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Description Location: Remote - UK working hours Remote | Full-time Compensation: £90K - £110K We are hiring on behalf of our client, a high-performance financial technology organization specializing in advanced integration service products. The client develops and delivers an innovative, hosted integration platform that enables global financial institutions to maintain a flexible operational infrastructure without requiring internal engineering resources to address connectivity challenges across diverse trading venues. The successful candidate will join a multi-disciplinary Site Reliability Engineering (SRE) team that actively champions a comprehensive automation culture. The mandate of this department is broad and impactful, covering everything from desktop and laptop infrastructure support to sophisticated data center server provisioning and global vendor network connectivity. While each team member brings distinct areas of technical specialization, the department operates under a shared-responsibility model for the entire production environment. The client is seeking a collaborative, growth-oriented professional who can meaningfully contribute to operational excellence while continuously developing their technical capabilities. Key Responsibilities • Automated Infrastructure Provisioning: Architect and build automated provisioning systems for global server and network architectures across both physical bare-metal environments and public cloud infrastructure (AWS, GCP)., • Continuous Delivery Pipeline Management: Evolve, maintain, and optimize the Continuous Delivery (CD) pipeline responsible for provisioning servers, configuring network switches, and deploying core software updates., • External Stakeholder Interfacing: Interact directly with hardware vendors, telecommunications providers, and external financial institutions to manage connectivity and optimize remote operations., • Collective System Ownership: Take shared ownership of the stability, performance, and monitoring of the end-to-end production environment alongside a tight-knit engineering team. Requirements Core Technical Competencies: • Foundational Coding Capability: Practical experience with software engineering is required. While expert-level software engineering is not mandatory, proficiency in basic programming within a language of choice is necessary to construct functional code and utilities independently., • Infrastructure Automation: Demonstrated experience working with software automation tools (specifically Ansible), combined with the coding agility needed to automate all configuration environments., • Systems & Network Administration: Proven experience operating as a Systems Administrator or Network Engineer, paired with a balanced, comprehensive understanding of both domains. Professional & Interpersonal Attributes: • A constructive, open-minded, and self-motivated approach to technical problem-solving., • A strong belief in lifelong learning and an awareness of evolving technologies., • High professional autonomy, with a proven ability to take the initiative within a collaborative, team-oriented ecosystem., • Experience managing third-party relationships, negotiating with vendors, procuring hardware, and supporting remote workforce initiatives via phone and email. Preferred (Non-Essential) Qualifications: • Familiarity with enterprise Authentication Protocols (e.g., SAML, OAuth2, Active Directory, Kerberos)., • Technical proficiency in Microsoft and Azure Active Directory., • Hands-on exposure to Database High Availability (HA) frameworks, including clustering and replication models (e.g., PostgreSQL). Benefits • Competitive Base Compensation: Up to £110,000 per annum, commensurate with experience and skill set., • Equity Participation: Allocation of company share options., • Corporate Benefits: A comprehensive standard benefits package., • Workplace Flexibility: Remote-first working philosophy with flexible arrangements within the UK and Europe, complemented by a modern workspace in Moorgate, London. Interview Process The client utilizes a transparent, structured four-stage evaluation process to ensure deep alignment across technical competencies and professional values: • Initial Screening Call: An introductory conversation with the Talent Acquisition/HR team to evaluate background, operational scope, and career trajectory., • Hiring Manager Interview: A 1-hour in-depth technical domain screen focusing on core systems engineering, network topology, and architecture principles., • Technical Evaluation: A 2-to-3-hour practical interview incorporating a live coding and infrastructure automation exercise., • Executive Interview: A final strategic conversation with the firm’s three Founders to discuss corporate vision and collective cultural fit. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

1st / 2nd Line IT Support Engineer – Borehamwood / Remote Summary Exciting opportunity to join an established Managed Service Provider as an IT Support Engineer! After 16 years of consistent growth, we are expanding our workforce further. We are looking for someone with a real passion for technology and helping people. We have a hybrid workforce where staff work some days in the office and some days at home in a dedicated workspace / home office. Most of the work we do is done remotely, however onsite client visits will be required on occasion, with the majority of our clients being located in North London, Central London and Hertfordshire. Our clients come from a wide range of industries, including professional services, fintech and hospitality. We love working collaboratively alongside our clients, which is why we specialise in smaller SMEs between 5 and 50 members of staff. This allows us to build long-lasting and close relationships with our clients where we get to know each member of their team. The Purpose of Your Role Provide world class service and support for clients. Troubleshooting and diagnosing IT issues, providing remote support and assisting in the monitoring and maintenance of their computer systems and networks. Key Responsibilities: Promptly and accurately log incidents and requests into our helpdesk ticketing system via phone and email. Answering the support phone line and dealing with incoming requests. Ensure customer requests are promptly attended to, providing efficient and effective support. Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. Configure client devices for new starters and leavers. Accurately log time spent on tickets. Stay in regular contact with colleagues via Teams when working remotely. Speak to clients over video call (Teams / Zoom), when required. Essential Requirements for the Role: Minimum 2 years’ previous experience on an IT helpdesk. Fluent English speaker with excellent communication skills. Proficient in customer support, including phone and email communication. Good understanding of Microsoft products and technologies. Ability to troubleshoot hardware issues with laptops, desktops, peripherals, and other IT equipment. Excellent grasp of Microsoft Windows Desktop OS and troubleshooting. Proficiency in Microsoft 365, with experience in the Admin Centre, User Management, Exchange and Licensing. Desirable Requirements for the Role: Own transport with Full UK Drivers’ License. Microsoft Entra. Experience with Remote Monitoring / Patch Management Tools. Experience with Ticketing System. Mac OS. Google Workspace. Other Cloud services such as online backup, email filtering and antivirus. What You Also Need to Know As some of your work will be done remotely, you need to have a dedicated, suitable work setup, desk and chair in a quiet and private space along with a fast, stable internet connection. Working from a public space is not deemed an acceptable alternative. Salary: A salary of £28,000 per annum plus Bonus is offered. Why Would You Work at Achieve IT: Competitive salary plus Annual Performance Bonus. 20 Days annual leave plus UK Bank Holidays with increased annual leave based on length of service. Achieve IT issued laptop, monitor and peripherals for your home office. Friendly, helpful team who all support each other. We will also provide a lot of support and training for the successful candidate. Job Type: Full-Time, Permanent

Desktop Support Engineer, Office365, Google workspace, Desktop , 3 month contact Inside IR35 This role is an onsite role, you will need to go through Enhanced DBS check . Because on this, work visas can not be sponsored Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations. This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you! The Role As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards. Key Responsibilities Technical Support & Troubleshooting Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets. Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment. Troubleshoot basic networking issues, including wired and wireless connectivity problems. Assist with image build and deployment for Microsoft and Apple devices. Support users with Microsoft 365 and Google Workspace applications. Customer-Focused IT Support Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service. Assist the service desk team in delivering high-quality IT support, escalating issues when necessary. Provide clear technical guidance to users, many of whom may not have IT backgrounds. Maintain accurate records of service requests in the IT ticketing system. Collaboration & Best Practices Work effectively with remote IT teams, ensuring smooth communication and problem resolution. Support the implementation of ITIL best practices to improve IT service delivery. Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency. What We're Looking For Technical Skills & Experience: Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks). Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens. Basic understanding of wired and wireless networking. Familiarity with image deployment tools for Microsoft and Apple devices. Operational knowledge of Microsoft 365 and Google Workspace. IT qualifications equivalent to CompTIA A+ or similar. Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage. Soft Skills & Behaviours: Excellent customer service skills with a proactive, problem-solving approach. Strong communication skills, both verbal and written. Ability to prioritise workloads and work under pressure. Strong troubleshooting abilities, knowing when to research issues or escalate problems. Ability to build strong working relationships with remote teams and users. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application

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