Desktop support engineer jobs in LeedsCreate job alerts

2nd Line / 3rd Line Support Engineer – IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems., • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security, • Remote access solution implementation and support: VPN, Remote Desktop Services., • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets, • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, • Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently, • Office 365, • Exchange, • SharePoint, • Azure Active Directory, • Microsoft Intune, • Microsoft Teams, • Windows Server(s), 2019, 2016, 2012, 2008, • Active Directory, • DNS / DHCP, • Routing and Remote Access, • AD Connect, • Remote Desktop Services, • Microsoft Office Packages, • Network Switching, • VLAN’s, • Firewalls & Routers, • Port Forwarding, • Previous working within an IT MSP, • This role is 5 days onsite but could be 4 days for someone highly experienced., • This would be a great role for someone at a strong 2nd line support level who wants to be developed/supported into 3rd line.

IT Support Technician Hunslet, Leeds (On-site) Up to £27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

🔧 2nd Line Support Engineer 📍 Hybrid – Basildon We are looking for a 2nd Line Support Engineer to join a dynamic and growing IT support team, delivering high-quality services to a diverse client base. 🔍 The Role You will be responsible for providing 2nd line remote support, resolving technical issues, and ensuring a high level of customer satisfaction. This role requires strong troubleshooting skills, excellent communication, and the ability to work across a broad range of technologies. 🛠️ Key Responsibilities • Provide 2nd line support across desktop, server, and network environments, • Manage and resolve incidents and service requests in line with SLAs, • Troubleshoot complex technical issues and escalations, • Support Office 365 and Azure environments, • Work closely with internal teams and escalate where required, • Contribute to continuous improvement and technical documentation ✅ Key Skills & Experience • Experience in a 2nd line support role within an IT services environment, • Strong knowledge of Microsoft technologies (Office 365, Azure), • Solid understanding of infrastructure (servers, networking, virtualisation, security), • Excellent communication and customer service skills, • Ability to prioritise and manage workloads effectively 🌟 What’s on Offer • Hybrid working (Basildon-based), • Exposure to a wide range of modern technologies, • Supportive team environment, • Clear career progression opportunities (e.g. 3rd line, projects) If you’re looking to take the next step in your IT support career, we’d love to hear from you. Apply now or get in touch for more details.

Azure Virtual Desktop Engineer Location: Remote‑first Clearance: UK Security Clearance (SC) – Mandatory Contract Type: 6 Month FTC On‑Call: 1‑in‑3 shared rotation About the Role We’re looking for an experienced Azure Virtual Desktop (AVD) Engineer to join a dedicated AVD support function responsible for delivering a secure, stable, and high‑performing remote working environment. If you enjoy solving complex EUC challenges, optimising virtual desktop environments, and working with modern Azure technologies, this is a great opportunity to step into a role with real impact. What You’ll Be Doing As the AVD specialist within the team, you will: ✅ Support and administer the full Azure Virtual Desktop estate ✅ Provide hands‑on support to end users within a dedicated AVD support team ✅ Manage host pools, images, user/application access, resource groups and overall AVD configuration ✅ Optimise and support multi‑user environments using FSLogix and NetApp (or equivalent technologies) ✅ Ensure high availability, resilience and disaster recovery across all AVD components ✅ Participate in an on‑call rota (1‑in‑3) ✅ Travel occasionally to the Gloucester Business Park site when required (remote-first role) What We’re Looking For We’d love to hear from you if you have experience with: ✅ Azure Virtual Desktop management & support ✅ Azure infrastructure administration ✅ FSLogix profile management ✅ Troubleshooting EUC / VDI environments ✅ Supporting end users in a service‑focused environment

Lead Mechanical Engineer / Reliability / Maintenance – Power Generation CHP / Power Station £90k - £120k plus 15 % bonus Car Allowance Pension About the Role — Mechanical Focused Version As a Power Generation Engineer, you will act as the mechanical and plant-systems subject matter expert supporting underwriting decisions and client risk reduction strategies. The role centres on evaluating the mechanical integrity, operational reliability, and failure exposure of power generation assets and associated balance-of-plant systems. You will provide technically grounded risk selection input and practical, engineering-driven loss prevention guidance. Main Responsibilities • Provide specialist mechanical engineering support to underwriters on Power Generation accounts, focusing on rotating equipment, thermal systems, and critical plant infrastructure., • Conduct detailed field surveys of operational and construction-stage power facilities, assessing mechanical condition, equipment reliability, maintenance practices, and failure vulnerabilities., • Inspect and evaluate boilers, turbines, generators, transformers, pressure systems, piping networks, cooling systems, and auxiliary mechanical equipment., • Review maintenance regimes, inspection intervals, shutdown practices, and condition monitoring programs to verify effectiveness of mechanical risk controls., • Identify single-point failures, mechanical degradation risks, and system design weaknesses that could lead to property damage or business interruption., • Develop engineering-based loss prevention and reliability improvement recommendations targeting mechanical failure modes and operational stresses., • Present technical findings to plant engineering and maintenance teams, focusing on equipment condition, failure scenarios, and mitigation actions., • Produce technically detailed survey reports using formal risk assessment methods, engineering calculations, and loss estimation tools., • Perform desktop mechanical risk reviews using drawings, P&IDs, maintenance data, inspection reports, and third-party technical documentation., • Translate mechanical risk findings into clear technical guidance for underwriters., • Manage technical survey programs for assigned clients, including service planning, coordination, technical reviews, and engineering stewardship meetings., • Produce Account Summary Reports with emphasis on mechanical reliability exposure and asset condition risk., • Peer review engineering survey reports for technical accuracy and mechanical risk coverage., • Analyze loss events from an engineering failure perspective, identifying root mechanical causes and preventive controls. What We’re Looking For Experience • 10+ years of hands-on industrial experience in power plant mechanical engineering, operations, or maintenance., • Direct experience with heavy rotating equipment and thermal systems such as steam turbines, gas turbines, boilers, heat recovery systems, and large transformers., • Strong practical knowledge of mechanical integrity, inspection, reliability engineering, and failure mechanisms., • Experience across multiple power generation technologies including thermal, combined cycle, nuclear, and renewable facilities., • Involvement in plant construction, commissioning, or major outage projects., • Experience performing mechanical condition assessments and reliability audits., • Prior work with insurers, risk engineering firms, or technical consultancies is beneficial., • Experience working across international sites and engineering cultures. Technical Skills & Qualifications • Degree-qualified Mechanical Engineer (or closely related discipline)., • Strong knowledge of mechanical engineering principles, plant equipment design, and failure modes., • Practical understanding of maintenance strategies, inspection techniques, and condition monitoring methods., • Ability to interpret mechanical drawings, system layouts, and technical specifications., • Strong loss prevention and reliability engineering capability., • Additional languages are an advantage. Key Capabilities • Comfortable working in both office and heavy industrial plant environments., • Able to conduct detailed mechanical inspections involving extended walking, climbing, and working at elevation with PPE., • Strong technical writing and documentation skills with high attention to engineering detail., • Able to clearly explain mechanical risks and failure impacts to both technical and non-technical stakeholders., • Self-directed, analytical, and technically decisive., • Effective team contributor and field survey lead., • Able to deliver technical reports and account reviews on schedule., • Willing and able to travel internationally up to 90 days per year.

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Desktop Support Engineer provides Break Fix, fault d

Candidates should have at least 3 years of experience in desktop support, a strong troubleshooting capability, and familiarity with ITIL-based operations. Competitive salary commensurate with experience is offered. A leading enterprise technology services organization seeks a Field Support Engineer

Role: Desktop Engineer Type: Permanent - Full Time Location: West Yorkshire Salary: £26,000 - £28,000 Eden Brown are seeking an experience Desktop Engineer for a Further Education College in West Yorkshire. This is a full time permanent role to start asap. You will serve as the first point of contact for end user seeking technical assistance over the phone or email. Provide timely support to staff and students in the use of all IT throughout the college, provide technical support, installation and deployment of hardware and software. Answer phone calls to the service desk and log jobs all in a timely manner. Your focus will be on providing support to business support and curriculum staff throughout the college on key IT systems, hardware and infrastructure Your key responsibilities will include: • Serve as the first point of contact for customers seeking technical assistance over the phone or email * Perform remote troubleshooting through diagnostic techniques and pertinent questions * Undertake allocated work without supervision or regular technical support * Act as a team member and be fully committed to a team approach * Deliver operational systems or small new project developments * Responsible for physical security of equipment appropriate to their assigned authority * Responsible for planning and managing small size IT projects * Undertake procurement exercises for required services and/or equipment and engage in technical evaluations * Responsible for customer satisfaction with your work * Show a good understanding of your work area, providing advice on best practices * Build effective working relationships with staff at all levels and work collaboratively with a range of people to explore new ways of exploiting the ICT infrastructure to meet business needs. * Resolve problems with, and advising on change requests to the ICT infrastructure. * Recommend and promote the application and continual development of technologies to improve service delivery * Maintaining and supporting desktops, laptops and peripherals across the College * Use the SCCM imaging system to re-image machines and deploy software across the entire estate. Experience / Qualifications needed: • Level 3 qualification in a related discipline, or evidence of substantial professional practice at a similar level * Evidence of on-going professional development in the area of work and ability to demonstrate how this has been applied in the workplace. * Service Management qualification, ideally ITIL * SCCN experience is desirable but not essential * Relevant experience in a similar environment/industry, preferably within an educational establishment. * Technical knowledge suitable to provide effective user support in the field of IT infrastructure * Demonstrate experience as the first point of contact for customers seeking technical assistance over the phone or email Candidates will also need a DBS, if you do not have one Eden Brown can get one on your behalf If this roles could be of interest to you please contact Callum Boyle on (phone number removed) or Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

IT Support Technician Hunslet, Leeds (On-site) Up to £27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is looking for a Desktop Support Engineer available on-site in central London to keep business running as usual for a short-term project, with an expected duration of 4 weeks. If you have strong experience in 2nd line support across a Windows/Mac environment and are available to start imm

A leading AV solutions provider is seeking an experienced AV Desktop / Helpdesk Support Engineer in the UK. The role involves managing ticket systems, supporting field engineers, and ensuring timely resolution of client issues.

A global IT solutions provider located in Ciudad de México is seeking a Desktop Support Engineer. Successful candidates will have a strong knowledge of computer hardware and desktop operating systems, along with excellent communication skills and the ability to work under pressure.

A technology services company in Hull is seeking a proactive Desktop Support Engineer to deliver exceptional end-user support. This role involves 1st-2nd line support across desktops and laptops, managing devices through Microsoft Intune, and troubleshooting hardware issues.

If you are an experienced 2nd line Support Engineer or Desktop Engineer with previous experience of supporting Apple Mac users, we have an exciting opportunity we would like to discuss with you. Apple Mac Support (enterprise level). Remote support Experience of working in different time zones.

A global quantitative trading firm is seeking a London Support Engineer to join the London Support team. This role involves providing support for all teams in a dynamic trade floor environment, focusing on desktop and application support across a variety of technologies. Candidates should have at le

A leading financial technology firm in the United Kingdom is looking for a versatile Desktop / End User Support Engineer to join their internal IT Support team. The ideal candidate will have strong 1st and 2nd line support experience, inclusive of Windows 10/11 and Office365.

Our client is a top-tier, globally recognised investment organisation with a reputation for excellence, innovation, and speed of execution and they are currently seeking an ambitious Desktop Support Engineer to join their London HQ. Solid understanding of desktop support best practice, hardware, and

A leading game development studio in London seeks a talented Desktop Support to provide first-line technical support in a busy environment. Ideal candidates will have over 3 years of IT support experience and expertise in Microsoft 10 and Active Directory.

A prestigious university in Greater London is seeking a Senior Desktop Engineer to provide first-class user experience for staff and students. In this full-time, indefinite contract role, you will support desktop technology needs and act as an escalation point for junior team members.

A leading recruitment agency is seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire. This full-time permanent role involves providing first point of contact technical support to staff and students, managing small IT projects, and maintaining IT equipment. The id

If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, Technical Support Engineer, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. As an Onsite IT Support Engineer / 2

We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. Work closely with infrastructure, network, app support, and dev engineering teams. Provide L1/L2 desktop and application support to traders and other front‑office users.

Support all users in this global investment firm as part of a small IT team that covers all IT issues. You’ll need to be ready to support anything from fixing a printer through to writing PowerShell scripts to automate frustrating monotonous tasks. Information Technology and Engineering.

Responsibilities include delivering 2nd Line Support and collaborating with both internal teams and vendors to manage technology solutions. Candidates should have extensive experience in desktop management and provide exceptional customer service.

A well-established global communications organisation is seeking an experienced Desktop Support Engineer to join their UK operations on a 12‑month contract. Desktop Support or Service Desk experience. This role blends hands‑on technical desktop expertise with exceptional customer service, includ

A leading open source tech firm in London seeks a Linux Engineer/Administrator to deliver technical support for employees and customers. The ideal candidate will have a passion for Linux, strong customer support experience, and an undergraduate degree in a technical field.

AV Desktop / Helpdesk Support Engineer – seeking a technically proficient AV guru to support integrated AV systems. You will also support a team of AV field service engineers and act as the go-to person to help find solutions to any issue. Support a team of AV field service engineers as the go-to

We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. Provide L1/L2 desktop and application support to traders and other front‑office users. Work closely with infrastructure, network, app support, and dev engineering teams.

I'm looking for a Lead Desktop Support Engineer with front office experience to join one of our leading London based trading clients. Working in a small but scaling team, this role covers all levels of internal desktop support, including working closely with traders and senior business stakeholders.

A leading IT service provider in Greater London is seeking a skilled IT Support Specialist.

We are seeking an desktop support engineer to join a dynamic technology team in a fast-paced financial environment. You’ll be part of a small, collaborative team handling 1st and 2nd line incidents and requests, while working closely with senior engineers on more complex issues. Deliver end-user s

A global Consultancy in Greater London is seeking a skilled Desktop Support Engineer to provide comprehensive support within a Microsoft environment.

This role involves providing IT support and exceptional customer service in a fast-paced environment.

A market-leading financial services firm in Central London is seeking a Support Engineer (Desktop Support Engineer) to provide 1st and 2nd line support services.

A leading IT services provider in Greater London seeks a Desktop Support Technician to deliver on-site assistance. Responsibilities include supporting desktops, troubleshooting issues, and maintaining documentation. The role requires effective communication skills and a flexible schedule for after-h

A leading IT service provider in the UK is seeking an Entry-Level Desktop Support Engineer. In this role, you will provide IT support and troubleshoot hardware and software issues for end-users.

Desktop Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £45,000. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide

Desktop Support Engineer, West End, London. Support and participate in the business remaining GDPR compliant. Experience of IT service management and support.

Desktop Support Engineer / 2nd Line Technical Support Technician. Get notified about new Desktop Support Engineer jobs in. Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.

This is a great opportunity for someone with strong end-user support experience to join a collaborative IT function, supporting a modern Microsoft-based environment. Support backups, restores, and basic security processes. We’re working with a well-established organisation looking for a Desktop.

Strong experience in desktop / end-user support, ideally in a fast-paced environment. Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Manage, configure, and support devices through.

Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Experience with desktop operating systems including Microsoft, and Mac OS X. Extensive application support experience.

This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering an outstanding technical support e

The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimu

A global financial services firm is seeking a motivated Branch Support Engineer to provide hands-on desktop and infrastructure support. Responsibilities include daily technical support, incident management, and collaboration with IT teams on strategic initiatives. The ideal candidate will have 3+ ye

System Engineering / Systems Administration. Strong Windows 10 support and configuration skills.

Providing clear, friendly support to staff and students face-to-face. Logging and managing support tickets in coordination with the wider service desk team. Solid experience in on-site IT support (around 3+ years).

A leading recruitment firm seeks an experienced Desktop Support Engineer in Greater London. Candidates should possess strong knowledge of Microsoft products, experience with general IT support, and excellent communication skills.