of our projects and the strategic goals of our Group objectives. Procurement and Supply Chain Managers should have impeccable stakeholder management skills, and be a proactive team-player with a solution-focussed mindset. For Internal Reference: Generic Job Description - PSCE06 - Procurement and Supply Chain Manager - Sector.pdf Please Note- Heathrow project doesn't fall under London Weighting. Responsibilities RESPONSIBILITIES The Role Will Report To The Sector Head Of Procurement And Supply Chain And Will Be Part Of The Functional SLT Team And Will Lead On Project Procurement And Supply Chain Management Across Their Sectors. The Sector P&SC Manager Role Will Be Responsible For And Can Demonstrate: • Delivering Procurement (Pre-Contract) & Supply Chain Management (Post-Contract) across their sector, providing direction and support in the process. This will include collaborating seamlessly with the pre-construction estimating team and the post-award commercial team under our One Team, One Costain vision., • Ability to utilise the Procurement Process to enable ECI, guiding the team on the decision-making criteria such as (but not limited to): the maturity of the design, the preservation of commercial tension, the likely benefits realisation pipeline, the opportunity to secure scarce resource, the relationship with the proposed ECI 2-stage Subcontractor and the ability to take a recommendation through The Costain Way gated governance., • Project management and procurement to deliver our category strategy requirements. Project management of subcontract procurement activities, delivering predictable best-in-class outcomes which enable the project team to meet all key dates and milestones, whilst delivering high forecast accuracy., • Ensuring a robust and structured supply chain exists to service the requirements of the projects / frameworks fully complying with the How- to- Buy Process. Feeding into both the sectoral and Group Strategic, Preferred and Approved Supply Chain Segmentation model., • Enabling the drive towards Environmental, Social and Governance (ESG), including but not limited to local Small to Medium-sized Enterprise (SME) engagement, delivering Social Impact, as well as Net Zero., • Promote collaboration between the business and the supply chain to unlock value through innovation and best practice where appropriate using the principles of ISO44001 or P13 principles., • Develop strong relationships with key internal stakeholders to democratise the procurement process, our strategic approach and governance, unlocking Value for Money across our portfolio of work, • Develop relationships with client’s Supply Chain and Procurement teams, participating in their initiatives to assist them in achieving their goals, maximising stakeholder engagement with external stakeholders to deliver outcomes., • Ability to utilise both strategic and operational procurement approaches to drive appropriate risk allocation looking at this through both an operational and commercial lens driving cost-avoidance, • Experience in facilitating/co-ordinating the development of exemplar subcontract scoping documents, reviewing this documentation via a commercial lens with the ability to constructively challenge subcontract scoping gaps - encouraging exemplar specification, • Ability to leverage operational procurement and subcontract practises that keep disallowed costs to a minimum, with a small delta between the normalised quote and the outturn cost, preserving the margin of our projects and the Group., • Supply Chain Performance Management, including managing under-performance with successful corrective action planning, and excellent performance (via the sharing of lessons learned)., • To support the development of the Costain Way to ensure to reflects current best practice. Essential Knowledge, Skills, and Experience • Significant experience working in a similar level role, • A clear and visible enthusiasm for driving improvement in best practice, • Ability to demonstrate a level of emotional intelligence, capable of engaging with a wide-ranging stakeholder group, • Extensive knowledge of supply chain management and procurement, • Experience of collaborative working and implementing innovation, • Operational Procurement & Supply Chain skills relevant to the construction industry, • Extensive knowledge of leading procurement and supply chain practice and the value the P&SC function add to our projects is communicated regularly throughout the function to drive a learning culture, • Basic carbon literacy and an awareness of ISO20400 Guidance Standard for Sustainable Procurement, • Experienced in leading supply chain engagement, e.g., chairing procurement meetings and negotiations, • Excellent analytical skills relating to numerical and clarifications assessments, • A clear and visible enthusiasm for driving improvement in best practice, • Experience in developing and implementing ESG and SV policies with the supply base., • Experience of collaborative working and implementing innovation, • Familiarity with NEC forms of contract, • Ability to evaluate and understand research and identify relevant and valuable information, • Thinks strategically and a natural collaborator, • Proactive, flexible and results oriented., • Adaptable at working in both team environment and working in isolation, • Excellent Microsoft Office suite proficiency (Word, Excel, PowerPoint, Outlook, Teams), • Commitment to sustainable procurement practices and knowledge of key principles, • Ability to communicate vision and strategic direction, • Highly commercial, with a proven ability to use Procurement skills to unlock value for the business., • Strong numerical, financial and data analysis skills. Desirable • Knowledge of Infrastructure Industry Procurement and Supply Chain Operations, • Experience of working within a matrix organisation, with abilities to influence at all levels., • Knowledge of Costain Procurement and Supply Chain Management systems and requirements, • Working knowledge of procurement-based software, e.g. Procurement software e.g. SourceDogg, eJAGGAER, Arriba sourcing or similar, • Experience in negotiation heavily modified NEC3/NEC4 subcontracts to promote demonstrative favourable commercial outcomes for the business, • Previous knowledge of Frameworks projects and associated procurement practices, • More extensive expertise in ISO2040 and be able to demonstrate where they have delivered tangible sustainable outcomes through the supply chain (i.e. such as a reduction in Scope 3 GHGs), • ISO 44001 experience from concept to delivery with Strategic Supply Chain Partners (or an equivalent level of demonstrated experience with Project 13 principles) Essential QUALIFICATIONS • Member Chartered Institute of Procurement & Supply qualified (min level 5) Desirable • Bachelor’s degree in Supply Chain Management, Business Administration, or a related field., • Other accredited certifications in procurement or supply chain management

LGC is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors to achieve excellence in investigative, diagnostic and measurement science. LGC’s Grant Management Group (GMG) are experts in managing research funding to maximise its impact. On behalf of the UK Department of Health and Social Care, GMG manages important components of the National Institute for Health and Care Research (NIHR): the NIHR Research Coordinating Centre and the NIHR Office for Clinical Research Infrastructure (NOCRI). The NIHR is a large, multi-faceted and nationally distributed organisation funded through the Department of Health and Social Care. Together, NIHR people, facilities and systems represent the most integrated clinical and social care research system in the world, driving research from bench to bedside for the benefit of patients and the economy. Other UK based GMG customers include NHS England - for the delivery of the Small Businesses Research Initiative (SBRI) Healthcare, the NHS Cancer Programme Open Innovation Call and the Artificial Intelligence (AI) in Health and Care Award - and Health Care Research Wales, for the delivery of a new Integrated Health and Care Research Funding Scheme. Job Description GMG is looking for an experienced Project Manager to contribute project management expertise and support to GMG’s data migration activities. Key Responsibilities: • Coordinate the capture of diverse data requirements across various Programme Teams, • Engage and involve key stakeholder groups, • Refine data migration project plans and breakdown into tasks, • Allocate tasks and track progress against the data migration plan, ensuring the project sticks to schedule while maintaining an appropriate scope of work, • Organise and chair meetings and workshops, • Develop a clear communication plan and corresponding materials, • Maintaining a query log and disseminate answers, • Identify, log and actively manage project risks, issues, assumptions and dependencies (RAID), maintaining an up-to-date RAID log and escalating where appropriate, • Other project management support as required Candidate Profile Required Criteria: • Proven experience managing complex, multifaceted projects, including end-to-end data migration initiatives, • Strong understanding of SQL principles and relational data structures, • Demonstrated ability to manage and influence diverse stakeholders at all organisational levels, • Clear evidence of advanced problem solving skills, with the ability to navigate complex project challenges and deliver practical, effective solutions, • Solid understanding of database design principles and the technical activities required to plan and execute data migrations, • Demonstrable hands on experience using Jira for project tracking and delivery management, • Experience working within both Agile and Waterfall delivery methodologies, including hybrid environments Desired Criteria • Strong understanding of grant management systems, including the processes and workflows involved in administering grants, • Experience or knowledge of systems used for the management of grants across the full grant lifecycle, • Demonstrated understanding of complex data migration projects, including data mapping, validation, and reconciliation activities, • Experience using data analysis and visualisation tools such as Tableau and Alteryx Other Skills and Abilities: • Strong interpersonal skills, • Effective at working with staff at all levels, • Excellent planning and organisational skills, • Excellent attention to detail, • Well developed written and presentation skills Additional information Compensation, Benefits & Working Arrangements: Salary: £40,300 to £42,600 (more for an exceptional candidate) Location: Twickenham, London / Hybrid working model Contract Type: Fixed Term Contract 6 months Working Hours: 37.5 hour per week Annual Leave: 25 days, plus UK public holidays Employee Benefits Include: Annual, discretionary bonus Enhanced Contributory Pension Scheme Life Insurance Cover Benenden Healthcare Membership Training and Development Opportunities Season Ticket Loan NB: We offer a range of work life balance and family friendly, flexible working arrangements. This is an office based, hybrid role with an expectation for all employees to attend our offices 1 day each week, this may increase, subject to team requirements. Application If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required and Desired Criteria' outlined in the job description. Additionally, share your enthusiasm for working with the NIHR. Please note: This is a time critical appointment and we are particularly interested in candidates who can commence the role at short notice. The closing date for applications is 15 December, with interviews scheduled to begin from 17 December. Inclusion and Diversity LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have any accessibility requirements please contact Carl by email to arrange appropriate support.

LGC is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors to achieve excellence in investigative, diagnostic and measurement science. LGC’s Grant Management Group (GMG) are experts in managing research funding to maximise its impact. On behalf of the UK Department of Health and Social Care, GMG manages important components of the National Institute for Health and Care Research (NIHR): the NIHR Research Coordinating Centre and the NIHR Office for Clinical Research Infrastructure (NOCRI). The NIHR is a large, multi-faceted and nationally distributed organisation funded through the Department of Health and Social Care. Together, NIHR people, facilities and systems represent the most integrated clinical and social care research system in the world, driving research from bench to bedside for the benefit of patients and the economy. Other UK based GMG customers include NHS England - for the delivery of the Small Businesses Research Initiative (SBRI) Healthcare, the NHS Cancer Programme Open Innovation Call and the Artificial Intelligence (AI) in Health and Care Award - and Health Care Research Wales, for the delivery of a new Integrated Health and Care Research Funding Scheme. Job Description GMG is looking for an experienced Project Manager to contribute project management expertise and support to GMG’s data migration activities. This will be a full-time, fixed-term position for an initial period of up to 6 months. Key Responsibilities: • Coordinate the capture of diverse data requirements across various Programme Teams, • Engage and involve key stakeholder groups, • Refine data migration project plans and breakdown into tasks, • Allocate tasks and track progress against the data migration plan, ensuring the project sticks to schedule while maintaining an appropriate scope of work, • Organise and chair meetings and workshops, • Develop a clear communication plan and corresponding materials, • Maintaining a query log and disseminate answers, • Identify, log and actively manage project risks, issues, assumptions and dependencies (RAID), maintaining an up-to-date RAID log and escalating where appropriate, • Other project management support as required Qualifications Candidate Profile Required Criteria: • Proven experience managing complex, multifaceted projects, including end-to-end data migration initiatives, • Strong understanding of SQL principles and relational data structures, • Demonstrated ability to manage and influence diverse stakeholders at all organisational levels, • Clear evidence of advanced problem solving skills, with the ability to navigate complex project challenges and deliver practical, effective solutions, • Solid understanding of database design principles and the technical activities required to plan and execute data migrations, • Demonstrable hands on experience using Jira for project tracking and delivery management, • Strong understanding of grant management systems, including the processes and workflows involved in administering grants, • Experience or knowledge of systems used for the management of grants across the full grant lifecycle, • Demonstrated understanding of complex data migration projects, including data mapping, validation, and reconciliation activities, • Strong interpersonal skills, • Effective at working with staff at all levels, • Excellent planning and organisational skills, • Excellent attention to detail, • Well developed written and presentation skills Additional Information Compensation, Benefits & Working Arrangements: Salary: £40,300 to £42,600 (more for an exceptional candidate) Location: Twickenham, London / Hybrid working model Contract Type: Fixed Term Contract 6 months Working Hours: 37.5 hour per week Annual Leave: 25 days, plus UK public holidays Employee Benefits Include: Annual, discretionary bonus Enhanced Contributory Pension Scheme Life Insurance Cover Benenden Healthcare Membership Training and Development Opportunities Season Ticket Loan NB: We offer a range of work life balance and family friendly, flexible working arrangements. This is an office based, hybrid role with an expectation for all employees to attend our offices 1 day each week, this may increase, subject to team requirements. Application If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required and Desired Criteria' outlined in the job description. Additionally, share your enthusiasm for working with the NIHR. Please note: This is a time critical appointment and we are particularly interested in candidates who can commence the role at short notice. The closing date for applications is 15 December, with interviews scheduled to begin from 17 December. Inclusion and Diversity LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have any accessibility requirements please contact Carl by email to arrange appropriate support.

Creative Services Manager (Maternity Cover) Newcastle United Maternity Cover Newcastle Upon Tyne Competitive Salary We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey. About the role Newcastle United is looking for a talented and organised Creative Services Manager to join our team on a maternity cover basis. You’ll be at the heart of our integrated Creative Team, ensuring the smooth delivery of multi-channel projects that bring the Newcastle United brand to life. You’ll work closely with colleagues across the club, turning their ideas into clear briefs and managing the end-to-end process - from concept to delivery. In this role, you’ll be the driving force behind our creative team’s daily operations - making sure projects are assigned, coordinated, and delivered on time. You’ll be the go-to person, keeping communication open between all club departments so everyone stays connected and informed. Working closely with our Creative Director, you’ll manage the team’s workflow, resources, and capacity, always making sure the right designers are matched with the right projects. You’ll use project management tools to keep everything running smoothly and efficiently. Building strong relationships will be key, whether you’re working with internal stakeholders, external vendors, or creative agencies. You’ll keep everyone updated, manage expectations, and handle feedback with a positive, solutions-focused approach. What are we looking for? Substantial experience in project management, resource management, or traffic management - ideally in a creative or marketing environment. A knack for organisation, attention to detail, and a solutions-focused, action-oriented approach. Experience managing budgets, invoicing, schedules, and the delivery of creative assets. Excellent communication skills and the ability to build strong relationships across teams. Ideally, experience with design and production teams, and proficiency in tools like Adobe Creative Suite. About the team The Newcastle United Creative Team is a fast-paced, multi-disciplinary group responsible for leading creative strategy, generating world-class ideation, and delivering exceptional design across all touchpoints. We support every department - from Football and Brand to Retail, Commercial, and Community - ensuring the club’s voice, identity, and ambition are expressed with clarity, originality, and craft. Rooted in the pride of the city and driven by a culture of innovation, our team brings Newcastle United to life for fans across the world. Location This role is based in Newcastle upon Tyne, with an expectation of working 3 days per week from the office. Please note, if you are not located in the Northeast and unable to relocate, we regret that we will not be able to progress your application. Why choose us? We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more. United As One We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential. Safeguarding We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with. How to apply To access the full job description for this role please click here . Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates. Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate. Job Expiry Date: :00:00

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: • Water, • Transport, • Built environment Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: • Tunnelling, • MEICA, • Temporary and permanent design, • Steel-fabrication, • Signs (design and fabrication) Company Showcase Video: Why join Barhale? • As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies., • Job security, long-term secured work through various frameworks and large infrastructure schemes, • A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients The Role As a MEICA Estimator, you will be responsible for developing MEICA estimates and tenders for our MEICA-related projects. The role will include the successful development of the project scope and design as it drives through the estimating and tendering process through to contract award. Your involvement in the projects will then continue as you provide advice and support to the Contracts Manager through the enabling phase of the project. The tendering of Barhale MEICA projects and its strategy will be set by the Southern Regional Director in line with the MEICA aspect of the business plan. You will help to deliver Barhale’s MEICA strategy by providing successful estimates and by contributing to decisions regarding project methodology, programme & safety and subcontractor selection, to ensure that we meet the client’s project requirements. You will be a key link and will work collaboratively work with the MEICA Contracts Manager, Project Manager, Project Engineers, Bid Manager and Commercial team to meet the project requirements in a safe, efficient and environmentally sensitive manner. As MEICA Estimator, you will be expected to contribute fully to the growth of the MEICA business through successful project delivery. This will involve you getting into and owning the finite details of each project, to ensure that it is efficiently priced, programmed and planned to meet project milestones, whilst driving value and providing the required levels of contribution at all levels. It will also involve you in obtaining and sharing feedback from project outcomes as they are delivered in order to gather learning that can be embedded into future estimates. Key Responsibilities Pricing Working with the MEICA Project and Barhale civils team to effectively manage the tender pricing process including tender appraisals and contribution to the enabling phase by: • Developing the scope of work for the project with the MEICA team, • Sharing that scope with the Bid team including inputting to the technical quality responses, • Applying your experience of MEICA equipment and services used in the construction of Water and Wastewater Treatment Works to achieve a safe, efficient and environmentally friendly solution for each project, • Contributing to process design development and then ensuring that designs are checked and verified and are sufficiently developed to ensure accurate tender submissions, • Management of our selected contractors ensuring quality of delivery and value for money in all tender submissions, including:, • Preparing material, equipment, and sub-contract enquiries, • Collating and managing technical enquiries raised by our trusted supply chain partners and, evaluating their tender returns for compilation into the tender, • Production of the MEICA cost estimate for tender submission by producing bottom-up estimates derived from the client scope and technical information, • Risk and value management during the tender period, • Preparing budgets and cost plans, • Ensuring that actual cost data and programme milestone delivery achievement is captured, so that you can compare actual outputs to tendered expectations, develop learning regarding these differences and share and embed this learning into future tenders, • Promoting the use of innovative methods, materials & safe systems of work, • Communicating clearly and effectively with senior management, designers, consultants, clients, and project teams on all relevant technical matters, • Being the key point of contact between the project and the programme, • Managing stakeholder communications and key messages for the project and recording and sharing these in a timely manner, • Ensuring client specifications and requirements are met during delivery by reviewing progress and liaising with the Barhale MEICA and project team Essential • Full understanding of the complexities of MEICA equipment and systems, • Ability to evaluate proposals from the supply chain for MEICA equipment including scope of supply, technical compliance, and commercial offer, • Able to interpret technical drawings from clients, develop baseline cost estimates and routines, and produce labour, plant, and material cost build-ups, • A level, or equivalent plus either a foundation degree, or HNC in Mechanical or Electrical engineering, • MEICA (mechanical, electrical, instrumentation, control, and automation) installation/commissioning knowledge, as well as process understanding for both water and wastewater treatment and technical construction knowledge, • Knowledge of estimating software such as Candy would be useful but not essential, • Understanding multiple forms of contracts, including NEC, as well as the operation of frameworks within the water and wastewater industry, • SMSTS/SSSTS, • CSCS card, • First Aid Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. • Competitive salary, • Company Pension, • Life Assurance, • Private Medical, • 25 days of annual leave in addition to 8 public bank holidays and loyalty days, • 8 hours volunteering, • Employee Assistance Programme to support your mental, physiological and financial wellbeing, • Flexible benefits via salary sacrifice, • Company car/green car scheme/car allowance/Van (dependent on position), • Leadership & management training and coaching, • Regular line management engagement and appraisal to support your career progression, • Development supported by internal and externally delivered training Please contact our Recruitment team via

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: • Water, • Transport, • Built environment Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: • Tunnelling, • MEICA, • Temporary and permanent design, • Steel-fabrication, • Signs (design and fabrication) Company Showcase Video: Why join Barhale? • As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies., • Job security, long-term secured work through various frameworks and large infrastructure schemes, • Broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients The Role To provide customer service to all stakeholders, which aligns with Barhale’s 3 Pillars Sustainability Model of Profit, Safety, and Environment. The post holder will work collaboratively with our clients to support a region-wide customer strategy, to guide project-specific customer plans. Key Responsibilities Strategy • Establish and maintain a good working relationship with our clients to define and support the customer strategy, • Contribute to the development and implementation of the customer strategy through analysis of performance, • To assist customer management processes by listening to the voice of the customer during the planning and delivery stages of the project, • Measure the customer experience that impacts our CMex/DMex and NPS measures to produce valuable insights and to identify customer trends., • To ensure that our customer action plan maximises the customer experience and meets local community needs, • Monitoring and measuring of customer satisfaction KPIs, • Be responsible for reporting on the customer satisfaction scoring and providing feedback to our clients and operational teams, • Engage with the Client’s Customer Challenge Group to develop and improve the customer relationship, • Support the development of Power BI Apps to analyse/collate/communicate data through digital portals, • Work closely with our clients and Barhale’s team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insights, • To work with the design and delivery team to ensure project deliverables provide an excellent customer experience, • Follow and promote the Barhale customer handbook and ensure that the handbook guidelines are followed by site and operational teams; support in developing and updating the Barhale customer handbook, • Support Clients with their customer engagement targets and promote and implement key messages in local communities, • Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending and delivering STEM events, • Engagement with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders, • Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance, • Share knowledge and provide training when applicable with the site team regarding good public relations through our values Essential • Previous experience working within a Customer/Community-focused position, • Proficient in delivering service improvements, • Accomplished in research insight and analytics, with the ability to present the data, • Good interpersonal, organisational, communication and time management skills, • Ability to show empathy and understanding of customer needs, • Proficient with the Microsoft suite of packages, • Good social media skills with the ability to develop engaging and timely updates on project development across varied communication platforms Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. • Competitive salary, • Company Pension, • Life Assurance, • Private Medical, • 25 days of annual leave in addition to 8 public bank holidays and loyalty days, • 8 hours volunteering, • Employee Assistance Programme to support your mental, physiological and financial wellbeing, • Flexible benefits via salary sacrifice, • Company car/green car scheme/car allowance/Van (dependent on position), • Leadership & management training and coaching, • Regular line management engagement and appraisal to support your career progression, • Development supported by internal and externally delivered training Please contact our Recruitment team via

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