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At Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. Our promise is simple: “Customers for Life.” This commitment drives everything we do, ensuring every interaction is exceptional and every customer feels valued. We are now seeking a customer-focused, strategic leader to help us shape the future of service excellence and take our customer experience to the next level. The Role: You’ll take the lead in shaping and driving our customer operations, overseeing both in-house and outsourced teams of around 100 talented professionals. Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). This is a high-impact role where strategic leadership meets operational excellence—your decisions will directly influence how we deliver exceptional experiences and positive outcomes for every customer. We’re looking for an inspiring leader who can energise and engage teams while driving exceptional results. You’ll bring proven experience in Financial Services, particularly in collections and recoveries, combined with a strong track record of leading strategic transformation and delivering operational excellence. Could this be you? A bit about the Department: The department has 3 distinct operations within it: Customer Experience – in-life customer enquiries / support; Customer Outcomes – collections management activity Customer Relations – complaint management / resolution. The team support our customers through a range of communication channels ranging from telephony, emails and occasional postal communications through to mobile apps, live chat and chat bots. What you'll be doing? • Lead the Customer Services department through a wider customer growth strategy, ensuring all of our customers can access support on a 24/7 basis in line with consumer expectations., • Take ownership and delivery of the resourcing, working practices, systems and controls required to underpin the department and align with our regulatory obligations., • Maintain current and any future Key Performance Indicators across all the business operations within the department including regular reporting., • Build on the existing communication channels to ensure the department can effectively meet the customer demand whilst driving efficient operating practices for the business and drive the customer self-service proposition., • Continuously monitor operational performance and customer expectations, identifying emerging trends and recommending and implementing the appropriate countermeasures to address., • Contributing to the development and implementation of the holistic Toyota UK Customer Experience strategy, in conjunction with other Toyota UK entities., • Responsibility for ensuring that the principals and culture of Consumer Duty are embedded within the team to deliver good customer outcomes., • Take overall responsibility for the performance and management of our outsourced call centre activity, • Management of the Customer Services budget, ensuring all expenditure is approved in accordance with budget and governance structure., • Lead on our close working relationship with the other Toyota UK group business Customer Service leaders attending our group wide Customer Service board meetings., • Management oversight of all external supplier relationships involved in the end-to-end customer experience being delivered within the Customer Services operation. Requirements: Essential: • Financial Services industry background, • Strong knowledge and experience from collections, recoveries, arrears, • Customer focused, a strong emphasis on the customers journey, • Experience working in a highly regulated environment, • A strong understanding and knowledge of Consumer Duty and FCA regulations, • A strong understanding Regulatory Compliance - full landscape, • Strong strategic, transformation and implementation experience, focused on future solutions for the business area Essential Skills & Behaviours: • Outstanding organisational and leadership abilities, • Excellent interpersonal and public speaking skills, • Strong decision making and problem solving ability, • High intellect with the presence and charisma to operate and work with all levels of staff, • Strong analytical skills and financially astute, • High level of ethics and integrity, • Proactive, energetic, pragmatic and driven, • Comfortable in taking personal responsibility and accountability Benefits: • At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:, • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice., • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars, • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)., • Generous annual leave of 25 days which increases with service and holiday purchase option, • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service, • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services, • Employee Assistance Program, • Eye tests, • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy, • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion., • Dress for your day policy to make you feel comfortable at work, • Eco HQ, free parking & restaurant, • Two volunteering days per year, • Reward gateway voucher discounts, • Flexible working scheme and we welcome flexible working conversations at interview, • Regular 121s with your manager, a personal development review (PReview) each quarter, • A wide range of learning & development opportunities including Linked In Learning courses, • £250 contribution towards you learning something new outside of work, • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process: At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: • Providing a copy of interview questions before the interview, • Organising a time and location that best suits you, • Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

HM Land Registry (HMLR) is undertaking one of the largest transformation programmes in government, modernising the digital systems that support over £7 trillion of property ownership. As a Data Engineer, you will support the development of HMLR’s data engineering capability by helping to build and maintain reliable data pipelines and products. Your work will contribute to improving data access, quality and value across the organisation, supporting programmes that influence how HMLR manages and uses its data in the future. Salary up to £45,700, plus 29% employer pension contribution plus full Civil Service benefits. Flexible, hybrid working from Plymouth, Croydon or Coventry. About the role This role has come to fruition as HMLR embarks on a significant modernisation of its core services and data infrastructure. With new funding secured and a dedicated Data Engineering capability being formed for the first time, there is a crucial need to build strong, reliable data systems that can support future services and national programmes. As a Data Engineer, you’ll work closely with senior data engineering colleagues and multidisciplinary teams to deliver robust data systems, complex data flows and data products for analytics and business intelligence. You’ll contribute to opportunity discovery, support the development of prototypes and production-ready solutions, and help address technical problems through research and experimentation. Alongside this, you’ll play an active role in improving data engineering processes and maintaining resilient, high-quality solutions in production. If you would like to find out more about the role, the Data Engineering capability and what it’s like to work at HMLR, a Hiring Manager Q&A session where you can virtually 'meet the team' will be held via Teams on Tuesday, 6th of January at 12:30pm. Please register your interest here: Key Responsibilities • Support the design and maintenance of data flows that connect operational systems and provide data for analytics and BI., • Help re-engineer manual processes into scalable, repeatable data pipelines and write optimised ETL code., • Contribute to building data streaming capabilities and creating accessible data products for analysis., • Improve data quality, document data mappings, and identify opportunities to optimise data engineering processes., • Work collaboratively with other teams, follow industry best practice aligned to HMLR standards, and participate in the data engineering community., • Develop understanding of legacy systems, learn the basics of Land Registry operations, and maintain awareness of organisational priorities., • Continue personal development to build skills and knowledge relevant to the role. Essential Skills • Experience of using a unified engine for large-scale data analytics (e.g. Spark/PySpark), • Experience in writing, testing and implementing scripts (e.g. Python, Scala), • Experience of cloud data stack use (e.g. SageMaker Notebooks, S3, Glue, Athena), • Communicating technical concepts clearly to both technical and non-technical stakeholders using appropriate language and methods., • Profiling data and analysing source systems to produce clear, actionable insights. Desirable Skills • Knowledge of DevOps processes: (e.g. Terraform), • Knowledge of data pipeline testing (e.g. end-to-end testing, data quality testing, monitoring & alerting, unit & contract testing), • Knowledge of the data lifecycle (e.g. development, analysis, modelling (e.g. IDA Infosphere Data Architect), integration, metadata management). Location Expectation is to be working from any of the advertised locations 60% of your time across the month (typically three days per week). Hours are flexible and condensed hours are an option. Locations available: Croydon, Coventry, Plymouth Salary Civil Service Grade: HEO Dependent upon assessment at interview your starting salary will be one of the following: • Developing - £42.500, • Proficient - £44,500, • Accomplished - £45,700 Benefits • Over 29% employer pension contribution, • Annual leave of 28.5 days per year plus 8 public holidays, • A clear progression pathway including personalised training and development plans, • Expensed accreditations with dedicated training days, • Flexi-time scheme (you decide what working hours work best for you), • Opportunity to work condensed hours, • Social and sports clubs, • Access to an Employee Assistance Programme for counselling and support, • Interest-free season ticket loan, • Cycle to Work scheme (salary sacrifice), • HMLR has a strong and positive culture, a commitment to inclusivity, a focus on continuous learning and development, and flexible ways of working. Further Information • Application deadline: 11:55pm Thursday 8th of January 2026, • Please apply with a CV that provides evidence against the essential skills., • HMLR does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence and is unable to sponsor individuals for Skilled Worker sponsorship. If you are a motivated data professional who enjoys solving complex data problems, working collaboratively in agile teams and delivering reliable, high-quality data solutions, this is your chance to make a real impact. Join HM Land Registry and play a key role in shaping the data capabilities that support property ownership and public services across England and Wales.Apply now or contact Keesha in complete confidence.

HM Land Registry (HMLR) is undertaking one of the largest transformation programmes in government, modernising the digital systems that support over £7 trillion of property ownership. As a Senior Data Engineer, you will help establish a new data engineering capability, contributing to the development of reliable data pipelines and products that improve data access, integrity and value across the organisation. Your work will support programmes that shape how HMLR manages and uses its data for years to come. Salary up to £60,800, 29% employer pension contribution plus full Civil Service benefits. Flexible, hybrid working from Plymouth, Croydon or Coventry. About the role This role has come to fruition as HMLR embarks on a significant modernisation of its core services and data infrastructure. With new funding secured and a dedicated Data Engineering capability being formed for the first time, there is a crucial need to build strong, reliable data systems that can support future services and national programmes. As a Senior Data Engineer, you'll design and deliver robust data systems, pipelines and products that support analytics and operational decision-making. Working in agile teams, you'll provide technical leadership, guide colleagues and help shape solutions across the organisation. You'll also support opportunity discovery, develop prototypes and production-ready solutions, and continua...

HM Land Registry (HMLR) is undertaking one of the largest transformation programmes in government, modernising the digital systems that support over £7 trillion of property ownership.As a Data Engineer, you will support the development of HMLR's data engineering capability by helping to build and m

The Talent Set are very excited to be working with an excellent charity in their search for an Internal Communications and Engagement Officer to join a fantastic team.This role will lead on major digital and organisational transformation initiatives, ensuring employees are informed, inspired, and en

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do • Contribute to the promotion of the compliance function as a trusted advisor., • Support day-to-day tasks relating to compliance programs (e.g., compliance trainings roll out, setting up and preparing agendas for correspondence/meetings, drafting presentations, collaborating with other regional teams)., • Support Senior Management through the evaluation of complex clients and/or topics., • Track the local adaptation and implementation of risk mitigating measures (e.g., policies and processes)., • Consolidate risk reporting / mitigation measures., • Act as a key point of contact for local system staff across all compliance topics., • Provide advice on compliance queries or otherwise connecting staff to the most appropriate team to address their query., • Support with operational tasks related to compliance training and communication exercises., • Receive compliance related information from business stakeholders or from the Global Compliance team and collate this into timely reports., • Assist with compliance risk identification and compliance risk reporting., • Perform data validation and integrity checks on compliance datasets., • Support with bottom-up compliance risk identification exercises, including aggregating results and producing analysis and reports., • Assist project teams (as allocated by line manager) with a view to ensuring that compliance considerations are identified and recorded from inception to delivery. YOU’RE GOOD AT • Working in an international environment, • Project management, • Engaging with cross functional stakeholders, • Problem solving and analysis, with a demonstrable ability to operate with little oversight, • Working effectively in a fast-paced environment, with the ability to prioritize and balance competing, time-urgent demands, • Attention to detail, • Written and oral communication (English; additional languages will be considered favourably); active listening What You'll Bring • An academic degree in a relevant discipline. Advanced degree preferred, • 3-4 years’ experience in a compliance function or other risk management discipline such as audit, fraud examination, quality control, risk analysis within a financial/ banking institution, professional services, or consulting firm or international business (aerospace, transport, construction, pharmaceutical, healthcare etc.), • Preferably advanced knowledge of, Microsoft Office (Power point, Excel, Word), Trello, exposure to business intelligence tools: Tableau, Power BI Who You'll Work With You will be part of the EMESA Regional Compliance Team reporting to the EMESA Senior Director, and you may also be working with the Asia Pacific and/or North America Regional Compliance teams. This team sits within a network of regional Compliance teams which report into the Global Head of Compliance and Chief Risk Officer. In this role you will engage regularly with stakeholders and collaborators across the business: Managing Directors and Partners, Regional and System Risk and Compliance Nodes, Legal, Finance, Risk, and more. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Manager – BCG Vantage on our Topic Activation path within BCG's Risk & Compliance (R&C) Practice Area (PA), you will deliver against client and commercial priorities for Non-Financial Risk Management ('Topic'). Part of the role is acting in a consulting capacity to case teams and the remainder managing assets, IP, tools and team processes. You will grow and deploy a team of experts to directly support client case work, content development and business build initiatives. You will drive the Intellectual Property (IP)/content agenda for your topic, including the building of technical tools, with support from internal information technology colleagues. You will be responsible for the team’s performance across all key performance indicators (case billability, quality, content creation, etc.). You will also be the team lead for the Request Management process; a workflow process that facilitates case teams' support from the R&C Vantage team, ensuring that there is a clear internal team process for task assignment, completion and recording. You will also be responsible for reviewing requests on a periodic basis to identify trends and insights that will influence team strategy. You will be the lead in the team to track the development of all IP across the team, having a clear IP development strategy, that is effectively managed, executed and results In delivery of the tools on case work by the responsible team members. The R&C PA helps clients to manage key risks strategically, to advance organizational resilience and establish a profound risk culture, by defining and transforming R&C operating models. We cover a diverse set of topics across financial and non-financial risks, and assist in enabling clients' strategy through technical enablement with the help of our deep expertise in risk modelling, analytics and digitization. As a Senior Manager – BCG Vantage, you will engage with case teams & clients based on your individual expertise and demonstrate differentiated impact and value-add to BCG clients and case teams. As a Non-Financial Risk Management expert, you will be familiar with risks that can significantly impact on an organisation’s resilience, reputation, and long-term value. You will be comfortable with, and able to flex between, the following risks: Strategic Risk (risks related to flawed strategies, geo-politics, security or poor decision-making), Operational Risk (failures in internal processes, systems, or human errors, including Third-Party & Outsourcing Risk (dependency on vendors and suppliers)) and Compliance & Regulatory Risk (breaches of laws, regulations, or internal policies). You will understand how risk management and compliance functions are organisied and the management information approach to report on risks to risk committees. You will be experienced in organisational risk management processes, including risk assessment methodologies, risk appetite and risk tolerance setting, Compliance monitoring, Issues Management, Corrective Action Plans, Controls design / testing and Key Risk Indicators. You will be technologically savvy, able to interface easily with technical teams and be familiar and inquisitive with all things Artificial Intelligence (AI) as it relates to risk management, including the build and use of AI tools in second line of defence functions and also the risk management of AI. Familiarity using risk management technical tools ('risk tech' and 'reg tech') is desirable. Previous experience supporting heavily regulated corporates through a period of regulatory scrutiny or transformation would also be valuable. • Leading problem solving and solutioning for clients and driving towards pragmatic solutions tailored to the business context, • Leading development and commercialization of knowledge and assets e.g. tools, including non-financial risk management frameworks, target operating models, and cost optimisation scenarios, • Engaging and communicating with senior stakeholders, demonstrating expert presence and credibility, • Leading projects in a highly effective manner, mobilizing the team to deliver on business priorities and commercial impact, • Acting as a highly effective coach and mentor, guiding team members to achieve goals efficiently and effectively an ambassador for the team and role model for team members, • Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment, • Staying current In your topic and forward thinking with regards to market trends, • Working autonomously, understanding nuances and hierarchies in the operating environment, • Innovating, ideating and taking a proactive approach; applying yourself to the task at hand, even if the task is not necessarily a direct responsibility of the role - a great team player What You'll Bring • Bachelor's degree (or equivalent) required, (advanced credentials preferred); namely a senior qualification in risk management such as the Level 5 - International Certificate in Enterprise Risk Management, the Certified Risk Professional designation and / or a Fellow of a Risk Management Institute (not exhaustive), • 5+ years consulting experience in non-financial risk management In financial services and one other sector required; candidates with consulting experience preferred, • In lieu of consulting experience, 7+ years minimum industry experience required; 10-12+ years of industry experience strongly preferred, • Tenures of at least 2 years in a second line function (ideally Operational Risk) or a 1.5 Line function ('in business risk and controls') focused on operational risk processes. Risk management experience in a number of corporate entities, • Specialization in relevant non-financial risk management in banking and at least one other sector, • Experience in coordinating, collecting and managing workflow processes, • Fluency in English; added extra if fluent in any or all of these: German, Spanish Italian, • Exceptional attention to detail. You ensure superior quality work output of yourself and others. You build trust and establish a reputation for thoroughness and integrity. You deliver strong people leadership, to provide a best in class team experience, • Outstanding interpersonal and communication skills to interact with, and manage internal and external stakeholders, while working in a global collaborative team environment, • Solid commercial acumen Who You'll Work With As a Senior Manager – BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG’s Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You’ll operate across all stages of the buyer journey—using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. • Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each., • Promote ABM adoption internally—acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders., • Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans., • Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership., • Proactively manage program risks and evolving scope—adapting quickly with a solution-oriented mindset., • Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs., • Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch., • Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes., • Serve as a quality gatekeeper—ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program’s impact. • Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue., • Partner with the CX Senior Analyst to build out the client intelligence arm of ABM—translating marketing signals into insights and actions for account teams., • Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we’re using our tools to their fullest potential and creating scalable systems for long-term success. • Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau., • Document scalable processes and best practices to streamline execution and knowledge-sharing across teams., • Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation., • Act as a connector across functions—building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG’s business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG’s Account & Commercial Marketing vision and strategy. You are a… • Strategic thinker with strong problem-solving and storytelling skills., • Confident communicator who builds trust and alignment across diverse stakeholders., • Comfortable shifting between high-level strategy and in-the-weeds execution., • Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS • Bachelor’s degree – degree in marketing or communications preferred, • 5-7 years of experience in B2B marketing managing ABM programs., • Proven track record designing and launching ABM campaigns that influence pipeline and revenue., • Exceptional writing and content development skills—able to bring clarity, creativity, and energy to complex topics., • Experience engaging senior stakeholders and coaching teams through change., • Strong data and analytics orientation—you don’t just report results, you shape the story they tell., • Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG’s Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do *(Please note that is an in-person role and is required to be in the office 5 days a week) * As , you will play a key role in maintaining the operational rhythm of our London hub. You’ll be responsible for the daily upkeep, setup, safety, and support functions that allow our people and space to operate at their best. This role blends hands-on support with a growing level of ownership and independent judgment — proactively addressing issues, keeping systems running, and flagging risks before they escalate. You’ll work closely with the Office Operations Senior Manager & Senior Coordinator to collaborate with vendors, building teams, and office staff to ensure London Canary Wharf remains a high-functioning, safe, and well-cared-for space. • Taking initiative and following through on tasks reliably and independently, • Spotting issues early and taking proactive steps to address them, • Staying organized, especially when managing multiple ongoing responsibilities, • Communicating clearly and respectfully with colleagues, vendors, and building teams, • Maintaining high standards of cleanliness, consistency, and readiness across spaces • Conduct regular walkthroughs to check for maintenance or space issues., • Address or escalate problems related to cleanliness, lighting, temperature, signage, or safety., • Coordinate minor fixes or adjustments in collaboration with building management or vendors., • Monitor and restock kitchen and pantry areas with beverages, snacks, and other supplies., • Maintain inventory of office pantry and supplies essentials (e.g. stationery)., • Receive, log, and distribute inbound mail and packages., • Coordinate outbound courier pickups and prepare items for shipment., • Support the distribution and deactivation of employee and contractor access badges., • Prepare desks and supplies for new joiners as part of onboarding., • Help keep our office running safely and smoothly by supporting everyday readiness activities (first-aid supply checks, ensuring fire exits and walkways are clear, keeping safety signage visible etc.)., • Contribute to our emergency and continuity plans by keeping information up to date and helping coordinate simple preparedness activities., • Act as an extra set of eyes to make sure the space remains welcoming, functional, and secure for everyone. What You'll Bring • 4+ years of experience in office coordination, facilities, hospitality, or a similar setting, • Comfort with moderate physical tasks (e.g., lifting supplies daily, moving tables and chairs frequently, walking the office), • Confidence managing day-to-day routines and solving problems as they arise, • A sense of ownership and commitment to doing things well, • Ability to work independently while contributing to a team, • Proficiency with tools like Microsoft Outlook, Excel, and Slack Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

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