Senior IT Engineer
12 days ago
Romford
New Role! IT, Education sector Job Title Senior IT EngineerDepartment IT ServicesReporting To Group Director of IT ServicesHours 37 hours per week, shift-based Purpose of the role! To provide expert 3rd line support for systems, servers, and networking infrastructure - including Mac environments and telephony - and to act as the primary escalation point for 1st and 2nd line IT staff. Key Responsibilities Infrastructure & End User Support • Maintain and support the college network, including PCs, thin clients, interactive whiteboards, printers, Apple Macs, IP telephones, and physical infrastructure., • Investigate and resolve hardware and software issues on both PC and Mac platforms using appropriate logging and diagnostic tools., • Manage network patching to wall sockets and switch cabinets in line with best practice., • Support staff and students with college Wi-Fi networks. Incident & Ticket Management • Log, own, and manage incidents through to resolution, keeping users informed of progress throughout., • Reassign or escalate tickets to senior staff where appropriate, ensuring timely resolution., • Provide cover for the IT Service Desk and other Systems Engineers when required. Systems Administration • Support and administer Office 365 for staff and students., • Deploy and manage software on PCs and Macs using SCCM and Jamf Pro., • Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones., • Support all printing and copying devices, including consumable management. Projects & Collaboration • Manage your own projects end-to-end, liaising with end users at all levels, external providers, and internal support teams., • Assist with IT equipment relocations across campus., • Participate in college-wide projects and contribute to continuous improvement. Essential Requirements Technical Skills • Windows 10 installation & troubleshooting, • Office 365 administration, • PC hardware support, • IP telephony (hardware & software), • Interactive whiteboards / smartboards, • SCCM and/or Jamf Pro, • Minimum 3 years' hands-on IT support experience, • Educated to GCSE level or equivalent, • Experience with call logging / ticketing systems, • Excellent communication skills, including with non-technical users, • Self-motivated and capable of independent working, • Comfortable working flexibly as part of a team Working hours Core hours of support run Monday to Friday, 08:00-17:30, with two standard shift patterns: • Early Shift 08:00 -16:00, • Late Shift 09:30 -17:30, • Evening (Rota) 11:00 - 19:00 or 13:00 -21:00 (Tuesdays & Thursdays) Evening cover is provided on a rota basis. Under exceptional circumstances, hours may be varied following consultation with the post holder. Working at other campuses may also be required from time to time.