Breakdown Call Handler & Security Monitoring
2 months ago
Hertford
We are seeking a versatile and proactive individual to join our team as a Recovery and Roadside Support Specialist with Security Monitoring Responsibilities. In this role, you will be responsible for providing assistance to vehicles in distress, offering towing, roadside repairs, fuel delivery, and other forms of support to stranded drivers. Additionally, you will play a vital role in ensuring the security of our premises by monitoring access and permitting staff to enter and exit as needed.
Position Overview for the Breakdown Call Handler & Security Monitoring:
As a Breakdown Call Handler, you will play a crucial role in our organisation by delivering exceptional customer service to drivers facing unexpected vehicle breakdowns. You will be responsible for receiving and handling incoming calls from distressed motorists, assessing their situations, and coordinating the dispatch of our service teams to their locations. Your empathetic and efficient response will be vital in ensuring that our customers receive prompt and professional assistance when they need it most.
You will be responsible for monitoring and ensuring the security of our facilities through the operation of security systems and surveillance equipment. Your primary duty will involve actively monitoring security cameras and access control systems to detect and deter unauthorised access, theft, vandalism, or other security breaches. Additionally, you will be tasked with responding to security alarms, conducting security checks, and liaising with law enforcement or emergency services when necessary.
Key Responsibilities for the Breakdown Call Handler & Security Monitoring:
· Receive incoming calls from drivers experiencing breakdowns.
· Gather essential information from callers, including location, vehicle details, and the nature of the issue.
· Provide reassurance and excellent customer service to ease the driver's concerns.
· Assess the urgency of each breakdown situation and prioritize accordingly.
· Coordinate with our service teams for efficient dispatch to the customer's location.
· Maintain accurate records of calls, actions taken, and service provider details.
· Keep customers informed of estimated arrival times and any updates.
· Monitor security cameras and access control systems to oversee the entry and exit of staff, visitors, and vehicles.
· Proactively identify and respond to security threats or breaches, including unauthorized access attempts, suspicious activities, or security system malfunctions.
Qualifications:
· Excellent communication skills and a strong customer service orientation.
· Ability to remain calm and composed in high-pressure situations.
· Empathetic and understanding, with the ability to provide reassurance to distressed callers.
· Quick thinking and problem-solving skills.
· Basic computer skills for data entry and record-keeping.
· Availability to work in shifts, including evenings, weekends, and holidays.
· Previous experience in a call centre or customer service role is a plus.
· DBS is preferred. Will do one on boarding.
What We Offer:
· Competitive compensation and benefits package.
· Comprehensive training to equip you with the necessary skills and knowledge.
· A supportive and collaborative team environment.
· Opportunities for growth and career advancement.
· The satisfaction of making a difference in the lives of those in need.
If you are a compassionate and quick-thinking individual with a passion for helping others, we want to hear from you. Join our team as a Breakdown Call Handler and be the lifeline for drivers in their time of need.
If you are Breakdown Call Handler & Security Monitoring and would like to apply for this exciting role with one of the region’s leading employers, make an application via this advert
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