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Are you passionate about creating exceptional customer experiences and turning customer insight into meaningful change? \n We're partnering with a leading global brand to recruit an experienced Customer Experience Lead to take ownership of a high profile customer experience programme across the European region. This is an initial 12 month contract with a real opportunity to be extended or become permanent within the organisation. \n This is a fantastic opportunity for an experienced CX professional who combines strong analytical capability with the ability to influence, engage and drive change. You'll use customer and dealer feedback to identify opportunities, shape improvement activity and ensure insight is translated into tangible outcomes across multiple European markets. \n Working across a complex network of internal teams, regional operations, distributors, dealers and external partners, you'll play a key role in continually evolving the customer journey and ensuring the voice of the customer remains at the heart of decision making. \n The role \n You'll be responsible for: \n\n • Leading customer satisfaction measurement and wider customer experience survey programmes.\n, • Analysing customer feedback, survey results and performance trends to identify opportunities and translate insight into clear recommendations.\n, • Developing and delivering customer experience improvement initiatives across European markets.\n, • Providing regular customer satisfaction performance reporting, insight and recommendations to senior leadership.\n, • Working with regional teams and dealer networks to agree targets, identify performance gaps and implement corrective action.\n, • Driving engagement with customer experience programmes and helping stakeholders understand how customer feedback can be used to improve performance.\n, • Supporting teams to better understand customer insight and turn it into practical action.\n, • Line management of one team member, supporting with their development and progress. \n, • Working collaboratively across the wider business to understand how new programmes and initiatives may impact the customer journey.\n, • Managing external CX suppliers, service levels and performance.\n, • Continuously evolving the pan-European Customer Experience Programme in line with changing customer expectations and market trends.\n, • Managing the Customer Experience budget and ensuring effective governance and control.\n\n About you \n We're looking for someone who can combine customer insight, commercial thinking and stakeholder influence. \n You'll ideally bring: \n\n • Previous experience within Customer Experience, Customer Insight, Voice of Customer or Customer Journey.\n, • Strong analytical skills and experience using customer feedback, survey results and KPI data to identify trends and opportunities.\n, • A track record of turning insight into practical improvement plans rather than simply reporting the data.\n, • Strong project management skills with the ability to manage multiple priorities.\n, • Excellent stakeholder management and influencing skills, including confidence presenting recommendations to senior audiences.\n, • Experience working across complex, multi-stakeholder environments.\n, • Commercial awareness and the ability to balance customer experience with wider business priorities.\n, • Experience managing external suppliers and service levels.\n, • Budget management experience.\n, • A collaborative, proactive approach and genuine passion for continuous improvement.\n\n Automotive experience would be advantageous, particularly experience working with dealer or distributor networks, but we're equally interested in candidates from other complex, customer led environments who can demonstrate highly transferable CX experience. \n Why this role? \n This isn't a traditional customer service role. \n It's an opportunity to take a strategic, insight led view of Customer Experience across Europe, working with multiple markets and stakeholders to understand what customers are telling the business and, importantly, make something happen as a result. \n If you're someone who loves

The Engagement Manager role is a services function role within the TEKsystems Global Services (TGS) Practice Delivery team and is responsible for managing one or more projects/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution for all customer engagements. The delivery function responsibilities vary from account to account, but a successful Engagement Manager is responsible for common activities such as on/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, risk & issue resolution and supporting other Delivery members within the account portfolio, and project/engagements. The Engagement Manager assumes accountability of meeting customer expectations, delivery assurance of scope of services, deliverables, and all-round outcomes from the engagements. The Engagement Manager is responsible for qualifying and quantifying the business value benefits from the project outcome throughout the engagement. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account team at the start of the project. Specific Requirements for this Role • Working from TGS office and/or Client sites in & around the location typically 3 days per week and flexible remote working from home 2 days per week, • Able to work independently, own initiative and guide and support other delivery member within the account portfolio, • Travel to other TGS and Client offices (UK & Europe) for face-to-face meetings on need basis, • Exposure to project delivery involving Data Engineering (Transformation and Analytics), • Exposure to project delivery with cloud service partner – AWS (Preferred), GCP or Azure, • Strong stakeholder management including cross region or functional teams, • Financial Services Industry and Project delivery exposure Key Responsibilities: • Delivery Management: Delivery of the Engagement, SoW requirements and deliverables as defined by customer., • Understand SoWs/MSAs and importance of staying on top of the engagement activities & deliverables to meet the expectations of the customer., • Collaborate with cross functional teams to manage risk, engagement scope, and deliver according to the terms and conditions of our contracts., • Manage revenue and control cost & profitability for assigned engagement/s., • Consolidate and provide engagement delivery reporting as per the Customer engagement needs via a Monthly and/or Quarterly Business Reviews (MBR/QBR)., • Establish escalation protocol between Engagement teams (Consultants, Internal FTEs), Customer Hiring/Project Managers and TGS Account Managers., • Set and manage timekeeping processes and delivery expectations with consultants., • Follow and adhere to relevant delivery framework to ensure all aspects of the engagement delivery are covered., • Facilitating group sessions with consultants to share best practices, technical solution recommendations, case studies and build support network community., • Account & Customer Management: Establish and perform periodic customer engagement, and solution “health checks” baselined against the target metrics/expectations associated with the value streams., • Accountable for customer engagement requirements to deliver and meet or exceed customer expectations., • Participate in Account Strategy with internal stakeholders relative to engagement status, opportunities, and imminent risks., • Establish and support reporting cadences, status reports, RAID log, and budgetary documentation., • Facilitate the collaboration between the Customer, Consultants and TGS Practice groups to extend the support as required., • Co-ordinate with cross-functional teams to keep the consultant’s forum together, networking, share best practices, driving relevant newsletters, lunch & learn sessions etc.,, • Management Responsibilities: Act as a servant leader in leading/directing delivery activities across multiple engagements., • Consolidate engagement status and budget information across the portfolio., • Develop and maintain engagement related documentation including processes, tools, and procedures in accordance with the TGS delivery framework., • Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction., • Ensure Human Resources policies and procedures are communicated to consultant staff., • Support of other engagements and/or delivery team members as required., • Resource Management: Communicate and/or track project team member requirement details as requested., • Collaborating with recruiters and Sales Account Managers in preparation for new starters joining client teams and issue resolution as needed., • Performance tracking, management, and reporting as requested., • Collaboration with cross function teams to onboard/off-board consultant onto Customer and TGS IT systems (Email, MS Teams, SharePoint etc.,) Requisite Abilities and/or Skills • Strong oral and written communication skills, • Analysis and problem-solving skills, • Time management and organizational skills, • Personnel and team management skills, • Demonstrable engagement data/ risk analysis and correlation/ mitigation skills, • Excellent customer service and stakeholder management skills Basic Qualifications and Experience • Bachelor’s degree, master’s degree or equivalent, • 10 to 15 years’ IT experience, customer project/engagement delivery exposure, and agile methodologies awareness., • Experience managing and delivering professional managed services to Customer., • Greenfield development, Application modernization, Data Modernization, • Experience working with Cloud service providers (AWS, Azure, GCP), hosting solutions, offerings, modernization, migration & strategies is a plus, • Understanding of managed services model, risk, accountability, responsibility expectations, • Agile, Project & Engagement Management experience and any training / certifications on Agile, PMI, SAFe, PRINCE2 is a plus., • AWS Cloud Practitioner, GCP Cloud Digital Leader or Azure Fundamentals certification is a plus., • Stakeholder management, team leading, organizing, coaching, and Listening skills., • Understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services., • Experience working within Services Integration partner onsite, offshore, nearshore remote teams. Behavioural Competencies and Responsibilities Collaborates: • Works in partnership with internal stakeholders and delivery team to discuss engagement strategy, scope, and overall health of any current engagements., • Partners with Delivery Managers, Account Managers, Account Directors, Solution Executives and Business Development Managers to manage risk and ensure we are delivering to the terms and conditions of our contract., • Participates in monthly financial review meetings with Back Office Communicates Effectively: • Thoroughly documents all escalation procedures then communicates to necessary audiences, customer, consultant, managers., • Actively listens to others., • Clearly articulates the Customer/SoW requirements and relevant supporting delivery processes., • Proactively contributes to customer/account discussions and attends relevant account meetings. Instills Trust • Maintains positive rapport with consultants and customers by following through on commitments in a timely and responsive manner., • Develops and maintains trust with internal partners by acting on feedback and ensuring engagement success. Action Orientated • Identifies concerns, such as sourcing gaps, and quickly communicates these., • Facilitates issue resolution using root cause analysis and identifies proper parties to communicate to, • Proactively anticipates customer needs, creates solutions and contingency plans to limit issues., • Advocates for TEKsystems Global Services (TGS) when possible, to support growth opportunities with customers., • Contributes, collaborates, and drives internal process improvement issues initiatives.

Blue Yonder is seeking a Technical Architect (WMS) to design and oversee robust, scalable warehouse management solutions. You will lead end-to-end technical delivery, ensure secure architectures, and align IT with business goals across ERP and replenishment systems. You will collaborate with PMs and consulting teams, drive architecture standards, and apply hands-on WMS expertise to deliver value to major retailers and manufacturers across Europe and beyond. #J-18808-Ljbffr

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. The EMEA Applications team are a small but rapidly growing IT ream responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, SalesForce.com, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia. This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e-Commerce platform, and integrations technologies including Electronic Data Interchange (EDI) and java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service Platforms and connections between them. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers and the Production Support Manager and third-party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience of managing multiple technical disciplines in a global enterprise application setting. • Line management duties including recruitment, goal setting, and performance management, • Task co-ordination supporting the Technical Delivery teams and 3rd party development partners, • Liaise with managers/leads of global shared teams to co-ordinate project deliverables, • Work alongside the Production Support Manager to support incident and request resolution SLAs, • Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles, • Provide Test Leads with defect management support for incidents, enhancements, and project test cycles, • Work alongside the Production Support Manager on production releases, • Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively, • Work with global technical architecture teams to represent EMEA business and regional IT needs., • Ensure compliance with global IT policies, standards, and processes, • Work with Team Leads to ensure all relevant technical documentation is up-to-date and managed effectively, • Strong understanding of Order to Cash (O2C) processing, including how Salesforce integrates with downstream Order management systems and e-commerce, • Prior hands‑on technical role earlier in career (e.g. developer, integration engineer or solutions architect) before moving into management, with ability to provide technical oversight and governances as needed, • Minimum 5 years’ experience managing applications and or integrations teams, • Hands‑on experience with Salesforce Sales Cloud (config, integrations or development) is essential; Service-Now and JIRA or equivalent desirable, • Line management responsibilities including recruitment, performance management and talent development, • Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes, • Vendor Management, incl Statements of Work, Budgeting, Invoicing etc, • Exposure to Salesforce sales Cloud and Oracle Fusion beneficial as it is now added as required above, • Experience of IT application support processes (ITIL), • Excellent written/oral communication and relationship management skills, • Drive and enthusiasm with ability to see the bigger picture, • Ability to work flexibly in a demanding and fast paced environment, • Worked in global setting dealing with multi-discipline teams in multiple time zones, • Up to 10%, • Typically requires a Bachelor’s degree with 8-12 years of industry experience, • Requires a degree in a technical discipline, • 2-5 years of previous management or lead experience Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people. At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional. Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at talentacquisition@dexcom.com. #DexcomScotland #J-18808-Ljbffr

Blue Yonder® is the leading global provider of end-to-end, integrated Retail and Supply Chain Planning and Execution solutions. With an integrated solution offering that spans the entire supply chain from materials to the consumer, Blue Yonder leverages the powerful heritage and knowledge capital of acquired market leaders including RedPrairie®, i2 Technologies®, Manugistics®, E3®, Intactix® and Arthur®. Blue Yonder® is the leading global provider of end-to-end, integrated Retail and Supply Chain Planning and Execution solutions. With an integrated solution offering that spans the entire supply chain from materials to the consumer, Blue Yonder leverages the powerful heritage and knowledge capital of acquired market leaders including RedPrairie®, i2 Technologies®, Manugistics®, E3®, Intactix® and Arthur®. • 81 of the global STORES Top 100 Retailers, • 79 of the global Consumer Goods Registry Top 100, • 19 of the Gartner Supply Chain Top 25 Blue Yonder employs over 5000 of the industry’s most experienced demand and supply chain experts globally to develop, deliver and support its solutions. As part of the growth of the organization, Blue Yonder is gradually developing its EMEA Centre of Excellence in Warsaw, Poland. We continue to grow a team of the most advanced Supply Chain experts. Members of this team participate in on‑site consulting and business software implementation projects for the largest and most advanced Retail, Manufacturing, and Distribution companies across Europe. Our consultants create the future standards of their core business processes. The Technical Architect is responsible for designing and overseeing the implementation of robust, scalable, and secure technology solutions that align with business objectives. This role combines deep technical expertise with functional understanding to ensure systems meet both operational and strategic needs. • 8+ years work experience, • Proven techno-functional leadership of Blue Yonder WMS implementations, • Leading end-to-end technical implementation of the WMS solution and integrations from design to go-live., • Working closely with project manager, development teams and consulting team, • Providing inputs for status and planning, • Working with other internal teams like Development Services, Cloud, etc., • Define and maintain system architecture standards, ensuring scalability, security, and performance., • Technical hands‑on experience with WMS (TMS, WLM, WCS, Warehouse Automation/Robotics is a strong plus) and the integration needs within execution systems and host systems (ERP, Replenishment Planning etc.)., • Domain knowledge of Supply Chain organisation, • Provide technical leadership in system integration, data governance, error handling and monitoring and overall architecture design., • Analytical Thinking. Strong problem-solving and decision-making capabilities., • Technical Expertise:, • System integration, • SaaS/Cloud platforms, • Programming fundamentals, • PowerShell or sh, • Python, • SQL / PLSql, • Snowflake is a plus, • Ability to write and do reverse engineering of the code., • Thorough knowledge of operating systems – Windows, Linux., • Knowledge of Microsoft Azure is a plus., • Database maintenance skills., • Oracle RDBMS, SQL Server, • Basics of Database Administration, • Principles of SQL Performance tuning, • Hands‑on experience with integration tools is a plus, • Knowledge of BY Platform and BYDM is a strong asset., • Support project planning, resource allocation, and risk management from a technical perspective., • Partners to project managers in planning efforts, • Collaborate with business stakeholders to translate functional requirements into technical designs., • Communicate technical concepts to non-technical stakeholders., • IT, computer science and/or logistics related degree, • Excellent communication and interpersonal skills, • Ability to drive discussions on both functional processes and technical concepts in a language that can be understood across a diverse audience and multiple levels., • Excellent English language skills both verbal and written., • One or more language is a strong plus. Preferred German or French., • Mostly WFH. Occasionally travel to client site as per client demand., • Willingness to participate in events taking place in the Company Office, • Highly professional environment of top international industry experts, • Chance to work with the best‑in‑class SCM solutions and work with the most prestigious and advanced Retail, Manufacturing, and Distribution companies in the world., • Strong investment in employee skills development, • Excellent development abilities and further growth potential, • Clear independence and empowerment, • Permanent job contract, • Highly competitive salary and benefits package If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr

IT Security Manager - £70,000 - £80,000 + Bonus + Benefits.An established and growing international technology-led organisation is seeking a Group Information Security Manager to support and develop its cyber security, governance, compliance, and risk management capabilities across multiple Europe

Are you an automotive professional with practical hands on mechanical experience who enjoys sharing your knowledge to help others in their career? Would you like to dedicate yourself to the training, coaching, developing of others? -then this could be a great opportunity for you! Reporting to our Technical Training Delivery Manager and based at our Training Academy, the Technical Trainer Grade 1 will deliver Technical Training programmes, which are business focused, professional, engaging and consistent with the business philosophy and policies. This could be to new colleagues within our apprentice programme, or existing Kwik-Fit team members needing training development. As part of the People Team, you will deliver Technical Training initiatives that enable improved performance and productivity of our people. Experience in both technical and customer service skills including: Hybrid & Electric vehicles , MOT and customer care would be very beneficial. This permanent role is based upon 40hrs per week between Monday and Friday based onsite at our Automotive Training Academy in Reading, to include travel to other UK sites if required by the business. The Day to Day To fully contribute to the delivery of the Technical Training Schedule ensuring delivery is professional consistent and delivery is uniform and to the required standard adhering to company policy & guidelines Ensure the timely and accurate completion of all course documentation including the setting of examinations and the preparation of individual and course assessments Compliance with requirements for awarding bodies to ensure that approval to run Maintain equipment and training aids, either Kwik-Fit or externally provided, ensure that they are kept to a high standard and are current and up to date. Contribute to the development of Technical Training programmes by participating in scheduled reviews of materials to ensure they remain up to date and fit for purpose to in line with the companys key business objectives Provide feedback to the Training Content Developer on any recommendations to improve the quality/content of Technical Training Materials Maintain technical awareness by keeping abreast of market developments, by engaging with CPD opportunities, reading trade magazines, keeping up to date with current affairs and legislation as it affects the motor industry Ensure that Technical Training Programmes are evaluated. Ensure that you adopt an ethos of continuous improvement and encourage feedback from stakeholders. Utilise all opportunities to engage learners in functional skills Who we're looking for With excellent communication and interpersonal skills, acting as both a training ambassador for the business and a mentor when required Commercially focused with strong focus around both technical and customer service-related course content A strong team player, able to work with multiple internal and external stake holders, well organised and with great time management With high standards of appearance, conduct, performance, integrity and confidentiality, positive driven and resilient Highly organised and able to deal with multiple activities at one time whilst maintaining quality of delivery Strong functional English and maths skills Beneficial - Practical experience of coaching in the workplace Beneficial - Training Delivery & Facilitation Skills with an understanding of learning styles and interventions to support individual learner needs Full UK Cat B Drivers Licence - essential The Perks Permanent position based upon 40hrs/week between Monday & Friday Performance related bonus up to 5% of annual salary 33 days annual leave including bank holidays, increasing to 38 days with service Exclusive discounts at major retailers, restaurants, holidays and much more Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Wide range of wellbeing support for you and your family About us European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe. We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK. Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do. In choosing to build your career with us youll be joining a dynamic and diverse team striving to be the best. TPBN1_UKTJ