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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Job Description Join us as a Senior Personal Banker • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection, • With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected, • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme, • This job does not meet Skilled Worker visa sponsorship requirements What you'll do As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience. Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they're fully informed when it comes to the products and services we offer. Day to day, you’ll be: • Meeting and supporting customers via video banking from home or face to face in a branch, • Conducting Financial Health checks and reviewing customer accounts, • Identifying products and services that are right for our customers, helping them to make the most of their money and savings, • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection, • Completing outbound care calls to customers to grow and maintain the relationship The skills you'll need We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking. We’ll also be looking for you to demonstrate: • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction, • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls, • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances, • Excellent communication and interpersonal skills with a genuine interest in building relationships, • Excellent planning and organisational skills How we'll reward you You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You’ll also benefit from: • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme, • A generous holiday entitlement of 36 days, pro rata for hours worked, • A monthly contribution to your retirement fund To find out more about the benefits we offer, check out our rewards and benefits page. What else you need to know Your working pattern You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays. Your work life balance As soon as you’re up to speed and settled in your new role, we’ll send you any kit you need to set yourself up for working from home. You’ll have options to enable a suitable balance of working from home and in the branch, we’ll need you to be branch based at times so you can connect and learn with colleagues. Your learning journey Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Strategist Full Time - hybrid - 3 days in the office/ 2 days at home Location – Lamberhurst, near Tunbridge Wells Reports to – Strategy Director/Senior Strategist Catch A Fire We are a strategic creative agency with a focus on communication, digital, design, film and innovation. Our mission is to deliver outstanding strategic and creative work that sparks a better future. As an ethical focused Agency we want companies that stand for something good in this world to prosper more than the ones that don’t. We feel this drives positive change. We are very particular about the companies and people we work with and we have a passion for their growth. We work with some great brands on both a UK & global basis. Now in our seventh year of our agency journey we are committed to continuing to build a talented and motivated team that sets us all up for future success and importantly to deliver against our agency vision. Strategist Role A key role within our agency, as a Strategist, you will be both the link between Creative and Client Services PLUS a key team member in our Ignite Ignite, Innovation and Growth Studio . With restless intellectual curiosity, you’ll combine analytical rigor, critical thinking, and creativity, helping to shape the future strategic direction of our most important accounts. You will be working across a mixture of our exciting brands within the agency. Responsibilities Core responsibilities will include: • Lead the collation, organisation, and analysis of all project-related qualitative and quantitative intelligence, including client business and brand information, competitive landscape, customer research, analyst commentary and press coverage, • Run strategy development processes with the support of others, mastering best practice across the full spectrum of strategic projects, including positioning, naming, brand architecture, integrated communications planning, expression, and engagement, • Express our client's challenge and establish a clear point-of-view on the agency's contribution, • Express insights and ideas with clarity and precision, in written work and in face-to-face meetings, • Help structure, write and present compelling points-of-view and actionable recommendations to clients, • Test ideas, to elicit and utilise feedback, both from clients and other team members, • Examining clients’ businesses to get to know their brands and understand their objectives, • Researching and gathering data to develop well-informed strategic plans for clients, • Producing cohesive and intelligent plans to bring success to campaigns, • Working with the team to generating original ideas, • Presenting findings to colleagues and clients, • Identifying potential problems and devising ways to rectify them, • Liaising with senior members of staff to receive feedback and create improvements to strategies Skills & Competencies You will need to have the following core strategy skills, ideally having worked in an strategic agency environment: • Excellent written and verbal communication skills, • The ability to make complex subjects understandable, • A proven track record in developing strategic plans that benefit the client, • Hold an in-depth understanding of brand and/or marketing strategy, • Proficiency in analysing numerical in Excel, • The drive to be successful and perform well in all aspects of your strategic work, • The flexibility to work over a number of projects and balance your workload, • Optimistic and enthusiastic in the way they behave but always thinking ahead and foreseeing problems, • Collaboration – a positive attitude to working with diverse personalities and complex dynamics., • Love of the strategic, creative and production world., • Experience working in large-scale research projects and developing thought leadership ideas and activations, • You’re on the pulse with the latest thinking and trends in branding, brand successes, failures and industry business activity, • You’re a self-starter, keen to take initiative and work independently, • You’re diligent and can work at pace when the pressure is on, • You find presenting and discussing strategic issues with clients exciting, not intimidating, • You can work with creative and client leadership functions to provide the best outcomes for clients Benefits We want to change the world for the better and we believe that starts with investing in our Sparks. We like to be judged on the good we do, not just the good work we make - our team is driven by the shared mission of creating work that Sparks a Better Future. • 22 days annual leave (rising to 25 days), plus Bank Holidays., • 3 extra days to get festive with a full Christmas shutdown., • A day of on your birthday to celebrate!, • An ‘Ignite’ CSR Day, allowing time away from your desk to support our chosen charity., • A mentor to support your development and training, including a full personal development plan., • Hybrid working locations – 3 days in the office and 2 days at home., • Lunch provided on a Friday!, • Regular staff social fun!, • Pension contributions, • Private Medical Healthcare via Vitality. Catch a Fire is committed to providing equal employment opportunities to all applicants and employees with regard to race, colour, marital status, sex, nationality or ethnic or national origin, religion, age, sexual orientation, disability or membership or non-membership of a trade union. We are committed to promoting an environment where all individuals are recruited, appraised, trained, and promoted on the basis of fairness, professional competence, and contribution.

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