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Working for a global technology leader, you will be responsible for end‑to‑end supply assurance across their customer orderbook. Ensuring customer schedules, ship plans, and revenue commitments are met across a global product portfolio. You will be a senior execution lead and trusted advisor within global Supply Chain, driving: • Order prioritisation., • Supply issue resolution., • Delivery risk analysis to protect customer commitments and business outcomes. Why Apply? • Forward thinking - over the last 2 years this company has heavily invested in the people, technology and processes to drive success., • Ambition - to double in size over the next 5 years., • A leader in its field - known for quality and ingenuity within its product portfolio, with a client base of Blue Chip, instantly recognisable, global clients., • Belfast is their global centre of excellence for Supply Chain – you will leverage the deep knowledge and support of SC professionals locally., • Culture & career progression - amazing people centric culture, where going above and beyond will be rewarded., • Challenge – this is a large, complex business where you will gain exceptional experience in a business who aspires to achieve best of breed within SC. Responsibilities Supply Assurance & Order Execution • Own day‑to‑day supply assurance for assigned products and customer segments, addressing supply gaps to protect scheduled ship dates, project deployments, and ship plan commitments., • Independently drive resolution of supply, allocation, and distribution constraints by coordinating across Supply Planning, Procurement, Manufacturing, and Distribution team., • Support and execute within established order promising and allocation frameworks, raising recommendations for prioritization and trade‑off decisions as needed. Customer & Executive Communication • Develop and deliver concise executive‑level summaries of supply status, risks, customer impacts, and recovery plans., • Proactively communicate delivery impacts and recovery timing to internal stakeholders, enabling informed customer conversations., • Act as a key point of escalation for complex customer delivery issues requiring cross‑functional alignment. Performance Analysis & Decision Support • Perform revenue, risk, and opportunity analysis against firm demand, backlog, and quoted business to support leadership decision‑making., • Analyse service performance metrics, including:, • Performance to Original Promise Date, • Promise Date Change Metrics, • Book‑to‑Promise and Book‑to‑Ship intervals, • Performance to Scheduled Ship Date, • Lead deep‑dive root cause analysis on service failures and recommend corrective actions. Cross‑Functional Collaboration • Serve as a primary execution partner to Supply Planning and Distribution teams to align vendor supply, demand signals, and shipment execution., • Participate in and contribute to cross‑functional forums focused on shipment execution, recovery planning, and backlog health., • Influence outcomes through data‑driven recommendations, even when direct authority does not exist. Process & Continuous Improvement • Identify gaps, inefficiencies, and recurring failure points in fulfilment execution and recommend process or system enhancements., • Contribute to continuous improvement initiatives aimed at lead‑time reduction, improved delivery reliability, and increased operational agility., • Prepare recurring and ad‑hoc analysis and reporting to support portfolio‑level reviews and leadership updates. Education & Experience • 8+ years of experience in Supply Chain, with depth in Supply Planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfilment., • Strong working knowledge of MRP/ERP systems and planning standards; Kinaxis Rapid Response and Oracle ERP experience preferred., • Advanced Excel skills with the ability to analyse large, complex datasets; strong PowerPoint skills for executive‑ready communication., • Ideally Bachelor’s degree in Supply Chain, Finance, Business, or a related field. Your Profile • Highly autonomous, detail‑oriented problem solver who can manage multiple complex issues simultaneously., • Strong communicator with the ability to distil complex supply issues into clear risks, trade‑offs, and recommendations., • Comfortable operating under pressure and ambiguity in a fast‑paced, customer‑driven environment., • Collaborative partner who builds strong relationships and influences outcomes through credibility, insight, and follow‑through., • This role does not have direct people management responsibility but operates with a high degree of autonomy and visibility. Location This will be a hybrid role, and we invite applications from the UK and Ireland.

The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i. A good general level of education to include GCSEs or e