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Fraud Specialist – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: Various 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority #Priority

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

Are you an experienced finance professional looking to lead and make a positive impact in local government? Stirling Council are currently seeking a dynamic, experienced Finance Team Leader to join our Service Accounting team. As one of the Finance Team Leaders for the Service Accounting Team, you will help provide managerial, operational and strategic leadership for the team. You will develop work with the Finance Service Manager to ensure data & analysis are provided to service leaders in a timely and accurate manner to allow leaders to continue the effective financial management of the Council’s resources. Key responsibilities will include supporting & overseeing the provision of high-quality management information and professional advice to senior managers including building strong relationships. Additionally, you will be responsible for streamlining processes and ensuring finance policies are in line with the council’s financial regulations and the code of practice. The successful candidate will be a qualified Accountant, with post qualification experience and continued professional development in these key areas. They will also be able to demonstrate experience of delivering professional financial support services, and experience of leading a team of finance staff. Experience of Oracle Fusion would be advantageous. Working for a local authority is challenging but rewarding and the successful candidate will have the opportunity to be involved in a diverse range of activities and projects and will help drive the service forward at a time of significant change and transformation. If you’d like an informal chat about the role, please email Lucy Devlin, Finance Service Manager, (devlinl@stirling.gov.uk) so this can be arranged. The successful candidate will be required to undertake Level 1 Disclosure check. If your application is progressed after the interview, you will be asked to complete the form and have your details verified. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. Job Description Additional Salary Information Stirling Information The Benefits • 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles., • Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week, • Biennial incremental progression until top of your payscale is reached, • Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/, • Up to 6 months full sick pay and 6 months half pay dependent on length of service, • Carers Leave, • Up to 4 weeks paid Paternity Leave, • Access to Health & Wellbeing support, • Ongoing opportunities for Learning & Development, • Cycle to Work Scheme, • Lift share Scheme, • Car Lease Scheme, • Technology Benefit Scheme

Are you an experienced finance systems professional looking to make a positive impact in local government? Stirling Council are currently seeking a dynamic, experienced, systems accountant to join our Corporate Finance team. As the Systems Accountant, you will provide excellent financial systems support to promote Stirling’s ambitions to deliver the best outcomes for our communities. You will provide a comprehensive accountancy, and systems support service to a range of customers across the finance department and the wider council teams. Key responsibilities will include being the finance lead for council finance systems including the main finance system (Oracle Fusion). You will have responsibility for maximising efficiency and effectiveness of financial business processes, ensuring these are accurate, controlled and aligned to the councils’ financial regulations and the code of practice. This is an opportunity to review and develop current processes and practices to enhance service outcomes through robust financial controls, best practice and analysis. Reporting to the Finance Team Leader, you will be the key point of liaison between finance, IT and business change teams. You will also partner with other services regarding interfaces, upgrades, training, financial reporting, internal controls & compliance. You will contribute to the financial planning and year end accounts processes. The successful candidate will be a qualified Accountant, with post qualification experience and continued professional development in these key areas. You will also be able to demonstrate experience of delivering professional support services. This will include a combination of finance, systems, analytical and personal skills to optimise and develop systems for current and future business needs. Experience of Oracle Fusion would be advantageous. Working for a local authority is challenging but rewarding and the successful candidate will have the opportunity to be involved in a diverse range of activities and projects and will help drive the service forward at a time of significant change and transformation. If you’d like an informal chat about the role, please email Linda Devine, Finance Service Manager, (devinel@stirling.gov.uk) so this can be arranged. The successful candidate will be required to undertake Level 1 Disclosure check. If your application is progressed after the interview, you will be asked to complete the form and have your details verified. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. Job Description Additional Salary Information Stirling Information The Benefits • 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles., • Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week, • Biennial incremental progression until top of your payscale is reached, • Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/, • Up to 6 months full sick pay and 6 months half pay dependent on length of service, • Carers Leave, • Up to 4 weeks paid Paternity Leave, • Access to Health & Wellbeing support, • Ongoing opportunities for Learning & Development, • Cycle to Work Scheme, • Lift share Scheme, • Car Lease Scheme, • Technology Benefit Scheme

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS. A fantastic opportunity has arisen for a Challenge Events Assistant to join the fundraising team to play a key role in CHAS’ More Than a Hospice Appeal - an ambitious, once‑in‑a‑generation campaign to change the future of care for children who will die young. Challenge events are some of the most exciting and fast-paced fundraising activities at CHAS – from running events and virtual challenges to adrenaline-fuelled experiences. This role is hands-on and varied. One day you might be supporting participants preparing for their first marathon, and the next you could be at an event pit stop, setting up, welcoming supporters, and keeping energy high throughout the day with a team of volunteers. During event season, you’ll often be out and about, attending events, working occasional weekends, and being part of the buzz that comes with live events. At the same time, there’s a strong administrative and planning side – coordinating logistics, managing data, responding to supporter queries, and helping ensure every event runs smoothly behind the scenes. It’s a role for someone who enjoys being busy, can adapt quickly, and is just as comfortable with spreadsheets and emails as they are cheering participants across a finish line. Key Responsibilities Working within the culture, ethos and philosophy of CHAS, you will assist the Mass Participation Events Manager with the management and evaluation of challenge events and the recruitment and stewardship of supporters. Key responsibilities include: · Assisting with the management of in-person challenge events, including liaising with third party event organisers, suppliers and attendance on the day · Assisting with the development of the virtual events programme, stewarding participants through social media and answering queries · Producing copy to promote events for website, social media, press and email · Assisting with the recruitment of supporters for events in the challenge event calendar, and stewarding them to raise as much as possible for CHAS · Assisting with event research · Administration About You In order to help CHAS achieve our goal of reaching every family in Scotland that needs us, you will have: · Experience of fundraising / events or HNC level qualification (or equivalent) in either Public Relations, Marketing, Media, Communications, Event Management, Fundraising or related discipline · Demonstrable working knowledge of Microsoft Office or similar packages · Demonstrable experience of keyboard skills and maintaining information databases · Good communication skills to deal with staff, volunteers and general public in an appropriate and effective manner · Competent on social media · High level of accuracy and numeracy skills, as this role requires cash handling · Demonstrable attention to detail · Planning and organising skills for effective management of event calendar · Experience in an office and customer services environment · Driving Licence and access to a vehicle. About CHAS At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Challenge Events Assistant, you will be instrumental in achieving this vision. We offer · Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and onsite in Edinburgh and Glasgow. CHAS offers flexible and family friendly working. and are happy to discuss working arrangements that work for you! · Development Opportunities: exposure to a variety of fundraising activities · Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills. · Comprehensive Benefits: Including generous annual leave and pension, access to Blue Light discounts, and health and wellbeing support. Further Information and How to Apply If this sounds like you, we would love you to apply! Follow the link to find more information including: · Full job description · Full list of benefits · Contact details to arrange an informal chat with the hiring manager. · Contact details for support with the recruitment process. To apply you will be asked to answer a couple of questions and submit your CV or complete our full application form. Provisional interview date of 16 June This post is subject to a level 1 Disclosure check. This is a temporary post for 12 months (opportunity available temporarily due to secondment). Driving is a requirement as part of this role, as our events and activities take place right across Scotland and our teams are based in different locations. You’ll often need to travel to event sites, sometimes carrying equipment or materials, and occasionally transporting cash safely between locations. Being able to get yourself (and what you need) to where the action is means you can support events effectively, respond quickly to challenges, and help create the best possible experience for our participants and volunteers.

Are you an experienced professional accountant looking to make a positive impact in local government? Stirling Council are currently seeking a detail oriented, technical, Corporate Accountant to join our Corporate Finance team. As the Corporate Accountant, you will provide a comprehensive accountancy support service to a range of customers across the finance department and the wider council teams. You will be the professional finance lead for key council finance functions including capital, treasury management, VAT and the year-end accounts preparation in accordance with the Accounting Code of Practice. You will be the key liaison with external audit. You will lead on the development and monitoring of the Council’s capital programme, maintaining the fixed asset register, asset valuations and providing specialist advice on capital accounting and capital financing. You will have responsibility for preparing budgets and supporting the wider corporate team to provide support, resilience and segregation of duties across the key functional areas. This is an opportunity to review and develop current processes and practices to enhance service outcomes through robust financial controls, best practice and analysis. Reporting to the Finance Team Leader, you will be the key point of liaison between finance, external auditors and councils’ wider corporate functions. You will contribute to the council’s financial planning and production of year end accounts. You will also deputise for the team leader where necessary including attending various council committee meetings. The successful candidate will be a qualified Accountant, with post qualification experience and continued professional development in these key areas. You will also be able to demonstrate experience of delivering professional financial support services. This will include a combination of finance, systems, analytical and personal skills to deliver an effective corporate finance function to meet current and future business needs. Experience of Oracle Fusion would be advantageous. Working for a local authority is challenging but rewarding and the successful candidate will have the opportunity to be involved in a diverse range of activities and projects and will help drive the service forward at a time of significant change and transformation. If you’d like an informal chat about the role, please email Linda Devine, Finance Service Manager, (devinel@stirling.gov.uk) so this can be arranged. The successful candidate will be required to undertake Level 1 Disclosure check. If your application is progressed after the interview, you will be asked to complete the form and have your details verified. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. Job Description Additional Salary Information Stirling Information The Benefits • 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles., • Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week, • Biennial incremental progression until top of your payscale is reached, • Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/, • Up to 6 months full sick pay and 6 months half pay dependent on length of service, • Carers Leave, • Up to 4 weeks paid Paternity Leave, • Access to Health & Wellbeing support, • Ongoing opportunities for Learning & Development, • Cycle to Work Scheme, • Lift share Scheme, • Car Lease Scheme, • Technology Benefit Scheme

Are you an experienced finance professional looking to make a positive impact whilst developing your skills in local government? Stirling Council are currently seeking an adaptable Senior Accountancy Assistant with a keen eye for detail to join our Service Accounting team. As part of the team you will help support a number of service areas across Stirling Council. You will be a key aid to ensure the smooth running of day-to-day processes within the Service Accounting Team. This will involve undertaking a variety of tasks including but not limited to: reconciliation of accounts, month end reporting, budget setting & monitoring, journal entries & FOI inquiries. You will work with fellow team members to ensure that data & analysis are provided to service leaders in a timely and accurate manner to allow leaders to continue the effective financial management of the Council’s resources. The successful candidate will ideally be a part qualified Accountant. They will be able to demonstrate experience of delivering professional financial support services, as well as budgeting and month end reporting. Experience of Oracle Fusion would be advantageous. Working for a local authority is challenging but rewarding and the successful candidate will have the opportunity to be involved in a diverse range of activities and projects and will help drive the service forward at a time of significant change and transformation. If you’d like an informal chat about the role, please email Lucy Devlin, Finance Service Manager, (devlinl@stirling.gov.uk) so this can be arranged. The successful candidate will be required to undertake Level 1 Disclosure check. If your application is progressed after the interview, you will be asked to complete the form and have your details verified. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. Job Description Additional Salary Information Stirling Information The Benefits • 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles., • Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week, • Biennial incremental progression until top of your payscale is reached, • Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/, • Up to 6 months full sick pay and 6 months half pay dependent on length of service, • Carers Leave, • Up to 4 weeks paid Paternity Leave, • Access to Health & Wellbeing support, • Ongoing opportunities for Learning & Development, • Cycle to Work Scheme, • Lift share Scheme, • Car Lease Scheme, • Technology Benefit Scheme

UK Medical Lead – Weight Management / GLP-1 Part-Time | Fully Remote (UK Based) | £90–£120 per hour + Equity We are partnering with an innovative UK digital healthcare provider to appoint a Fractional UK Medical Lead to support the growth of a rapidly scaling remote weight management service. This is a senior clinical leadership opportunity for a doctor with strong experience in obesity medicine, metabolic health, endocrinology, or GLP-1 prescribing, combined with a solid understanding of telemedicine and online prescribing governance. The successful candidate will play a key role in developing safe, scalable prescribing frameworks and supporting high-quality patient care within a fast-moving digital health environment. The Role • Develop and refine GLP-1 prescribing protocols and clinical frameworks, • Support complex patient reviews and escalation pathways, • Contribute to governance, audits, and clinical safety processes, • Help ensure compliance within a UK private healthcare/CQC-regulated setting, • Work closely with operational, pharmacy, and product teams, • Translate clinical logic into scalable digital workflows and systems, • Support both asynchronous and synchronous consultation models Requirements • GMC registered doctor with an active UK licence to practise, • Strong experience in obesity management, metabolic health, endocrinology, or weight management, • Experience prescribing GLP-1 medications, • Good understanding of UK telemedicine and remote prescribing, • Experience with governance, audits, protocols, or clinical frameworks, • Comfortable operating within a fast-paced digital healthcare environment, • Commercially aware while maintaining high clinical standards Desirable Experience • Off-label GLP-1 protocol development, • Leadership experience within digital health or telemedicine, • Experience working with product/technology teams, • Startup or scale-up healthcare experience Package • £90–£120 per hour plus equity, • Fully remote role (UK based), • Flexible part-time commitment, • Opportunity to shape and scale a modern digital healthcare service For a confidential discussion, please get in touch. Email: Camila – cmader@compassltd.co.uk Call: 02392 384 900 for a confidential chat

Remote Community Moderator for Major Gaming Client – Work from Home, English and French.To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment.This industry leader is world-renowned - with gaming

CUSTOMER SERVICE REPRESENTATIVE OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: 22 June 2026 Salary: £27,081.60 (enhanced rate applies between 9pm 11pm) Job Type: Full Time Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am 18:00pm Monday Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. You will be invited to a short interview should your application be successful at the inital stage. Your CV must demonstrated 1 year telephony experience in handling inbound telephone calls. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential Values we look for you to have... Process Excellence • doing things well means something to you and you will always strive to improve on your work Collaboration, • you enjoy working with others and you like working as a team player Communication, • You can speak and write clearly and in a confident manner Emotional Intelligence, • You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others. Open-mindedness, • you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Critical thinking, • you are abl to think logically when making decisions Solution Orientation, • having a forward thinking mindset focused on resolving challenges Entrepreneurship, • taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Follow Dispute processes to ensure customer satisfaction Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Banks complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Here are our key benefits Perks at Work Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice Critical Illness up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If youre interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority TPBN1_UKTJ

Customer Service Advisor (Zero Carbon Living) Location: Glasgow or Bristol Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker depending on previous experience! Experience: Learner - customer-facing in a service environment, with digital experience and problem-solving skills advantageous Working pattern: Full-time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role This role in 3 words: Fun, rewarding, and customer-centric Top 3 qualities for this role: Communication, great teammate, and creative thinking Where you’ll work: At OVO, we understand that a one-size-fits-all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection, and teamwork. You’ll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first seven weeks), and then at least two times a month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together. With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback, and proactively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customers’ needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You’ll resolve customer inbound queries through calls, web chat, WhatsApp, and emails. Your key outcomes will be: • Engaging with OVO’s customers, communicating with passion across phone, email, and web chat contacts - Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact - Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad - Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad - Autonomously manage your day, ensuring the overall objectives of the squad are achieved - Prepare, attend and actively contribute at squad meetings as appropriate - Identify and implement continuous improvement efforts in both squad ways of working and customer experience - Be an OVO ambassador, promoting our range of products and services to customers - Be empowered to have strong conversations to promote our products and services that we offer to our customers to help promote Zero Carbon Living - Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You’ll be successful in this role at OVO if you... • Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement - Demonstrate our OVO values and be an advocate of Plan Zero - Have experience in cross-selling - Enjoy working as part of a team, but also thrive independently Let’s talk about what’s in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you’ll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO… and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days' holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance, depending on your career level, critical illness cover, life assurance, health assessments, and more. For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more. For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations. For your home Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing... We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible

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