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Fraud Specialist – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: Various 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority #Priority

Join us as a Specialist Customer Care – Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters. This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week). To be successful as a Specialist Customer Care – Intermediary Mortgage Expert, you should have: • Proven experience delivering excellent customer service in a telephony-based environment., • Effective stakeholder management skills, with the ability to build relationships and set clear expectations., • Excellent operational efficiency with the ability to confidently multitask and manage competing priorities. Some other highly valued skills may include: • Mortgage knowledge - an understanding of mortgage products, processes, and policies. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities • Provision of customer service through various communication channels including chat, email and phone., • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case., • Collaboration with teams across the bank to align and integrate customer care processes., • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas., • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations., • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments., • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders., • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

An exciting new career opportunity in Property Management with one of the market leaders in Scotland! This service based Property role is open to candidates with transferrable experience from other industries so is an excellent career opening…with full training included. Working in a professional office environment your role will involve working as part of a team providing Property Management (Factoring) services to homeowners across Glasgow and the West of Scotland. Key duties will include: • Acting as a key point of contact for clients regarding any issues at their property developments - delivering high quality customer service and building relationships, • Communicating professionally via phone and email contact alongside face to face meetings, • Organising and taking ownership of repairs and maintenance works to property developments – communicating with trades/contractors and providing regular updates to homeowners, • Overseeing gardening and cleaning services to property developments, resolving any issues and liaising with clients + suppliers, • Visiting property developments alongside Team Managers to carry out property inspections and meetings with homeowners, • All connected office admin including handling billing queries and insurance claims, • Building strong relationships with clients, contractors and colleagues – complaints handling where required. Candidates should have previous experience in service based roles with good all-round communication and problem solving skills. It’s also important that you work well in a team and have confident office admin/IT abilities, a driving licence is preferred. In return you can look forward to a great working environment with lots of support, career progression opportunities and a good work life balance. This is a full time permanent position working 9am-5pm Monday to Friday based in Glasgow city centre. Excellent start salary between £23-25k based on experience with superb benefits package including private healthcare, and full support in Property qualifications. Apply with CV today or call Douglas Robertson for an informal first chat.

About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. About the Role We’re seeking an airline fares and ticketing Specialist who blends technical expertise with creative thinking. This role covers the full pricing lifecycle—from fare strategy and filing to ticket issuance—while navigating the complexities of multiple currencies, PCCs, and global markets which involves analysing bookings, market trends, competitor pricing, and customer demand to identify opportunities to maximise revenue while delivering cost savings to clients. The specialist works closely with revenue management, sales, and distribution teams to support promotional pricing, new market launches, and special projects. Success in this role requires strong attention to detail, analytical thinking, and a solid understanding of airline fare rules, net fare contracts, corporate fare construction, and ticketing logic. If you’re someone who enjoys solving pricing puzzles, challenging traditional approaches, working in a fast-paced environment and ensuring fares work at the point of sale, this role is for you. Skills & Experience • Proven experience in airline fares, pricing, and ticket issuance, • Strong understanding of fare rules, airline nett fare contracts and corporate fare contracts fare construction, and ticketing logic, • Experience working with multiple currencies and multiple PCCs, • High level of GDS experience, • Creative, analytical thinker with strong attention to detail, • Effective communicator who collaborates well across teams internally and externally, • Able to manage priorities in a fast-paced, deadline-driven environment, • Approachable and flexible outlook. Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. What to expect from the recruitment process • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;, • If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at

Consultant Gynaecologist Location: Fully Remote (UK) Minimum Commitment: 8 hours per week Salary: £190,000 – £210,000 FTE (pro rata) About the Opportunity We are seeking a Consultant Gynaecologist with a particular interest in pain management to join a digital-first specialist provider. You will assess and manage patients with endometriosis, pelvic pain, fibroids and complex women’s health symptoms within an innovative prescribing framework. The Role • Remote consultations, • Management of chronic pelvic pain and complex gynaecological conditions, • Structured multidisciplinary support, • Full GMC Registration, • GMC Specialist Register (Gynaecology), • Willingness to undertake additional pain training To express interest or find out more: Email: Camila – Call: 02392 384 900 for a confidential chat

Trainee Technical Sales Manager Horticulture Field Based - UK Wide (Region Allocated) DOE + Company Car Love horticulture and ready to take the next step? Enjoy talking to growers and solving problems? Looking to move into a technical, customer-facing role with long-term progression? This is an entry-level opportunity for someone looking to build a career in technical sales within horticulture. You'll join an experienced team, receive hands-on training, and gradually take responsibility for your own customer base as your confidence and knowledge grow. What's in it for you? • Clear progression, • Company car and full expenses, • Structured training and development, • Opportunity to learn from experienced technical sales professionals. As a Trainee Technical Sales Manager, you'll work alongside experienced team members, shadowing customer visits, learning product knowledge and developing your technical confidence. While the role is advertised UK-wide, depending on your location, you'll be assigned a specific region, where you'll begin to manage customer relationships and carry out visits independently. Day-to-day, you'll be: • Shadowing technical sales colleagues on customer visits, • Learning how to support growers with technical advice and product recommendations., • Gradually taking responsibility for your own customer accounts, • Visiting commercial growers and understanding their crops and challenges, • Supporting sales activity and account development, • Recording visit notes and updating internal systems About You • A relevant horticulture qualification, • Some experience (+1 year) in horticulture, growing, agronomy or a related sector., • Comfortable talking to growers and building relationships., • Keen to learn technical products and commercial sales skills., • Organised, motivated and happy working independently in the field. For an informal chat, call me, Sarah, on 01780 480530, email , or message me on LinkedIn. Don't worry if your CV isn't fully up to date, just send what you've got, and we'll take it from there. JBRP1_UKTJ

CMS Recruitment limitedare currently recruiting forbilingual customer servicerepresentatives on behalf of an international logistics client ; Youll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently inEnglish languageandsecond language (German), both verbal and written. Responsibilities : • Providing professional and efficient customer sales and service in all duties, • Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements, • First contact resolution of customers and clients queries, requests, orders and complaints, • Proactively contact existing and potential customers with the aim of up-selling products, • Previous contact centre experience is ideal, • Good proficiency and navigation skills around a pc, excellent keyboard skills, • Good telephone manner with a clear speaking voice, • Good communication skills and the ability to build rapport with the customer, • Ability to work well in a team As a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both German and English. Your core skills in communication and phone etiquette will enable you to effectively address customer inquiries and resolve issues. With premium abilities in data entry and multilingual communication, you will enhance our service quality and efficiency. Your analytical skills will also play a vital role in understanding customer needs and improving service delivery. Join our team to make a significant impact in a dynamic customer-focused environment. Apply now by sending across an up to date CV! JBRP1_UKTJ

You'll be a senior developer on our in-house travel management platform, working across the full stack — from React frontends to Node.js APIs and background processing services that handle live travel data. The platform spans Linux and Windows environments, including containerised services running on Docker. The role involves real-time problem diagnosis, complex data transformation across multiple databases, and a high degree of autonomy. You'll be expected to own technical decisions, independently investigate and resolve issues across the entire stack, and operate as a trusted point of escalation when things go wrong. This is a hands-on technical role with genuine responsibility. About Us: CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to our customers. Headquartered in Australia, we provide local services solutions to clients across the globe. Key Responsibilities: • Build and maintain features across React frontends and Node.js/NestJS APIs, • Develop and support background processing services that ingest and transform travel data from external systems, • Write and optimise complex SQL across PostgreSQL and MS SQL Server databases, • Investigate and resolve production issues end-to-end — from browser through API to database and background processors, • Drive forward platform modernisation initiatives as they are prioritised Skills & Experience : • 3+ years commercial experience with Node.js and TypeScript, • Strong SQL skills — complex queries, relational schemas, multi-database environments (PostgreSQL and/or MS SQL Server), • React (hooks, functional components), • Experience transforming and mapping complex data structures (XML, JSON), • Git — confident with branching, conflict resolution, • Familiarity with NestJS, tRPC, or similar API frameworks is a strong plus, • Experience with background processing patterns (queues, cron jobs, webhooks) is highly valued Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. What to expect from the recruitment process : • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;, • If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at Please note that this role requires a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and a DBS check. Do not apply if you are not willing to undergo these conditional background checks, this continually applies during the course of your employment. You can read about SC on the government site - ___

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do • Respond to customer requests via telephone, email, and web chat, • Log all requests using the appropriate call logging software, • Resolve issues or provide advice and guidance where possible over the phone, • Assign calls to the relevant support teams when needed, • Action Back Office requests when required, • Advise customers and support teams on known problems/workarounds, • Keep customers updated on the progress of their request or incident, • Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring • Excellent communication skills, both verbal and written, • A genuine passion for delivering great customer service, • Willingness to learn and adapt, • Ability to work independently and as part of a team, • Strong problem-solving skills, • Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! JBRP1_UKTJ

As a Customer Service Specialist, you will deliver efficient and effective support to customers across multiple communication channels, including email, live chat, telephone, and online forms, with an emphasis on achieving first-contact resolution. Assist with any other administrative duties to prom

Customer Service Advisor (Zero Carbon Living) Location: Glasgow or Bristol Team: OVO Care, Account Management Salary banding: Starting base salary of £25,086, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker depending on previous experience! Experience: Learner - customer-facing in a service environment, with digital experience and problem-solving skills advantageous Working pattern: Full-time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role This role in 3 words: Fun, rewarding, and customer-centric Top 3 qualities for this role: Communication, great teammate, and creative thinking Where you’ll work: At OVO, we understand that a one-size-fits-all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection, and teamwork. You’ll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first seven weeks), and then at least two times a month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together. With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback, and proactively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customers’ needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You’ll resolve customer inbound queries through calls, web chat, WhatsApp, and emails. Your key outcomes will be: • Engaging with OVO’s customers, communicating with passion across phone, email, and web chat contacts - Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact - Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad - Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad - Autonomously manage your day, ensuring the overall objectives of the squad are achieved - Prepare, attend and actively contribute at squad meetings as appropriate - Identify and implement continuous improvement efforts in both squad ways of working and customer experience - Be an OVO ambassador, promoting our range of products and services to customers - Be empowered to have strong conversations to promote our products and services that we offer to our customers to help promote Zero Carbon Living - Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You’ll be successful in this role at OVO if you... • Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement - Demonstrate our OVO values and be an advocate of Plan Zero - Have experience in cross-selling - Enjoy working as part of a team, but also thrive independently Let’s talk about what’s in it for you As well as a base salary of £25,086, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you’ll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO… and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days' holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance, depending on your career level, critical illness cover, life assurance, health assessments, and more. For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more. For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations. For your home Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing... We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible

Associate & Principal Landscape Architects - Planning Focus (Multiple Roles) Salary: Principal 50,000 - 60,000 | Associate 60,000 - 70,000 + 5k car allowance Location: Dublin Sector: Landscape Architecture / Planning We are partnering with a nationally recognised consultancy to recruit several Associate and Principal Landscape Architects with a strong planning bias. With offices across the UK and a diverse project pipeline, from local developments to Nationally Significant Infrastructure Projects, this is an exciting opportunity to join a high-performing team delivering landscape-led solutions on major schemes. If you are experienced in LVIA/TVIA, passionate about planning, and looking for progression within a collaborative multi-disciplinary environment, we want to hear from you. Key Responsibilities: - Lead and support landscape planning projects, including LVIA, TVIA and environmental impact assessments. - Carry out site surveys, field analysis, and prepare high-quality reports and technical documentation. - Act as a trusted advisor to clients, strengthening relationships and delivering clear, confident communication. - Mentor and guide junior team members, contributing to team development and technical excellence. - Manage project budgets, programmes, deliverables, and contribute to efficient project delivery. - Work collaboratively with multi-disciplinary teams to achieve environmental, social, and design outcomes. Experience & Skills Required: - Strong experience in landscape planning, LVIA/TVIA, and environmental impact assessment. - Excellent understanding of the UK planning system. - Proven project management capability, including financial and programme oversight. - Proficiency in AutoCAD and Adobe Creative Suite preferred, GIS/Revit/ProjectWise experience beneficial. - Confident communicator with experience leading meetings, workshops, and client discussions. Qualifications: - Chartered Landscape Architect (CMLI). - Landscape Institute accredited Bachelors, Diploma, or Masters degree. - Full UK driving licence. How to Apply: To be considered, please email your CV and portfolio to Sadie Nixon at (url removed), or call (phone number removed) for a confidential chat

Experience in handling chat and email support is a strong advantage. Customer Support Virtual Assistant – Chat & Email Handling. This role is pivotal in ensuring an exceptional customer experience through efficient handling of chat and email inquiries.