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🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Location Remote in the UK | 💰 £24,750 to £29,625 + | ✨ (If you are based in London the minimum salary offer will be £27,250) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. Your Day to Day; Our Collections team are the financial health heroes at the core of Monzo. They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and something we call a ‘decisioning process’ - something we’ll teach you all about! You should apply if: • You are able to start on 13th April 2026 and able to attend 7 weeks training, Monday to Friday 9am - 5.30pm, • Prior experience in Collections, Debt Recovery or Customer Service within a contact centre environment experience would be advantageous, • Have a background supporting customers with vulnerability, • You’ll need to have a background supporting customers, • The ability to communicate with customers to the highest standard because we only want the best for them, • You can ask open questions to understand their situation, listen and provide solutions via our in-app chat, outbound and inbound calls and emails, • From time to time things are complex so a keen eye for detail and a high standard of work will really help in this team, • Understanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).Most importantly - you live and breathe people and customers like we do The interview process: Our interview process involves 3 main stages: • Please answer the application questions and the 4 scenarios within, • Recruiter Call - 30 minutes, • Competency-based Values and Role Specific Interview - 60 mins approx. ⏰ Your working life and shift requirements • Working hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working)., • Your shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance., • You're guaranteed 1 full weekend off each month., • We'll guarantee time off on your birthday (if you want it). This will come from your regular holiday balance and provided you have enough to cover it. 🙌 What’s in it for you 💰 £24,750 to £29,625 ➕ plus stock options & benefits 📚£1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! _. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to falahahmad@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Please note we will close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. #LI-REMOTE #LI-FA1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Mercier Consultancy MD is excited to offer a wonderful opportunity for a Dutch/Flemish Speaking Customer Service Representative to join the Booking.com support team with fully paid relocation to Greece. In this role, you will provide exceptional customer support, assisting Dutch and Flemish speaking customers with their inquiries, bookings, and issues related to Booking.com's services. This is an excellent chance to grow your career in a vibrant, international environment while enjoying the benefits of living in Greece. • Provide top-quality customer service to Dutch/Flemish speaking customers via phone, email, and chat., • Assist customers with bookings, modifications, cancellations, and other inquiries regarding Booking.com services., • Resolve customer issues efficiently and with empathy, ensuring customer satisfaction and loyalty., • Maintain accurate records of interactions and transactions in the company database., • Collaborate with internal teams to improve service quality and customer experience., • Stay updated on Booking.com products, policies, and procedures to provide accurate information., • Fluency in Dutch/Flemish (written and spoken) is mandatory; good command of English is beneficial., • Previous customer service experience is preferred, ideally in travel or hospitality sectors., • Excellent communication and interpersonal skills with a strong customer-oriented attitude., • Ability to handle challenging situations professionally and calmly., • Willingness to relocate to Greece with relocation expenses fully covered., • Strong computer skills and ability to work with multiple software applications., • Flexibility to work in shifts, including weekends and holidays, as needed., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-speaking clients. In this pivotal role, you will ensure customer satisfaction and build lasting relationships, all while enjoying the benefits of remote work. • Deliver outstanding customer support in Danish through phone, email, and chat communications., • Handle customer inquiries and resolve issues efficiently, maintaining a high level of service quality., • Accurately document customer interactions and maintain up-to-date records in our CRM system., • Gather and analyze customer feedback to contribute to the improvement of our services., • Collaborate with team members to share insights and enhance customer service processes., • Stay updated on product offerings, services, and industry trends to ensure effective customer assistance., • Fluency in Danish (both written and spoken) is required; proficiency in English is a plus., • Previous experience in customer service or a related role is preferred but not mandatory., • Strong communication skills and a customer-centric approach., • Ability to manage multiple tasks and prioritize responsibilities in a remote environment., • Familiarity with CRM systems and digital communication tools., • Proactive problem-solving skills and a commitment to providing excellent customer experiences., • A self-motivated individual who can work independently while also being a collaborative team player., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy MD is excited to announce a unique opportunity for a Dutch Speaking Customer Service Advisor who is ready to relocate to the stunning landscapes of Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture. As a part of our dedicated team, you will provide exceptional customer support to Dutch-speaking clients, ensuring their experience is smooth and enjoyable. This position comes with the chance to develop your career in a dynamic environment while enjoying the Mediterranean lifestyle. • Respond to inquiries from Dutch-speaking customers through various communication channels, including phone, email, and live chat., • Deliver outstanding service by resolving issues and answering questions with professionalism and enthusiasm., • Accurately document customer interactions to improve service quality and internal processes., • Collaborate with other team members to share best practices and enhance overall customer satisfaction., • Engage in training programs to continuously develop your skills and product knowledge., • Fluency in Dutch (verbal and written) is essential; proficiency in English will be beneficial., • Customer service experience is preferred but not mandatory; we value a positive attitude and readiness to learn., • Exceptional communication skills with a focus on customer satisfaction., • Flexibility and willingness to relocate to Greece, embracing a new lifestyle and culture., • A collaborative spirit with an ability to work independently when needed., • Familiarity with CRM software and the ability to navigate technology efficiently., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • 2 Extra Salaries Per Year, • Health Insurance, • And Much More...

Location: Staffordshire and Wolverhampton Salary: £32,000 - £35,000 per annum Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. • Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team., • Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care., • Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans., • Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance., • Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment., • Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery., • Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services., • Continuous Improvement: Drive improvements in care quality through change implementation and innovation., • A minimum of 1 years’ experience in an operational role., • Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis., • Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team., • A collaborative mindset with a desire to work as part of a team committed to achieving shared success., • Strong leadership skills focused on staff development, motivation, and excellence., • A passion for delivering high-quality care and improving outcomes for individuals., • Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment., • A full UK driving licence., • Competitive Salary: Reflecting your skills and experience, • Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers, • Career Development: Ongoing opportunities for professional growth and training, • Pension Scheme: Enrolment into a workplace pension, • Death-in-Service Benefit, • Growth Incentives: Be rewarded for contributing to the success of a growing organisation, • Supportive Culture: Join a collaborative team committed to making a difference If you’re ready to make a positive impact on the lives of the people we support, we’d love to hear from you! For an informal chat, call us on 01952 781 111, or email _ to apply.

Are you fluent in Slovak and searching for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Slovak Speaking Customer Representative. This position includes the amazing benefit of paid relocation to Greece, allowing you to experience a beautiful lifestyle while making a significant impact in customer service. Your Role: • Deliver outstanding customer support to Slovak-speaking clients, ensuring their inquiries are addressed professionally and effectively., • Communicate through various platforms including phone, email, and chat., • Learn and navigate our client systems to provide exceptional service., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Slovak (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented attitude., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Norwegian and looking for an exciting opportunity to work remotely from Greece? Mercier Consultancy MD is on the hunt for a dedicated and enthusiastic Norwegian Speaking Customer Representative to join our dynamic team. This role provides the incredible advantage of paid relocation to Greece, allowing you to experience a vibrant cultural landscape while advancing your career in customer service. Your Role: • Deliver outstanding customer support to Norwegian-speaking clients, ensuring inquiries are managed with proficiency and care., • Communicate effectively through various channels such as phone, email, and chat., • Engage with our client systems to provide accurate and timely assistance., • Collaborate closely with team members to solve customer issues efficiently., • Fluency in Norwegian (both written and spoken) is essential for effective communication with clients., • Strong interpersonal skills and a customer-focused attitude., • Willingness to learn new technologies and tools suitable for the remote work environment., • Self-motivated, proactive, and capable of thriving in a fast-paced atmosphere., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Are you fluent in Italian and eager for a rewarding opportunity to join our team? At Mercier Consultancy MD, we are excited to welcome an enthusiastic Italian Speaking Customer Representative. This position includes the fantastic benefit of paid relocation to Greece, allowing you to thrive in a beautiful setting while making a significant contribution to our customer service team. Your Role: • Provide outstanding customer support to Italian-speaking clients, ensuring inquiries are resolved with professionalism and care., • Communicate effectively through various channels including phone, email, and chat., • Become familiar with our client systems to deliver exceptional service., • Collaborate with team members to ensure efficient resolution of customer issues., • Fluency in Italian (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills, with a focus on customer satisfaction., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: • Dealing with all queries that come in through live chat, email and through social media., • Troubleshooting technical issues and optimising user experience., • Reporting bugs and UX issues to other members of the team., • Active participation in app growth and development. What we’re looking for: • Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.., • You can get your head around a complex system quickly., • You find it easy to juggle and prioritise different tasks., • You’re chilled under pressure., • You are friendly and naturally engaging with a positive can-do attitude to customer support., • Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS 🎁 • £24,762 per annum, • Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary., • Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762. Plan ahead with confidence while you grow your career! 🚀, • Private medical insurance (medical history disregarded), • Employee Assistance Programme, • Cycle to work scheme, • Season ticket loan, • Free ChipX subscription for UK-based employees, • We are an equal-opportunity employer and value diversity, • Flexible working arrangements, • 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️, • Annual training budget for courses, workshops, or conferences to help you advance your career., • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing, • Company laptop, • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 • Short take-home task, • Video interview with Head of Talent, • Video interview with the hiring manager & Team Lead, • Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 300,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 190, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

You might not have heard of us yet - that's OK, you've found us now - come and find out more about our journey... Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against. Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month. Take a closer look at exactly what this means and how it works _ What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had: 🚀 Raised £31m! 🚀 Launched Laka in a total of 10 countries, essentially helping more people in more places! 🚀 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond 🚀 Supporting riders from everyday commuters to elite athletes and pro teams 🚀 Partnering with leading leading cycling brands and retailers across Europe 🚀 Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row - go us! 🎉) 🚀 Giving our all to customers and they agree, check out our 4.9 google rating! Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company. Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when shit happens - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries. What you'll be getting up to: • Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email, • Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors etc), • Be the first point of contact for our B2B partners, supporting them to get their riders back on the road, • Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members, • Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making, both in the CX team and others around Laka, • Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be (you might find yourself working on exciting projects with the Marketing, Product or Technology teams), • Speak English and French!, • Have a super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike, • Have a decent understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech), so you can best support all types of customers with whatever query is thrown your way, • Get loads of satisfaction from helping people going through a rough patch (losing your bike isn't easy, you know) - you'll understand what it means to go the extra mile and make a member's day, • Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!, • Are a fast learner and can get up to speed with common tools - we use a number of systems at Laka, but don't worry, we'll give you all the training you need, • Are comfortable chatting with our members, with excellent written communication in (native) Dutch & English You might have already guessed it but it makes a lot of sense to be passionate about cycling when joining Laka. Don't worry about any insurance knowledge - we can teach you the ins-and-outs of insurance and support your knowledge on all things bike parts, too. Of course it is great if you already have previous insurance experience, "WFT" (insurance) certificates or experience as a bike mechanic. We can work together on completing your skill set. Before you apply, please make sure that you currently have the right to work in the UK (we're really sorry, but we're not able to provide visa sponsorship for this role). What can you expect from working at Laka? 🏠 Remote-first way of working - you choose whether you work from home or our beautiful offices in London & Bristol (we have no minimum expectation of how many days you come in, although we'd love to see your friendly face!) 📈 Share options - we want you to be rewarded for Laka's success - everyone in the business is granted share options when they join 💰 Company bonus scheme - if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually 🌴 Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year 💶 Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future 💊 Private medical insurance - we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost) 🖥 Home set-up allowance - in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we'll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be 🍽 Lunch on us - £15 every first Wednesday of the month to enjoy lunch on Laka - pop out locally with people in the office, or order-in at home, the choice is yours 💃 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun! 🎳 Monthly socials - as if quarterly company events weren't enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!) 👚 Laka swag - we'll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family 🚴 Laka credit - for all you cyclists, we'll give you £10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts 🧠 Mental health support - unlimited support via Spill, including one-to-one therapy sessions 🌈 Belonging at Laka We're committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging - our customer collective is broad and inclusive, and we'd like our own people to be too. We're fast becoming a global community of people and we believe each person's unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. We'd love you to bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or anything else that makes you, you. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing _.

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the vibrant lifestyle of Greece. You will be responsible for ensuring that our Dutch-speaking clients receive the highest level of support and assistance, contributing to their overall satisfaction and loyalty. • Act as the main point of contact for Dutch-speaking clients, addressing inquiries and providing tailored support., • Utilize various communication channels (phone, email, chat) to engage with customers and resolve issues effectively., • Document client interactions and maintain comprehensive records to ensure seamless follow-up., • Conduct regular check-ins with clients to assess their satisfaction and proactively resolve any potential concerns., • Work in collaboration with internal teams to enhance product offerings and service quality., • Stay updated on product knowledge and industry changes to offer informed insights to clients., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is also required., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and a customer-oriented mindset., • Comfortable using CRM software and other technological tools., • A dedication to providing exceptional service and enhancing customer experiences., • Willingness to relocate to Greece and adapt to a new environment., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Are you fluent in Swedish and looking for an exciting opportunity to relocate to Greece? At Mercier Consultancy MD, we are seeking an enthusiastic and dedicated Swedish Speaking Customer Representative. This role offers the fantastic benefit of paid relocation to Greece, allowing you to immerse yourself in a vibrant culture while delivering outstanding customer service. Your Role: • Provide exceptional support to Swedish-speaking clients, addressing inquiries with professionalism and care., • Communicate efficiently through various channels such as phone, email, and chat., • Become knowledgeable of client systems to deliver high-quality service., • Collaborate with team members to ensure quick and effective resolution of customer issues., • Fluency in Swedish (both written and spoken) is essential for effective client communication., • Strong interpersonal and communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece. • Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat., • Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism., • Resolve customer concerns and complaints effectively to ensure high levels of satisfaction., • Maintain accurate documentation of customer interactions and feedback within our CRM system., • Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience., • Stay up-to-date with industry trends and product knowledge to provide informed and effective support., • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous., • Experience in customer service or support roles is preferred., • Strong communication skills and an ability to build rapport with customers., • Excellent problem-solving skills and a proactive approach in assisting customers., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently in a remote setting while contributing positively to team efforts., • A desire to work in a multicultural environment and embrace the lifestyle in Greece., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle of a Mediterranean island. As an essential part of our support team, you will engage with Finnish-speaking customers, ensuring they receive exceptional assistance and a remarkable gaming experience. In this role, you will address inquiries, troubleshoot issues, and provide valuable information about our gaming services. If you are enthusiastic, communicative, and dedicated to delivering outstanding customer support, we would be thrilled to welcome you to our team. Plus, our relocation package makes the move to Malta smooth and enjoyable! • Deliver superior customer support via chat, email, and phone to Finnish-speaking clients., • Quickly and effectively resolve customer questions and concerns., • Guide customers through our gaming products and services to enhance their experience., • Collaborate with team members to maintain high service quality standards., • Record customer interactions accurately in our CRM system., • Collect and relay customer feedback to contribute to service enhancements., • Engage in ongoing training opportunities to improve product knowledge and service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced environment., • Familiarity with CRM systems and customer support tools is advantageous., • Willingness to relocate to Malta and embrace a new cultural experience., • A genuine interest in gaming and familiarity with the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. In this dynamic role, you will engage with customers through various channels, offering support and assistance tailored to their needs. Your professionalism and empathy will play a vital role in ensuring a memorable customer experience, helping to strengthen our reputation for excellence. • Handle customer inquiries in Italian through phone, email, and chat channels, • Provide accurate information regarding our products and services, • Resolve customer issues effectively and in a timely manner, • Document interactions and update customer records in our systems, • Work closely with other teams to ensure efficient resolution of customer concerns, • Participate in ongoing training and development sessions, • Contribute to a positive team environment and enhance customer satisfaction, • Fluency in Italian and English, both oral and written, • Exceptional communication and problem-solving skills, • Experience in customer service or a relevant field is advantageous, • Adept at multitasking and working in a fast-paced environment, • Strong attention to detail and commitment to customer satisfaction, • Positive attitude and a collaborative spirit, • Prior experience with customer support software is a bonus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

Marketing Executive - Chelmsford, Essex - One Day WFH! £35,000 - Permanent - Full Time • Do you have 2 years of experience in a digital marketing role and are looking for a fresh, varied challenge with the opportunity to progress?, • Are you ready to take responsibility for planning, executing and analysing email marketing campaigns?, • Can you support the creation of content across various digital platforms? Wanted!!! We are looking for an ambitious and dynamic marketing executive with a passion for creating exciting and eye-catching social media campaigns combined with strong analytical skills to continually review & make recommendations on campaign activity to continue developing their marketing career and support our client's entire organisation in executing their digital marketing strategy. Day-to-day, you will be… • Developing & executing social media strategies to drive online presence and promote brand visibility across various platforms., • Recycle and repurpose content tailored to each social media platform and target audience., • Create engaging content & execute email marketing campaigns, • Monitoring performance & implementing optimisations across the digital activity, • Implementing strategies for paid media campaigns, • Creating and delivering content for website and blog posts, • Content management for posts, videos, infographics and other multimedia assets., • Using benchmarking insights to research the competitor market and consumer behaviour, • Generating regular reports to measure and evaluate the effectiveness of marketing initiatives, • Support the management of outsourced marketing agencies., • Assisting in the organising of internal and external events. To be successful, you must have… • Experience managing social media platforms, including LinkedIn, Facebook, X, and Instagram, • Proficient in using social media tools, analytics platforms and content creation software., • Experience with email marketing platforms such as Salesforce, Mailchimp, etc., • Strong analytical skills and experience using Google Analytics, • Excellent copywriting and proofreading skills., • The ability to manage multiple projects at once & work in a fast-paced environment. Location: Chelmsford, Essex—MUST DRIVE due to location!! The work-from-home structure is one day a week. We are shortlisting for interviews now - Don't miss out; apply today or reach out for a confidential chat. Please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. #socialmediajobs #digitalmarketing #emailmarketing #paidadvertising #socialmediacampaigns #marketngjobs #hiring

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply! • Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat., • Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions., • Maintain a comprehensive understanding of the company's products and services to assist customers accurately., • Document customer interactions diligently in the company’s CRM system for record-keeping., • Collaborate with team members to identify areas for improved service and share best practices., • Participate in training sessions to enhance product knowledge and service skills., • Contribute feedback and insights to improve service delivery and customer satisfaction., • Fluent in Japanese, both written and spoken; proficiency in English is required., • Strong communication and interpersonal skills with a commitment to customer service., • Ability to work independently and manage multiple tasks effectively in a busy environment., • Strong analytical and problem-solving skills with attention to detail., • Previous experience in customer service or a similar role is preferred., • Familiarity with CRM systems and customer support tools., • A proactive attitude, ability to adapt, and eagerness to learn about new products and services., • Willingness to relocate to Greece., • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay., • Professional growth & development opportunities., • Competitive performance bonuses., • Competitive monthly salary + 2 extra salaries per year., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Referral Program: Bring your friends and receive great bonuses!, • Free Greek language courses., • Work for a Great Place to Work-Certified Company.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: _ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: _ Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We’re aiming for a start date no earlier than November 3, 2025. We're looking for someone who: • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive and caring team environment, where you are trusted, not managed., • The total budget for this role is within US$78,300 - US$106,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation., • We also offer an extra incentive into our equity with RSUs through _., • Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed., • Mental-health and emotional support with therapists on call through Slack., • Recognized on Inc.’s list of _.

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Spanish Speaking Customer Representative. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Your Role: • Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care., • Communicate efficiently through various channels, including phone, email, and chat., • Become proficient in our client systems to ensure high-quality service delivery., • Work collaboratively with team members to achieve timely resolution of customer issues., • Fluency in Spanish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new technologies and remote work tools., • Self-motivated, proactive, and capable of thriving in a fast-paced environment., • Willingness to relocate to Greece for this incredible opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Danish and seeking an exciting opportunity that allows you to work in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Danish Speaking Customer Representative. This role offers the fantastic benefit of paid relocation to Greece, giving you the chance to experience a vibrant lifestyle while contributing to our customer service excellence. Your Role: • Provide exceptional support to Danish-speaking clients, ensuring their inquiries are managed with professionalism and care., • Communicate effectively through various channels, including phone, email, and chat., • Get acquainted with our client systems to deliver high-quality service efficiently., • Collaborate with team members to ensure quick and effective resolution of customer issues., • Fluency in Danish (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-focused mindset., • Eagerness to learn new tools and technologies adapted for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch or Flemish and looking for an exciting opportunity that includes relocation to Bulgaria? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our team. This role offers a unique chance to provide exceptional customer service while experiencing the vibrant culture and beauty of Bulgaria, with the added benefit of paid relocation. Your Role: • Deliver outstanding customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Utilize multiple communication channels, including phone, email, and chat, to assist customers., • Master our client systems to provide effective and efficient service., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new tools and technologies for a remote working environment., • Self-motivated, proactive, and able to excel in a fast-paced environment., • Willingness to relocate to Bulgaria for this exceptional opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation, • Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch and seeking an exciting opportunity to work (remotely) from Bulgaria? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch Speaking Customer Representative. This position comes with the fantastic benefit of paid relocation to Bulgaria, offering you a chance to immerse yourself in a vibrant culture while contributing to exceptional customer service. Your Role: • Deliver outstanding customer support to Dutch-speaking clients, addressing their inquiries with professionalism and care., • Communicate effectively through various platforms including phone, email, and chat., • Become proficient in our client systems to provide high-quality service., • Collaborate with team members to ensure efficient resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-focused attitude., • Willingness to learn new tools and technologies suitable for a remote work environment., • Self-motivated, proactive, and adaptable in a fast-paced setting., • Open to relocating to Bulgaria for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative. This position offers the incredible perk of paid relocation to Greece, giving you the chance to enjoy a beautiful environment while making a meaningful contribution to our customer service team. Your Role: • Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care., • Effectively communicate through multiple channels such as phone, email, and chat., • Familiarize yourself with our client systems to provide top-notch service efficiently., • Collaborate with team members to achieve timely resolutions for customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-focused approach., • Willingness to learn new technologies and tools suited for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Norwegian and eager for a fantastic opportunity to work abroad? At Mercier Consultancy MD, we are excited to welcome a committed and enthusiastic Norwegian Speaking Customer Representative. This role offers the incredible benefit of paid relocation to Greece, where you can enjoy a beautiful environment while helping our clients with their needs. Your Role: • Deliver outstanding customer support to Norwegian-speaking clients, ensuring all inquiries are addressed with care and professionalism., • Communicate effectively through a variety of channels, including phone, email, and chat., • Become familiar with our client systems to provide efficient and high-quality service., • Collaborate with your team to ensure the prompt resolution of customer issues., • Fluency in Norwegian (both written and spoken) is required for effective communication with clients., • Strong interpersonal and communication skills, with a focus on customer satisfaction., • Willingness to learn new tools and technologies tailored for remote work., • Self-motivated, proactive, and comfortable in a fast-paced environment., • Open to relocating to Greece for this remarkable opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to offer the position of German Speaking Customer Representative with the attractive benefit of paid relocation to Greece! This is a fantastic opportunity to experience a vibrant new culture while providing top-notch customer support to our clients. Your Role: • Deliver exceptional customer service to German-speaking clients, addressing their inquiries with professionalism and care., • Utilize various communication channels, including phone, email, and chat, to assist customers effectively., • Become proficient with our client systems to ensure accurate and efficient service., • Collaborate with colleagues to ensure timely resolutions of customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong interpersonal skills and a commitment to customer satisfaction., • Eager to learn and utilize new tools and technologies in a remote work setting., • Self-motivated, proactive, and capable of thriving in a fast-paced environment., • Willingness to relocate to Greece for this incredible opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to introduce openings for Irish Speaking Customer Support Representatives in Sofia. This role offers a unique opportunity for individuals who are fluent in Irish and are committed to delivering exceptional customer service. As part of our dynamic team, you will engage with our Irish-speaking clients, assisting them with inquiries and providing solutions to ensure a high-quality customer experience. • Provide outstanding customer support to Irish-speaking clients through phone, email, and chat., • Address inquiries regarding our products and services, ensuring clear and accurate communication., • Troubleshoot and resolve customer issues effectively, maintaining a focus on customer satisfaction., • Document customer interactions and maintain detailed records for future reference., • Collaborate with internal teams to enhance service delivery and improve customer experience., • Stay informed about product knowledge and updates to assist customers effectively., • Fluency in Irish (both written and spoken); English language skills are an advantage., • Previous experience in customer service or a related field is preferred., • Strong communication and problem-solving skills with a customer-centric approach., • Ability to handle multiple tasks in a fast-paced environment., • Familiarity with customer support software is a plus., • A positive attitude and a willingness to learn and grow., • Attention to detail and strong organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and seeking a rewarding opportunity to work remotely from Greece? At Mercier Consultancy MD, we are excited to bring aboard a dedicated and enthusiastic German Speaking Customer Representative. This remote position allows you to work from the comfort of your home while contributing to our exceptional customer service. Your Role: • Deliver outstanding customer support to German-speaking clients, ensuring their inquiries are handled efficiently and professionally., • Communicate effectively through various channels, including phone, email, and chat., • Become proficient in our client systems to provide high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a commitment to delivering excellent customer service., • Ability to learn new technologies and tools for effective remote work., • Self-motivated, proactive, and able to adapt to a fast-paced working environment., • Prior experience in customer service is a plus but not mandatory., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Danish and eager for a fulfilling opportunity that allows you to work (remotely) from Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Danish Speaking Customer Representative. This role offers the exciting benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while delivering excellent customer service. Your Role: • Provide outstanding customer support to Danish-speaking clients, addressing inquiries with professionalism and empathy., • Communicate effectively through multiple channels, including phone, email, and chat., • Learn and navigate our client systems to ensure high-quality service., • Collaborate with your fellow team members to ensure swift resolution of customer issues., • Fluency in Danish (both written and spoken) is essential for effective client communication., • Strong communication skills and a genuine customer-focused attitude., • Willingness to learn new tools and technologies suitable for remote work., • Self-motivated, proactive, and adaptable to a dynamic work environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch or Flemish and looking for an exciting new opportunity? At Mercier Consultancy MD, we are seeking a passionate Dutch/Flemish Speaking Customer Representative ready to relocate to vibrant Sofia, Bulgaria! This role offers you the chance to immerse yourself in a dynamic city culture while providing top-notch customer service to our clients. Your Role: • Deliver exceptional customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Use various communication channels, including phone, email, and chat, to assist customers effectively., • Become proficient with our client systems to deliver efficient and high-quality service., • Work collaboratively with your team to ensure timely resolutions of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills with a focus on customer satisfaction., • Willingness to learn new tools and technologies for customer support., • Self-motivated, proactive, and able to thrive in a growing environment., • Willingness to relocate to Sofia, Bulgaria, for this promising opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch or Flemish and seeking an exciting opportunity to work remotely with the added benefit of relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative. This position offers exciting career prospects while enabling you to experience the beautiful lifestyle of Greece through our relocation package. Your Role: • Provide excellent customer support to Dutch/Flemish-speaking clients, ensuring inquiries are handled with care and professionalism., • Communicate effectively through various channels, such as phone, email, and chat., • Become proficient with our client systems to deliver efficient and high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is crucial for effective communication with clients., • Strong communication skills paired with a commitment to customer satisfaction., • Willingness to learn and adapt to new tools and technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a dynamic environment., • Willingness to relocate to Greece as part of this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Are you fluent in Dutch and seeking a rewarding opportunity that lets you work remotely from Greece? At Mercier Consultancy MD, we are on the lookout for a dynamic and enthusiastic Dutch Speaking Customer Representative. This position includes the remarkable benefit of paid relocation to Greece, where you can immerse yourself in a beautiful environment while advancing your career in customer service. Your Role: • Deliver outstanding customer service to Dutch-speaking clients, handling inquiries with care and professionalism., • Communicate effectively through various platforms including phone, email, and chat., • Eagerly learn and navigate our client systems to provide top-notch support., • Collaborate with team members to ensure customer issues are resolved promptly., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented approach., • Willingness to learn new technologies and tools for a remote work environment., • Self-motivated, proactive, and adaptable to a fast-paced setting., • Open to relocating to Greece for this unique opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch and looking for an exciting opportunity to work with us at Mercier Consultancy MD? We are in search of a dedicated and enthusiastic Dutch Speaking Customer Representative. This role includes the fantastic benefit of paid relocation to Greece, providing you with a chance to experience a vibrant culture while contributing to our customer service excellence. Your Role: • Deliver exceptional customer support to Dutch-speaking clients, addressing their inquiries promptly and professionally., • Communicate effectively through various channels, including phone, email, and chat., • Become familiar with our client systems to ensure high-quality service delivery., • Work collaboratively with your team to ensure the timely resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills focused on customer satisfaction., • Willingness to learn and adapt to new technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner. • Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat., • Handle inquiries related to our products and services, ensuring accurate information is communicated., • Resolve customer complaints and concerns with a focus on customer satisfaction., • Maintain records of customer interactions, documenting any necessary follow-up actions., • Collaborate with cross-functional teams to improve processes and enhance the customer experience., • Stay informed on product knowledge to effectively assist customers., • Fluency in Danish (both written and spoken); English proficiency is a bonus., • Prior experience in customer service or support roles is preferred., • Strong communication skills and a customer-oriented mindset., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or tools is an advantage., • Willingness to learn and adapt to new systems and procedures., • Detail-oriented and highly organized., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Portuguese and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are thrilled to invite a passionate and dedicated Portuguese Speaking Customer Representative. This position comes with the amazing benefit of paid relocation to Greece, enabling you to enjoy a vibrant lifestyle while contributing to our customer service excellence. Your Role: • Provide exceptional customer support to Portuguese-speaking clients, addressing their inquiries with professionalism and care., • Communicate effectively through various channels including phone, email, and chat., • Familiarize yourself with our client systems to deliver outstanding service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Portuguese (both written and spoken) is essential for effective communication with clients., • Excellent communication skills and a strong customer-oriented approach., • Eagerness to learn new tools and technologies adapted for remote work., • Self-motivated, proactive, and capable of thriving in a dynamic environment., • Open to relocating to Greece for this amazing opportunity!

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch and looking for a new adventure? At Mercier Consultancy MD, we are excited to invite a dedicated and enthusiastic Dutch Speaking Customer Representative to join our team with the opportunity for relocation to Sofia, Bulgaria. This position presents an incredible chance to experience a vibrant city while contributing to our customer service excellence. Your Role: • Deliver outstanding customer support to Dutch-speaking clients, ensuring their inquiries are addressed with professionalism., • Communicate effectively through various channels such as phone, email, and chat., • Become familiar with our client systems to provide high-quality assistance., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills, with a focus on customer satisfaction., • Willingness to learn new technologies and tools suitable for remote and in-office work., • Self-motivated, proactive, and capable of thriving in a dynamic environment., • Open to relocating to Sofia, Bulgaria for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and looking for a fantastic opportunity to work remotely from Greece? At Mercier Consultancy MD, we are excited to welcome a dedicated and enthusiastic German Speaking Customer Representative. This position offers the incredible benefit of paid relocation to Greece, allowing you to enjoy a wonderful lifestyle while contributing to our client success in the customer service domain. Your Role: • Provide outstanding customer support to German-speaking clients, addressing inquiries with expertise and care., • Communicate effectively via multiple channels, including phone, email, and chat., • Learn and engage with our client systems to deliver exceptional service., • Collaborate with team members to ensure efficient resolution of customer issues., • Fluency in German (both written and spoken) is essential for effective client communication., • Excellent communication skills and a customer-centric approach., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and capable of thriving in a dynamic environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

📣 A bit about the role. Do you love collaborating with a diverse set of teams to deliver critical and high-impact projects, to help build one of Europe’s fastest growing DTC brands? If your tail is wagging, keep reading… As part of the Strategy team, reporting to the Head of Strategy, you’ll play a key role in bringing Butternut Box and our sister brand Marro, to new markets across Europe and beyond. You’ll help make sure we bring the highest quality to everything we do at Butternut, to allow us to continue to scale over the years and decades ahead. We’re building a multi-generational business and this role will be pivotal to making that happen. We're looking for a self starter with extremely high attention to detail, an organisational powerhouse, who is able to influence and motivate a variety of teams each with varying priorities. You'll have ownership of our international market launches from the very beginning and will be responsible for managing them until they're integrated into the wider business. You’ll play a key role in making judgements and the freedom to continually question and optimise the way that we do things, to help us always strive for better. If you’re someone who is comfortable with a dynamic workload, thriving on complex stakeholder management and throwing yourself into chunky projects to get them delivered, we want to hear from you. 🌿 In this role, you can expect to: Plan and deliver new market launches, guiding teams from all across the business to deliver successful outcomes (70%) • Manage multiple international launch projects at once from kick-off to Day 1 launch, identifying interdependencies, mapping out timelines and ensuring risks don’t materialise into blockers., • Ensure the long term ambitions of Butternut and Marro are being prioritised in decision making throughout a launch (thinking on a 10 year time horizon at least), • Champion and celebrate the wins of your peers in the project teams, keeping everyone engaged and excited about launches (helping dogs and cats live happier and healthy lives is exciting) 🙌., • Manage day-to-day action tracking and stakeholder comms and reporting., • Facilitate the necessary project meetings and working sessions to keep everyone aligned., • Manage and present company-wide communication on major project milestones., • Once a market is up and running, act as the representative of that market in all global forums until a country manager and local team are fully onboarded and integrated into the business., • Act as an ambassador of our Butternut culture in all you do, channelling this into new markets but leaving space for localisation and cultural nuance. Bring rigour and quality to our international expansion process (30%) • Design and codify delivery playbooks, templates and tools to support ‘best practice’ project execution for Butternut globally, including the smart use of AI to make our launches more efficient., • Seek ways to improve on our company operating processes and rhythm, helping us to run more efficiently and stay on track towards company goals as we become increasingly international., • Ensure that resources (ie. time, people, budget) are managed efficiently whilst keeping quality, our customers and the brand a priority. 👋 A bit about you. • Experienced and assured in your abilities (must have 5+ years of experience in a strategic role, ideally leading on complex programmes with multiple stakeholders)., • Relevant experience managing multiple high visibility cross-functional projects (simultaneously) from start to finish - this could be internally or in a client facing role as a consultant or project manager., • Holds exceptionally high standards for operational excellence and makes things happen., • Excellent communication skills - ability to present information and stakeholder expectations succinctly and clearly, in the best way to suit and influence your audience., • A highly analytical problem-solver - not afraid to roll up your sleeves and get stuck into a complex question., • Excellent at managing stakeholders, including Senior Leadership - demonstrated ability to work with a variety of teams with different ways of working (such as Brand & Creative, Marketing, Product Development, Procurement & Supply Chain, Digital Product, Technical, Ops.), • A good understanding of commercial and financial KPIs, ideally in a DTC setting, and the impact actions may have on them., • Highly skilled at Excel, Google Sheets, Google Slides / Powerpoint and project management tools required to build out timelines and track tasks and actions., • Ideally, holding a Project Management qualification - Prince2, Agile PM, APMP, PMI or similar. However, for the right person Butternut would sponsor this. 📢 Our interview process: • Application review, • Initial call (45 minutes): Introductory chat with our Recruiter., • Take home task: This will be sent to you via email and will be used to understand more about your technical skills., • Technical interview (45 minutes): Remote interview where you’ll be asked a number of scenario and competency based questions., • Final interviews (45 minutes) : In person interviews in our office in White City where we will want to understand how your values align with our business values. 🐶 A bit about us. At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. #LI-Hybrid As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment. Our goal is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us. 🙌 A bit about what we offer. • 25 days holiday (plus 8 bank holidays) and an additional day for every year of service, • 5 paid 'paws' days per year to support to learning and/or wellbeing, • £500 personal learning & development budget, • Butternut Box employee discount, • Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave), • BEST OFFICE EVER, • Flexible working hours and work from home options, • Cycle to work scheme, • Pension with NEST, • Private Medical Insurance with Vitality, • Private Dental Insurance with Bupa, • Time off for fertility treatments and pregnancy loss, • Paid sabbaticals for squad members with 5 or more years at Butternut, • Discounted gym access through MyGymDiscounts, • Lots of office dogs (Ajax, Brio, Basil, Chorizo, Lenny, Jasper, Peggy, Pip and many more….) ❗️A few things to note: • Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives., • As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance., • We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. #LI-Hybrid

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. ????? £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German. What’s in it for you? • Salary: £25,000 - £35,000, • Location: Fully remote - work from anywhere in the UK., • Language Skills: Use your German every day while building your IT career, • Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more, • Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base, • Stability: Support a long-term customer with consistent demand and ongoing projects What you’ll be doing: • Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools, • Troubleshooting hardware, software, network, and Microsoft 365 issues, • Logging and managing tickets through to resolution, • Escalating more complex issues to senior engineers when needed, • Keeping users informed and ensuring a high level of customer service throughout, • Working closely with internal UK-based teams to maintain smooth service delivery What we’re looking for: • Fluency in spoken and written German: native or business-level essential, • Experience in a 1st or 2nd line IT support role (MSP experience a bonus), • Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting, • A calm, confident communicator who is able to support users with empathy and clarity, • Someone who’s proactive, reliable, and comfortable working independently from home This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.